Warm Welcome to the Production Quality Engineering

Experience: 1-3 years

Location: Bangalore

Notice:Immediate Joiner

ResponsibilitiesTo attend to user issue and handle tickets raised by user

• Strong experience in SQL , PostgreSQL, PL/SQL
• Providing L2 support depending upon the priority of issue to meet client SLA. 
• Regularly monitoring S-MAX ticketing tool. 
• Incident management- logging, prioritizing and resolving/debugging incidents.  Worked on various monitoring tools like open bravo, GCP. 
• Writing the SQL queries as per the business need. 
• JAVA  HTML, CSS  Modify existing Shell Script on Unix Platform whenever required.  Interact with Global Customers / Users.  Scheduling the jobs through Crontab. 
• TOOLS  Regularly checking the business mail and reply to the clients or the respective  team
• Excellent written and verbal communication skills in English with the ability to clearly articulate solutions to complex technical problems Ability to work with Business heads, administrators and developers Excellent time management skills

• Must have knowledge of at least two PHP frameworks out of Laravel, Cakephp, CodeIgniter and YII.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Knowledge of CMS architectures like Wordpress, Joomla, Drupal etc. will be an added advantage.
• Knowledge of eCommerce frameworks like WooCommerce, Magento, OpenCart etc will be an added advantage.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

The ideal candidate should be a proactive individual with strong communication skills and a team player. He or she should have an experience of at least 1-2 years in Java development.

1. Hands on experience in designing and developing applications using Java EE platforms and at least 1-2 years’ experience on the same.
2. Should have excellent in-depth knowledge on Core Java
3. Experience in multi-threaded server-side Java programming
4. Working knowledge on web services.
5. Working knowledge on hibernate and springs framework.
6. Added advantage if worked in any of the BPM tools
7. Should have worked in SDLC environment.
8. Good communication skills.
9. Experience in working effectively within a team.

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task

Role Description

• Office 365 Migration Specialist
• Position requires prior Office 365 mailbox migration experience, scheduling migration batches and process management.
• Under the general direction of the customer IT/Security/Okta Teams is responsible for assisting in the planning and support of the migration from multiple on-premises Exchange environments & third party provided Mail services into a single Azure-hosted Office 365 environment.
• Candidates must be flexible to work Monday through Friday 

Primary roles and responsibilities

• Hands-on migration/deployment of Exchange 2007/2010/2016 to Office 365 Azure-hosted solution
• Provide Level II/ Level III support for email and messaging systems
• Perform large-scale infrastructure implementations and migrations
• Configure tools for monitoring and use them to proactively identify issues within email & messaging systems
• Deployment of O365 Application (One Drive, SharePoint, Teams) with existing data migration
• Implementation and migration of Exchange Archiving and Journaling.
• Create and maintain technical documentation.
• Develop and train Service Desk and Endpoint Support to resolve level 1 and 1.5 Office 365 issues
• Participate in monthly maintenance windows
• Performs related duties as assigned

 
Experience and educational requirements

• Bachelor’s degree/Any equivalent Post Graduation.

 
Minimum skills, knowledge, and ability requirements

• Hands-on Exchange to O365 migration experience is a must.
• Very Good Knowledge on One Drive, SharePoint
• Integration of O365 with Okta
• Good communication and customer handling skills, candidates need to able to work with minimal supervision.
• Solid understanding of Microsoft Exchange 2007, 2010, 2013, 2016, O365.
• Solid understanding of ITIL/ITSM best practices.
• Excellent problem solving and decision-making skills.
• Experience with Veritas Enterprise Vault a plus.
• Ability to work independently and as part of a team.
• Certifications in this field are a plus.

Key responsibilities 

· To attend meetings with potential Clients to determine technical and business requirements 

and ensuring that all necessary information is collated prior to producing a solution 

· Provide technical solutions in a professional manner and to agreed timeframes 

· Ability to demonstrate product and technologies effectively to audiences of varied technical 

knowledge 

· Create and confidently deliver technical presentations internally and externally 

· Deliver training on solutions and provide product support to channel partners and internal 

stakeholders 

· Create internal design configuration documentation including network diagrams with 

technical explanations 

· Work with Product Management to feedback on issues with current products and provide 

input around new products 

· Builds productive relationships internally and externally, fostering teamwork by keeping 

colleagues updated on activities 

· Perform technical development for bespoke solutions as part of a design and development 

frame work 

· Able to understand business drivers and risks involved to the customer 

· Prepare comparison documents against competitors 

· Sell technical solutions to the customer with professionalism and enthusiasm 

· Provide accurate and timely management information, to include - activity reports, bid 

reviews, project forecasts, KPI’s 

· Adhere to the Company’s Quality and Business Processes 

· To structure and produce compelling sales proposals/commercial and technical 

documentation outlining the cost savings and business benefits to clients 

· To assume responsibility for running a bid team, where relevant 

· Interface with the implementation / project team, articulating customer requirement, to 

ensure smooth transition from Sale to Delivery 

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.