SaaS Sales Specialist

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Company Description

Rootflo is an innovative AI-driven company transforming finance back offices through advanced revenue intelligence and workflow automation solutions. Specializing in empowering financial institutions, Rootflo partners with leading banks, lending platforms, and insurance companies to revolutionize their operations. Leveraging the power of artificial intelligence, Rootflo provides efficient and intelligent systems that drive business outcomes. The company is dedicated to delivering impactful advancements for modern financial processes.

About the Role

We are looking for a motivated and technically sound Junior Cloud / Infrastructure Engineer with approximately 1 year of hands-on experience in designing, deploying, and managing cloud infrastructure on AWS, GCP, or Azure using Kubernetes. The candidate will work closely with senior engineers to support and maintain scalable, secure, and highly available cloud environments while gaining exposure across the full cloud stack.

Key Responsibilities

Cloud Infrastructure

• Assist in provisioning and managing cloud resources (VMs, storage, networking, databases) on AWS / GCP / Azure in Kubernetes
• Support infrastructure-as-code (IaC) implementation using Terraform
• Monitor cloud resource usage, costs, and performance; raise alerts for anomalies
• Set up log monitoring and other tracking
• Implementing cost optimizations and efficient resource utilisation

Networking & Security

• Configure VPCs, subnets, security groups, IAM roles, and access policies
• Assist in implementing firewalls, SSL/TLS certificates, and VPN connectivity
• Support compliance and security best practices (CIS benchmarks, least privilege)

CI/CD & DevOps Support

• Work with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or similar)
• Assist in containerization and orchestration using Docker and Kubernetes (EKS / GKE / AKS)
• Support deployment automation and version control workflows

Monitoring & Incident Response

• Use monitoring tools such as CloudWatch, Stackdriver, Azure Monitor, Grafana, or Datadog
• Respond to infrastructure alerts and assist in root cause analysis (RCA)
• Participate in on-call rotations and incident triage as required

Collaboration

• Work closely with development, QA, and product teams to support release cycles
• Maintain documentation for infrastructure, runbooks, and architecture diagrams
• Participate in code reviews for infrastructure scripts and configurations

Required Skills & Qualifications

Cloud Platforms (Any One Primary)

• AWS: EC2, S3, RDS, Lambda, VPC, IAM, ECS/EKS, CloudWatch, Route 53
• GCP: Compute Engine, GCS, Cloud SQL, GKE, Cloud Functions, VPC, IAM, Stackdriver
• Azure: VMs, Azure Storage, Azure SQL, AKS, Azure Functions, VNet, AAD, Azure Monitor

Infrastructure & Automation

• Hands-on with Terraform and/or CloudFormation / ARM Templates / GCP Deployment Manager
• Proficiency in Linux/Unix system administration
• Scripting skills in Bash, Python, or PowerShell

Containers & DevOps

• Working knowledge of Docker (build, push, run, Compose)
• Basic understanding of Kubernetes concepts (pods, deployments, services, ingress)
• Familiarity with at least one CI/CD tool

Networking Fundamentals

• Understanding of DNS, HTTP/HTTPS, TCP/IP, load balancers, CDNs
• Experience with cloud-native networking (VPCs, peering, NAT gateways)

Soft Skills

• Strong problem-solving ability and attention to detail
• Good written and verbal communication
• Eagerness to learn and adapt in a fast-paced environment

Good to Have

• Cloud certification: AWS Solutions Architect Associate / GCP ACE / Azure AZ-900 or AZ-104
• Experience with GitOps tools like ArgoCD or Flux
• Exposure to service mesh (Istio, Linkerd)
• Knowledge of Ansible or Chef/Puppet for configuration management
• Familiarity with observability tools: Prometheus, Grafana, ELK Stack
• Experience with cost optimization and FinOps practices

At Pipaltree, we’re building an AI-enabled platform that helps brands understand how they’re truly perceived — not through surveys or static dashboards, but through real conversations happening across the world.

We’re a small team solving deep technical and product challenges: orchestrating large-scale conversation data, applying reasoning and summarization models, and turning this into insights that businesses can trust.

Requirements:

• Deep understanding of distributed systems and asynchronous programming in Python
• Experience with building scalable applications using LLMs or traditional ML techniques
• Experience with Databases, Cache, and Micro services
• Experience with DevOps is a huge plus

We are looking for a creative UI/UX Expert to structure and improve websites / mobile applications usability.

The candidate should be passionate about user satisfaction and be competent in every aspect of building websites / mobile applications. Ultimately, a high- quality UI/UX Expert will be an expert in problem-solving and an innovative thinker.

UI/UX Developer Responsibilities:

• Analyse business needs and produce detailed wireframes that meet

strategic objectives 


• Researching and evaluating usability.
• Developing Innovative, interactive designs for websites / mobile applications
• Coding website / mobile applications structure (Training or POC experience in building UI/UX, Training knowledge or certification in Node Js, React Js, HTML, CSS)
• Gather and document functional requirements for upcoming web and mobile releases 

• The candidate is expected to analyse the behaviours and patterns of users to improve overall functionality.
• Optimise information architecture to promote usability, while accommodating technical needs/constraints 

• Develop user flows and personas to facilitate feature design process 


• Oversee all user-facing text to synthesise tone, language, and

messaging 


UI/UX Developer Requirements:

• Minimum 1 year experience as UI/UX developer
• Bachelor's degree in web development or a similar field.
• Experience as a UI/UX developer
• Experience in coding website / mobile applications structure (Training or POC experience in building UI/UX, Training knowledge or certification in Node Js, React Js, HTML, CSS)
• Computer programming skills.
• Experience in a fast-paced software environment, and an ability to

execute against aggressive timelines

• Experience designing web and mobile solutions for tech platforms &
knowledge of wireframing and/or prototyping tools and methodologies 


• High energy level, enthusiastic, and eager to do what is necessary to be successful 
Highly creative and inquisitive; able to multitask effectively

Subject Matter Expert also referred to as SME, is a person who has special skills or knowledge on a particular job or topic. An SME is considered an expert on a certain topic – not only educated on the subject but has the capacity to share their knowledge with other team members.

Qualification for SME Insurance:

1. 3-5 experience in the insurance industry
2. Experience in insurance products (all products including life, health & general) and processes and the insurance industry chain
3. Bachelor’s degree (or equivalent)
4. English: Fluent

Roles and responsibilities

1. Strong Process & product knowledge of the Insurance products
2. Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.
3. Responsible for facilitating OJT for the new joiners on all Insurance related products and processes. 
4. Help in designing a best-in-class customer support and engagement journey for insurance products.
5. Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.
6. Ability to take ownership and work for early resolution and closure of customer issues.
7. Ability to accept change and make the best of any situation.
8. Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
9. Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
10. Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints
11. Keeping up to date with all the regulatory requirements and changes in the Insurance industry

Job Description: Backend Developer (PHP, Django, Docker)

About us: AuditorsDesk is designed to make Audit firm’s audit work paperless. Without the need to download any software you can take your audit firm online. Your firm can easily maintain documents online. Deliver high-quality audits under ICAI guidelines. Your teams and clients can collaborate and be more efficient in managing audit work papers. More than just a tool for auditors, it tracks engagement progress from planning to conclusion. It enables the entire team to operate at its best efficiency.

Job Overview: We are seeking a highly skilled Backend Developer with a minimum of 3 years of professional experience in PHP framework. The ideal candidate should also demonstrate expertise in working with the Django and Docker frameworks. This is an exciting opportunity to join our dynamic IT team in South Delhi location.

Responsibilities:

§ Design, develop, and maintain efficient and reliable PHP backend systems.

§ Collaborate with cross-functional teams to define, design, and ship new features.

§ Integrate user-facing elements developed by front-end developers with server-side logic.

§ Troubleshoot, debug, and optimize application performance.

§ Stay up-to-date with industry best practices and emerging technologies.

Requirements:

§ Minimum of 3 years of professional experience as a PHP-Backend Developer.

§ Proficient in PHP framework, with a strong understanding of object-oriented programming.

§ Hands-on experience with Django and Docker frameworks.

§ Solid understanding of database design and optimization (e.g., MySQL, PostgreSQL).

§ Familiarity with front-end technologies (HTML, CSS, JavaScript) and their integration with backend services.

§ Ability to work in a fast-paced, collaborative team environment.

§ Strong problem-solving and communication skills.

Job Type: On site

Job Location: South Delhi (Nearby Nehru Enclave Metro Stn.)

Employment Type: Permanent

Compensation: Best fit as per industry standard

How to Apply: Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at hrATauditorsdeskDOTin  

Please indicate "Backend (PHP) Developer Application" in the subject line.

*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.

Looking for Software Architects @ WinSoft Technologies (I) Pvt Ltd

Winsoft Technologies is offering experienced software developers and architects an unparalleled product engineering opportunity in cutting edge Software Defined Network (SDN) space, with fast-growing clients in the USA and Europe.

We are a talented team of software professionals with a strong technology and domain focused growth culture. You can look forward to an open, flexible working environment combined with a generous CTC package.

We invite the following individuals to contact us and have a conversation about this opportunity:

1) Senior Software Architect / Systems Designer (experience level: 7+ years)

 An expert having experience with a large variety of multi-tier architectures, aware of pitfalls & use cases for a large variety of Java-based solutions, collaborate with multiple teams to provide efficient and innovative solutions to business requirements preferably in the networking domain and have good understanding & experience of high-performance micro-services scale & real-time response systems.

If you take pride in your work and desire to leave a mark on the industry do consider joining our specialized team of engineers.