Project Manager - Product Operations

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

We’re Hiring: Business Development Manager – Corporate Sales 🌟

📍 Location: Bengaluru

🕒 Mon–Sat | 10 AM – 6:30 PM

🎓 Graduate | Exp: 6–11 Years

💼 Key Responsibilities:

🔹 Acquire new clients & drive corporate insurance sales

🔹 Cross-sell Health, Life, Liability & Property Insurance

🔹 Build & maintain strong client & insurer relationships

🔹 Lead & motivate team to achieve business goals

🔹 Ensure compliance, MIS reporting & renewals

💡 Must Have:

✔️ Insurance product knowledge

✔️ Strong client relationship & negotiation skills

✔️ Team leadership & communication skills

🌈 Perks:

💰 Competitive salary & incentives

🎯 Training & growth opportunities

🤝 Supportive, collaborative culture

🩺 Insurance coverage (GTL Policy)

Key Responsibilities • Lead the end-to-end CRM program lifecycle – from requirements gathering and solution design to deployment, integration, and stabilization. • Manage CRM solution implementation (e.g., Salesforce, Microsoft Dynamics, or equivalent) with a focus on banking use cases such as onboarding, KYC, customer 360, workflows, and service automation. • Ensure seamless integration with core banking, contact center, digital channels, and third-party applications. • Develop and maintain the project plan, budget, risk register, and governance framework. • Drive stakeholder alignment between business teams (Sales, Service, Compliance, Operations) and technology vendors. • Oversee data migration, quality, and governance for accurate customer 360 views. • Establish change management and training programs to drive user adoption. • Ensure delivery within agreed timelines, budget, and compliance requirements. • Provide regular reporting to steering committees and senior management. 

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

About the Company : 

microfinance.ai connects the underprivileged to formal financial institutions. It helps them secure micro-loans, micro-insurance, and other financial products.

We use artificial intelligence to ensure regional language preferred users, less literate users, and even illiterate users can easily onboard and interact with the system.  

Looking for a candidate who is full of creative ideas and eager to contribute on a large scale. This is an opportunity to gain visibility into the inner workings and aspects of the public relations field, provide concrete deliverables and learn from top to bottom. 

Professional qualifications :

• Any Graduation
•  

Skills required :     

• Passion for the PR industry and its best practices
• Strong desire to learn along with a professional drive
• Solid understanding of the different social networks
• Excellent verbal and written communication skills
• Efficiency at MS Office

Responsibilities :

• Collaborate with designers, and other professionals on large- and small-scale projects (e.g. email campaigns and landing pages)
• Conduct high-quality research and interviews
• Source images and other content
• Fully support the company’s PR strategy and execute it in different phases
• Create and curate engaging content
• Effectively utilize the company’s social media and blogs
• Create and distribute press releases
• Assist in administrative duties
• Build and update media lists and databases
• Schedule, coordinate and attend various events
• Perform research and market analysis activities

We are looking for a highly skilled full-stack developer, who will be responsible for designing and developing front end web architecture, ensuring the responsiveness of applications, and working alongside the product owner, architects, analysts and designers for web services and web design features, among other duties

We Need a Driven Individual Who Can

• Design, develop, deploy in-premise products as well as robust, scalable cloud components for multi-tenant SaaS products
• Open to explore, adapt and apply multiple technologies
• Maintain attention to detail while working in a fast-paced environment
• Think creatively and justify design and code decisions
• Passionate about learning and experimenting with new cutting-edge technologies
• Ability to lead change and hands-on approach

Qualifications

• Experience in developing web applications and user interfaces
• Architecting solutions using ReactJS 
• Proficiency with NodeJS is a plus
• Proficiency with cloud services from AWS and Lambda functions is a plus
• Familiarity with tools like WebPack, Babel, Jest, Cypress, ESLint, and NPM/Yarn
• Strong grasp of data structures and algorithm design

What We Have To Offer

• Work with a performance-oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Being an early hire will come with its own opportunities to hack your growth

About Company:

• Review and analyze system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing.

Require Skills:

• Proven 4 year of experience of team lead position in Quality Analyst
• Experience in project management and QA methodology.
• Ability to document and troubleshoot errors .
• Working experience in selenium .
• Excellent communication skills.
• Should have leadership quality.

• Monday to Friday working .
• Flexible working hour.
• Hassle free working environment.