Senior Product Manager

We are seeking a talented AI/ML Engineer with strong hands-on experience in Generative AI and Large Language Models (LLMs) to join our Business Intelligence team. The role involves designing, developing, and deploying advanced AI/ML and GenAI-driven solutions to unlock business insights and enhance data-driven decision-making.

Key Responsibilities:

• Collaborate with business analysts and stakeholders to identify AI/ML and Generative AI use cases.

• Design and implement ML models for predictive analytics, segmentation, anomaly detection, and forecasting.

• Develop and deploy Generative AI solutions using LLMs (GPT, LLaMA, Mistral, etc.).

• Build and maintain Retrieval-Augmented Generation (RAG) pipelines and semantic search systems.

• Work with vector databases (FAISS, Pinecone, ChromaDB) for embedding storage and retrieval.

• Develop end-to-end AI/ML pipelines from data preprocessing to deployment.

• Integrate AI/ML and GenAI solutions into BI dashboards and reporting tools.

• Optimize models for performance, scalability, and reliability.

• Maintain documentation and promote knowledge sharing within the team.

Mandatory Requirements:

• 4+ years of relevant experience as an AI/ML Engineer.

• Hands-on experience in Generative AI and Large Language Models (LLMs) – Mandatory.

• Experience implementing RAG pipelines and prompt engineering techniques.

• Strong programming skills in Python.

• Experience with ML frameworks (TensorFlow, PyTorch, scikit-learn).

• Experience with vector databases (FAISS, Pinecone, ChromaDB).

• Strong understanding of SQL and database systems.

• Experience integrating AI solutions into BI tools (Power BI, Tableau).

• Strong analytical, problem-solving, and communication skills. Good to Have

• Experience with cloud platforms (AWS, Azure, GCP).

• Experience with Docker or Kubernetes.

• Exposure to NLP, computer vision, or deep learning use cases.

• Experience in MLOps and CI/CD pipelines

J.D/Role 

• Need to perform diagnostic audiological evaluation on adults and children. 
• Perform PI functions and acoustics immittance. 
• Performs pure tone audiometry test, impedance audiometry, and Tympanometry test. 
• Fills all forms and signs test evaluation sheets. 
• Performs hearing aid consultation and trial. 
• Perform and guide customers in setting up hearing aids. 
• Performs fittings, orientations, and checks. 
• Fit and dispense prospective clients with an appropriate make and model of hearing aid technology and product 
• based on their hearing loss situation. 
• Guides customers in cleaning methods and usage of hearing aids. 
• Do a minor repair of aid. 
• Performs regular follow-up with customers and takes their feedback. 
• Select and administer the appropriate diagnostic procedures for each patient based on age and performance ability. 

II.Skill Set 

• Need to have good communication skills. 
• Be empathetic to clients. 
• Need to be updated with technology and testing advances. 
• Need to have and develop good customer care skills.

Key Skills Required: Areas of expertise / skills

 Knowledge of design & estimation of MCC, PLC, cabling, instruments  Should have worked in process & proposal department for E&I estimation

 Have good experience of understand tender specifications and able to estimated E&I part based on the inputs given

 Good communication skills with vendors & clients

 Experience of Handling Large Projects is must (>20Cr.)

Key Accountabilities: List the key areas of responsibility

 Preparation of techno commercial offer for E&I part WTP & recycle plants.

 Understanding specifications and able to optimize the cost of E&I

 Preparation of basic engineering package E&I for WTP like PID

 Should aware the vendor data base for Electrical & Automation

 Attend the technical meetings with client/consultant

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

About the Company

Ranked by Deloitte amongst India's top 25 fastest-growing tech companies, they are a well-capitalized digital startup pioneering full-funnel marketing via programmatic media. They are trusted by leading marketers and agencies in India and is expanding its footprint globally.

Roles & responsibilities:

• Proven experience in Digital Marketing and an understanding of Media channels.

• Identify key audiences - sizing and profile using data points, to determine whether the given audience can achieve the client’s business objective

• Within the aligned audience(s), identify key human truth (insight) using data (quantitative/ qualitative) that leads to a   communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/behavior (from/to)

• Flair for communication and presentation to engage and influence stakeholders positively.

• Creation of tactical plan presentation and supporting media plan templates

• Use an understanding of the campaign and marketplace to contribute ideas for campaign experiments

• Build activation platforms/ideas stemming from data-backed cultural or behavioral insights

• Set budget allocation & key channels identified for each to hit the objective

• Write/develop agency POVs based on the latest trends and developments that matter to our industry/clients

• Work on the brand portfolio, brand positioning, and GTM strategy as necessary

• Expertise in problem-solving and technology development.

Requirements:

• At least 4 years of relevant experience (strategy, media, consulting, research)

• Experience in digital media, advertising, marketing

• Solid grasp of digital marketing, especially a deep knowledge of digital media

• Working knowledge and effective vocabulary across search, social, display, video, and/or programmatic media buying

• Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)

• Ability to navigate the digital ecosystem like Facebook, Google, Twitter, LinkedIn, OTTs

• Understanding of brand and DR objectives

• Deep understanding of planning, audience research and measurement tools; with the ability to land on media solutions

Position: Architect (Typescript and JavaScript)

Experience: 10 Years

Location: Remote, India.

Immediate joiners are preferred.

Roles and Responsibilities:

* Architectural Support: the design, documentation and architecture of scalable software solutions using TypeScript and related technologies.

* Stakeholder Engagement: Collaborate with stakeholders to identify and define project requirements, translating them into technical specifications.

* Development Oversight: Engage in hands-on development, focusing on both new feature implementation and maintaining existing applications (50% development).

* Team Collaboration: Work closely with our development team to provide architectural guidance and ensure best practices are followed.

* Support and Mentorship: Mentor and support other development teams by providing architectural guidance and troubleshooting assistance (50% support).

* API Development: Create and optimize GraphQL APIs

* Code Quality: Write clean, maintainable code following best practices, including unit testing and code reviews.

* Troubleshooting: Debug and troubleshoot issues in existing applications to improve performance and reliability.

* Documentation: Maintain comprehensive documentation of code and processes.

* Collaboration: Work with cross-functional teams to ensure alignment and understanding of project requirements.

* AWS Integration: Utilize AWS services (e.g., Lambda, S3) for application deployment and management.

* Messaging Services: Experience with Kafka or other messaging services for event-driven architectures and data streaming.

* Continuous Improvement: Stay updated with emerging technologies and participate in team knowledge sharing.

Skills & Qualifications:

* 10+ years of experience in software development, with a strong focus on architecture and design.

* Proven experience in leading development teams and architectural design.

* Strong knowledge of JavaScript and TypeScript.

* Experience with RESTful APIs and GraphQL.

* Proficiency in AWS services and cloud-based development.

* Understanding of version control systems (e.g., Git) and collaborative workflows.

* Strong problem-solving skills and attention to detail.

* Excellent communication skills, capable of explaining technical concepts clearly.

* Familiarity with agile methodologies and the software development lifecycle.

* BA/BS in Computer Science, Engineering, or a related field.