Mechanical Engineering in Production Engineering

Visionyle is Hiring Servicenow Developer

Job Details

Job Title :Servicenow ITAM Developer

Job Location : Hybrid @ Hyderabad

Payroll firm : VisionyleSolutions ( www.visioyle.com)

Job Type : C2H

Job Description:

Key skills :

ITAM, CMDB , Integrations and Any specific to ITAM - SAM and HAM

Key Responsibilities

1) Design and develop ServiceNow solutions for Hardware Asset Management (HAM) and Software Asset Management (SAM) in alignment with enterprise processes and license compliance.

2) Enhance and maintain the Configuration Management Database (CMDB), ensuring accurate relationships, normalization, and reconciliation across CIs.

3) Build and scale SCCM, Intune, JAMF for real-time hardware and software inventory Implement discovery patterns, data imports, and CI class models aligned with CSDM and ITIL standards.

4) Develop and automate integrations between ServiceNow and systems such as SCCM,Intune, JAMF, Active Directory, Coupa, and SailPoint using IntegrationHub, REST/SOAP APIs, and MID Servers

.

5) Support CMDB and ITAM governance processes to maintain data quality, ownership, and lifecycle accuracy.

6) Create dashboards and reports for asset utilization, compliance, and lifecycle tracking.

7) Collaborate with ServiceNow Architect and Platform Owner to design solutions that scale with enterprise growth and align with platform roadmap

8) Participate in Agile ceremonies including sprint planning, design reviews, and retrospectives

9) Troubleshoot and resolve technical issues, integration errors, and data discrepancies.

10) Support upgrade planning and testing to ensure compatibility with new ServiceNow releases

11) Document design specifications, data models, and workflow logic for governance and audits.

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

We are looking for a candidate with good communication skills who is hard-working and eager to learn. The ideal candidate should be able to join the company as soon as possible and must be capable of working independently as well as being a strong team player. Knowledge of WordPress, Joomla, CakePHP, or any other open-source platform will be an added advantage. Key technical skills required for this role include Cake PHP, HTML, CSS, MySQL, JavaScript, jQuery, and AJAX.

Position: CakePHP Developer

Required Skills & Knowledge

• Strong understanding of OOP (Object-Oriented Programming) concepts
• Proficiency in PHP, MySQL, HTML, AJAX, JavaScript / jQuery
• Working knowledge of Magento or WordPress (any one)
• Familiarity with social media APIs (e.g., YouTube, Vimeo, Facebook, Twitter, Dailymotion) is preferred
• Ability to quickly learn and adapt to different development tools
• Experience with CakePHP (Framework / Open Source)
• 
  

Job Types: Full-time, Permanent, Internship



Benefits:

• Flexible schedule
• Leave encashment
• Provident Fund

Request for Proposal (RFP): AI Receptionist for Helvetica Incoming Broker Calls

Company Overview

Helvetica Group is a direct commercial real estate lender and investment bank, specializing in providing alternative financing solutions for complex real estate transactions. We focus on fast, innovative, and common-sense underwriting to serve brokers, investors, and borrowers nationwide.

Website: helveticagroup.com

Project Overview

We are seeking an experienced AI Engineer to design and implement an AI Receptionist using Retell AI and Make (formerly Integromat). This AI Receptionist will handle incoming broker calls, collect loan request details, integrate with Salesforce, and automate follow-up communications.

Scope of Work

The solution should:

1. Receive Incoming Calls

• Integrate with our phone system and Retell AI to answer broker calls professionally.
• Detect caller intent and initiate a structured loan intake conversation.

1. Prompt Loan Request Details

• Use natural language conversation to gather key loan scenario data:
• Borrower and broker information
• Property type, location, value
• Loan amount requested, purpose, and timeline
• Any special circumstances (e.g., foreclosure bailout, BK buyout, etc.)

1. Data Handling & Automation

• Send collected call details to Salesforce as a new Lead.
• Email a summary of the loan request to our broker group.
• Send an automated confirmation email to the caller.
• Send an SMS confirmation text to the caller with a thank-you and next steps.

1. Integration Requirements

• Use Retell AI for call handling and voice interactions.
• Use Make for workflow automation (Salesforce, email, SMS).
• Ensure all data flows securely and complies with applicable regulations.

Deliverables

• Fully functional AI Receptionist integrated with our systems
• Retell AI call flow design and scripts tailored to Helvetica's lending guidelines
• Make (Integromat) scenarios for:
• Salesforce lead creation
• Email notifications (internal and external)
• SMS confirmation to caller
• Documentation for setup, maintenance, and future scaling
• Optional: Dashboard for call analytics and performance monitoring

Skills Required

• Experience with Retell AI (or similar conversational AI voice platforms)
• Expertise in Make (Integromat) or similar workflow automation tools
• Strong knowledge of Salesforce API integrations
• Experience with Twilio or other SMS/email APIs is a plus
• Understanding of secure data handling and compliance (preferred)

Proposal Requirements

Please include in your proposal:

• Relevant experience with Retell AI, Make, and Salesforce integrations
• Portfolio of similar AI automation projects (voice + CRM)
• Estimated timeline for project completion
• Proposed budget and pricing structure
• Any additional recommendations to enhance this solution

Timeline

• Proposal Submission Deadline: [Insert Date]
• Project Kickoff: [Insert Date]
• Expected Completion: Within 4-6 weeks from kickoff

Budget

We are open to proposals with fixed price or hourly rates. Please provide a clear breakdown of your pricing.

How to Apply

Submit your proposal directly through Upwork, including all requested details.

Would you also like me to include:

• Sample call flow conversation script (to attract engineers who understand the flow)?
• Technical architecture diagram (for clarity on integrations)?
• I can draft both to include in your posting. Shall I proceed?

Role Description

We are looking for a Branding Designer / Graphic Designer to produce and oversee creative solutions to address our marketing needs. They should have in-depth knowledge of graphic design, styles and layout techniques.

You should also have experience executing marketing

projects from conception to production, including logos, theme decks, website implementation and marketing. Ultimately, they should be able to determine the requirements and delivering high-quality

pieces on tight deadlines.

Responsibilities & Personal Skills

Oversee all branding design projects, from conception to delivery

Understand the brief, participate in brainstorming and produce creative designs that result in an engaging consumer journey.

Generate ideas and design dynamic original pieces and themes for sales and events.

These should include illustrations, infographics, gifs, typography and layouts made using graphic design softwares

Collaborate with the marketing team and copywriters to understand the

exact requirements and expectations.

Translate creative thinking into imagery and copy that retains and clearly expresses the initial ideas.

Keep creative elements under control in order to deliver them on brief, on time and on budget, often to tight deadlines.

Maintain brand consistency throughout all our marketing projects.

Managing multiple design projects simultaneously while meeting deadlines

Well-versed with social media and marketing and online platform banners

Contributing to the brand strategies developed for projects including ideas that

demonstrate insight and innovation; solutions that engage audiences

Being capable of taking responsibility for owning, shaping, developing and delivering creative projects while working as part of a team and individually.

Stay up-to-date with design and fashion trends, industry developments and tools.

Qualifications & Experience

Minimum 4 6 years of experience in graphic design, branding, illustrations etc. for creative agencies, other web companies, e-commerce industry etc.

Proficient in graphic design software Adobe, Figma, etc

Good communication skills plus professional written and interpersonal skills. Ability to meet deadlines and collaborate with a team

Strong aesthetic and visual design skills with the ability to combine various colors, fonts and layouts in both static and basic motion graphics.

Attention to visual details

E-commerce background is a plus point.

Understanding the Fashion Space is a plus.

JOB TITLE: Customer Support/Virtual Assistant

EXPERIENCE:2 – 4 yrs

LOCATION: Coimbatore

SHIFT:Night Shift

JOB DESCRIPTION:

·        A Virtual Assistant is responsible for providing administrative support to clients remotely.

·        Duties typically include managing schedules, handling emails, data entry, and conducting research.

·        Strong communication, organizational, and multitasking skills are essential.

·        Proficiency in office software and the ability to work independently are also important.

·        Experience as a Virtual Assistant in financial services would be an added advantage.

SKILLS:

·        Interpersonal Skill

·        Strong English Communication

·        Willing to work in Night Shift (US Time Zone)

·        Proven Experience in Virtual Assistant in Financial Services

 COMPANY DESCRIPTION:

Vimishaitech, is a leading provider of IT solutions, software development, consulting services and Soft skills Training and Development. We have a proven track record of helping businesses find and hire the best talent to meet their specific needs. We understand the challenges businesses face when trying to recruit top talent in today's competitive market. That's why we offer comprehensive recruitment solutions designed to take the hassle out of the process and help you find the perfect employees for your company. Our service specializes in Soft skills training and development, equipping individuals with essential interpersonal skills like communication, teamwork, and leadership to enhance their professional success.

Regards,

HR Team

Required Experience

· 3+ years of relevant technical experience as a data analyst role

· Intermediate / expert skills with SQL and basic statistics

· Experience in Advance SQL

· Python programming- Added advantage

· Strong problem solving and structuring skills

· Automation in connecting various sources to the data and representing it through various dashboards

· Excellent with Numbers and communicate data points through various reports/templates

· Ability to communicate effectively internally and outside Data Analytics team

· Proactively take up work responsibilities and take adhocs as and when needed

· Ability and desire to take ownership of and initiative for analysis; from requirements clarification to deliverable

· Strong technical communication skills; both written and verbal

· Ability to understand and articulate the "big picture" and simplify complex ideas

· Ability to identify and learn applicable new techniques independently as needed

· Must have worked with various Databases (Relational and Non-Relational) and ETL processes

· Must have experience in handling large volume and data and adhere to optimization and performance standards

· Should have the ability to analyse and provide relationship views of the data from different angles

· Must have excellent Communication skills (written and oral).

· Knowing Data Science is an added advantage

Required Skills

MYSQL, Advanced Excel, Tableau, Reporting and dashboards, MS office, VBA, Analytical skills

Preferred Experience

· Strong understanding of relational database MY SQL etc.

· Prior experience working remotely full-time

· Prior Experience working in Advance SQL

· Experience with one or more BI tools, such as Superset, Tableau etc.

· High level of logical and mathematical ability in Problem Solving

• Partnering with leaders in resource planning, allocation and drafting the manpower plans for the company
• Collaborating with Hiring Managers to design and implement optimal sourcing strategies against the manpower plan requirements
• Direct sourcing covering all sourcing channels - internal mobility, referrals, advertised search, on-line job boards, networking, research, company website and search engines
• Identifying the sources for hiring that are cost efficient, highly effective with fast turnaround time
• Partnering with the business leaders on creating strong assessment mechanisms for recruitment
• Deploying assessment tools in the interviews to ensure that talent that is taken forward is as per org/ business requirements
• Handling all Recruitment operations (Sourcing, interview scheduling, coordination etc)
• Creating regular recruitment reports / trackers to gauge the health of manpower planning and recruitment related processes
• Creating Job Descriptions & specifications with respect to hiring
• Staying connected to consultants, vendors, industry peers & internally with business leaders at all points to ensure relevant and timely information flow
• Gathering real time market intelligence on people, compensation, related trends and movements
• Compensation benchmarking - internal and external
• Handling salary negotiations and ensuring the compensation offered takes into account the market trends and internal parity

Desired Candidate Profile

• Masters with specialization in HR
• Certification as Assessor
• Awareness of the placement process across Tech and Non-Tech Institutions
• Knowledge of recruitment and assessment tools
• Understanding of competency based assessments
• Exceptional excel skills
• Financial literacy of P&L and balance sheets
• Planning and organizing skills
• Strong process orientation
• An inclination for documentation & frameworks
• Strong communication Skills
• Strong Interpersonal Skills
• Ability to multitask