
Engineering Manager
at Customer support and ticket management software.(HF1)
We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.
Responsibilities:
- Lead agile development and project planning
- Lead technical architecture discussion and quality code delivery
- Work with the engineering team, QA and Product teams to effectively run the product road map
- Keep everyone in the company informed on your team’s progress
- Work with the Support team to keep track of and triage technical issues and track it through to resolution
- Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
- Help implement effective engineering processes and policies
- Improve release process and managing bug/feature backlog
Requirements:
- 2+ years of engineering team management experience
- 5+ years of professional software development experience
- Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
- Excellent knowledge of best-practices and coding patterns
- You are proficient at reading and writing code and have built, shipped and maintained software
- You have experience in managing, coaching software developers to help them level up
- You have exceptional written and verbal communication skills and can communicate within your team and across teams
- You have good project management skills and can lead, keep track of and prioritize between multiple projects
- You are detail oriented and care about the quality of work that gets shipped
- You have been actively learning and keeping up with the industry both in terms of software development and product
- You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
- Engineering degree is must (B.E. CS preferred)

Similar jobs
Relevant Experience: 3-7 Years
Location: Bangalore
Client: IBM
Exposure to Connect Direct on multiple operating systems
Job Scheduler
Analysis, Build and troubleshooting skills
Nice to have skill:
Github (any source control)
CodeFresh (any devops tool).Exposure to Cloud
Job Types: Full-time, Permanent
Location: 861/1127 White Rose L/O WFD, Bangalore, Karnataka - 560066.
Company Website: https://lnkd.in/gr2TMAYt
Google Location: https://lnkd.in/gKpgkpCE
Responsibilities:
Work on Eastern Daylight Saving Time: Time zone (GMT-4)
Have good Communication skills.
Manage the entire life cycle of the recruitment process for clients in the US.
Work closely with the Recruiting leads and hiring managers.
Work on strategic global hiring programs.
Develop an action plan for recruiting the best fit for the organization.
Procure people for different IT Requirements.
Use niche platforms related to IT, to source potential candidates.
Personally conduct interviews, document the same, and report as the need arises.
In addition to executing individual responsibility should be able to work in unison with the other departments with the Company’s growth perspective in mind.
Keeping abreast of the industry trends.
Regards,
manoj,
What you do as a Digital Marketing Manager ?
You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and budget.
Responsibilities
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Design, build, and maintain our social media presence
- Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize the user experience
- Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
- Instrument conversion points and optimize user funnels
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements and skills
- BS/MS degree in marketing or a related field
- Proven working experience in digital marketing
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
- Experience in optimizing landing pages and user funnels
- Experience with A/B and multivariate experiments
- Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
- Working knowledge of ad serving tools (e.g., DART, Atlas)
- Experience in setting up and optimizing Google Adwords campaigns
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Strong analytical skills and data-driven thinking
- Up-to-date with the latest trends and best practices in online marketing and measurement

in Microsoft .NET technologies in financial services domain.
Lead the development of web-based applications using the skillsets
mentioned below
Lead team of Developer and/or Trainee Developer to deliver as per internal
customer commitments
Responsible for ensuring compliance with the SDLC processes and tools
Implement continuous improvement measures for information security and high availability
Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.
Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Additional notes:
5.5 days a week.
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
- Communicating actively with dealers & customers to help foster a team environment
- Building strong relationship with dealers & customers
- Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
- Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
- Developing and implementing sales & marketing plans to drive sales and profit
- Meeting and exceeding sales targets for assigned territories
- Monitoring achievement of collection targets to reduce exposure to outstanding receivables
- Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
- Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
- Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
- Ensuring timely payment and debt free transactions along with reconciliation of accounts
Desired Candidate Profile
- A Master's degree in business administration (MBA), Marketing
- Minimum 5-6 yrs of Sales experience with understanding of paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for
working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19.
- upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
- We were also covered by the Financial Times along with other disruptors in Ed-Tech.
- upGrad is the official education partner for Government of India - Startup India program.
- Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.
About the Role
A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions.
Role and Responsibilities
- Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
- Understand the product requirements, ask questions, and gather information and feedback to design and deliver scalable and flexible systems.
- Deliver end to end applications from front end web development, back end development, middleware integration and persisting data in no SQL or RDBMS databases.
- Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
- Build a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
- Build a culture of agile development, continuous improvement, and a strong sense of product ownership.
- Drive a culture of high quality at all stages by leveraging CI/CD and automation.
- Identify architectural issues and plans to resolve them.
- Proactively identify risks and define mitigations plans.
- Prioritize to manage ad-hoc requests in parallel with ongoing projects.
- Hands on with programming with 25%+ of bandwidth going into coding activities owned.
Skills/Experience
- A highly talented developer with 8+ years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks.
- Demonstrated experience managing teams of 5-10 or more engineers in product or online teams.
- Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo. Willing to learn new technologies (Golang).
- Experience working with Cassandra, Spring Boot, Kafka, RabbitMQ is highly desirable.
- Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
- Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
- Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
- Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
- Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
- Strong experience in Microservices (SRP) paradigm.
Qualification
B.Tech/M.Tech/MCA(IT/Computer Science)

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead a software development project and manage software development from inception to delivery.
- Be both a highly technical hands-on coder and effective at mentorship.
- Coach and mentor team members for skill development and experience.
- Establish goals and objectives for the team that aligns with the overall roadmap and delivery schedules.
- Works to increase team efficiency and effectiveness in order to achieve long term goals.
- Participates in hiring of new team members.
- Performs any HR related tasks.
- Analyze performance and develop improvements to performance of web application.
- Perform upgrades to 3rd party libraries and tools used by the web application.
- Implement new web application software features and products following best practices such as authoring of unit tests, writing maintainable code, applying established patterns and algorithms.
- Specialize in client or server-side web application development as a member of a project team. Preference for familiarity with the full technical stack.
- Develop software to support internal initiatives, tools, update framework and application functionality.
- Work as part of an Agile SCRUM team in the planning, scoping, estimation and execution of technical solutions.
- Work within a wide range of new and legacy code and technologies in a mature codebase • Other duties as assigned.
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
- 7+ years for experience in developing highly scalable, reliable, secure web applications.
- Experience with Javascript (preferably TypeScript), Node.js and React.js.
- Experience or willingness with developing serverless architecture.
- Experience designing data persistence and caching concepts using both SQL and NoSQL DBMS (MySQL, DynamoDB, Redis, etc.)
- Experience testing software in alignment with the Test Pyramid.
- Strong CS fundamentals including familiarity with data structures and especially the asynchronous challenges that face JavaScript developers today.
- Experience owning the responsibility for delivering frontend and backend work as well as coordinating with QA, Design, and PM.
- Willingness to accept responsibility not only for your own work but the work of the team as a whole.
- Excellent communication skills, both verbal and written.
- Enjoy being part of a highly collaborative, remote-friendly environment.
- One year of experience using AWS services, such as Lambda, SES, SQS, EC2, RDS, ELB’s and have knowledge of VPC’s (AWS and/or RightScale knowledge a plus.
- 1years of experience in product or SaaS development.
- Experience with modern front-end frameworks.
Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
You will also be responsible for integrating the front-end elements built by your co-workers into the application.
Therefore, a basic understanding of front-end technologies is necessary as well.
This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.
The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.
Reporting to: PMO Lead
Job Location: Delhi NCR / Jaipur / Chennai
Experience Required: 10+ years
What You’ll Do
- Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close
- Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
- Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
- Strong experience on documentation – Confluence or similar tools.
- Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and associated communication documents
- Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
- Estimate the resources and participants needed to achieve project goals
- Draft and submit budget proposals, and recommend subsequent budget changes where necessary
- Addressing issues, flag risks and jointly determine mitigation approaches.
- Experience in implementing complex applications with multiple work-streams across geographically distributed teams (Onshore/Offshore model).
- Set and continually manage project expectations with team members and other stakeholders.
- Identify and manage project dependencies and critical path
- Plan and schedule project timelines and milestones using appropriate tools
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Analyze, plan and develop requirements and standards in reference to scheduled projects
What You’ll Need
- Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Good listening skills.
- Self-motivated, decisive, with the ability to adapt to change and competing demands
- Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
- Demonstrated understanding of Project Management processes, strategies and methods
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
Good to have:
- PMP Certification / CSM Certification
- A background in hands-on software development
- A startup experience

