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Customer support and ticket management software.(HF1) logo
Engineering Manager
Customer support and ticket management software.(HF1)
Engineering Manager
Customer support and ticket management software.(HF1)'s logo

Engineering Manager

at Customer support and ticket management software.(HF1)

Agency job
7 - 17 yrs
₹40L - ₹50L / yr
Remote only
Skills
skill iconNodeJS (Node.js)

We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.

 

Responsibilities:

 

  • Lead agile development and project planning
  • Lead technical architecture discussion and quality code delivery
  • Work with the engineering team, QA and Product teams to effectively run the product road map
  • Keep everyone in the company informed on your team’s progress
  • Work with the Support team to keep track of and triage technical issues and track it through to resolution
  • Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
  • Help implement effective engineering processes and policies
  • Improve release process and managing bug/feature backlog



Requirements:

 

  • 2+ years of engineering team management experience
  • 5+ years of professional software development experience
  • Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
  • Excellent knowledge of best-practices and coding patterns
  • You are proficient at reading and writing code and have built, shipped and maintained software
  • You have experience in managing, coaching software developers to help them level up
  • You have exceptional written and verbal communication skills and can communicate within your team and across teams
  • You have good project management skills and can lead, keep track of and prioritize between multiple projects
  • You are detail oriented and care about the quality of work that gets shipped
  • You have been actively learning and keeping up with the industry both in terms of software development and product
  • You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
  • Engineering degree is must (B.E. CS preferred)

 

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

 

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As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

 

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

 

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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