Engineering Manager

Customer support and ticket management software.(HF1)

Engineering Manager

Engineering Manager at Customer support and ticket management software.(HF1) · Remote only · 7 - 17 years · ₹40L - ₹50L / yr · Remote only · Posted 20 Jan 2022

Engineering Manager

at Customer support and ticket management software.(HF1)

Agency job

via Multi Recruit

7 - 17 yrs

₹40L - ₹50L / yr

Remote only

Skills

NodeJS (Node.js)

We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.

Responsibilities:

Lead agile development and project planning
Lead technical architecture discussion and quality code delivery
Work with the engineering team, QA and Product teams to effectively run the product road map
Keep everyone in the company informed on your team’s progress
Work with the Support team to keep track of and triage technical issues and track it through to resolution
Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
Help implement effective engineering processes and policies
Improve release process and managing bug/feature backlog

Requirements:

2+ years of engineering team management experience
5+ years of professional software development experience
Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
Excellent knowledge of best-practices and coding patterns
You are proficient at reading and writing code and have built, shipped and maintained software
You have experience in managing, coaching software developers to help them level up
You have exceptional written and verbal communication skills and can communicate within your team and across teams
You have good project management skills and can lead, keep track of and prioritize between multiple projects
You are detail oriented and care about the quality of work that gets shipped
You have been actively learning and keeping up with the industry both in terms of software development and product
You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
Engineering degree is must (B.E. CS preferred)

Responsibilities:

Lead agile development and project planning
Lead technical architecture discussion and quality code delivery
Work with the engineering team, QA and Product teams to effectively run the product road map
Keep everyone in the company informed on your team’s progress
Work with the Support team to keep track of and triage technical issues and track it through to resolution
Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
Help implement effective engineering processes and policies
Improve release process and managing bug/feature backlog

Requirements:

2+ years of engineering team management experience
5+ years of professional software development experience
Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
Excellent knowledge of best-practices and coding patterns
You are proficient at reading and writing code and have built, shipped and maintained software
You have experience in managing, coaching software developers to help them level up
You have exceptional written and verbal communication skills and can communicate within your team and across teams
You have good project management skills and can lead, keep track of and prioritize between multiple projects
You are detail oriented and care about the quality of work that gets shipped
You have been actively learning and keeping up with the industry both in terms of software development and product
You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
Engineering degree is must (B.E. CS preferred)

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Ensure application security, data protection, system reliability, scalability, and performance across software platforms.
Drive the adoption of modern technologies, cloud-based solutions, DevOps practices, automation, and CI/CD pipelines.
Oversee software development life cycles, sprint planning, release management, quality assurance, and production support.
Establish engineering KPIs, monitor team performance, and ensure timely delivery of high-quality software solutions.
Collaborate with Product, Business, Compliance, Information Security, and Operations teams to translate business requirements into effective technology solutions.
Ensure software development processes adhere to applicable regulatory requirements, security standards, internal policies, and IT governance practices.
Manage technology budgets, external development partners, software vendors, and resource allocation.
Mentor and develop engineering leaders, build a high-performing technology team, and foster a culture of innovation, accountability, and continuous improvement.
Identify opportunities for process optimization, technical debt reduction, and improvement in software delivery efficiency.

Required Qualifications & Experience

Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.
15–20+ years of experience in software development, engineering, and technology delivery, with approximately 20 years preferred.
Significant experience in leading software development teams and managing large-scale application development initiatives.
Strong expertise in software architecture, system design, API development, databases, microservices, and distributed systems.
Experience with modern programming languages, frameworks, cloud platforms, DevOps, CI/CD, and software engineering tools.
Proven experience in developing scalable, secure, and high-availability applications.
Experience in fintech, banking, payments, digital lending, financial services, or related technology domains is preferred.
Understanding of financial data security, application security, regulatory compliance, and secure software development practices.
Demonstrated ability to manage multiple projects, engineering teams, delivery timelines, and technology priorities.
Excellent leadership, strategic planning, analytical, stakeholder management, and communication skills.

Work Location: In person

Key Responsibilities

Lead and manage the software development function, including developers, technical leads, architects, and QA engineers.
Define and execute the software development roadmap in alignment with the company's business strategy and growth objectives.
Oversee the design, development, testing, deployment, and maintenance of scalable, secure, and high-performance software applications.
Lead the development and enhancement of fintech platforms, financial applications, payment solutions, and digital financial products, as applicable.
Drive API development, third-party integrations, banking integrations, payment gateway integrations, and other financial technology integrations.
Establish software architecture standards, coding practices, development methodologies, and engineering best practices.
Ensure application security, data protection, system reliability, scalability, and performance across software platforms.
Drive the adoption of modern technologies, cloud-based solutions, DevOps practices, automation, and CI/CD pipelines.
Oversee software development life cycles, sprint planning, release management, quality assurance, and production support.
Establish engineering KPIs, monitor team performance, and ensure timely delivery of high-quality software solutions.
Collaborate with Product, Business, Compliance, Information Security, and Operations teams to translate business requirements into effective technology solutions.
Ensure software development processes adhere to applicable regulatory requirements, security standards, internal policies, and IT governance practices.
Manage technology budgets, external development partners, software vendors, and resource allocation.
Mentor and develop engineering leaders, build a high-performing technology team, and foster a culture of innovation, accountability, and continuous improvement.
Identify opportunities for process optimization, technical debt reduction, and improvement in software delivery efficiency.

Required Qualifications & Experience

Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.
15–20+ years of experience in software development, engineering, and technology delivery, with approximately 20 years preferred.
Significant experience in leading software development teams and managing large-scale application development initiatives.
Strong expertise in software architecture, system design, API development, databases, microservices, and distributed systems.
Experience with modern programming languages, frameworks, cloud platforms, DevOps, CI/CD, and software engineering tools.
Proven experience in developing scalable, secure, and high-availability applications.
Experience in fintech, banking, payments, digital lending, financial services, or related technology domains is preferred.
Understanding of financial data security, application security, regulatory compliance, and secure software development practices.
Demonstrated ability to manage multiple projects, engineering teams, delivery timelines, and technology priorities.
Excellent leadership, strategic planning, analytical, stakeholder management, and communication skills.

Work Location: In person

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