DevOps Engineering Manager

Designation: Java developer

Experience :5+yrs

Job location:Chennai/Bangalore (Hybrid)

Must have skills

 6 to 8 Years of Total experience as a Java Developer. Java and Raptor experience is mandatory,

Unit Testing and Functional testing are good

.Immediate Joiners are preferred

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiating employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Should have a fundamental understanding of how to craft content & email copies using ChatGPT

Requirements:

• Bachelor's Degree in Human Resources, Business Administration, or related field
• At least 2 years of recruiting experience preferred
• Ability to communicate effectively, both orally and in writing
• Demonstrated ability to establish effective and cooperative working relationships built on trust
• Excellent organizational and time management skills
• Comfortable making decisions independently
• Working knowledge of applicant tracking and HRIS systems
• Ability to manage a wide range of relationships with a variety of stakeholders
• Proficient in Microsoft Office
• Working knowledge of interview techniques and applicant screening methods
• Deep understanding of employment laws and regulations
• Familiar with a wide variety of sourcing avenues

Cloud Platform Core forms the foundation of SAP Cloud Platform, providing key capabilities and services around platform core components [like Cloud Foundry, Kubernetes], extension factory, commercial infrastructure services, platform services, data management services etc

As an integral member of the SAP Cloud Platform Core Unit in Bangalore, India, you will be contributing to development in one of the following areas:

1. Data Management Services for Cloud Foundry, Kubernetes Environments – Both SAP Managed and Cloud Provider based data management services
2. Kubernetes as a Service – Multi-Cloud Kubernetes Cluster as a Service
3. Kernel Services – Enable the development of SAP CP Kernel Services -   technical services used by all SAP cloud solutions to make the Intelligent Enterprise a reality for our customers

EXPECTATIONS AND TASKS

• Demonstrate excellent quality, design, development and delivery skills in scrum teams working in short development and release cycles.
• Use and extend Open Source frameworks heavily and contribute to them, as well.
• Work with geographically distributed teams seamlessly
• Building upon domain knowledge in the area of application and service development in cloud and also in the technical/proprietary skills to reach levels of expertise
• Having a logical approach to problem solving and have the ability to respond to detailed queries
• Working as a fully contributing team member with independent planning & execution responsibilities
• Site reliability engineering for the Service that your team is responsible for

SKILLS AND COMPETENCIES

• Excellent programming know-how in JAVA/JavaScript/C++/NodeJS/Ruby/GO or in any other languages especially framework development. Deep expertise in at least one programming language & tech stack to write maintainable, scalable, unit-tested code
• Passion towards adopting and contributing to open source
• Ability to work with the team in the design and development aspects for the product
• Good understanding of building scalable Web Applications/Cloud Services using cutting edge Web Technologies (JQuery, Server-Side JS, REST, OData)
• Sound knowledge in Object Oriented Programming Principles, Design Patterns, Software Architecture
• Excellent analytical and problem-solving skills
• Goal-oriented team worker with good communication skills. Fluent in English, both written and spoken.
• Ability to work independently, and eagerness to learn and explore new topics
• Prior experience in working with Agile software methodologies
• Strong analytical and problem-solving skills

TECHNOLOGY STACK

• Languages – Java, NodeJS, Golang
• Scripting Languages – Chef, Python, Shell Scripting
• UI – AngularJS, Object Oriented JavaScript, CSS, HTML, SAP UI5
• Storage & Databases – Swift, S3, PostgreSQL, MongoDB, Redis
• Messaging - RabbitMQ
• PaaS & Container Orchestration – Cloud Foundry, Kubernetes
• IaaS – AWS, Microsoft Azure, Google Cloud Platform, OpenStack

EDUCATION AND QUALIFICATIONS/WORK EXPERIENCE

• Masters or bachelor’s degree in Engineering or Technology, majoring in Computer Science, from a premiere institute, with excellent academic records.
• Sound understanding cloud native development and architecture
• 2-6 years of relevant experience in software development

Required PHP Developer

Experience -at least 6 Month to 2 years

Male/Female Both Can Apply

Work closely with the Project Manager throughout the project process

Required Experience and Qualifications

Experience with PHP MVC Frameworks (CodeIgniter)

Salary-As Per Industry Norms/Based on Last Drawn Salary

Salary-based on last drawn salary

• Ensure all operations are carried out in an appropriate, cost-effective way
• Improve operational management systems, processes, and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Manage budgets and forecasts

• Bachelor’s Degree (Business, Operations Management, or related field)
• Experienced in the US Residential Mortgage Industry (Processing, Underwriting, Closing)
• 3-5 years of underwriting or credit and risk analysis experience
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills

• Medical insurance
• Transportation provided for nightshift

We are building a global content marketplace that brings companies and content

creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.

Our Team

We are a 25+ member company and is scaling up rapidly in both team size and our ambition.

If we were to define the kind of people and the culture we have, it would be -

a) Individuals with an Extreme Sense of Passion About Work

b) Individuals with Strong Customer and Creator Obsession

c) Individuals with Extraordinary Hustle, Perseverance & Ambition

We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring

a company that can outlast its builders and create a massive impact on the lives of our

employees, creators, and customers alike.

Our Investors

We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.
Backed by Lightspeed Venture Partners

• Manage high-level architecture and design data flows in the Android and iOS app in (Dart, Flutter framework)
• Add new features and automate functionalities in backend hosted on Firebase (Typescript, ReactJS framework)
• Setup Marketing and Analytics tools in the app to get relevant daily usage insights and target users in different campaigns. (3rd party tools, Mixpanel)
• Experiment with the live data stream from wearable IoT devices to generate insights using ML models in production.
• Deploying ML models in production to be used inside the app community section.

• Experience: 2+ year of software development experience

• Tinkerer - We are a team of builders and love to get our hands dirty on new ideas and technologies. If you love to spend your time working on side-projects, you’ll fit right in.
• Problem Solver - Software development could involve a constant stream of challenges. Confidence and skill to navigate through them is an essential skill to possess.
• Team Player - At iMumz, we believe in building in a strong and small A-Team. A drive to work and contribute towards the team’s overall success and progress is desired.
• Proactive Learner - Technologies change. Frameworks get disrupted every day. Adaptability and desire to stretch to be a constant learner is highly appreciated.

• Be a part of India’s fastest-growing platform for maternal health and get hands-on experience in the growth journey of a digital product.
• Get hands-on experience of building a product for 100,000+ and growing community
• Work on building the core offerings directly with the founders.
• Freedom to work from anywhere till the work gets done.