Electrical Engineer

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

The Installation Technician is responsible for on-site installation, assembly, and fitting of company products (such as wardrobes, kitchens, furniture, fixtures, or equipment) as per design specifications and quality standards. The role ensures timely completion of installations while maintaining safety and customer satisfaction.

Key Responsibilities:

· Carry out installation, assembly, and fitting of products (wardrobes, kitchens, sliding doors, fixtures, etc.) at customer sites.

· Read and interpret layout drawings, installation plans, and design specifications.

· Ensure all installations are completed as per company standards, within the given timelines.

· Conduct pre-installation checks, including site measurements and readiness verification.

· Handle tools, materials, and equipment responsibly and ensure proper maintenance.

· Coordinate with the project manager, designer, and client for smooth execution.

· Perform finishing work such as adjustments, alignment, and final inspection.

· Report any site issues, damages, or delays immediately to the supervisor.

· Follow all safety protocols and ensure a clean and organized work area.

· Provide on-site service support and rectify installation-related issues if required.

About Organization

At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners! We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong.

About the Founder & CEO - Neelakantha Bhanu

Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same directions. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.

He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.

Website - https://www.bhanzu.com/

Location - HSR Layout , Bangalore

Job Description:

Roles and Responsibilities:

● Willing to familiarise yourself with the company's vision and mission seeking

● to accomplish set goals and objectives

● Collating and maintaining client information in the CRM database

● Make calls to clients and respond to callback requests

● Email & whatsapp conversations with potential leads

● Make potential leads understand our courses

● Convert potential leads into customers

● Learning & using our customer relations management software & others

● Related computer softwares

Requirements:

● Excellent written and verbal communication skills

● Laptop is mandatory

● Willing to work in a startup environment (fast paced)

● Willing to work 6 days a week.

Duties

• Perform site survey and analysis on all noise and vibration requirement
• Develop acoustic system design concepts and report to achieve project and product performance requirements
• Troubleshoot noise issue and provide solution
• Collaborate with the sale team to provide acoustic solution through site visits and measurement
• Study Project specification and propose suitable product and solution
• Prepare project BOQ and Technical submittal
• Develop and improve the company acoustic products

Experience

• Good knowledge and understanding of acoustic testing and measurement techniques
• Good experience in Acoustic Software's
• Good Experience in AutoCAD and other modelling software

• Contacting clients in regarding their Online appearance and business boosting.

• Good Command over English.

• Develop and Maintain proper interaction and reputation with the clients

• Understand the business needs of the Clients

• Convince the clients and make them to invest on new Projects with the organization

• Outbound Voice process

• B2B Sales Process

• Experience- 0 to 3 years required in web selling or in outbound sales process.

• Salary hike on last drawn salary

• Shift: Night: 8pm to 5am Morning: 7am to 4pm

Requirements:

• Good verbal and written communication skills and interpersonal skills required
• Software& Application learning abilities
• Any Graduation ( Technical will be preferred)
• Experience in a similar role or experience will be preferred
• Able to promptly answer & support related Phone calls, chats & Emails.
• Good knowledge of Microsoft excel and other tools

Roles & Responsibilities:

• Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
• To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
• Should be able to customers get to the root of their problems quickly.
• Following up with clients to ensure the problem is resolved
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Ability to meet deadlines and prioritize tasks.
• Produce periodic reports of technical support operations to company management.
• Using remote desktop connections to provide immediate support.
• Raising tickets to the technical team as and when required to solve technical issues
• Properly escalate unresolved issues to appropriate internal teams like development and QA teams
• Creating support manuals for end uses for step by step guide for the features

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a senior software engineer, you will work on our python based ORM and applications that scales to handle millions of transactions every hour. This is mission critical software and your primary focus will be building robust and scalable solutions that are easy to maintain.

In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.

What You’ll Do:

• Own definition and implementation of API interfaces (REST and GraphQL). We take pride in our 100% open API with over 600 endpoints.
• Implement simple solutions to complex business logic that enables our merchants to manage financials, orders and shipments across millions of transactions.
• Build reusable components and packages for future use.
• Translate specs and user stories into reviewable, test covered patches.
• Peer review code and refactor existing code.
• Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL) and EDI.
• Manage Kubernetes and Docker based global deployment of our infrastructure.

Requirements We’re Looking for Someone With:

• Experience working with ORMs like SQLAlchemy or Django (2-3 years)
• Experience with SQL and databases (Postgres preferred)
• Experience in developing large server side applications and microservices
• Ability to create high quality code
• Experience with python testing tools (pytest) and test automation
• Familiarity with code versioning tools like GIT
• Strong sense of ownership and leadership quality
• Experienced in the tools of our web stack- Python, Celery, Postgres, Redis, RabbitMQ

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience with ReactJS, Google Cloud, Heroku
• Cloud deployment and scaling experience*

B.Tech./MCA
3+ experience as an app developer.
Proficient in Objective-C, Swift, and Cocoa Touch.
Extensive experience with iOS Frameworks such as Core Data and Core Animation.
Knowledge of iOS back-end services.
Knowledge of Apple’s design principles and application interface guidelines.
Proficient in code versioning tools including Mercurial, Git, and SVN.
Knowledge of C-based libraries.
Familiarity with push notifications, APIs, and cloud messaging.
Experience with continuous integration