14+ Front office Jobs in India
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Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Who You Are:
You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards.
You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.
To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
What You’ll Be Doing:
- Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
- Answers video calls, chats and emails and will schedule appointments with team members
- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Enter data into spreadsheets or update office calendars
- Answer and route customer phone calls and oversee transfers
- Assist and send reviews for customers to complete and score/rate their customer experience
- Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
- Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
- Responsible for pipeline organizing and creating task reminders for the team
- Increase your product knowledge and skills by participating in department meetings and trainings
- Other duties may be assigned and/or modified as business needs change
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- Graduation required
- Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
- Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
- Experience answering high call volume calls and solving customer’s needs preferred
- Excellent phone, email and instant messaging communication skills
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Patience and listening skills to respond appropriate and interact positively with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Emotional intelligence with the ability to adjust your communication style based on the nature of the call
- The ability to build lasting first impressions and relationships with customers
- Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
- Reliable high speed internet/WIFI connection at home with little to no interruptions
- Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
- Knowledge of HighLevel products and services preferred
- Intermediate MAC computer skills including use of multiple monitors and applications
- Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Roles and Responsibilities
- Have to attend Walk in Customers and convert into sales.
- Have to manage ground level team
- Submit timely reports
Requirements-
For Female Candidates:
- Good Communication
- Should be presentable
- Language proficiency should be Hindi and English both
For Male Candidates:
- Must have good communication
- Must be presentable
- Must have driving license
- Must be able to drive both automatic and manual cars
Roles and Responsibilities
- Have to attend Walk in Customers and convert into sales.
- Have to manage ground level team
- Submit timely reports
Requirements-
For Female Candidates:
- Good Communication
- Should be presentable
- Language proficiency should be Hindi and English both
For Male Candidates:
- Must have good communication
- Must be presentable
- Must have driving license
- Must be able to drive both automatic and manual cars
We are seeking a professional and courteous female front desk receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing exceptional customer service and administrative support. The front desk receptionist will greet visitors, answer incoming calls, and perform various administrative tasks to ensure the efficient operation of the office.
Key Responsibilities:
- Greet and welcome visitors in a professional and friendly manner.
- Answer incoming telephone calls, determine the purpose of calls, and forward calls to appropriate personnel or departments.
- Manage the reception area, including keeping it clean and organized.
- Maintain a neat and orderly front desk area, ensuring all necessary supplies are stocked.
- Schedule appointments and maintain calendars for conference rooms and meeting spaces.
- Assist with various office tasks as needed, including mail distribution and package handling.
- Handle inquiries from clients, customers, and the public in a timely and professional manner.
- Ensure compliance with company policies and procedures.
- Perform other duties as assigned by management.
Qualifications:
- A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
- Prior experience in a customer service or administrative role is preferred.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with office equipment, such as multi-line phone systems and printers.
- Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Regards
Harsh Porwal
mail your resume on
harsh at spay.live
Role = Front desk Executive
Location = Powai and Santacruz, Mumbai
Working days = 6-day working
LOOKING ONLY FOR FEMALE CANDIDATES
MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software
Job Description for Front Desk
• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)
• Greet, communicate and welcome clients with a smile.
• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)
• Answer questions and address grievances
• keep updated records and files of the clients
• Familiarity with EcoGreen & Zenoti
• Answering All incoming calls and redirecting them or keeping messages.
• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Should be able to handle bookings and process billing part and follow up with clients for balance payment.
• Asking them to book the next appointment while they done with treatment
• Maintain a professional environment and brand decorum.
• Should have a client schedule ready before the client arrives.
• ensuring to inform the client about the waiting time and about the delays in their schedules.
• Responsible for sharing the incident sheet and reporting it to the clinic manager.
• Responsible for escalating client issues to concerned doctors .
• Ensuring timely redemption of packages and sessions
• Ensuring Timely to close bills and pre paid balance of clients
• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.
• Responsible for arranging/coordinating
or keeping ready the machines for movement between the rooms
Job description
As a Front Desk Officer cum Admin Assistant, you will be the first point of contact for the school. Duties include offering administrative support across the school. You will welcome parents and greet people who visit the school. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Multitasking skill is essential for this position. Ultimately, a Front Desk cum Admin Executive's duties and responsibilities are to ensure the front desk welcomes parents positively and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome parents/visitors as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
- Provide basic and accurate information in person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Collect cash fees and issue receipts
- Order office supplies and keep an inventory of stock
- Arrange internal and external transportation for school events, activities, trips, guests, etc
- Staff, students, and parents access card printing
- Perform other clerical receptionist duties such as filing, photocopying, etc.
- Perform all other ad-hoc tasks assigned by the line manager.
Qualifications
- Excellent verbal and written communication skills
- Prior experience in a similar role is preferable
- Graduation/post-graduation in any one of the streams
Work Dynamics
What this job involves:
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
• Giving daily handover of tasks completed and pending
• Ensuring all devices are operational and placed at the desk. iPad /printer/ Camera/ Scanner Etc.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
• Issuing Temporary access cards to Accenture employees & following up via emails for returning cards.
• Handling cash and maintaining the VMS register .
• Regular checking/monitoring of emails addressed to reception and prompt reply of all email.
• Checking the VMS and ensuring all Clients and Visitors badges are prepared as requested.
• Following up with teams to ensure approvals are in place for all upcoming visits
• Updating the agenda of Client visit at Innovation Hub .
• Checking the Client welcome screen and getting it updated by IT team .
• Coordinating with HK for proper cleaning and maintenance e of lobby .
• Checking that Client Elevator is well maintained operational all the time
● Responsible for ensuring seamless guest experience.
● Take ownership of guest issues and follow problems through to resolution.
● Make decisions that are in the best interest of the company and the guests.
● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide
timely solutions.
● Ensuring timely collection of feedback post guests' stay.
● Reporting any damage of the property to the property operation team.
● Ensure closing of current guest tickets before next arrival.
● Ensure collection of extra payments during the stay.
● Keep up with the industry’s developments and apply best practices to the areas of improvement.
NodeJS (Node.js)
Javascript
Vue.jsNode.js Developer Responsibilities:
- Node.js backend development experience and Vue js frontend development experience.
- Must have knowledge of Node, Feathersjs, Vue, Vuetify, Vuex, Nuxt, Mapbox, THREE.js
- Connecting to and working with databases.(MongoDb)
- Good Experience with RESTful API.
- Good Experience with Javascript, ExpressJs
- Develop code based on the requirements individually.
- Solve complex performance problems and architectural challenges.
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. It was founded in 2015 by IITM & IIMA alumni and has got the support of marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric in its journey to be the biggest all remote company in the world.
In short, we pioneered remote working when very few believed in the concept and now we are leading the way for the entire world to see!
Job Profile:
- An Online Business Manager at Wishup is a remote full-time employee that works for and is trained by Wishup, and is deployed to engage with one or more US-based clients. - The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What’s in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 2 weeks of training during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
Roles & Responsibilities:
As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:
- Project Management
- Ecommerce Assistance (Amazon Seller/Shopify)
- Advanced Excel and MIS Reporting
- CRM and Lead Management
- Online Research
- Lead Generation
- Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
The commitment to a long-term association is highly expected from the candidate. Also, since this is a remote position, you must be self-driven and organized
Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work in US time zones
Work Shift (either of the following may be allocated):
Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=e Ng
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/
Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup:
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?v=qHPMod_jzmA
The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required, administrative work, and general clerical support.
Job Responsibilities:- Greeting receiving visitors at Front Desk.
- Maintaining a record of visitors.
- Handling client/visitors, complaints/feedbacks and other related problems and communicate to next level.
- Announce directing them to the concerned department or person.
- Answering, screening forwarding all phone calls enquiries.
- Provide basic accurate information via phone calls.
- Receiving, sorting, distribution dispatch of daily mails or deliveries.
- Ensure tidy presentable front desk area.
- Graduate with minimum 2 years experience in the front desk, or related professional area.
- Mature, Self-driven and capable of handling tasks independently.
- Excellent communication skills. Should be proficient in both written spoken English.
- Should be a team player.
About the Company:
Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.
Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.
Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.
Additional Perks:
Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.
Location:
Pune, Maharashtra
Job Responsibilities:
● Responsible for ensuring seamless guest experience.
● Take ownership of guest issues and follow problems through to resolution.
● Make decisions that are in the best interest of the company and the guests.
● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.
● Ensuring timely collection of feedback post guests' stay.
● Reporting any damage of the property to the property operation team.
● Ensure closing of current guest tickets before next arrival.
● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.
● Ensure collection of extra payments during the stay.
● Keep up with the industry’s developments and apply best practices to the areas of improvement.
● Control resources and utilize assets to achieve qualitative and quantitative targets.
● Adhere to and manage the approved budget.
● Responsible for Managing and training the team.
Required Skills:
● A user-centric approach to drive higher satisfaction among guests, owners
● Exceptional service orientation and ability to provide timely solutions
● Ability to execute and drive efficiency through continuous process improvement.
● Strong interpersonal and leadership skills with the ability to collaborate and manage.
● Strong in building and maintaining the relationship with stakeholders
● Ability to deliver results under pressure and within the deadline.
● Strongly inclined to do high-quality and impactful work in a dynamic environment.
Qualification and Experience:
● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.
Requirements:-
- Excellent organizational skills.
- Customer service attitude.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Maintain office security by following safety procedures and controlling access via the reception desk.
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