Engineering Manager

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar,

Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Graphic Design Intern

Experience Level: Fresher

Location: Bangalore, Onsite

Job Overview:

As a Graphic Design Intern focused on social media, you will support our team in creating engaging and visually appealing content for various social media platforms. This is an excellent opportunity to gain hands-on experience in a fast-paced environment and contribute to real-world projects.

Key Responsibilities:

Content Creation: Design eye-catching graphics, animations, and videos for social media posts, stories, ads, and other digital content.

Brand Consistency: Ensure all visual content aligns with our brand guidelines and maintains a cohesive look and feel across platforms.

Social Media Trends: Stay up-to-date with current design trends and social media best practices to ensure content remains relevant and engaging.

Collaboration: Work closely with the social media team, including content creators and marketing specialists, to brainstorm and execute creative ideas.

Feedback Integration: Revise and refine designs based on feedback from team members and stakeholders to ensure high-quality deliverables.

Analytics Review: Assist in analyzing the performance of social media graphics and providerecommendations for improvement based on engagement metrics.

Please attach your portfolio/Behance link to the resume while applying

Experience Required: 3 - 7 years

Working Days: 5 days/week

Role & Responsibilities

• You will be working with the Rust compiler and will be responsible for compiling to alternate targets such as WebAssembly
• You will be exposed with TDD for unit testing individual functions and integration testing for testing publicly exposed APIs
• Working with a Git style workflow where every commit deploys to a stagingenvironment and merged pull requests deploy to production
• Setting up CI/CD pipelines for testing and deployment (canary, staging) using Github actionsaccording to project needs
• Developing software in Rust
• Maintaining and improving existing rust codebases.

Ideal Candidate

• Excited about working with Rust
• 4 -7 years of experience in shipping production applications
• B.Tech in Computer Science Engineering from Tier 1 Colleges only

Experience in Core Java and Spring Boot.

 • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications. 

• Good development experience with RDBMS.

 • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. 

• Excellent problem solving and coding skills. 

• Strong interpersonal, communication and analytical skills. 

• Should have the ability to express their design ideas and thoughts.

Please find the attached study material.

Data structure and Algorithms-

1. Basic Strings, Array and Mathematical based problems.

2. Sliding window problems

3. Problems solved using HashMap, Set and Stack.

We are looking for a skilled Java Developer with hands-on experience in Java, Spring Boot, and Microservices architecture to join our dynamic development team. The ideal candidate will be responsible for designing, developing, and maintaining high-performance, scalable applications that meet the needs of modern enterprise systems.

Key Responsibilities:

💠Design, develop, test, and deploy Java-based applications using Spring Boot and Microservices.

💠Collaborate with product managers, architects, and cross-functional teams to understand requirements and deliver solutions.

💠Build and maintain RESTful APIs for various business functionalities.

💠Participate in code reviews, debugging, and performance tuning.

💠Ensure best practices in code quality, security, and software development lifecycle (SDLC).

💠Maintain and improve existing systems and troubleshoot issues as needed.

💠Implement and manage containerized applications (e.g., using Docker, Kubernetes) where applicable.

💠Integrate third-party APIs and work with database systems (SQL and/or NoSQL).

💠Monitor and maintain application performance and scalability.

Required Skills & Qualifications:

💠Bachelors/Masters degree in Computer Science, Engineering, or related field.

💠Strong proficiency with Spring Boot and the broader Spring Framework.

💠Proven experience in building and deploying Microservices.

💠Knowledge of RESTful web services and API design.

💠Experience with databases like MySQL, PostgreSQL, or MongoDB.

💠Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI) and version control systems like Git.

💠Understanding of containerization tools (Docker, Kubernetes is a plus).

💠Strong problem-solving and communication skills.

Roles & Responsibilities JOB TITLE: AEM Developer - Senior

RESPONSIBILITIES:

1. Participation in software development and maintenance

processes as per quality requirements, procedures and best

practices applicable.

2. Implementing, optimizing and supervising efficiency of IT

systems in accordance with specific standards, resolution or

escalation of problems, as appropriate.

3. Drawing up technical documentation.

4. Developing knowledge in scope of information technology used.

5. Developing knowledge in scope of best practices and standards

of creating software.

6. Developing soft skills in scope of effective communication and

efficient teamwork, solution presentation and knowledge sharing.

7. Interpreting business cases, preparing specifications and

analyzing functional and technical requirements.

8. Designing solutions and creating documentation, estimating

individual scope of works and time consumption of works.

9. Within the team and project/services, proactively identifying

problems and proposing measures to increase the level of services.

10. Developing knowledge in scope of information technology

used.

11. Developing knowledge in scope of best practices and standards

of creating software.

12. Spreading the knowledge throughout the organization by

educating and supporting less experienced Specialists.

13. Maintaining industry standards and practices in projects.

14. Performing tasks assigned by the superior.

PROFESSIONAL EXPERIENCE& TECHNICAL SKILLS

1. Minimum 3 years of experience in work related to CQ/AEM

development.

2. Minimum 5 years of experience in work related to Java

development in IT sector.

SOFT SKILLS:

1. Independence in performance of tasks assigned.

2. Team and end user communications skills.

3. Skills to acquire knowledge and put it in practice.

4. Work time estimation based on functional or technical

requirements.

5. Recommending employment in the case of reviewing technical

knowledge of candidates in recruitment process.

6. Work time estimation.

7. Designing and supervising implementation of solutions.

SPECIAL QUALIFICATIONS: Nice to have: AEM 6 Developer

certification

Skills Primary Skills –

1. AEM including Sling Models

2. Apache Sling

3. JCR

4. Sightly (must)

Secondary Skills –

1. OSGi (Apache Felix),

2. Java, JavaEE (Servlet, Filter, JSP)

3. Git

4. Junit

5. Maven

6. REST

7. Object Oriented Design Patterns, Basic HTML + JavaScript

Experience Total Experience – 4-6 years

Relevant Experience – 4-6 years

Qualification Required to perform the

Job (Any Certifications if Needed)

Bachelor’s in information technology or equivalent qualifications.

• Getting the sale” using various customer sales methods (door-to-door, cold calling, presentations etc).

• Build relationships with existing customers.
• Cultivate new leads within the sales territory
• Maintain records of all sales leads and/or customer accounts
• Represent the brand during all customer and prospect interactions
• Conducting market research and developing new marketing strategies
• Generating reports for the effectiveness of the marketing and sales plan.
• Scheduling appointments and meetings as necessary
• Demonstrating products and services as deemed necessary by clients .
• Making product knowledge readily available to self and other sales people through various resources
• Engaging in superior customer service by making information readily available
• Collecting customer feedback and market research.
• Creating a plan for gaining customers and retaining them
• Analyzing the competition to create a plan for engagement of target market
• Establishing, maintaining and expanding customer base

*Skills-

• Proven sales experience

• Track record of over-achieving quota

• Familiarity with different sales techniques and pipeline management

• Computer use competency

• Strong communication, negotiation and interpersonal skills

• Self motivated and driven