Director Of Engineer

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

We are a stealth startup (founded by IIT-IIM alums) building a niche gamified parental community and market place for parents of children aged 0-12 years. We are looking for a CTO/Co-founder who has significant consumer facing app build experience (4+ years app building, 6-7 years overall experience) with comfort around React Native, Java, Node JS, Mango DB etc. Tech leaders from Hyderabad would be given preference (not necessary).

We are seeking a skilled React.js Developer to join our team. The successful candidate will be responsible for developing and maintaining web applications using React.js. You will work with a team of developers to create interactive web interfaces, ensure high performance and scalability of our applications, and collaborate with cross-functional teams to deliver high-quality products.

Key Responsibilities:

• Develop and maintain web applications using React.js
• Write high-quality, reusable code for UI components
• Collaborate with designers, product managers, and other developers to implement new features and improvements
• Ensure the performance, scalability, and maintainability of web applications
• Participate in code reviews and provide constructive feedback to peers
• Identify and troubleshoot issues with web applications
• Keep up-to-date with industry trends and best practices

Requirements:

• Strong experience with React.js and its core principles
• Strong proficiency in JavaScript and its core concepts
• Experience with popular React.js workflows (such as Redux)
• Familiarity with RESTful APIs
• Knowledge of modern web development tools and frameworks (such as Webpack, Babel, etc.)
• Strong understanding of HTML, CSS, and web standards
• Ability to write efficient, scalable, and maintainable code
• Experience with version control systems such as Git
• Excellent problem-solving and analytical skills
• Good communication and collaboration skills

Education and Experience:

• Bachelor's degree in Computer Science or related field (or equivalent work experience)
• At least 3 years of professional experience as a React.js Developer or similar role

We offer a competitive salary, comprehensive benefits package, and a dynamic and supportive work environment. If you are a talented React.js Developer looking for a new challenge, please apply today!

About ShareNest:

ShareNest exists to enrich lives by democratising second home ownership and making it enjoyable and bringing it within reach for most people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified legal structure, easy and equitable scheduling, and dedicated property management.

Founded by former Business Head of Nobroker, ShareNest has secured more than $1.2million in growth financing which will help build a base for the business and a dream team to take it towards new heights.

With the mission of solving the issues faced while investing in the second home space and now within reach with making unforgettable memories with your loved ones.

About this Opportunity :

- The ShareNest sales team provides best-in-class business to consumer sales experience in introducing the co-ownership model and bringing on new prospective buyers within specified markets.

- In this role, you will be responsible for sourcing new sales opportunities through inbound leads, pipeline follow-up and outbound outreach to drive revenue by acquiring new ShareNest owners. You- ll bring insight and energy to create lasting first impressions to prospects by providing them with a friendly and exceptional experience through a consultative sales approach while driving the value of the Pacaso model.

- The Sales Meastro is part of a market team that supports the top to middle funnel sales conversations and partnering with a field sales team to close prospective owners. The role requires a strong mindset, high-level work ethic, and a closer mentality.

- This is a unique opportunity to be a part of a seasoned team of successful leaders in the real estate and property tech space.

What You'll Do:

- Curate prospective buyers and move customers through the sales funnel and cycle

- Nurture potential prospects consistently through diligent follow-up

- Consistently meet/exceed sales targets set at a market, podded level

- Make over 80+ calls a day, 20+ presentations a week in a virtual environment

- Partner with Sales Manager (other name) counterpart to drive the prospect down funnel to close

- Prepare and provide accurate forecasts to management on a weekly basis

- Maintain and expand your database of prospects within your assigned market

- Run a sophisticated sales pipeline management for new outbounds and nurturing

- Understand and build a deep understanding of the assigned market

- Be mission driven, a cultural carrier and ability to work in a team environment

- Travel 10% of the time for team collaboration and market support

You- re great fit if you have:

- 3+ years of experience in new acquisitions sales

- Loyalty and to believe in the Mission and Vision of the Company.

- Proficient Communication skills and fluency in the English language.

- Track record of over-achieving sales targets

- Experience working with CRM systems

- You- re achievement driven, competitive, with high ethical values and professionalism

- Ability to prioritize and be organized with time management

- Ability to learn quickly and work effectively in a virtual environment.

- Strong written and verbal communicator with internal and external awareness.

- Willingness to work varied schedules based on market needs.

- BA or college degree preferred.

You- ll love working at ShareNest because of our ...

- Amazing purpose-driven team and culture.

- Being part of a growing professional team and contributor to make into a unicorn within 5 years.

- Competitive salary and stock options.

- Medical Insurance for the said team member.

- Paid maternity and paternity leave.

- Generous incentives for above average performance

- Company-sponsored meet-ups.

Job Description

The applicant must have a minimum of 5 years of hands-on IT experience, working on a full software lifecycle in Agile mode.

Good to have experience in data modeling and/or systems architecture.
Responsibilities will include technical analysis, design, development and perform enhancements.

You will participate in all/most of the following activities:
- Working with business analysts and other project leads to understand requirements.
- Modeling and implementing database schemas in DB2 UDB or other relational databases.
- Designing, developing, maintaining and Data processing using Python, DB2, Greenplum, Autosys and other technologies

Skills /Expertise Required :

Work experience in developing large volume database (DB2/Greenplum/Oracle/Sybase).

Good experience in writing stored procedures, integration of database processing, tuning and optimizing database queries.

Strong knowledge of table partitions, high-performance loading and data processing.
Good to have hands-on experience working with Perl or Python.
Hands on development using Spark / KDB / Greenplum platform will be a strong plus.
Designing, developing, maintaining and supporting Data Extract, Transform and Load (ETL) software using Informatica, Shell Scripts, DB2 UDB and Autosys.
Coming up with system architecture/re-design proposals for greater efficiency and ease of maintenance and developing software to turn proposals into implementations.

Need to work with business analysts and other project leads to understand requirements.
Strong collaboration and communication skills

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

At Tailwebs, we’re well aware of the impact our solutions have on the world’s leading brands. But we won’t rest until everybody knows. We are looking for an Android developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

GIVE UP BEING A PERFECTIONIST

Our ideal candidate will be trusted to dive right in, take the lead, make initiatives, and help top- notch brands that help make everyday activities easier for people around the world. You are never going to be perfect but keep on striving to become better at anything.

Tailwebs is a digital business organisation engaged with a range of companies from start-ups to top-notch corporations, which offers a multitude of services such as web designing, start-up software development, mobile/ web app development, and technology consulting.

Do you consider yourself to be a creative individual who is willing to step outside of the box in an effort to raise the bar in mobile technology development?

Then you might be the right team member we are looking for!

Have a look at your major objectives:

-Give up being a perfectionist

-Willingness to take that extra mile is the key to excel at this role in Tailwebs

Peek through what your weekly and monthly responsibilities look like?

-Continuously discover, evaluate, and implement new technologies to maximise development

efficiency

-Working in a team of talented Android engineers to improve development

-Work closely with product management & UX to execute an idea from concept to delivery using

excellent software design, coding, & processes

-Design and build advanced app features for the Android platform

-Translate designs and wireframes into high quality code

-Design, build, and maintain high performance, reusable, and reliable Java code

-Ensure the best possible performance, quality, and responsiveness of the application

-Identify and correct bottlenecks and fix bugs

-Help maintain code quality, organization, and automatization

And here’s what you need to qualify for the interview:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration
• Bachelor’s degree in Computer Science, Engineering or a related subject

Job Type: Full-time