PL/SQL Developer

2–4 years of experience in backend development with Python or Golang.

● Solid understanding of RESTful APIs, microservices, and distributed systems.

● Strong knowledge of data structures, algorithms, and OOPS principles.

● Hands-on experience with relational and/or NoSQL databases.

● Familiarity with Linux development, Docker, and basic cloud concepts

(AWS/GCP/Azure).

● Proficiency with Git and version control workflows.

● Familiarity with AI-powered development tools or exposure to projects involving large

language models (LLMs) is a plus.

Strong analytical and debugging skills with the ability to solve complex problems.

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

Senior Datadog Platform Engineer / Observability Developer

We are looking for an experienced Datadog Engineer to manage and enhance enterprise observability and monitoring platforms across Azure Cloud and Azure DevOps environments.

Required Experience

• 6–10 years of overall IT experience
• 4–6 years of strong hands-on Datadog experience
• Experience with Azure Cloud, Azure DevOps, CI/CD, and enterprise integrations
• Strong knowledge of automation, observability, and platform engineering

Key Responsibilities

• Configure and manage Datadog platform, dashboards, alerts, logging, APM, and observability solutions
• Develop automation and reusable frameworks using Datadog APIs, scripting, and CI/CD pipelines, Azure Cloud services, Azure DevOps, Jira, Kubernetes, and enterprise applications
• Implement Monitoring-as-Code and Dashboard-as-Code standards
• Support onboarding, telemetry integration, operational workflows, and platform optimization

Preferred Skills

• Datadog platform engineering and integrations
• Azure Cloud and Azure DevOps
• Python, PowerShell, YAML, JSON, APIs
• CI/CD pipelines and automation
• Kubernetes / AKS and cloud-native platforms

Soft Skills

• Strong communication and stakeholder management
• Good troubleshooting and problem-solving skills
• Ability to work independently and drive ownership
• Strong collaboration and documentation skills

Role Description

This is a full-time on-site role for a Senior Software Developer based in Bengaluru.

We are building scalable, high-impact digital products and are looking for a .NET Developer who thrives in a product-driven environment. If you enjoy solving complex engineering challenges and designing systems that scale, this opportunity is for you.

What You’ll Own

• Architect and build high-performance .NET web applications
• Develop and enhance applications using ASP.NET (Web Forms 4.2), MVC, SQL Server/Oracle
• Design and implement secure, scalable RESTful APIs & Web Services
• Drive clean architecture, performance optimization, and code quality standards
• Collaborate closely with Product, QA, and Engineering teams
• Contribute to technical decisions and mentor junior developers

What We Value

• 7+ years of hands-on experience in the .NET ecosystem
• Strong expertise in ASP.NET Web Forms and MVC
• Strong understanding of Object-Oriented Programming (OOP) and design principles
• Solid database experience with query optimization
• Proficiency in HTML, CSS, jQuery, JSON, XML
• Experience with version control tools (Git or similar)

• Play a critical role as a member of the leadership team in shaping and supporting our overall company vision, day-to-day operations, and culture.
• Set the technical vision and build the technical product roadmap from launch to scale; including defining long-term goals and strategies
• Define best practices around coding methodologies, software development, and quality assurance
• Define innovative technical requirements and systems while balancing time, feasibility, cost and customer experience
• Build and support production products
• Ensure our internal processes and services comply with privacy and security regulations
• Establish a high performing, inclusive engineering culture focused on innovation, execution, growth and development
• Set a high bar for our overall engineering practices in support of our mission and goals
• Develop goals, roadmaps and delivery dates to help us scale quickly and sustainably
• Collaborate closely with Product, Business, Marketing and Data Science
• Experience with financial and transactional systems
• Experience engineering for large volumes of data at scale
• Experience with financial audit and compliance is a plus
• Experience building a successful consumer facing web and mobile apps at scale

• Should have strong knowledge and hands-on with SQL, Java Selenium, and TestNG
• Good knowledge of the j-meter tool
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of Protractor, JavaScript, Soap UI is a plus
• Exposure to the usage of Testing Tools
• Hands-on JS/Scripting
• Knowledgeable in REST, XML/JSON, SOAP
• SQL Writing (Oracle DB)

Years of experience:

• 2+ years of actual QA experience comprising of both manual testing and creating automation frameworks.

Detailed Job Description:

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

At Karza technologies, we take pride in building one of the most comprehensive digital onboarding & due-diligence platforms by profiling millions of entities and trillions of associations amongst them using data collated from more than 700 publicly available government sources. Primarily in the B2B Fintech Enterprise space, we are headquartered in Mumbai in Lower Parel with 100+ strong workforce. We are truly furthering the cause of Digital India by providing the entire BFSI ecosystem with tech products and services that aid onboarding customers, automating processes and mitigating risks seamlessly, in real-time and at fraction of the current cost.

A few recognitions:

• Recognized as Top25 startups in India to work with 2019 by LinkedIn
• Winner of HDFC Bank's Digital Innovation Summit 2020
• Super Winners (Won every category) at Tecnoviti 2020 by Banking Frontiers
• Winner of Amazon AI Award 2019 for Fintech
• Winner of FinTech Spot Pitches at Fintegrate Zone 2018 held at BSE
• Winner of FinShare 2018 challenge held by ShareKhan
• Only startup in Yes Bank Global Fintech Accelerator to win the account during the Cohort
• 2nd place Citi India FinTech Challenge 2018 by Citibank
• Top 3 in Viacom18's Startup Engagement Programme VStEP

What your average day would look like:

• Deploy and maintain mission-critical information extraction, analysis, and management systems
• Manage low cost, scalable streaming data pipelines
• Provide direct and responsive support for urgent production issues
• Contribute ideas towards secure and reliable Cloud architecture
• Use open source technologies and tools to accomplish specific use cases encountered within the project
• Use coding languages or scripting methodologies to solve automation problems
• Collaborate with others on the project to brainstorm about the best way to tackle a complex infrastructure, security, or deployment problem
• Identify processes and practices to streamline development & deployment to minimize downtime and maximize turnaround time

What you need to work with us:

• Proficiency in at least one of the general-purpose programming languages like Python, Java, etc.
• Experience in managing the IAAS and PAAS components on popular public Cloud Service Providers like AWS, Azure, GCP etc.
• Proficiency in Unix Operating systems and comfortable with Networking concepts
• Experience with developing/deploying a scalable system
• Experience with the Distributed Database & Message Queues (like Cassandra, ElasticSearch, MongoDB, Kafka, etc.)
• Experience in managing Hadoop clusters
• Understanding of containers and have managed them in production using container orchestration services.
• Solid understanding of data structures and algorithms.
• Applied exposure to continuous delivery pipelines (CI/CD).
• Keen interest and proven track record in automation and cost optimization.

Experience:

• 1-4 years of relevant experience
• BE in Computer Science / Information Technology 

We are looking for a motivated PHP / Laravel Developer to come join our agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, compensation, and benefits.

Required Skills :-

Knowledge of MVC Frameworks - Laravel is a must

Previous working experience as a PHP / Laravel developer for 1 or 2 year(s)

Basic JavaScript, HTML5, and CSS3 Bootstrap

A web application development background

OOP principles

Experience with Relational Databases like MySQL

Problem-solving skills.