Software Engineer(L1)

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Job Description 

We are looking for a reliable Administration Executive. He will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. The administration executive will ensure smooth running of our company’s office.

Key Responsibilities:

• Admin & daily office facility work
• Ordering Office supplies (stationery, pantry and other inventory)
• Maintenance & repair of Assets/Laptops
• Bills & payment records.
• Supervision & Staffing of the office.
• Tracking budget expenses.

Desired Candidate Profile:

• Good verbal and written communication skills.
• Technical bent of mind to isolate a problem quickly.
• Have proven experience in the same domain.
• Proficient with Microsoft Office, Excel software and phone systems.

Education-

Education: Any Graduate

Decarbonic is seeking a highly skilled technical writer with experience in national/public policy drafting to join our team in Nigeria for a 6-month assignment. As a technical writer, you will be responsible for researching, analyzing, and producing high-quality technical documents that are clear, concise, and easy to understand.

Responsibilities:

• Research, analyze, and interpret technical information and data related to climate change, carbon markets, and sustainable development.
• Develop and draft technical reports, policy briefs, and other technical documents that are clear, concise, and easy to understand.
• Collaborate with internal and external stakeholders to ensure that technical documents meet their needs and are aligned with organizational objectives.
• Ensure that technical documents comply with established standards, guidelines, and protocols.
• Review and edit technical documents for accuracy, completeness, and clarity.
• Communicate technical information effectively to non-technical audiences.

Requirements:

• Bachelor's or Master's degree in public policy, environmental science, engineering, or related field.
• At least 3 years of experience in technical writing, with a focus on national/public policy.
• Experience working with carbon markets and climate change-related policies is a plus.
• Excellent writing, research, and analytical skills.
• Strong attention to detail and ability to work independently.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Willingness to relocate to Nigeria for a 6-month assignment with a valid passport.

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

2+ years of experience on web technologies.

Primary Responsibilities:

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications
• Working closely with Technical Lead/Project Manager to ensure development timelines are met
• Contribute with ideas to improve system design or streamline product delivery
• Working with challenging applications involving Real Time Data
• Working on different platforms including the usage of the Native SDKs provided on JavaScript

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: HTML5, CSS3, JavaScript, Vue.js, Typescript, Stimulus JS, AJAX, Browser performance & optimization, Asynchronous requests handling and partial page updates, Browser Developer Tools, GIT and JIRA.

• Expert in Python. Comfortable with Web frameworks, such as Flask or Django
• Familiarity with Object Relational Mapping Libraries and ability to Integrate with Multiple Data Sources into One System
• Understanding of Limitations of Python and Multi Process Architecture. Understanding of Design Principles of Scalable Application
• Has familiarity with data frameworks in Python - Pandas or
• Good object-oriented design skills and knowledge of design
• Knowledge of key-value stores, caching, search, messaging queues
• Minimum 5 years of experience in the above