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Service Delivery Consultant
Service Delivery Consultant
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Service Delivery Consultant

Poorana chandran's profile picture
Posted by Poorana chandran
3 - 15 yrs
₹8L - ₹15L / yr
Gurugram, Bengaluru (Bangalore), Chennai
Skills
Service delivery
Service delivery management
Service delivery platform
skill iconJavascript
SQL
Role Name - Service Delivery Consultant

Notice Period- Immediate Joiners are preferred or max 1 month only

Location - Gurgram /Bangalore/Chennai

Responsibilities:

The role ensures the successful delivery of contracted services to the customer together with local consultants. You will:

· Act as an interface between local consulting teams & RIB R&D to ensure implementation customer needs are met

· Ensure successful system deployments and deliver standard configurations in collaboration with RIB

· Scoping of System integration and proposal design in collaboration with RIB

· Facilitate customer data migration

· Configure MTWO deployment to customer needs with following means :

o Workflow configuration with JavaScript and SQL

o Dashboard/Control Tower 4.0 configuration

o Forms (Regional standard forms, client data entry forms with Java)

o Reports (Regional standard reports, 4.0 business/management reports, client reports with Java)

o Prepare and execute end-user training & manuals

**Apply technical knowledge and customer insights to create a roadmap for the deployment of MTWO to meet business and IT needs, ensuring technical viability of the project and successful deployments
**Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the Practice
**Assess the customers' knowledge of MTWO and overall cloud readiness to support them through a structured learning plan and ensure its delivery through the consulting team.
**Create, maintain and take-up of template documents, IT & system architecture, and standards
**Handover of repeatable processes to local consulting teams
**Advocate technology and business enablement to advise the best-practice methods in how to utilize MTWO to drive competitive advantage.

Qualifications:

*Highly motivated and results-oriented
*Solid problem-solving skills required.
*Excellent verbal and written communication skills as well as strong business acumen.
*Experience migrating or transforming legacy customer solution to the cloud
*Demonstrated ability to adapt to new technologies and learn quickly
*Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management and conferences)
*Experience conducting proofs of concept of new technology, and providing thought leadership at the highest levels
*Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
*Ability to evaluate requirements and technical specifications for solution design fit
*Address technical specification (e.g. via user stories)
*Knowledge of ticket systems and agile working practices
*Strong analytical and critical thinking skills
*Contribute to knowledge sharing within a community (e.g. team, practice, or project).
*Experience and desire to work in a cloud technology consulting environment.
*Preferably previous experience in solution rollout as well as user training & onboarding.

Required Technical Skills:

**5+ yrs at consultant Level and 8 yrs plus at lead level
**Java
**Javascript
**SQL
**Dashboard configuration











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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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