Product Demonstrator Specialist | SaaS at Mantra Technologies · Hyderabad · 3 - 8 years · ₹5L - ₹12L / yr · Profitable · Posted 6 Jun 2022
Who you are:
We are looking for experienced / energetic Demo Jockey (s) who can represent the 500apps brand well and engage our prospective customers in partnership with the sales team in meaningful ways for customers as well as 500apps.. Ideal candidates will share our passion to learn and master the apps to make customers appreciate 500apps in their situation / context. The successful candidate will be business savvy, detail oriented and be able to build effective demo’s to suit a prospective customer's use case. She / he would have had relevant experience in a SaaS / Product based company.
What you will be doing (responsibilities):
1. Work as part of the Sales POD in a matrixed environment to close deals.
2. Pull together effective demo’s using necessary apps for desired outcomes.
3. Keep an eye on the Sales pipeline and build / customize demo’s as needed prior to client meetings in partnership with the sales team.
4. Gather feedback from Customers post demonstration and provide the same to the Product team for potential enhancements / tweaks to fit into the customer's environment.
5. Be available / flex for demo’s as per shift / region assigned.
6. Build and maintain a repository of ready to use Demo’s for most frequent use cases.
7. Create and submit necessary reports.
8. Be the product champion / evangelist for 500apps.com
9. Stay on top of updates in current apps and new apps being launched - explore new app combinations for enhanced results.
Skills, Qualifications, Requirements:
- Clear and articulate communicator in English language to be able to effectively engage International customers.
- Ability to learn and apply apps in a stand alone fashion as well as in combination with other apps to deliver enhanced results for Customer use cases.
- Ideal candidate has a broad understanding of industries, domains, functions and disciplines to be able to effectively and quickly apply the apps in appropriate scenarios.
- You will ideally have a combination of both Product (Computer Sciences) and Business education and experience.
- At least 3 years of relevant experience as Demo Specialist or Onboarding Specialist in a B2B setting.
- Should be able to work effectively in a Matrixed environment - working closely with Sales and Customer Success Teams.
- Ability to learn and adapt fast.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Mantra Technologies
About
Grow like the fortune 500 with all-in-one business suite by 500apps. 37 apps at $14.99/user. 99.5% Uptime Guarantee. 24/5 Support.
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Role Overview
We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.
Key Responsibilities
- Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
- Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
- Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
- Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
- Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
- Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
- Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
- Meet or exceed adoption and engagement targets set for existing and new clients.
Key Performance Indicators (KPIs)
- Successful completion of client onboarding within defined timelines.
- % of clients adopting new modules/features post-launch.
- Customer satisfaction and training feedback scores.
- Number of actionable product insights shared with the Product team.
Preferred Experience
- Prior experience in eCommerce operations or SaaS-based implementation.
- Exposure to warehouse or retail tech environments.
- Working knowledge of Excel, CRM tools, and support ticketing systems.
Required Skills & Qualifications
- Bachelor’s degree in Business, Engineering, or a related field.
- 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
- Strong communication and presentation skills in English and Hindi.
- Ability to explain technical concepts in simple, client-friendly language.
- Comfortable with frequent travel and hands-on work at client sites.
- An analytical mindset with the ability to capture and report actionable feedback.
- Comfortable working independently or in a cross-functional setup.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon