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Customer Success Associate
Customer Success Associate
IDEA ELAN's logo

Customer Success Associate

RaginiNaidu Kamineni's profile picture
Posted by RaginiNaidu Kamineni
0 - 2 yrs
₹4L - ₹5L / yr
Remote only
Skills
English Proficiency
Customer Relationship Management (CRM)
Product demonstration
Customer Support
Documentation

ROLE SUMMARY:

As a Customer Success Associate at Infinity X, you will be the bridge between our customers and our product, ensuring users have a smooth, engaging, and successful experience at every stage of their journey. You will interact with customers through calls, chats, emails, and meetings to understand their needs, resolve issues, guide them through product usage, and build strong long-term relationships.

This role is ideal for individuals who are tech-savvy, eager to learn, and possess strong communication skills in English. We are looking for candidates who are proactive, customer-focused, and capable of

adapting quickly in a fast-paced environment. The ideal candidate should demonstrate curiosity, professionalism, problem-solving ability, and a genuine interest in helping customers succeed while delivering a high-quality customer experience.


KEY RESPONSIBILITIES:

• Respond to customer queries via email, chat, and calls in a timely and professional manner.

• Provide product training and guidance to customers.

• Collaborate with internal teams to resolve customer and technical issues.

• Create and maintain product tutorial videos & documentation of customer issues, resolutions, and product updates.

• Stay updated on product features, workflows, and AI-based tools.

• Gather customer feedback and share insights to improve customer experience.


REQUIRED QUALIFICATIONS:

• Education: Bachelor’s degree in Business, Communications, Management, Technology, or a related field (or equivalent practical knowledge).

• English proficiency: Excellent written and spoken English, you will interact regularly with customers, top level management and internal teams across global regions.

• Tech savviness: Comfortable working with modern web applications, digital platforms, AI-based tools, and customer support systems.

• Problem-solving ability: Ability to think logically, handle customer issues professionally, and coordinate effectively with internal teams.


SKILLS:

  • Excellent English (written & spoken)
  • Internship experience working in customer-facing roles
  • Tech-savviness and digital adaptability Product training or onboarding experience
  • Customer support and query handling
  • Documentation and reporting
  • Team collaboration and multitasking
  • Familiarity with AI-based tools
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About IDEA ELAN

Founded :
2010
Type :
Product
Size :
20-100
Stage :
Profitable

About

Idea Elan specializes in applications and products that enhance lab productivity and management. We bring in web enablement to any core facility that uses advanced instruments and tools to do pioneering research work. Since core facilities are increasing in number, complexity and cost, it is important to address the issues of efficient management and cost optimization. While the core-facility managers need the time to take care of other important issues, we at Idea Elan are here to be your partners in efficient management of your facilities.
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Connect with the team

Profile picture
Shubashri Dhamodaraswamy

Company social profiles

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Shubham Vishwakarma

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