Software Engineer

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Position Title: Sr. Manager/Manager Designs – Power Evacuation

Experience: 14 To 20 Years

Industry Type: Renewable Energy

Key Skills: AutoCAD, ETAP, Power World

Job Objectives:

• Lead the design of efficient power evacuation systems to integrate solar power plants with the national or regional grid.
• Design the layout of transmission lines, substations, step-up transformers, and switchgear for large-scale solar projects.
• Perform load flow studies, short circuit studies, and other electrical analyses to ensure the robustness of evacuation systems.
• Lead the planning, design, and implementation of power evacuation systems, ensuring they are aligned with project timelines, budgets, and specifications.
• Coordinate with external consultants, EPC contractors, and vendors to ensure seamless execution of the power evacuation systems.
• Ensure that all evacuation designs are compliant with local, national, and international standards (such as IEC, IEEE).
• Lead and mentor a team of engineers and technical specialists.
• Work closely with project managers, regulatory bodies, and other stakeholders to ensure project alignment and timely execution.

About the company :

Mitigata is a pioneer in Smart Cyber Insurance. At the nexus of innovation and security, we are steadfast in our commitment to safeguarding businesses from burgeoning cyber threats and aiding them in navigating the intricate landscape of cybersecurity. Our distinctive approach amalgamates cutting-edge Cyber Insurance solutions with an unmatched suite of security services, ensuring our clients can pivot their focus on propelling their core business endeavours forward, resting assured in their digital safety.

Job Description:

We are seeking a highly motivated and energetic individual to join our team as a Management Trainee. The ideal candidate will be a recent graduate with a strong academic background and a passion for learning and growth within the business sector. This position is designed to prepare individuals for a future managerial role within our company.

Key Responsibilities:

• Actively seeking new sales opportunities through networking, cold calling, and market research for sales prospecting.
• Identifying and cultivating potential clients to drive business growth in sales lead generation.
• Analyse business data, financial reports, and market trends to assist in decision-making processes.
• Efficiently managing insurance-related operations, ensuring compliance and optimising customer service in insurance ops.
• Assist in managing projects, overseeing operations, planning, and resource allocation.
• Develop problem-solving skills by addressing real-time business challenges and proposing effective solutions.
• Build and maintain professional relationships with colleagues, mentors, and clients.
• Participate in performance evaluations and receive constructive feedback for continuous improvement.
• Support senior management with special projects.
• Engage with customers or clients to understand their needs and enhance customer satisfaction.
• Stay abreast of industry trends and advancements.

Qualifications:

• Master’s degree in Business Administration, Management, Finance, Marketing, Sales or related field.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Strong analytical and problem-solving abilities.
• Eagerness to learn and adapt in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant software

Key Responsibilities:

1. Collaborate with business stakeholders and data analysts to understand reporting requirements and translate them into effective Power BI solutions.
2. Design and develop interactive and visually compelling dashboards, reports, and visualizations using Microsoft Power BI.
3. Ensure data accuracy and consistency in the reports by working closely with data engineers and data architects.
4. Optimize and streamline existing Power BI reports and dashboards for better performance and user experience.
5. Develop and maintain data models and data connections to various data sources, ensuring seamless data integration.
6. Implement security measures and data access controls to protect sensitive information in Power BI reports.
7. Troubleshoot and resolve issues related to Power BI reports, data refresh, and connectivity problems.
8. Stay updated with the latest Power BI features and capabilities, and evaluate their potential use in improving existing solutions.
9. Conduct training sessions and workshops for end-users to promote self-service BI capabilities and enable them to create their own reports.
10. Collaborate with the wider data and analytics team to identify opportunities for using Power BI to enhance business processes and decision-making.

Requirements:

1. Bachelor's degree in Computer Science, Information Systems, or a related field.
2. Proven experience as a Power BI Developer or similar role, with a strong portfolio showcasing previous Power BI projects.
3. Proficient in Microsoft Power BI, DAX (Data Analysis Expressions), and M (Power Query) to manipulate and analyze data effectively.
4. Solid understanding of data visualization best practices and design principles to create engaging and intuitive dashboards.
5. Strong SQL skills and experience with data modeling and database design concepts.
6. Knowledge of data warehousing concepts and ETL (Extract, Transform, Load) processes.
7. Ability to work with various data sources, including relational databases, APIs, and cloud-based platforms.
8. Excellent problem-solving skills and a proactive approach to identifying and addressing issues in Power BI reports.
9. Familiarity with data security and governance practices in the context of Power BI development.
10. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and business stakeholders.
11. Experience with other BI tools (e.g., Tableau, QlikView) is a plus.

The role of a Power BI Developer is critical in enabling data-driven decision-making and empowering business users to gain valuable insights from data. The successful candidate will have a passion for data visualization and analytics, along with the ability to adapt to new technologies and drive continuous improvement in BI solutions. If you are enthusiastic about leveraging the power of data through Power BI, we encourage you to apply and join our dynamic team.

• Design and develop high-quality web applications using the Django web framework
• Collaborate with other developers, product managers, and UX/UI designers to create innovative experiences
• Write reusable, testable, and efficient, clean, modular, and well-documented code
• Test and debug applications for optimal performance
• Monitor applications for performance and security issues
• Create and maintain the application's architecture
• Create and implement applications that are low-latency, high-availability, and performant
• Security and data protection implementation
• Data storage solution integration
• Develop user interfaces with React and Redux technologies
• Collaborate with other developers to ensure efficient delivery of features
• Troubleshoot, debug, and upgrade existing applications
• Monitor application performance and address any issues
• Research and suggest new technologies to improve existing applications
• Remain up-to-date with industry standards and best practices
• Managing and maintaining AWS
• Containerizing the solution with Docker
• Upgrade, update the existing solution
• Collaborate with the mobile app developer
• Stay up-to-date with the latest technologies and trends

• Proven work experience as a Django developer
• Strong knowledge of Python, HTML, CSS, and JavaScript
• Experience with relational databases such as MySQL or PostgreSQL
• Familiarity with developing RESTful APIs
• Strong knowledge of Django, Docker, AWS, React.js
• Able to use and understand different browser developer tools.
• Strong knowledge of GIT
• Able to use Postman, JIRA or similar tools
• Familiar with JSON
• Working knowledge of Django-compatible libraries like GeoDjango

• Bachelor’s/Master in computer science
• 5-7 years of work experience
• Excellent problem-solving skills
• Able to work in a fast, unstructured environment
• Excellent communication and collaboration skills
  Must have access to FTTH internet connection

What you need to have:

• Bachelors/ Masters degree in computer science, Engineering or a related subject
• Minimum of 5 years of work experience in mobile application development
• Proficiency in Problem Solving, Data Structures, and Algorithms
• Strong knowledge of design concepts and constraints on mobile platforms
• Proficiency in Java/ Android/ Excellent in Kotlin & Flutter language
• Demonstrable experience building excellent mobile apps that are currently in Google PlayStore
• MVP/ MVVM architecture
• Firebase services
• Local databases (SQLite, firebase DB)/ORM (Green DAO, Room)
• Experience with a scalable architecture, while maintaining a hands-on role with code development
• Excellent teamwork skills, flexibility, and ability to handle multiple tasks
• Excellent analytical, problem-solving skills and Setting & following targets and timelines
• High proficiency in Android frameworks and core components
• Bug fixing

Responsibilities:

• You'll be expected to work closely with other team members and mentor junior developers.
• You must take pride in your work and have keen attention to detail.
• Should have hands-on experience with C# programming including. NET Framework, ASP. NET and. NET Core.
• Analyze requirements and provide estimates.
• Ensure adherence to delivery schedules & quality processes and establish solutions for the client.
• Ensure development projects are delivered properly to meet the requirements of the client.
• Ensure that software enhancements and system fixes meet intended business needs according to defined requirements.
• Prepare technical specifications from which application programs will be developed and execute QA routines to ensure quality of software.
• Assist in the planning and deployment of software releases.

Requirements:

• Design and/or development experience with. NET, C#, ASP. NET, . Net Core, MVC, MVVM, WPF, Micro Services, React, AngularJS, jQuery, JavaScript, C3 D3 CSS, Azure Services in an n-tier architecture.
• Database design and development (Oracle or Microsoft SQL Server or MySQL or MongoDB).
• React Native experience is highly desirable.
• Experience with Web Services and Service Oriented Architecture.
• Experience with concurrent development source control (Git) and continuous integration (Pipeline or Jenkins or Bamboo).
• Timely creation of appropriate documents e. g. Application Architecture, Database Schema, Sequence diagrams, Class diagrams, etc.
• Interpersonal communication and organisational skills required to operate as a contributing member of virtual teams that deliver quality services.