Customer Success Managers work closely with the sales and onboarding team to ensure that customers are able to adopt the platform and utilize it fully to extract the maximum possible business value. CSMs are responsible for driving product adoption, customer satisfaction ( not limited to NPS ), product ROI, and retention. This customer facing role is crucial in building everlasting relationships with the customer, which sits at the core for us an organization. What do we do as a business iZooto helps e-commerce businesses and publishers generate traffic and sales using browser notifications. Over 15,000 businesses use iZooto to push over 10B notifications. Every month. Our customers love us. And they do so because our customer success team walks the mile and beyond to ensure that they get maximum bang for their buck. Some of the largest brands in the world trust iZooto - Adidas, Telefonica, Tencent. And they trust the brand because the best customer success team in the business is vested in their growth story. CSMs work closely with their counterparts to ensure that every time a notification is delivered, our customers move towards their bigger objective - Delightful experience. You will be expected to: - Build a deep understanding of marketing automation and web push notification as a communication channel. Over time, you would build your authority in the industry and establish yourself as a thought leader - Understand customer pain points, their marketing goals, and outline the best possible solutions using iZooto - Collaborate with product, partner development, and marketing teams to build and drive product messaging across your portfolio customers. - Develop and execute ‘success plans’ including shared goals and performance metrics in coordination with your customer's counterpart to help customers get maximum bang for their buck - Track product adoption to identify churn risk and work proactively with the product and sales teams - Continuously scout for new use cases and build deeper integration with customer’s marketing stack - Identifying and building upon upselling opportunities - Set up a feedback channel for product and product marketing teams You Will Own These Metrics Each team and individual at iZooto owns a set of metrics. Efficacy and efficiency of the team are measured by tracking pre-defined metrics. Each Customer Success Manager is responsible for their portfolio of customers. Over a period of time, you will work towards improving these key metrics - - Net Negative - Revenue Churn - Logo Churn Must Have: - 2+ years of customer facing experience - preferably as a customer success manager, professional services consultant, account manager, pre/post sale engineer or product manager - Strong understanding of digital marketing including concepts, practices, and tools - Well-founded technical orientation - effectively communicate with software developers using domain concepts and terminology - “True Hustler” - strong team operator who plays well with others, and thrives in a rapidly evolving, dynamic and high-pressure environment. Good To Have: - Proven experience working for a Software-as-a-Service(SaaS) product - particularly those who have worked in the mobile ecosystem (MarTech, AdTech) - Demonstrated expertise working for a digital marketing agency, advertising network/exchange or as an online media buyer/campaign manager - Proficiency in Google Analytics, Google Tag Manager, Facebook Ad Manager and working with other digital marketing systems our customers use
Read this carefully. This is not a regular "digital marketing" or "social media" job. There is a short password somewhere in this job description - it starts with "r" and it not an english word. You need to write that password while applying. :) CutShort is one of the fastest growing platform that uses technology (yes, we use AI too!) and innovation to solve the problem of recruiting and career search for the modern professionals. This role is about creating and implementing solid inbound marketing strategies to not only grow the platform but to establish CutShort as a solid brand. Requirements: 1. Have a fundamental understanding of marketing. MBA in marketing is optional but more importantly, you should have used the power of stories in creating a brand rather than just selling stuff. 2. Should have 1+ year in B2B marketing using #Inbound strategies. Should have use various marketing automation tools to build lists and create powerful journeys that converts a lead to a brand advocate. 3. Understand "lean methodologies". If you haven't heard of it, read about it before applying. You will be tested on this in the process. 4. Have excellent written communication skills. A simple test - can you write emails and contents like Hubspot or GrooveHQ or Buffer? It's okay if you are not there yet - but you'd need to get there, very fast. This was about us. Now, let's talk about your aspirations: 1. You want to grow fast in your career 2. You want to do work you can be super proud of. "I took CutShort to their 1M users internationally. Today they have 50M users and are number1 recruiting platform rg18 used by 100,000 companies". How does a statement like this sound? Again, only apply (with the password hidden in this post) if you are genuinely up for this challenge. If you want a more predicatable job that pays you a lot and gives you a lot of free time, we respect that but won't be a good fit at this point.
As a Full Stack Web Dev, you're focused on maintaining all aspects of the website and ensuring a fantastic experience for all users - customers, space partners as well as internal staff. You will need to: - Review designs, document front-end technical specifications - Build user interfaces complaint with design guidelines - Participate in setting design guidelines - Look for new ways to improve our product - Run A/B tests to prove viability of features - Plan and prioritise work to best suit company goals - Maintain and optimise code for the best user experience - Own projects end-to-end and mentor junior developers working with you This is a product focused role which can grow into roles like Product Manager, Chief Product Officer. Requirements: 1. Strong written and spoken communication skills 2. Experience with 3 or more of the following: - Python, Ruby, CSS3, SASS(or similar), AngularJS, React-js 3. At least one of the following is a must: - For fresh graduates in Computer Science, GPA > 7 in all programming related courses including algorithms, data structures, discreet math, databases, automata theory - End to end experience prototyping and deploying at least one software application on any platform (IoT/web/android/iOS etc) 4. A good grasp on data structures and algorithms 5. Willingness to learn on the go and strive to improve at every moment. 6. A keen eye for good UI/UX design 7. An obsessive nature to improve end user experience 9. Experience with at least one modern frontend framework/PWA
lets discuss in detail +firstname.lastname@example.org
JOB SUMMARY Looking for an experienced entrepreneurial digital and social media marketing specialist. You will create and lead marketing efforts using new media and digital tools. * Create and develop website and digital content (e.g. website, blogs, press releases etc) * Generate and update website content (products, content, promotions) * Plan, define and implement website changes and functional improvements * Designing website banners and assisting with web visuals. * Design digital and social media campaigns * Work to build traffic & sales via the website using a variety of methods * Manage end-to-end digital projects * Establish presence to boost brand awareness * Develop and maintain social media profiles on Twitter, Facebook, LinkedIn, Instagram and other social media platforms * Research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums. * Use web analytics software to monitor performance of websites and make recommendations for improvement * Understanding of Google products such as Webmaster Tools & Analytics * Suggest and implement direct marketing methods to increase profitability * Monitor ROI and KPIs * Stay up-to-date with digital media developments * Creating dynamic ads, checking ad performance, tracking leads and conversions * Writing SEO articles, blogs and other marketing materials * Perform keyword, market and competitive research analysis * Study company’s competitors * Identify trends and insights, and optimize spend and performance based on the insights * Brainstorm new and creative growth strategies * Deep understanding of marketing principles SKILLS * 3-5 years in online marketing experience * Excellent verbal communication and interpersonal skills * Must be a rainmaker and have an entrepreneurial spirit * Assertive, creative and resourceful and must enjoy working in a highly entrepreneurial environment * Ability to challenge existing ideas, problem solving and develop creative solutions * Solid knowledge of design and marketing software. * Familiarity with web design and content management systems * Excellent analytical and project management skills * An ability to multitask and perform under tight deadlines * Strong verbal and written communication skills * Degree in Marketing, Digital media or relevant field * Additional qualification in web design or animation is a plus * Articulate in English * Excellent verbal and written skills * Highly presentable * Outstanding organisational and time management skills * Ability to multitask and prioritize daily workload * Flexible and mature approach with ability to work unsupervised * Discretion and confidentiality * MUST HAVE PORTFOLIO OF WORK TO PRESENT – THIS IS NON-NEGOTIABLE!