Mechanical Engineering in Production Engineering

Job Title: Tele Caller (Bengali Language)

Location: Thane

Openings: 2

Job Description:

We are hiring experienced Tele Callers with a strong sales background. The candidate will be responsible for making outbound calls, explaining products/services to customers, and closing sales. Maintaining proper follow-ups and achieving assigned targets will be part of the role.

Key Responsibilities:

Make outbound sales calls to customers

Explain products/services clearly and confidently

Handle customer queries and objections

Achieve daily and monthly sales targets

Maintain call records and follow-ups

Requirements:

Graduation is mandatory

Experience in sales/telecalling background required

Fluent in Bengali (mandatory)

Good communication and convincing skills

Salary:

₹35,000 to ₹40,000 take-home per month

Preferred Candidate:

Immediate joiner

Target-oriented and self-motivated

Job Description-

-Admission Counselling. 

-Lead Management. 

-Follow Ups.

-Daily MIS.

-Sales Coordinator/Counselling

Criteria & Other Info

- Salary up to 180000 LPA plus incentives

- Laptop Must.

- Minimum 0 to 1 Years of Sales Experience is Must.

- Weekly OFF Sunday.

- Fluency in English is a Must.

Relationship Manager – Insurance Sales.

Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained. 

Achieving Sales Target

Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills. 

Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities. 

Building and maintaining strong relationships with agents, providing support and addressing their needs. 

Tracking agent performance, identifying areas for improvement.

Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability. 

Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network. 

Required skills

• Proven working experience as an Insurance Agent or relevant experience from Insurance Broking Industry
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic computer knowledge and statistical analysis

Technical  Lead Recruitment Solutions

We are looking for a passionate Team Lead with 8+ years of experience to tackle some of the most meaningful problems in the recruitment space. You'll be at the forefront of building AI agents to transform recruitment workflows, designing next-generation candidate experiences, and revolutionizing how enterprises manage their hiring processes.

As Team Lead, you'll guide development efforts toward successful project delivery while providing technical coaching and mentorship to your team. Your leadership will be crucial in maintaining high standards of software quality and identifying areas for growth and improvement within your team.

Your code will have millions of eyeballs from 200 countries right from Azerbaijan to Australia and closer to home, you will help hire from Jhumritalaiya to Jammu.

Key Responsibilities

* Guide team development efforts towards successful project delivery

* Provide technical leadership to teammates through coaching and mentorship

* Maintain high standards of software quality within the team by establishing good practices and habits

* Identify and encourage areas for growth and improvement within the team

* Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain web and desktop-based business applications

* Assist in the collection and documentation of user requirements, development of user stories, estimates, and work plans

* Design and implement scalable architecture to support data-intensive applications

* Oversee the deployment of applications to cloud providers like AWS or GCP

Requirements

* 8+ years of experience developing software on a Java/J2EE and relational database stack

* Proven experience in leading technical teams and mentoring junior developers

* Strong expertise in designing scalable architecture to support data-intensive applications

* Mastery of technologies including Spring, Hibernate, SQL, and REST to design microservices-based architecture

* Experience in setting up and deploying applications to cloud providers like AWS or GCP

* Ability to harness AI as an engineering assistant to improve productivity and code quality

Good to have

* Experience with frontend development - JavaScript frameworks like Backbone/Angular

* Data science experience - fetching data from multiple sources, modeling, and extracting information with familiarity in tooling, processing, and deployment (MongoDB, Hadoop, Mahout, Neo4j, etc.)

* Information security experience - OWASP Security principles and implementation

Our Tech Stack

Java, Spring, Hibernate, MySQL - RDS, MongoDB, Apache Solr, Spring Cloud, S3 - Angular 2, Backbone JS, Azure OpenAI. Our applications are hosted on AWS and GCP.

What We Value

* Great attitude to ask questions, learn, and suggest process improvements

* Meticulous attention to detail and ability to identify edge cases

* Equal importance to planning, coding, code reviews, documentation, and testing

* High motivation with fresh ideas and perspectives to help us move toward our goals faster

* Strong team player who enjoys mentoring juniors and getting mentored by seniors

* Commitment to release cycles and deadlines

* Open-minded approach to considering AI as a helpful engineering assistant that can enhance team capabilities

Join us in building the future of recruitment technology! Apply today to make a significant impact in how companies worldwide hire talent.

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

• Test current products and identifying deficiencies
• Suggest solutions to identified product problems 
• Investigate product quality in order to make improvements to achieve better customer satisfaction
• Plan, create and manage the overall Quality Planning strategy
• Collaborate with the Product Development team to ensure consistent project execution
• Identify quality assurance process bottleneck and suggest actions for improvement 
• Oversee continuous improvement projects 
• Collect quality data 
• Identify key KPIs for product quality