customer support executive

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 6-8 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

We are a Delhi NCR-based Applied AI and consumer Tech company tackling one of the largest unsolved consumer internet problems of our time. We are a motley crew of smart, passionate, and nice people who believe you can build a high-performing company with a culture of respect aka a sports team with a heart aka a caring meritocracy. Our illustrious angels include unicorn founders, serial entrepreneurs with exits, tech & consumer industry stalwarts and investment professionals/bankers

Responsibilities:

• Own end-to-end design of the consumer app as we try to reinvent an exciting category from first principles, working closely with the Founders and Engineers
• Additional opportunity to work on brand & marketing design across the product lifecycle

Requirements:

• 2-4 years of UI/UX design experience for a consumer app (academic projects not counted).
• Strong communication and interpersonal skills. Degree in Design a bonus.

Skills Required:

- 4+ years of technical experience in a developer role

- Strong proficiency with Core Java

- Database experience preferably with DB2, Sybase, or Oracle

- Complete SDLC process and Agile Methodology (Scrum)

- Strong oral and written communication skills

- Excellent interpersonal skills and professional approach

- Bachelor’s degree in Computer Science, MIS, or other technology/engineering discipline

Skill Desired:

-Strong proficiency with Scala on Spark

- Previous experience in front office and back office reports

- Strong understanding Order Life Cycle management from Equities or Listed derivatives perspective

- Previous experience in Trade Surveillance or working with data from the order lifecycle

- Good to have knowledge on Hadoop Technologies

- High quality software architecture and design methodologies and patterns

- Work experience as level-3 support for applications

- Layered Architecture, Component based Architecture

- XML-based technologies

- Unix OS, Scripting, Python or Perl

- Experience in development on other application types (Web applications, batch, or streaming)

Experience

-3-6 years of experience in an HR Generalist role in a startup

-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems

Role and Responsibilities

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
• How to measure performance
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across company
• Ensuring cultural homogeneity
• Employee engagement
•  Performance Management and its process
• Compensation benchmarking

Talent Acquisition

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Onboarding & Induction

Should have done the following:

• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer

Employee Grievance Handling:

 Should have been involved in the below:

• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

Skills

• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.

Benefits

Too lazy to cook food? Delicious lunch served at office.

ESOPs, based on grade level

Comprehensive Health Insurance plans

We are looking for a Senior Graphic Designer to manage our client portfolios. If you think you are creative enough to tell the brand stories using innovative graphic solutions, we are looking for you.

Job Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Qualifications

• 3-5 years of experience
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software like Adobe Illustrator, Photoshop is a must
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

StartUp engaged in inventing and innovating Smart Energy Meters and related Technologies (OEM) requires Embedded Engineers. Following re-innovation principle and Technology First direction, we design Technologies to deliver our Vision of the highest Quality Products and Technologies. The candidate's responsibilities include IoT (COSEM/DLMS), technology integration. Required skills include Embedded C and C++ and knowledge of Electrical and Electronics.

• Identifying, generating, and qualifying leads of Educational Institutes through a mix of cold calls by using social media tools at the general disposal
• Fixing a virtual meeting with these potential prospects, identifying their pain points, presenting
• Companys offerings to them and ultimately onboarding them as our partners.
• Thus, the incumbent will be responsible for the entire sales cycle- Right from lead generation to onboarding the educational institutes.
• Once an institute is onboarded, the incumbent will act as a relationship manager and will ensure a seamless customer experience throughout his association with the company.
• Constantly identifying the potential to upsell to existing clients through giving the BEST post-sales service to the client.

What’s there for you?

• The chance to live a true startup life and do things from scratch thereby gaining an enriching experience.
• Platform to showcase your talent as a city lead and grow into a state head in no time
• Lucrative incentives are paid EVERY MONTH and not at the end of a quarter or a year.
• An opportunity to work directly with FOUNDERS OF the company and thereby be a part of the foundation/core team.

Key Competencies:

• EXCELLENT interpersonal, presentation, and communication skills.
• GO-GETTER ATTITUDE.
• Extremely high passion for sales.
• High resilience- Ability to bounce back instantly even after multiple rejections.
• Potential and Mindset to live a true- startup life.
• Ability to build and maintain Client Relationships.
• Strong Negotiation Skills.
• Ability to prospect and identify potential opportunities.
• Passion for Education and Technology.

Evaluation Buckets:

The candidate would be evaluated on the following criteria:

• MINDSET
• INTENT
• Sales Acumen
• Presentation and Communication Skills
• Stability
• Flexibility
• Past Experience

We at Zoop.one is looking for a talented UI/UX Intern to join our team and create modern and great designs across all our web and mobile platforms.

Selected Intern will be an Integral member of the User Experience & Design team and help guide the visual language for products that support zoop.one and its .Clients  and will also have the opportunity to define how users interact and use our applications within the sharing economy and be a true innovator in the Digital Identity Space.

Job Role:

Working on UI/UX prototyping and designs on Adobe XD

Creating UI designs and UX on Adobe Design Suite

Designing the user flows and mock-ups based on product requirements

Working on a strong and varied set of product features and simplifying the user experience

Creating original graphic designs (e.g. images, sketches, and tables)

Build wireframes and storyboards, user flows, and sitemaps to conceptualize design

Develop intuitive, usable, and engaging interactions, and visual designs for mobile & desktop

Collaborate with cross-functional teams throughout the design process

Stay abreast of UX trends and look for creative ideas, and inspiration in parallel analogous worlds

Research and track advancements in mobile and Web application design patterns

Stay in the loop and on top of the latest standards, changes, trends in the mobile design field

Requirements:

Experience in UX Research

Wireframing and prototyping

Visual Design

Motion Graphics

Tools:

Adobe Suite

Sketch

Figma

HTML/CSS/REACT