Experience: 2 -4 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Who are we? BlueOptima is the only company providing reliable, objective software development productivity metrics. The technology has been implemented by some of the world’s largest organizations including insurance companies, telecoms and seven of the world’s top ten Universal Banks. BlueOptima is a Private Limited company, incorporated in 2007 and based in London. BlueOptima is an Equal Opportunities employer. Whom are we looking for? We are hiring for a System Administrator to join our growing company and be a part of our success story. We are looking for a talented System Administrator with deep experience in AWS and managing large number of Linux servers used for hosting purposes, to join our research and development team in India. What does the role involve? Manage AWS services used, covering following (but not limited to) ec2 instances and network configurations IAM policies. Security perimeter on ec2, s3 and VPC Design, install, configure, and maintain PostgreSQL database clusters. Respond to and resolve database access, performance, and other issues. Collaborate with engineering teams to optimize database usage. Ability to work non-peak hours when needed and for deployment and other configuration changes which might affect service availability. Using tools like Puppet and Terraform for application deployment and management. Maintaining monitoring tools, e.g. Cacti. Configuring and Maintaining ELK server for log aggregation and alerting. Maintaining VPN and NIDS services running in VPC The role is based in India. Why work for us? Compensation is higher than market salary Stimulating challenges that fully use your skills, e.g. real-world technical problems to which solution cannot simply be found on the internet Working alongside other passionate, talented engineers Hardware of your choice (e.g. Macbook Pro or Dell XPS) Our fast-growing company offers the potential for rapid career progression More about working at BlueOptima Required Skills B.Sc. in Computer Science, Information Systems or related technical degree; or equivalent combination of education and experience. Proficiency in scripting languages like Python, Shell, etc. Experience with ELK or Splunk. With strong understanding of both structured and unstructured data. Experience with using automation tools like Puppet and Terraform. Excellent oral and written communication skills Good understanding on Networking and packet capturing and analysis Ability to troubleshoot problems remotely and VPN/network connectivity issues from different OS environments
Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Job description We at Disprz are looking for a delivery manager (MBA from tier II institutions preferred) to handle implementations with our rich client base across India, Middle East and South East Asia. You will be the single point of contact for our customers, and act as the bridge between the customer and our engineering teams, monitoring and driving product usage. We have a great culture that encourages innovation and gives you personal flexibility. You get a chance to work with a very innovative learning technology company that is disrupting education delivery and corporate learning. You will work with some of the sharpest brains - our top and middle management are from IIT-M and ISB. Your location will be Chennai, where we have a cool office-space. But you will travel extensively across Asia. Desired Skills and Experience Following skillsets are a must: Excellent written and oral communication skills Digital savviness and comfort with using mobile and tablet apps Ability to develop strong knowledge of the product and give recommendations to the customer on how it can cater to their requirements Strong client presence to deliver training programmes to large audiences (in-person or online) Ability to build strong client relationships and negotiate for additional timelines on behalf of the fully occupied product team Structured thinking / good analytical skills to understand and interpret customer usage data The following skillsets / qualifications will fetch you a fatter paycheck: MBA from a tier-II or a decent tier-III university (Engineer + MBA is even better) Experience in working with tech companies in a delivery / client-facing role
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
We are looking for a Linux Administrator who is responsible for designing, implementing and monitoring the Server Infrastructure. He will also be collaborating with remote teams on deployment strategies and processes. Responsibilities Help tune performance and ensure high availability of Infrastructure Design and develop infrastructure monitoring and reporting tools Develop and maintain configuration management solutions Skills: Experience with Linux Servers & Virtualisation Experience in installing, configuring and maintaining services such as Nginx, Apache, Percona etc. Familiarity with load balancer, HAProxy Experience in MySQL, Percona, MongoDB administration. Experience in performance optimization DB Backups, Backup maintenance Knowledge on deployment of frameworks like nodejs projects using Jenkins Experience in RabbitMQ setup, maintenance, administration Working experience in Docker setup Ability to build and monitor servers on production
KEY RESPONSIBILITIES: Be responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat. Escalate issues if necessary and work closely with our engineering team to resolve those issues. Provide customer feedback to the product management team and help them in discovering insights for the product roadmap. Assist our sales stalwarts in converting prospects to customers. Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs. Cultivate and sustain an in-depth knowledge of Chargebee’s products and services. Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.
Minimum 4-6 years of web/app automation experience Experience in writing automation tools/framework (Selenium, Appium, TestNG, Cucumber, SoapUI, RestAssured/Httpclient) Must be proficient in Java and object oriented programing, Good to have development experience Should have been part of automation solutions / test automation frameworks development Strong automation experience UI, API, Mobile app Experience with versioning systems (Subversion-SVN, Git / Git Hub) Experience with Continuous Integration (Jenkins , others ) Understanding of XML, JSON, REST, SOAP etc and demonstrated experience with web services APIs Ability to learn new testing tools and approaches appropriate to the technologies being utilized Positive attitude towards taking new challenges. Good Problem solving and Analytical skills Must be able to work independently and with minimum supervision Good to have: Experience / Knowledge in Ruby, PHP, Perl, Python or any other Exposure to e-commerce is a plus
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict
We are a team with a mission, A mission to create and deliver great learning experiences to engineering students through various workshops and courses. If you are an industry professional and :- See great scope of improvement in higher technical education across the country and connect with our purpose of impacting it for good. Keen on sharing your technical expertise to enhance the practical learning of students. You are innovative in your ways of creating content and delivering them. You don’t mind earning few extra bucks while doing this in your free time. Buzz us at email@example.com and let us discuss how together we can take technological education in the country to new heights.