Technical Director

Customer Experience Specialist / Sales Representative

Aliens Art Pvt. Ltd. | Mumbai

About Aliens

Aliens is India’s leading premium tattoo and lifestyle brand, redefining customer experiences through creativity, craftsmanship, and innovation. With studios across India, we are committed to delivering exceptional experiences and building customer relationships.

Role Overview

We are looking for an energetic, customer-focused Customer Experience Specialist / Sales Representative to join our team. You will be the first point of contact for prospective customers, handling calls and chats, understanding their requirements, providing personalized guidance, and converting inquiries into successful business opportunities.

Key Responsibilities

• Handle inbound and outbound calls with prospective customers.

• Respond promptly to customer queries through chat and other communication channels.

• Understand customer needs and recommend suitable services.

• Convert, follow up, and nurture leads to maximize sales opportunities.

• Build strong relationships with prospects and existing customers.

• Maintain accurate customer information and updates in the CRM.

• Follow sales processes, SOPs, and customer engagement guidelines.

• Coordinate with internal teams to ensure a seamless customer journey.

• Achieve individual and team sales targets while maintaining service quality.

Requirements

• Minimum qualification: 12th pass; graduates preferred.

• 1+ year of experience in sales, customer service, telecalling, inside sales, customer support, or business development.

• Excellent verbal and written communication skills.

• Strong persuasion, negotiation, listening, and relationship-building abilities.

• Customer-centric, empathetic, adaptable, and target-oriented approach.

• Basic CRM knowledge is an advantage.

Why Join Aliens?

Enjoy high-growth career opportunities, performance-based incentives, a creative and collaborative work environment, continuous learning and development, and the opportunity to make an impact on customer experience.

Lead modules of Software Product Development. • Development and Continuous enhancement of Product Architecture and Framework. • Catalyze the personal development plans for team management. • Managing quality and timely Project deliveries. • Collaborate with internal teams to produce strong software design and architecture. • To develop project requirement roadmaps that outline the planned features and enhancements of products, prioritizing them based on customer and business needs. • Continuous cross-functional collaboration, especially on coordination with other teams (Project Management, Implementation, Quality Assurance, etc.). • Debugging and fixing software issues in a timely manner. • Writing clean, efficient, and well-documented code

Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker. 

They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar etc.

• Designing DevOps strategies: Recommending strategies for migrating and consolidating DevOps tools, designing an Agile work management approach, and creating a secure development process
• Implementing DevOps development processes: Designing version control strategies, integrating source control, and managing build infrastructure
• Managing application configuration and secrets: Ensuring system and infrastructure availability, stability, scalability, and performance
• Automating processes: Overseeing code releases and deployments with an emphasis on continuous integration and delivery
• Collaborating with teams: Working with architect and developers to ensure smooth code integration and collaborating with development and operations teams to define pipelines.
• Documentation: Producing detailed Development Architecture design, setting up the DevOps tools and working together with the CI/CD specialist in integrating the automated CI and CD pipelines with those tools
• Ensuring security and compliance/DevSecOps: Managing code quality and security policies
• Troubleshooting issues: Investigating issues and responding to customer queries
• Core Skills: Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker. They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar,
• Additional Skills: Self-starter and ability to execute tasks on time, Excellent communication skills, ability to come up with multiple solutions for problems, interact with client-side experts to resolve issues by providing correct pointers, excellent debugging skills, ability to breakdown tasks into smaller steps.

As a developer at CultureMonkey, you will be joining a world-class team of domain experts who are passionate about technology and people. An ideal day at CultureMonkey will see you working closely with the founding team to ideate and implement new features to enhance our product. As an organization helping top companies build a positive work culture, we are pretty serious about practicing what we preach. Work-life balance is a big deal here!

What you bring to the table:

• Writing and maintaining reliable code that abides to Object Oriented Design.
• Own up implementation of the entire module (comprises front-end and back-end components)
• Identifying and fixing bottlenecks and bugs in the product.
• Collaborate with customer success team to understand and analyze the requirements to build efficient solutions.
• Maintaining APIs.
• Participate in design reviews and architecture discussions.
• Optimize application for performance and scalability.

What it takes:

• Ability to learn and write production-ready code
• Basic understanding of Object oriented programming and MVC.
• Exposure to front-end technologies, such as JavaScript, HTML5, and CSS3.
• Familiar in database concepts and writing SQL queries.
• Strong collaboration and communication skills with an ability to communicate technical information, both written and oral, to technical and non-technical reviewers.

Extra brownie points if you have

• Hands on experience in Ruby on Rails.
• Basic understanding of Elastic-search
• Proficient understanding of Git
• Exposure to RESTful api.

Apart from financial gains, to know more about the benefits of working at CultureMonkey, you can refer to the following link: https://www.culturemonkey.io/life-at-cultureMonkey/

Dear Candidate,

We are HIRING AT SIMFORM
Please find the details as below:

Simform is a fast-growing software services company mainly serving and having a presence in North America. Simform has built a solid work culture that is focused on learning, growth, and work-life balance. Simform is well-known for its very good work culture and loved by employees.

Please find the details of the job:

Our MEAN stack team is passionate about technology, and we love building scalable web solutions keeping performance in mind.We're looking for a full stack developer that has experience developing a variety of Web Apps using the MEAN stack. You should be able to comfortably move between the client and server-side code written with JavaScript/TypeScript.

Role + Responsibilities:   

• Work with the team to design, develop and support scalable applications         
• Implementing elegant, intuitive user experience using the latest front-end technologies.         
• Developing API's and designing the data architecture using web frameworks like Express.         
• Write, test, and release production-ready code.         
• Work with our DevOps team to ensure continuous deployments of our applications

Person Specification and Qualifications:

• Experience developing highly scalable services and APIs         
• Knowledge of data modelling and database performance using NoSQL/SQL         
• Strong experience with JS frameworks like Express(any other backend framework), Angular.         
• Familiarity developing SaaS applications in AWS/Azure         
• In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications

Plus points if you're familiar with the following:

• Experience with deployment and CI/CD is a plus!       
• TypeScript implementation with Frontend or Backend applications         
• Knowledge of GraphQL and it's libraries like Apollo, Prisma         
• Have worked with Jest, Enzyme like testing libraries         
• Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, HBase, BigTable, DynamoDB