Engineering Manager

 Profile: Senior Java Developer

🔷 Experience: 5+ Years

🔷 Location: Remote

🔷 Shift: Day Shift

(Only immediate joiners & candidates who have completed notice period)

✨ What we want:

✅ AWS cloud services (MANDATORY)

✅ Docker containerization (MANDATORY)

✅ Spring/Spring Boot framework

✅ RESTful API development

✅ Microservices architecture

✅ Database experience (SQL/NoSQL)

✅ Git version control & CI/CD

✅ Kubernetes orchestration

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.

Qualification

Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

***Walkins Hiring alert Indore or its nearby candidates who can walkins

Android Developer or Flutter : 2 to 3 developer opening we have

Must have good working expertise in Android app design + development( api integration)

Must have done some Android app development knowledge of api parsing( JSON parsing or api integration)

If you are expertise in Android app development, then please immediately come for walkins interview between 10;30 A.M to 7:30 P.M Monday to Saturday

Company name: Logical Soft Tech

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay nagar, Indore, M.P

For complete fresher we have started training internship program on live projects*

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

Roles & Responsibilities

• Assist in recruitment: job postings, resume screening, interview scheduling.
• Support onboarding and maintain employee records.
• Help with HR operations, documentation, and data entry.
• Coordinate employee engagement activities and training sessions.
• Prepare basic HR reports (attendance, leaves, etc.).
• Ensure confidentiality and assist in implementing HR policies.

What essential skills do you need?

• Able to demonstrate good technical & problem solving skills
• Possess relevant hands-on experience with developing automation scripts using tools like protractor, selenium, rest assured, cucumber, POM model etc.
• Should be ready to explore, learn and develop solutions for problems

Job Description

• Gather and analyse information on existing business processes in order to make
• recommendations that seek to improve business systems and processes.
• Analyse and document requirements for enhancements to systems and / or business
• processes. May involve investigation of third-party vendors or systems.
• Clearly document solutions and recommendations to business problems
• Review requirements and designs with relevant stakeholders to obtain agreement and sign off proposals.
• Create cost and time estimates along with project plans to enable prioritization and execution of work.
• Assist and/or coordinate user testing, ensuring issues are resolved in a pragmatic and appropriate manner.
• Assist the design and implementation of ongoing support arrangements for delivered systems.
• Work as part of a project team, reporting progress and escalating issues to project management in a timely manner to ensure successful completion of projects / reviews.
• Complete all tasks related to technical analysis, building and unit testing, quality assurance,
• system test and implementation in accordance with the IT development life cycle.
• Provide post implementation support.
• Create and maintain documentation for systems and processes.
• Adhere to standards set by the Invesco project methodology.
• Contribute the improvement of the existing processes.
• Assist with developing improvements to team processes and procedures.
• Provide On Call support for systems based on agreed coverage timeframe.

• 5-6 years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices
• 3+ years technical leadership and architecture experience in software development
• 4+ years working in SQL-backed environments.
• 3+ knowledge of client-side JavaScript frameworks like React and Redux
• In depth knowledge of REST services (WCF, Web API, Microservices)
• In depth knowledge of Solid work experience in building SaaS based products.
• Experience and clear understanding of how to plan and execute within iterations and sprints.
• Experience working in an Agile/Scrum development process.
• Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end
• Ability to work independently with the knowledge and capability to come in and make an immediate impact.
• Experience working in a sprint-driven development process.

• Web Apps built with .NET, using both Web Forms and MVC
• APIs built on .NET (C# / REST services)
• SQL Server 2014
• Cloud : AWS
• UI: in depth knowledge on client side JavaScript framework like React
• Experience on DevOps tools

• FORMAL EDUCATION:
• A Bachelor’s Degree in Management Information Systems or Computer Science is preferred or
• commensurate relevant work experience

Job Responsibilities...

• Training students in Digital Marketing.
• Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web) .