Engineering Manager
at Customer support and ticket management software.(HF1)
We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.
Responsibilities:
- Lead agile development and project planning
- Lead technical architecture discussion and quality code delivery
- Work with the engineering team, QA and Product teams to effectively run the product road map
- Keep everyone in the company informed on your team’s progress
- Work with the Support team to keep track of and triage technical issues and track it through to resolution
- Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
- Help implement effective engineering processes and policies
- Improve release process and managing bug/feature backlog
Requirements:
- 2+ years of engineering team management experience
- 5+ years of professional software development experience
- Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
- Excellent knowledge of best-practices and coding patterns
- You are proficient at reading and writing code and have built, shipped and maintained software
- You have experience in managing, coaching software developers to help them level up
- You have exceptional written and verbal communication skills and can communicate within your team and across teams
- You have good project management skills and can lead, keep track of and prioritize between multiple projects
- You are detail oriented and care about the quality of work that gets shipped
- You have been actively learning and keeping up with the industry both in terms of software development and product
- You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
- Engineering degree is must (B.E. CS preferred)
Similar jobs
Our client is a Global D2C Consumer Fashion brand from India founded by alumni of IIT & IIM. The founding team has 15 years of experience across startups and large companies. Our client has over 60,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory.
About role
As a Brand Manager, you will help in promoting the brand. You will be responsible for driving brand equity on various social media channels.
Job Description:
● Plan, create, and execute marketing campaigns on various social media platforms
● Define and manage brand communication strategy across platforms
● Responsible for building consumer insights for the brand
● Provide insights and analytical reports to monitor overall efforts
● Build strategies, prepare budgets and execute campaigns in a timely manner
● Work with various agencies to promote influencer marketing, celeb partnerships, and brand collaborations
Requirements:
● 2-5 years of relevant experience in brand management
● Have worked with influencers, brands, and celebrities for enhancing brand equity
● Should have an analytical bent of mind
● Any prior experience with a D2C brand is an added plus. Similarly, any experience with a fashion and/or lifestyle brand is a plus.
Roles and responsibilities:
- Should be the single point of contact for all project related queries and concerns.
- Should ensure project delivery and quality at desired level.
- Adherence to the Process.
- Oversee daily activities of the team and provide direction and guidance as needed.
- Manage resources as per workload.
- Address delivery issues in a timely fashion.
- Ensure operational excellence by making team technically competent enough.
- Evaluate the performance of team members and determine training needs.
Desired candidate profile:
- Overall experience of 15 Yrs. to 20 Yrs.
- 5+ yrs. of experience on project management and project delivery.
- Should have proven experience on coding and managing teams using Java, J2ee, iOS, Android, AWS, Node JS, and Python.
- Adoption to the new technologies is desired.
- Understanding of firmware and protocols related to IOT, Bluetooth will be added advantage
- Required to be technical and hands on coding if needed.
- Candidates should be Process oriented and execute projects in Scrum/Agile methodologies.
We are looking for "Sr. Executive Accounts/Finance" for Reputed Client @ Chennai Permanent Role.
Experience: 6-8 Yrs
Technical Expertise Must Have Skills
• Financial planning, Costing and budgeting, Audit, MIS, Risk management, Taxation -
• Direct & Indirect
• Invoicing/Vendor Bills /GL Entry /Accounting [US & India-Journals & Adj Entry]
• Contracts(SOW,PO's ) & B2B contracts
• Project Maintenance
• Time Sheet Overseas & India
• Forex Entry & Regularization
• Statutory Follow up & Reports
• ROC/MCA Related Follow up and Documentation
• Asset Register
• STPI and Bank Regularization
Good to Have Skills: Tally Knowledge and Quick Books.
Key Responsibilities
• Responsible for Accounting, Financial planning, Audit(Statutory, Internal, Tax), MIS, strategy partner to top management, Risk management, Taxation -Direct & Indirect
• Forecast monthly, quarterly and annual results, alignment to planning
• Conduct risk management
• Allocate resources and manage cash flows
• Conduct profit and cost analyses, monthly, quarterly, yearly financial closings
• Develop secure procedures to maintain confidential information
• Ensure all accounting activities and internal audits comply with financial regulations
• Recommend cost-reducing solutions
• Professional Attributes:
• Strong Leadership Skills, Negotiation and Influencing Skills, Drive Change, Eye to Detail,
• Self-motivator, urge to build and grow the Organization
Educational Qualification: CA / ICWA] Inter
We are looking for a collections manager to monitor staff and oversee the procedures to reduce the
amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with
clients or write-off debt to minimize the company’s potential loss of income.
To be a successful collections manager, you should be analytical and have great report-writing skills.
Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and
continuously find ways to improve the company’s debt recovery.
Collections Manager Responsibilities:
Overseeing staff members and ensuring the accurate and timely invoicing of customers.
Setting payment collection goals and targets for the department.
Creating and implementing a strategy to improve the collection of outstanding credit.
Implementing collection policies and procedures to avoid excessive outstanding credit.
Ensuring that the company policy on recoveries is followed and that it is in line with state and federal
regulations.
Implementing deadlines for invoicing and payment collection.
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on payment collections.
Remaining informed of any legislative procedural training regarding debt collection.
Training and mentoring of staff members in the collections department.
Collections Manager Requirements:
Bachelor’s degree in finance, accounting, or a related field.
We are looking for a Manager who has worked for a first bucket loan collections process
(including payday loans and installment loans).
The applicant should have international collections experience
3-5 years experience as a collections manager.
Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge
of MS Excel.
The ability to work accurately and independently.
Good verbal and written communication skills.
Excellent analytical skills and an eye for detail.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.
Ready to work at US Shift
Job Responsibilities:
The role is responsible for designing, coding, and modifying web apps, from layout to function and according to the specifications. Integrating data from various back-end services and databases.
Job Duties
• Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions, and standards.
• The position requires constant communication with colleagues.
• Experience in working with distributed environments
• Deep expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery, and API.
Skills:
Proven working experience (2 years) in:
• Node.js
• Angular
• React
Employment Type
Full-time
Location: Bangalore, Delhi, Gurgaon
Function: Software Engineering → Frontend Development
Requirements:
- 2-5 years of experience in building large complex and performant web applications using JavaScript, HTML, and CSS across multiple browsers.
- Strong Object Oriented JavaScript fundamentals.
- Experience in java script frameworks such as React and a good understanding of the basics of these frameworks and their life cycles.
- Deep understanding of various deployment strategies and their pros and cons.
- Understanding of Docker.
- SSR experience is a must.
- You should have enough understanding of SEO principles.
- Experience of working with React Hooks desirable.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript (ES6 ES7).
- Experience with server-side rendering using nextjs, express, hapi etc.
- Hands-on experience with any unit testing framework (mocha/chai, jest etc).
- Deeper understanding of Chrome Dev Tools.
- Should understand nuances of the timeline for perf monitoring.
- Deeper knowledge of UI optimizations and performance.
- Deeper understanding of network layer, HTTP, HTTPS, cookies, local storage.
- Understanding of JavaScript Design patterns and ability to use them in applicable scenarios.
- Good understanding of data structures and algorithms and their space and time complexities.
- Strong in open source technologies, agile development.
- Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
- Familiarity with code versioning tools such as Git, SVN, and Mercurial.
Web Development Interview:
- Technical Round 1 JS + Web fundamentals + React (Based on Experience)
- Technical Round 2 React JS - Problem solving (Machine coding round)
- Technical Round 3 Technical evaluation/Team fitment
- HR Round
https://www.getzuma.com/">https://www.getzuma.com/
Location – Bengaluru
GETZUMA
Senior Backend Engineer
Zuma makes an automated sales agent that converses with 100% of inbound leads, ultimately improving the way consumers interact with businesses and organizations. We’ve built this from the ground up using AI, ML, and human support which helps increase sales conversion and support capacity for businesses of all kinds. Zuma is one of the fastest-growing startups in San Francisco, and is well-funded and backed by world-class investors such as Y-Combinator, Joe Montana’s fund (Liquid 2 Ventures), Day One Ventures, Soma Capital, and other notable angel investors including Austen Allred (from Lambda School), YC’s ex-COO Qasar Younis, among others.
Headquartered in San Francisco, USA, we operate nationally and have plans to grow rapidly over the next few years. To do that, we need great people committed to our vision in a big way. We're looking to build a team of rockstars that are equally excited about the opportunity to leverage technology to improve the way customers interact with businesses!
We're looking for a senior backend engineer with experience building highly scalable systems to join our growing engineering team at Zuma. In this role, you will work closely with members of the engineering and product teams to deliver against our ambitious product roadmap as well as have a direct impact on the products and features you'll be building. We're a small but nimble team and are looking for candidates who thrive in an autonomous environment, with experience shipping products quickly and iteratively.
Job Description
Skills
- o 5+ years of professional software development experience
- o 4+ years working with Node.js ecosystem
- o 4+ years experience building with AWS tech stack (RDS, EC2, Lambda)
- o Experience in developing complex web applications
- o Proficient in Javascript ES6 and above
- o Should be hands-on knowledge in working on VCS like Git
- o Should have sound knowledge in algorithms and problem-solving techniques
- o Should have knowledge about web application development and related technologies
Role and responsibility
- o Organize full lifecycle software development
- o Lead the backend engineering team and make critical platform architecture decisions
- o Write well designed, testable, efficient code
- o Work alongside and effectively coordinate with other engineers on the team
- o Come up with procedures and frameworks to avoid technical debt
- o Create efficient architectural and database design
- o Evaluate and deploy software tools, processes and metrics
- o Help other engineers excel in their job and in their careers
- o Create amazing products that scale
Good to Have
- o Experience utilizing telecommunication services such as Twilio
- o Experience working with Keras/Tensorflow
Description
We are a dynamic UK-based technology company that is fundamentally changing the way international logistics operates. We’re searching for a full-stack developer who is excited by the prospect of working at the bleeding edge of high tech in a rapidly growing scale-up. As we establish a global presence, we're expanding our team in India at a pace and looking for fantastic engineers to join us. We've recently raised our Series A round from leading US investor https://bvp.com/" target="_blank">Bessemer Venture Partners (LinkedIn, Twilio, Shopify) alongside https://episode1.com/" target="_blank">Episode 1 (Zoopla, Betfair, Shazam) and supply chain-focused fund https://www.dynamo.vc/" target="_blank">Dynamo Ventures (Sennder, Stord).
You will build and maintain our public-facing application. The role will mainly involve developing real-time frontend and backend services, while frequently interacting with a multi-cloud environment. You will build a customer-facing product deeply connected to the ML components of the system, solving new problems regarding how users interact with the results and how they re-train the models through their input.
Specifically, we want someone who can:
- Solve problems from understanding the available data to providing the functional UI requirements
- Architect solid frontend components, including snapshot testing and integration testing
- Develop and maintain APIs and data structures for ML-powered features
- Use cloud-native libraries, in a multi-cloud system
- Work with the DevOps to build CI/CD pipelines and help manage the infrastructure
Requirements
- Ability to develop user interfaces following HTML usability best practices
- Extensive knowledge of modern front-end development, using React with Hooks and CSS-in-JS
- Capable to build scalable APIs using the most recent Python features
- Extensive experience with SQL and NoSQL databases
- Have worked commercially with containerized tools like Docker, Docker compose, Kubernetes, etc.
- Experience that would be good to have:
- 2 - 3 years of commercial experience
- Ability to sensibly design features from a UI and UX perspective
- Experience with real-time interfaces and backends
If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.