Customer Success Associate

Job Title: Digital Marketing Executive

immediate joiners preferred

Job Overview:

We are looking for an experienced, proactive, and self-driven Marketing Executive who can independently manage and execute the overall marketing function. This role requires a strong understanding of both traditional and digital marketing, combined with the ability to

plan, implement, and monitor marketing activities end-to-end.

The ideal candidate will take full ownership of marketing initiatives, coordinate with internal teams, and drive brand visibility, lead generation, and marketing performance with minimal supervision.

Key Responsibilities:

1. Marketing Strategy & Execution (Core Responsibility)

• Develop and execute quarterly and annual marketing plans.

• Plan and implement campaigns for product promotion, lead generation, and brand building.

• Ensure consistent branding and messaging across all channels.

• Collaborate with sales, product, and leadership teams to align marketing initiatives with business goals.

2. Digital Marketing (Part of the Role)

PPC & Lead Generation

• Plan, manage, and optimise Google Ads and other paid campaigns.

• Track performance metrics (CTR, CPC, CPA, conversions, ROI) and refine campaigns.

• Develop effective ad copies and assist with landing page enhancements.

SEO & Website Management

• Implement on-page/off-page SEO strategies to improve organic search visibility.

• Conduct keyword research, optimise content, and review analytics.

• Coordinate with design/content teams to ensure SEO standards are met.

3. Brand, Content & Communication

• Oversee the creation of marketing content — blogs, emails, social posts, brochures,

case studies, videos, and presentations.

• Maintain brand guidelines and ensure cohesive communication across the organisation.

• Work with internal and external creative teams for design and content execution.

4. Exhibitions, Events & Offline Marketing

• Lead planning and execution of marketing for exhibitions and trade shows.

• Support stall layout planning, branding materials, and event promotions.

• Manage lead handling and coordination before, during, and after events.

5. Lead Management & CRM Collaboration

• Ensure prompt assignment of incoming leads to the respective territory managers.

• Track lead flow, progress, and campaign effectiveness.

• Work closely with the sales team to improve follow-up quality and conversion tracking.

6. Market Research & Data Management

• Conduct competitive research, pricing insights, and industry analysis.

• Prepare scraping data and market intelligence reports.

• Support management with MIS and performance dashboards.

7. Performance Analysis & Reporting

• Monitor marketing KPIs across both digital and offline activities.

• Prepare regular performance reports with insights and improvement suggestions.

• Conduct A/B tests and track results for continuous optimisation.

Requirements:

• Excellent communication, planning, and coordination skills.

• 3–5+ years of experience in a marketing role (preferably B2B).

• Strong understanding of digital marketing (PPC, SEO, analytics).

• Ability to independently manage marketing activities with high ownership.

• Proficiency in tools: Google Ads, Analytics, Search Console, MS Office, CRM systems.

• Understanding of website platforms (WordPress, CMS tools).

• Ability to manage multiple projects and meet deadlines.

Desirable Skills:

• Experience with LinkedIn, Facebook, and Instagram marketing.

• Knowledge of email marketing tools or automation platforms.

• Creative thinking and copywriting ability.

• Google certifications are an added advantage.

Qualifications:

• Degree in Marketing, Business, Communications, IT, or a related field.

Location: Vadodara

About Company

ADDV HealthTech Solutions, a UK-based company, operates with a strong IT presence in Ahmedabad, empowering IT professionals and organizations with cutting-edge technologies. As a product and service-based industry, we have excelled in managing UK healthcare projects, leveraging our novel tech-led approach.

ADDV HealthTech Solutions operates as a subsidiary of the renowned UK company, ADDVantage Technologies (https://addvantage-technologies.co.uk/) delivering innovative healthcare solutions like AllDayDr, Healthya, AppLocum, PharmSmart, ADDVantage Minds, and HEALTHYA Stations. Under the visionary leadership of our Founder and CEO, Suhel Ahmed, we continue to expand our expertise and presence across the UK and the Middle East.

What are we looking for in a candidate?

●      Proven experience of 2-5 years with a minimum of 1 year of experience in AWS Redshift.

●      Proven experience as an AWS Redshift Developer or similar role using PostgreSQL.

●      Proficiency in SQL, database design, and data modeling.

●      Strong understanding of ETL processes and data integration.

●      Familiarity with AWS services and cloud computing concepts.

●      Excellent problem-solving skills and attention to detail.

●      Effective communication and teamwork abilities.

●      AWS Certified Data Analytics or AWS Certified Database - Specialty certification (preferred).

●      Experience with other AWS services such as S3, Glue, and Lambda (preferred).

●      Knowledge of data warehousing best practices and optimization techniques (preferred).

●      Build efficient and optimised queries:

•       queries for functional requirements

•       queries for logging

•       queries for monitoring

●      Write stored procedures.

●      Unload / export into csv and JSON.

●      Availability to work during UK hours (9 am to 5:30 pm).

●      Excellent verbal and written communication skills.

What will we provide to the candidate ?

●    5 days working.

●    Flexible working hours

●    International Exposure (UK projects)

●    Training and development

●    Collaborative work environment

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Technical Lead – Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings. 

What you can expect as a Technical Lead at HappyFox:

• You will consistently ship features and improvements and lead a team of engineers working on our product roadmap.
• You will oversee software architecture, Git workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality.
• You will actively work towards identifying, minimizing, and managing technical debt in the codebase.
• You will improve the development experience and the quality of the codebase. 
• You will define our internal standards for coding style, maintainability, and best practices for a large-scale web application. 
• You will uphold the best practices and coding standards for the team through code review and technical feedback.
• You will take responsibility for key technical architecture and design decisions.
• You will take ownership of the stability and performance of the services that you work on.
• You will contribute to the strategic vision and long-term roadmap in your area of expertise.

You should apply if:

• You have 2+ years of experience in a technical lead role designing and building single-page web applications.
• You have 8+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have deep knowledge of HTML, CSS, and JavaScript
• You have experience building single-page apps and a good understanding of the best practices and coding patterns.
• You have a passion to dig into technically complex problems to troubleshoot and figure out a solution.
• You have a desire to continuously improve and ship the best quality product.
• You have a pragmatic approach to making sure technical decisions align with actual business needs.
• You have a good understanding of the trade-offs when building for product value, reliability, or performance.
• You have excellent communication skills with the ability to discuss and explain your point of view clearly and effectively.

Greetings from Zealous Services !!!

Looking for your career in 3D Modelling and Animation Field???

We have Immediate requirements for 3D Trainees.

Experience: Freshers

Designation: 3D Trainee

Training Period: 2 months (with monthly Stipend)

Flexible to work in Rotational Shifts (Fixed Day shifts for Female Candidates).

Chennai Candidates preferred.

Educational Qualifications: Any Graduates can apply (2019 - 2022 passed outs)

We are building a team whose area of focus will be web GUI development. This will be a horizontal team that will specialize in GUI development and will build GUIs for all our products. Our GUI development platform is a proprietary tool. It has an IDE (Integrated Development Environment) which comes with a rich library of widgets. It allows you to design the web page without having to go into details of the HTML/CSS, by using a drag and drop philosophy. Once a widget is in place on a page, one can define the database interactions of the widgets by defining the underlying table structure and SQL queries. In addition to SQL & database knowledge, the work also involves data manipulation using Java programming. Query performance and Java code performance and optimization will be very essential for work. So we are looking for good programmers with UI + Java + SQL background who are keen to take up GUI development as a specialization.

• 5+ years of non-internship professional software development experience
• 1+ years of exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems.
• Bachelors/Masters degree in computer science or other related fields
• Programming experience with at least one modern language such as Java or Python including object-oriented design
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
• Proven ability to take initiative and dive into new areas of technology.
• Passion for learning, analysing technology trade-offs and shipping products.
• Knowledge on SQL, NOSQL databases and AWS deployments is a plus
• Strong sense of ownership, urgency and drive
• Ability to work well with people and be both highly self motivated and motivating
• Must be independent and comfortable in a fast paced, ambiguous and often multi-directional work environment

• You will build cutting-edge secure and scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will be the owner of your feature and work directly with product teams to drive customer impact.
• You will ensure that the systems you oversee are secure, fault-tolerant and are performing reliably at high volumes.
• Constantly look at possibilities to improve the overall functioning of the product.
• You possess a strong desire to learn and contribute solutions and ideas to a broad team
• You are independent and comfortable in a fast paced, ambiguous and often multi-directional work environments
• You will manage multiple tasks and use sound judgment when prioritizing
• You can collaborate with globally-located cross functional team in building customer-centric products
• You will analyze existing software implementations to identify areas of improvement and provide estimates for implementing new features

• Full stack experience is a plus
• Understanding of complete SDLC and Agile methodologies
• Domain expertise in Financial Services, Banking or Payments
• Code Quality –Code Hygiene (Coverage, Complexity, Usability)
• Collaboration –Strong peer review standards

(Senior Product Engineer - ROR)

Experience - 3 to 6 years

Location  - Pune

We are looking for an enthusiastic developer with a strong understanding of core Ruby and Rails framework along with PostgreSQL database. Someone who is passionate about coding and loves to work in an ongoing challenging environment. You will be part of a talented software team. You have to consistently deliver in a fast paced environment and should be more than willing to build software that people love to use.

Key Responsibilities

The individual role that you’ll play in our team:

• Developing large multi-tenant applications in Rails.
• Understanding Rails best practices and religiously introducing those to our codebase.
• Knowledge on how to do effective Refactoring.
• Ability to write unit tests and following those practices religiously.
• Working closely with the Product managers and UX team.
• Helping QAs to write automated integration tests.
• Staying up-to-date with current and future Backend technologies and architectures.

Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be asked specific questions on these.

Skills and Experience

• Ruby on Rails architecture best practices
• Knowledge on the latest versions on ROR
• Strong OOP knowledge in Ruby.
• Asynchronous Networking in Ruby 
• Designing RESTFul HTTP APIs using JSON-Schema or JSON API (http://jsonapi.org/">jsonapi.org).
• Ability to architect and develop API only backend
• Experience in using ActiveRecordSerializer
• Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
• How to use RSpec
• Rails Security Best Practices
• PostgreSQL and Rails.
• SQL concepts like Joins, Relationships etc.
• Understanding DB Partition strategies.
• Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to Refactor Fat ActiveRecord Models”).
• Understanding scaling strategies for a high-traffic Rails applications (2 million+ requests a day).
• Background Job processing using Redis and Sidekiq
• Experience in using Amazon Web Services (AWS) tools.
• Writing automated Deployment Scripts using Capistrano, Ansible etc.
• Sending emails in Rails
• Knowledge in Linux and Git is mandatory

Optional Skills

• Knowledge in using Chef or Puppet
• Ability to do basic DevOps like setting up a Linux server.
• Websocket communication in Rails 5.
• Node.js
• JRuby

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale. 

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.