Engineering Manager at Customer support and ticket management software.(HF1) · Remote only · 7 - 17 years · ₹40L - ₹50L / yr · Remote only · Posted 20 Jan 2022

Engineering Manager
at Customer support and ticket management software.(HF1)
We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.
Responsibilities:
- Lead agile development and project planning
- Lead technical architecture discussion and quality code delivery
- Work with the engineering team, QA and Product teams to effectively run the product road map
- Keep everyone in the company informed on your team’s progress
- Work with the Support team to keep track of and triage technical issues and track it through to resolution
- Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
- Help implement effective engineering processes and policies
- Improve release process and managing bug/feature backlog
Requirements:
- 2+ years of engineering team management experience
- 5+ years of professional software development experience
- Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
- Excellent knowledge of best-practices and coding patterns
- You are proficient at reading and writing code and have built, shipped and maintained software
- You have experience in managing, coaching software developers to help them level up
- You have exceptional written and verbal communication skills and can communicate within your team and across teams
- You have good project management skills and can lead, keep track of and prioritize between multiple projects
- You are detail oriented and care about the quality of work that gets shipped
- You have been actively learning and keeping up with the industry both in terms of software development and product
- You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
- Engineering degree is must (B.E. CS preferred)

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Job Title: Engineering Manager
Location- Delhi
Job type: Full time, On site
About Us: TIMBLE is leading Authentication Company, delivering cutting edge technology and alternate data analysis for Identity management, Onboarding & Verification and Business Intelligence. We provide solutions across three verticals
1. BFSI Solutions
2. KYC and background check Solutions
3.AI Solutions
Role Overview
As an Engineering Manager at Timble AI, you will manage, mentor, and scale our core engineering teams (including Backend, Frontend, and AI/ML divisions). You will remain highly technical, contributing to architecture decisions and system design, while taking full ownership of project delivery timelines, agile sprints, and team performance metrics.
Key Responsibilities
- People Leadership & Mentorship: Manage and grow a cross-functional team of software engineers (SDE-1 to SDE-3). Conduct regular 1-on-1s, drive career growth paths, and foster an innovative, high-ownership engineering culture.
- Delivery & Agile Project Management: Own the engineering sprint cycles. Work closely with Product Managers to break down roadmaps into execution goals, manage dependencies, and ensure high-velocity, predictable delivery.
- System Design & Architecture: Provide technical governance and direction. Collaborate on core system architecture, design reviews, and ensure codebases remain clean, scalable, and modular.
- Engineering Excellence: Define and monitor key performance indicators (KPIs) for the engineering team, including code quality, test coverage, uptime, and system performance.
- Hiring & Scaling: Actively partner with the talent acquisition team to identify, interview, and onboard top-tier engineering talent to help build our core verticals.
Required Skills & Qualifications
- Experience: 5+ years of core software engineering experience, with at least 1–2 years of experience in an engineering management, tech lead, or team leadership role.
- Technical Roots: Strong foundational background in backend systems, distributed architectures, or AI integration. Prior hands-on experience with Python/Django ecosystems, microservices, cloud infra (AWS/GCP), or heavy automation systems is highly valued.
- Agile Mastery: Deep familiarity with Agile/Scrum development methodologies, sprint planning tools, and CI/CD pipelines.
- Communication: Exceptional interpersonal and cross-functional communication skills, with a track record of translating complex technical visions into clear execution steps.
- Education: B.Tech / M.Tech in Computer Science, Information Technology, or a related technical discipline from a reputed institute.
Learn more about us at: https://timbleglance.com
Key Responsibilities
- Lead and manage the software development function, including developers, technical leads, architects, and QA engineers.
- Define and execute the software development roadmap in alignment with the company's business strategy and growth objectives.
- Oversee the design, development, testing, deployment, and maintenance of scalable, secure, and high-performance software applications.
- Lead the development and enhancement of fintech platforms, financial applications, payment solutions, and digital financial products, as applicable.
- Drive API development, third-party integrations, banking integrations, payment gateway integrations, and other financial technology integrations.
- Establish software architecture standards, coding practices, development methodologies, and engineering best practices.
- Ensure application security, data protection, system reliability, scalability, and performance across software platforms.
- Drive the adoption of modern technologies, cloud-based solutions, DevOps practices, automation, and CI/CD pipelines.
- Oversee software development life cycles, sprint planning, release management, quality assurance, and production support.
- Establish engineering KPIs, monitor team performance, and ensure timely delivery of high-quality software solutions.
- Collaborate with Product, Business, Compliance, Information Security, and Operations teams to translate business requirements into effective technology solutions.
- Ensure software development processes adhere to applicable regulatory requirements, security standards, internal policies, and IT governance practices.
- Manage technology budgets, external development partners, software vendors, and resource allocation.
- Mentor and develop engineering leaders, build a high-performing technology team, and foster a culture of innovation, accountability, and continuous improvement.
- Identify opportunities for process optimization, technical debt reduction, and improvement in software delivery efficiency.
Required Qualifications & Experience
- Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- 15–20+ years of experience in software development, engineering, and technology delivery, with approximately 20 years preferred.
- Significant experience in leading software development teams and managing large-scale application development initiatives.
- Strong expertise in software architecture, system design, API development, databases, microservices, and distributed systems.
- Experience with modern programming languages, frameworks, cloud platforms, DevOps, CI/CD, and software engineering tools.
- Proven experience in developing scalable, secure, and high-availability applications.
- Experience in fintech, banking, payments, digital lending, financial services, or related technology domains is preferred.
- Understanding of financial data security, application security, regulatory compliance, and secure software development practices.
- Demonstrated ability to manage multiple projects, engineering teams, delivery timelines, and technology priorities.
- Excellent leadership, strategic planning, analytical, stakeholder management, and communication skills.
Work Location: In person








