SaaS Sales Specialist

Job Title: Pre - Sales Engineer

Location: Navi Mumbai, Vashi

Department: BMS (Building Management System)

Reports To: Regional Sales Manager

Job Summary:

We are seeking a dynamic and technically proficient Pre Sales Engineer to join our team. In this role, individual will be responsible to provide technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. Individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.

Key Responsibilities:

• Technical Expertise: Leverage technical knowledge to support sales teams and provide accurate, technical solutions to meet customer needs.
• Commercial Awareness: Apply commercial understanding to enhance the precision of deals and customer proposals.
• Customer Solutions: Understand customer requirements and present customized technical solutions that align with their business goals.
• Collaboration: Work closely with sales teams to build strong customer relationships and drive revenue growth.
• Communication: Exhibit excellent communication skills, creating compelling sales presentations and effectively collaborating with customers, vendors, and internal teams.
• Solution Development: Develop solution architecture, detailed equipment lists, and presentation materials to meet customer requirements.
• Customer Support: Assist customers with technical issues related to equipment setup and resolve any post-sales concerns.
• Negotiation: Facilitate negotiations with potential customers, aligning technical and commercial aspects for successful deals.
• Quotation Management: Prepare accurate quotations based on customer requirements and ensure timely delivery through Regional Sales Managers.
• Vendor Coordination: Negotiate with vendors to secure backup quotes and select appropriate vendors based on technical product needs.
• Performance Tracking: Track issued quotations to monitor win rates, processing time, and the proportion of clean orders received.
• Internal Support & Coordination: Provide technical sizing, product selection, and support to Regional Sales Managers, ensuring timely and accurate quotations.
• Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with customers to facilitate deal closure.
• Order Processing: Review purchase orders, ensure compliance with submitted offers, and coordinate with customers for amendments when necessary.
• Execution Handover: Once orders are finalized, pass on clean orders along with all required documentation to the Sales Operations Manager (SOM) for execution.
• Team Collaboration: Partner with the Regional Sales Manager to meet and exceed assigned regional sales targets.

Qualifications & Skills Required:

• Strong technical skills and comfort in leading technical discussions.
• Sales aptitude with a keen interest in interacting with customers.
• Proactive approach with a strong customer focus and problem-solving skills.
• Ability to quickly learn and adapt to new products and technologies.
• Excellent interpersonal and teamwork abilities.
• Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.
• Familiarity with commercial terms and conditions and their application in sales processes.
• Proficiency in MS Office tools including Word, Excel, PowerPoint, and Project.

Preferred Qualifications and Experience:

• Engineering Degree (Electrical, Electronics, Mechanical)
• Strong communication and presentation skills.
• Familiarity with basic PLC and DDC design and software applications.
• Experience: 3-5 years of relevant in BMS or HVAC/ELV industry

Job Title: AI/ML Engineer – Voice (2–3 Years)

Location: Bengaluru (On-site)

Employment Type: Full-time

About Impacto Digifin Technologies

Impacto Digifin Technologies enables enterprises to adopt digital transformation through intelligent, AI-powered solutions. Our platforms reduce manual work, improve accuracy, automate complex workflows, and ensure compliance—empowering organizations to operate with speed, clarity, and confidence.

We combine automation where it’s fastest with human oversight where it matters most. This hybrid approach ensures trust, reliability, and measurable efficiency across fintech and enterprise operations.

Role Overview

We are looking for an AI Engineer Voice with strong applied experience in machine learning, deep learning, NLP, GenAI, and full-stack voice AI systems.

This role requires someone who can design, build, deploy, and optimize end-to-end voice AI pipelines, including speech-to-text, text-to-speech, real-time streaming voice interactions, voice-enabled AI applications, and voice-to-LLM integrations.

You will work across core ML/DL systems, voice models, predictive analytics, banking-domain AI applications, and emerging AGI-aligned frameworks. The ideal candidate is an applied engineer with strong fundamentals, the ability to prototype quickly, and the maturity to contribute to R&D when needed.

This role is collaborative, cross-functional, and hands-on.

Key Responsibilities

Voice AI Engineering

• Build end-to-end voice AI systems, including STT, TTS, VAD, audio processing, and conversational voice pipelines.
• Implement real-time voice pipelines involving streaming interactions with LLMs and AI agents.
• Design and integrate voice calling workflows, bi-directional audio streaming, and voice-based user interactions.
• Develop voice-enabled applications, voice chat systems, and voice-to-AI integrations for enterprise workflows.
• Build and optimize audio preprocessing layers (noise reduction, segmentation, normalization)
• Implement voice understanding modules, speech intent extraction, and context tracking.

Machine Learning & Deep Learning

• Build, deploy, and optimize ML and DL models for prediction, classification, and automation use cases.
• Train and fine-tune neural networks for text, speech, and multimodal tasks.
• Build traditional ML systems where needed (statistical, rule-based, hybrid systems).
• Perform feature engineering, model evaluation, retraining, and continuous learning cycles.

NLP, LLMs & GenAI

• Implement NLP pipelines including tokenization, NER, intent, embeddings, and semantic classification.
• Work with LLM architectures for text + voice workflows
• Build GenAI-based workflows and integrate models into production systems.
• Implement RAG pipelines and agent-based systems for complex automation.

Fintech & Banking AI

• Work on AI-driven features related to banking, financial risk, compliance automation, fraud patterns, and customer intelligence.
• Understand fintech data structures and constraints while designing AI models.

Engineering, Deployment & Collaboration

• Deploy models on cloud or on-prem (AWS / Azure / GCP / internal infra).
• Build robust APIs and services for voice and ML-based functionalities.
• Collaborate with data engineers, backend developers, and business teams to deliver end-to-end AI solutions.
• Document systems and contribute to internal knowledge bases and R&D.

Security & Compliance

• Follow fundamental best practices for AI security, access control, and safe data handling.
• Awareness of financial compliance standards (plus, not mandatory).
• Follow internal guidelines on PII, audio data, and model privacy.

Primary Skills (Must-Have)

Core AI

• Machine Learning fundamentals
• Deep Learning architectures
• NLP pipelines and transformers
• LLM usage and integration
• GenAI development
• Voice AI (STT, TTS, VAD, real-time pipelines)
• Audio processing fundamentals
• Model building, tuning, and retraining
• RAG systems
• AI Agents (orchestration, multi-step reasoning)

Voice Engineering

• End-to-end voice application development
• Voice calling & telephony integration (framework-agnostic)
• Realtime STT ↔ LLM ↔ TTS interactive flows
• Voice chat system development
• Voice-to-AI model integration for automation

Fintech/Banking Awareness

• High-level understanding of fintech and banking AI use cases
• Data patterns in core banking analytics (advantageous)

Programming & Engineering

• Python (strong competency)
• Cloud deployment understanding (AWS/Azure/GCP)
• API development
• Data processing & pipeline creation

Secondary Skills (Good to Have)

• MLOps & CI/CD for ML systems
• Vector databases
• Prompt engineering
• Model monitoring & evaluation frameworks
• Microservices experience
• Basic UI integration understanding for voice/chat
• Research reading & benchmarking ability

Qualifications

• 2–3 years of practical experience in AI/ML/DL engineering.
• Bachelor’s/Master’s degree in CS, AI, Data Science, or related fields.
• Proven hands-on experience building ML/DL/voice pipelines.
• Experience in fintech or data-intensive domains preferred.

Soft Skills

• Clear communication and requirement understanding
• Curiosity and research mindset
• Self-driven problem solving
• Ability to collaborate cross-functionally
• Strong ownership and delivery discipline
• Ability to explain complex AI concepts simply

Job Summary:

We are looking for dynamic and motivated Team Leaders with experience in Loan products and Sales (B2B/B2C). The ideal candidate will have 0–3 years of total work experience, including at least 1+ year in a team-handling role. Preference will be given

to candidates who have worked with DSAs (Direct Selling Agents).

Key Responsibilities:

• Lead and manage a team of sales executives to achieve monthly targets.

• Drive sales of loan products (Personal Loan, Business Loan, etc.) through B2B and B2C channels.

• Train, mentor, and motivate team members to deliver consistent performance.

• Monitor team KPIs, generate reports, and ensure adherence to compliance and process standards.

• Handle customer escalations and support the team in closing high value deals.

• Coordinate with internal departments for smooth workflow and client servicing.

Required Skills & Qualifications:

• Graduate in any discipline.

• 2 to 5 years of experience in sales, preferably in the Loans or Financial Products

domain.

• Minimum 1 year of experience in leading a team.

• Strong interpersonal, communication, and leadership skills.

• Familiarity with DSA channels is a plus and highly preferred.

• Goal-oriented, self-motivated, and a team player.

• Excellent communication skillsPerks:

• Fixed salary: ₹35K – ₹40K (based on experience and interview performance)

• Incentives based on team and individual performance

• Career growth opportunities in a fast-paced environment

Responsible for completing the UK Year End accounts as per the timeline with zero errors as per the tasks allocated by client manager or dot manager.

Prompt communication for all the queries pertaining to the job and resolving the queries.

Ensure client and dot managers are informed about leave absence in advance and the work at hand is completed.

To timely fill timesheet and utilise the time to complete the jobs effectively.

Sending an updated work email to client manager and dot manager respectively.

Knowledge of Preparing UK Year-End working paper.

Posting of bank transactions into the bookkeeping software’s such as- Payments, Receipts, Deposits Bank Fees, etc. and reconciling Bank Accounts. 

Detailed knowledge of filling Vat returns with HMRC.

Exporting Reports on Excel Spreadsheet and PDF generated from the Software.

Knowledge of running the UK payroll is an advantage but not essential. Feedback and resolve any issues or conflicts.

Minimum Qualifications/Experience:

1. B. Pharma, B.Sc./M.Sc. (Chemistry/Microbiology)

2. 8+ Years of experience in QA process in Pharmaceutical / food processing / cosmetics / chemical industries.

Your Job Responsibilities:  

C1. Principal thrust area:

You shall be responsible for maintaining and improving all QMS activity, GMP and GLP across the company.

Key Deliverables:

1. Ensure manufacturing practices as per cGMP and GLP standards.

2. Handling QMS activities like change control, validations, stability, qualifications, APQR and Risk assessment etc.

3. Applications for AHC to AQCS, EIA and Capexil and coordinate related activities. (AHV/SPD: This is exclusive knowledge related to Capsule and companies manufacturing animal origin products. We have mentioned this as the candidate on joining will be responsible for this work though he/she may not be having exposure to same.)

4. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.

5. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.6. Evaluation and approval of Suppliers for RM, PM, testing labs and service providers.

7. Assisting HOD in customer complaint analysis and preparation of customer complaint report.

8. Investigation of incidents, deviations, OOS and ensure corrective actions in place.

9. Reviewing the daily availability of operators and allocating work to them.

10. Maintaining and review BMR documents, guide for relevant changes if required.

11. Label artwork review and management.

Competencies: 

D1. Technical Competencies:

a) Analytical skills (spotting trends and patterns)

b) Report writing skills

c) Problem solving abilities

d) GMP and GDP knowledge

e) Good English communication skills (verbal & written).

Behavioural Competencies:

a) Quality and Service Orientation

b) Delivering consistent results

c) Ability to prioritize, organize, manage work and time.

d) Customer Centric

e) Cross Functional Team Working

Reporting & Responsibility:

Position Reports to: Plant Head (M03)

Reportees to this position: Assistant Officer QA – M12 (2 nos)

Your Job Location:

1. Tarapur MIDC. Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra. 

 Preference will be given to candidates in Tarapur/Boisar area or willing to relocate.

2. For outstation bachelors, Company provides a subsidized bachelor’s flat. For outstation families, Company provides subsidized accommodation in company owned buildings. Relocation allowance is offered.

3.Tarapur- Railway station Boisar takes 1.5 hrs. by train from Borivali Station or by road via Western Express Highway.   

4. Suburban local trains direct from Churchgate to Boisar Railway station available.

What’s in it for You:

1. Opportunity to be part of a growing organization offering niche products to Pharma industry.

2. Opportunity to work at Head Office location.

3. Intimate small company culture with MNC professionalism.

4. Company value programs TrANSSCEnD.

5. Employee events like festival celebrations, family fun events etc.

6. Five days working (alternate weeks).

7. Medical Insurance for your immediate family.

8. Housing accommodation for Bachelors & family.

• Lead the delivery of high quality, innovative, flexible and scalable technical solutions that meet business requirements.
• Design, Develop, Test and maintain software applications.
• Perform hands-on coding and provide thoughtful code reviews.
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies.
• Follow SCRUM Agile Development methodology
• Problem Solving and ability to present ideas - Self-motivated, Open-minded, User Focused, Adaptive.
• Generate guidelines for other web designers to match visual design intent.
• Experience in building web application using ReactJS as the frontend framework.
• Expertise in using JavaScript framework.
• Have worked on REST client and WebSockets
• Be able to write Unit tests using a framework like Jasmine, Enzyme etc.
• Have experience in using any of the Build scripts.
• Proficient understanding of GitHub or other version control systems
• Strong programming basics, with a clear understanding of Object-Oriented and Functional programming.
• Expert in developing backend application with RESTful API's Using Rest Framework
• Understanding creation of website layout/user interfaces by using standard HTML5, CSS3, jQuery.
• Experience in Bootstrap4 or CSS pre-processor like Less or Sass is desirable.
• Low-Latency UI, Page optimization, and bundle build + caching.

What You will do

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including a top up insurance for COVID).

Location

Remote - work from anywhere