Engineering Manager at Customer support and ticket management software.(HF1) · Remote only · 7 - 17 years · ₹40L - ₹50L / yr · Remote only · Posted 20 Jan 2022
Engineering Manager
at Customer support and ticket management software.(HF1)
NodeJS (Node.js)We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.
Responsibilities:
- Lead agile development and project planning
- Lead technical architecture discussion and quality code delivery
- Work with the engineering team, QA and Product teams to effectively run the product road map
- Keep everyone in the company informed on your team’s progress
- Work with the Support team to keep track of and triage technical issues and track it through to resolution
- Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
- Help implement effective engineering processes and policies
- Improve release process and managing bug/feature backlog
Requirements:
- 2+ years of engineering team management experience
- 5+ years of professional software development experience
- Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
- Excellent knowledge of best-practices and coding patterns
- You are proficient at reading and writing code and have built, shipped and maintained software
- You have experience in managing, coaching software developers to help them level up
- You have exceptional written and verbal communication skills and can communicate within your team and across teams
- You have good project management skills and can lead, keep track of and prioritize between multiple projects
- You are detail oriented and care about the quality of work that gets shipped
- You have been actively learning and keeping up with the industry both in terms of software development and product
- You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
- Engineering degree is must (B.E. CS preferred)
Shubham Vishwakarma
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You’ll lead engineers while staying close to the technical core—owning architecture, modeling decisions, and execution quality in a domain where correctness matters as much as velocity.
Technical & Product Ownership
- Build and evolve core platform features
- Design and ship APIs, services, and integrations that power billing automation, usage metering, invoicing, revenue recognition, and financial reporting.
- Model complex financial workflows
- Work deeply on pricing logic, proration, true-ups, multi-currency handling, approval workflows, and event-driven billing pipelines—where small decisions have long-term consequences.
- Make architectural trade-offs
- Balance “ship it now” against “live with it forever” while scaling systems that process high-volume usage data and real-time financial calculations.
- Stay technically fluent
- You won’t write code every day, but you’ll review PRs, catch subtle bugs, and guide design discussions with confidence.
Team Leadership & Management
- Lead and grow the engineering team
- Mentor and manage engineers across experience levels, setting clear expectations and raising the bar on ownership, execution, and quality.
- Create high-output systems
- Establish clear problem definitions, focused execution cycles, code reviews that actually catch issues, and enough slack for engineers to think—not just ship.
- Debug team dynamics like software
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- Design interviews that surface real problem-solving ability, not just pattern matching. At this stage, every hire shifts the average.
Cross-Functional Collaboration
- Work closely with Product, Finance, and Customer Success to translate real-world contract terms into correct, scalable systems
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- Ensure systems remain accurate, auditable, and compliant as the product scales
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon