Software Engineer(L1)

Role & Responsibilities

Lead and deliver designs that are innovative and sophisticated, buildable and scalable, and thoroughly documented.

Be responsible for delivering on our vision and strategy for customers and support the app team in shaping ACKOʼs

roadmap for D2C ensuring design tasks are prioritised in line with the agreed product goals and metrics.

Drive design tasks aligned with our product goals and metrics by collaborating closely with strategy, product, and business teams.

Take ownership of the entire user journey, from ideation and prototyping to user testing and final production, ensuring timely delivery.

Utilise data insights, including metrics and usability studies, to inform and refine design decisions.

Demonstrate a strong understanding of design patterns, best practices, and standards for both iOS and Android platforms.

Effectively communicating and collaborating with engineering teams to ensure seamless implementation of designs

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
• 
  

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

1) Be open to learn new frameworks like Hapi.JS , Typescript , Nest.JS

2) Strong DB concepts , and hands on knowledge on MongoDB , REDIS

3) Experience working with micro-services will be a plus

4) Experience working with JWT and IAM systems will be a plus

5) Experience working with Postman , Swagger will be a plus

6) TDD knowledge is an advantage and also working with Unit Test code and familiar with test code coverage concepts.

7) Strong operating system knowledge is a plus with knowledge of how to manage threads.

8) Working experience with RabbitMQ , Kafka will be a plus

9) Strong knowledge of JS internals is a must.

You can contact me on nine three one six one two zero one three two

Job Title: Associate Backend Engineer

Job Summary:

We are looking for an enthusiastic and motivated Associate Backend Engineer with 1 to 2 years of experience to join our growing engineering team. Whether you're a recent graduate or have some industry experience, this role offers a strong foundation to grow your skills in real-world backend development. You’ll work closely with experienced engineers and contribute to the design, development, and maintenance of scalable backend systems that power our products.

This position is ideal for individuals who are eager to learn, write production-grade code, and grow into a high-performing backend engineer.

Website: https://www.thealteroffice.com/about

Key Responsibilities:

• Assist in building and maintaining backend services and APIs for web and mobile applications.
• Work with both relational (MySQL, PostgreSQL) and NoSQL (MongoDB, Redis) databases for data modeling and storage.
• Write clean, maintainable, and well-documented code under guidance.
• Contribute to authentication, authorization, and other core backend features.
• Collaborate with cross-functional teams including product, frontend, and QA to deliver complete features.
• Participate in code reviews and incorporate feedback to improve code quality.
• Debug issues, write unit/integration tests, and help maintain service reliability and performance.
• Learn to work with CI/CD pipelines, version control (Git), and deployment workflows.
• Use tools like Docker, basic cloud services (AWS/GCP/Azure), and optionally explore monitoring/logging tools.
• Explore new technologies such as GraphQL, WebSockets, or message queues (e.g., Kafka, RabbitMQ) when relevant.

Requirements:

• 1 to 2 years of backend development experience, including internships, academic projects, freelance, or open-source work.
• Familiarity with at least one backend programming language (e.g., Python, Java, Go, JavaScript, etc.).
• Basic understanding of RESTful APIs, HTTP, databases, and server-side logic.
• Exposure to SQL and NoSQL databases and understanding of CRUD operations.
• Familiarity with Git and fundamental development workflows.
• Willingness to learn and apply best practices in scalability, security, and asynchronous programming.
• Strong problem-solving mindset and eagerness to take feedback and grow.
• Good communication and collaboration skills in a team environment.

As a Full-Stack Developer, you will play a crucial role in developing and maintaining our applications. You will be responsible for both front-end and back-end development, ensuring a seamless and efficient user experience. This is an excellent opportunity to grow with our startup and shape the future of our products.

Responsibilities:

- Develop and maintain front-end applications using Flutter.

- Build and manage back-end services and APIs using Python.

- Implement read/write operations in SQL databases.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Ensure the performance, quality, and responsiveness of applications.

- Identify and correct bottlenecks and fix bugs.

- Help maintain code quality, organization, and automatization.

Participate in code reviews and provide constructive feedback

• Development of Web and Mobile application
• Proficient in Figma and Photoshop, HTML, Angular, Material Design, jQuery, CSS, ES6, Bootstrap
• Good understandings and skills in User Empathy, Analytical Thinking, User Stories, Branding and Content.
• Passion to work in dynamic, start-up environment.
• Compensation best in the industry.

Job Description,

The Product Designer will be responsible for driving design ideation, planning and prioritization of the diverse range of products of Synapsica.

• Drive user research, create detailed user journeys,user behavior and take appropriate design decisions backed by user-behavior and data. Define design strategies by analyzing data models and derive best practices within the team.
• Drive design ideation, planning,  and prioritization of our diverse range of products and features.
• Work closely in a small and agile team to iteratively improve user experience
• Take new features from ideation to prototyping, user testing and production.
• Strategize, develop, and extend the visual design systems and pattern libraries by coming up with new and innovative solutions which suit the Synapsica brand.
• Brainstorm and create new directions that Synapsica can take in our quest to enable radiologists with AI-powered workflow solutions.
• Help the team in raising the bar, resolving blockers, prioritizing and breaking down complex projects into simpler tasks.

• 3 to 5 years of experience in designing digital products
• Have designed user interfaces for mobile and web platforms in the past.
• Fluency in Figma and prototyping tools
• A good understanding of Frontend principles to guide the team from an engineering point of view.

SKILLS

• UI, UX and product thinking skills
• Bring a unique perspective and fresh ideas to the problem and not just translate requirements to designs
• Keen in applying user research, user-needs validation and usability evaluation

• Attention to detail and the drive to defend user centric design
• Keen on understanding short and long-term goals of the product and business.
• Understanding of behavioral analytics and thus go by data-driven decisions.
• Ability to collaborate with cross-functional teams to define, design and ship new features.
• Good communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.

Your qualifications:

Self motivated and proactive mindset.

Remote work experience is considered an asset.

Based anywhere in the world, quiet home office with fast internet.

Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

Answering incoming phone calls from customers to offer support

Answering support tickets to help customers and free trials (we use Zendesk)

On-boarding and setting up new accounts and winning them over from the get-go.

Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.

Advocating customers’ requests and needs across the entire company (we use Monday)

Educating about newly released features and functionality.

Contributing to our Help Center (help.limecall.com)

Continuous learning and love to implement best practices

• Monitoring the market & competitor activities & providing relevant reports.
• Maintain a database of potential business partner's contact numbers and emails.
• Brainstorm new and creative growth strategies.
• Come up with new marketing Ideas.
• Market product to target customers.