Project Manager - Product Operations

Company Overview: 

TVO Travel & Tourism Pvt. Ltd. is a leading provider of domestic and international travel services, offering customized vacation packages, corporate travel solutions, and luxury tours. We deliver exceptional travel experiences backed by innovation, reliability, and personalized service. 

Why Join Us: 

• Exposure to domestic and international clients and projects 
• Structured learning and career growth opportunities 
• Performance-based incentives, bonuses, and travel perks 
• Collaborative culture fostering mentorship, cross-functional learning, and recognition 

Department: Sales 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site / Hybrid (if applicable) 

Shifts: 6 Day (9:30 AM – 6:30 PM) / Night (9:00 PM – 6:00 AM) 

Reporting To: Sales Head 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Purpose 

Drive revenue growth through sales of travel packages, flights, hotels, and tours. Build strong client relationships while delivering exceptional customer experiences. Collaborate with internal teams to achieve business objectives and expand market reach. 

Key Responsibilities 

• Identify, qualify, and convert potential clients including individuals, corporates, and travel partners. 
• Promote domestic and international tour packages, corporate deals, and customized travel plans. 
• Execute outbound calls, online meetings, and email campaigns to generate leads and close deals. 
• Upsell and cross-sell services such as hotel bookings, flight tickets, visa assistance, and insurance. 
• Achieve and exceed monthly and quarterly sales targets. 

Client Relationship Management 

• Build long-term relationships with customers through consistent engagement and follow-ups. 
• Handle client queries, feedback, and concerns with professionalism and empathy. 
• Maintain a high level of client retention and referral business. 

Market & Competitor Analysis 

• Monitor travel trends, competitor pricing, and customer preferences. 
• Recommend promotional strategies and travel offers based on market insights. 
• Suggest improvements in product offerings to align with industry trends. 

Reporting & Coordination 

• Maintain accurate records of leads, opportunities, and client communications in CRM. 
• Prepare weekly/monthly performance reports and share key insights with the management. 
• Coordinate with operations, marketing, and customer service teams for seamless client experience. 

Customer Experience 

• Ensure end-to-end support during booking, itinerary changes, and post-travel assistance. 
• Deliver exceptional service standards to enhance brand reputation and customer satisfaction. 

Required Skills & Qualifications 

Technical / Professional Skills 

• Proficiency in CRM tools (Zoho, Salesforce, HubSpot) 
• Knowledge of GDS booking systems (Amadeus, Sabre, Galileo) is a plus 
• Strong understanding of travel destinations, packages, and customer needs 
• Microsoft Office Suite (Word, Excel, PowerPoint) 

Soft Skills 

• Strong communication, negotiation, and persuasion skills 
• Active listening and empathy to understand client needs 
• Integrity and professionalism to build trust with customers 
• Ability to work under pressure and achieve sales targets 
• Problem-solving, adaptability, and creativity in solutions 

Education 

• Graduate in any discipline 
• Travel or sales certifications are a plus 

Experience 

• 0–3 years in sales or travel/tourism industry 
• Freshers with passion for sales are encouraged to apply 

Preferred Candidate Profile 

• Self-motivated and goal-oriented 
• Team player with collaborative mindset 
• Flexible to work in different shifts as required 
• Eager to learn and stay updated on travel industry trends 

Expected Outcomes 

• Consistently meet or exceed sales targets 
• Ensure high customer satisfaction and retention 
• Generate referrals and repeat business 
• Contribute to sales strategy improvements 

Compensation & Benefits 

• Competitive salary and performance-based incentives 
• Health & wellness benefits (medical, dental, vision) 
• Paid leaves, holidays, and travel reimbursements 
• Employee travel discounts and reward programs 
• Structured career growth, mentorship, and training programs  

Note: Final confirmation process may take up to 15 working days after feedback evaluation. 

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Job Description:

The Sr. Software Engineer – DevOps will manage CI/CD pipelines, infrastructure, and containerized

environments to ensure reliable deployments.

Experience: 5+ years in DevOps engineering.

Responsibilities:

• Design and implement CI/CD pipelines using Jenkins or GitLab.

• Manage Kubernetes and OpenShift clusters for container orchestration.

• Monitor system performance using Prometheus, Grafana, and ELK Stack.

• Automate infrastructure provisioning with Terraform or Ansible.

Required Skills:

• Expertise in OCP, Kubernetes, Docker, and CI/CD tools.

• Proficiency in IT infrastructure and networking concepts.

Job Type: Full Time

Job Location: Gurgaon,Hyderabad

Job Mode :Work From Office.

Are you a skilled technical writer with a passion for creating engaging, informative content?

We are looking for a talented content writer to join our team and help us communicate complex technical

information in a way that’s Easy for our audience to understand

Role Description

Position: Technical Content Writer

Company : Mayura Consultancy Services

Experience: 3 yr To 6 yrs

Location : Bangalore

Skill: blogs, articles, social media, white papers, XML ,Dita, Copywriting, advertising

Location: Remote (Work from Home)

Preferred:

Candidate with experience in B2B SaaS-based products or B2B technical products.

Responsibilities:

• Write clear, engaging, and informative content for a variety of platforms, including websites, blogs, social media, emails, and more.
• Conduct thorough research on industry-related topics, trends, and keywords to generate content ideas and ensure accuracy.
• Collaborate with the content team to develop content strategies, editorial calendars, and content plans aligned with business goals.
• Review and edit your own work for grammar, punctuation, clarity, and adherence to style guidelines. Collaborate with editors when necessary.
• Implement on-page SEO best practices to optimize content for search engines and improve organic visibility.
• Create content that resonates with our target audience and encourages interaction, comments, and social sharing.
• Maintain brand consistency in all content, ensuring that it reflects our brand voice, values, and messaging.
• Assist in distributing content through various channels, including social media, email marketing, and content management systems.
• Periodically review and update existing content to ensure accuracy and relevance.
• Use analytics tools to track the performance of content, assess engagement, and make data-driven modifications.

Qualifications:

• Bachelor's degree / Master's degree in English, Journalism, Marketing, or a related field.
• Proven experience as a Content Writer.
• Exceptional writing and editing skills with a strong command of the English language.
• Familiarity with SEO and content optimization techniques.
• Proficiency in using content management systems (CMS) and familiarity with digital marketing tools.
• Strong research skills and the ability to synthesize information from various sources.
• Creativity and the capacity to think beyond the box are required.
• Excellent time management and organizational skills.

If you are a skilled wordsmith with a passion for storytelling and the ability to engage diverse audiences, we want to hear from you. This role offers the opportunity to work on exciting projects, collaborate with a creative team, and make a significant impact on our digital presence.

Apply now to be a part of our content-driven journey.

We are seeking a dynamic and experienced Business Solutions Manager to lead our customers across

the globe in the telecom industry. The ideal candidate will play a key role in driving business growth by

providing strategic solutions to clients, overseeing technical pre-sales activities, and ensuring effective

collaboration between sales and technical teams.

Major Areas of Responsibilities

• Determines customers’ products needs and desires by market research. Well versed

with defining Product Definition Documents

• Recommends the nature and scope of present and future product lines by reviewing

product specifications and requirements; appraising new product ideas and/or product

• Assesses market competition by comparing the company’s product to competitors’

products

• Provides source data for product line communications by defining product marketing

communication objectives

• To increase market share, work closely with sales team to develop product sales

strategies.

• Provides information to management by preparing short-term and long-term product

sales forecasts and special reports and analyses; answering questions and requests

• Help sales to close deal by providing solution based on company’s product offering

• Brings new products to market by analyzing proposed product requirements and

product development programs; preparing return-on-investment analyses; establishing

time schedules with Technology team

• Determines product pricing by utilizing market research data; reviewing production and

sales costs; anticipating volume; costing special and customized orders

• Maintain and Upgrade professional and technical knowledge

• Contributes to team effort by accomplishing related results as needed.

• Some technical knowledge is preferable in the Mobile domain.

Qualification:

 Bachelor’s Degree or Higher

 In-depth understanding of telecommunications products, services, and solutions.

 Familiarity with network architecture, mobile technologies, and emerging telecom

trends.

 Certifications

 Proven track record in pre-sales activities, including solution design, proposal

development, and client presentations.

 Ability to translate technical features into business benefits for clients.

 Experience in leading and managing a pre-sales team.

 Strong leadership and team collaboration skills.

 5+ years of experience in RFP management.

Knowledge & Skills required:

 Technical Aptitude

 Communications & Interpersonal Skills

 Sales Acumen

 Presentation Skills

 Analytical and Problem-Solving Skills

 Team Collaboration

 Negotiation and Contract Management

 Innovation & Strategic Thinking

 Product Knowledge

 Market Awareness

 Understanding of Business Process

 Tech-Savviness - Eg - CRM's, Tools

• Responsible for overall AOP target achievement.
• Responsible for leading a team involved in direct Fixed Battery\2W sales.
• Driving BTL and local sales activities through team.
• Travelling across locations to focus on opportunities for Sales and Growth.
• Hiring, Leading, Managing and motivating Sales team to drive growth numbers.

We are looking for a DevOps Engineer (individual contributor) to maintain and build upon our next-generation infrastructure. We aim to ensure that our systems are secure, reliable and high-performing by constantly striving to achieve best-in-class infrastructure and security by:

• Leveraging a variety of tools to ensure all configuration is codified (using tools like Terraform and Flux) and applied in a secure, repeatable way (via CI)
• Routinely identifying new technologies and processes that enable us to streamline our operations and improve overall security
• Holistically monitoring our overall DevOps setup and health to ensure our roadmap constantly delivers high-impact improvements
• Eliminating toil by automating as many operational aspects of our day-to-day work as possible using internally created, third party and/or open-source tools
• Maintain a culture of empowerment and self-service by minimizing friction for developers to understand and use our infrastructure through a combination of innovative tools, excellent documentation and teamwork

Tech stack: Microservices primarily written in JavaScript, Kotlin, Scala, and Python. The majority of our infrastructure sits within EKS on AWS, using Istio. We use Terraform and Helm/Flux when working with AWS and EKS (k8s). Deployments are managed with a combination of Jenkins and Flux. We rely heavily on Kafka, Cassandra, Mongo and Postgres and are increasingly leveraging AWS-managed services (e.g. RDS, lambda).

Relevant Experience: 2-5 years

The position is responsible to carry out product design, tests and other related activities as allocated. Working as a member within the current hardware engineering team, who collectively execute all the necessary activities to design, improve and optimize customer projects and production - especially the reliability and robustness aspects.

Requirements:

1. Graduate in Electronic Engineering or equivalent Minimum 3-5 years working experience in a similar industry Self-driven individual with hands-on skills.
2. Experience of Embedded Electronic Digital, Analog, Power electronic design.
3. Familiarity with ECAD tools for schematic capture, simulation, component selection, PCB design.
4. Experience of design for EMI/EMC.
5. Create manufacturing deliverables for prototypes and production.
6. Application of Design for Manufacturability (DFM) and Design for Testability (DFT) techniques.
7. Experience of debugging and fault finding in new and existing designs.
8. Experience of failure analysis and design review.
9. Experience with tools like Cadence or ORCad.
10. Creation of RFQ package for EMS provider and qualification of offers.
11. Experience of project/task planning.
12. Knowledge of project management tools.
13. Well versed with usage of test equipment like Multimeter, Oscilloscope and maintenance of laboratory equipment.
14. Familiarity with EMI, EMC, Environmental, Mechanical standards and type tests.

• Demand planning
• Create the vendor funnel of ATL & BTL marketing agencies
• Procure to pay process management and ensuring compliance with process KPIs
• Order scheduling and expediting
• Work closely with suppliers to ensure effective support
• Supervising goods/service receipt and cycle count process at the office to ensure timely receiving of goods
• Support and coordinate with the various departments particularly with accounts with ease
• Handle internal audits
• MIS preparation

• Technical lead for the delivery of enterprise-scale Power BI tabular datasets
• Hands-on experience designing large (25GB+) BI semantic models
• Knowledge of tabular (VertiPaq) modeling best practices
• Expert in tuning in-memory models for optimal performance
• Experience in building Power BI Composite models
• Familiar with advanced modeling concepts (i.e., RLS, incremental refresh, etc.)
• Knowledge of Power BI deployment pipelines
• Familiar with data warehouse design (dimensional star) principles
• Excellent technical skills in SQL, DAX, M Query
• Skilled with DAX Studio, Tabular Editor, ALM Toolkit, and Visual Studio (SSDT)
• Experience with Snowflake a plus
•