Technical Writer

About Timble AI

Timble AI is a comprehensive, AI-powered intelligence platform designed for banks, NBFCs, and financial institutions to enable faster, more accurate, and scalable decision-making. It brings together data orchestration, document intelligence, alternate data, and communication into a unified system that supports the entire customer lifecycle—from onboarding and underwriting to collections and monitoring.

Powered by advanced technologies such as OCR, machine learning, and large language models (LLMs), Timble AI automates verification, detects fraud in real time, and generates actionable risk insights. Its modular, API-first architecture allows seamless integration with existing systems like LOS, LMS, and CRMs.

By transforming manual, fragmented processes into a real-time, intelligent workflow, Timble AI helps institutions reduce turnaround time (TAT), lower operational costs, improve accuracy, and deliver a better customer experience while ensuring compliance and data security.

For more information about Joveo’s award-winning platform, visit https://timble.ai/

Role Overview:

We are looking for a motivated and enthusiastic Product Marketing Manager to Lead the Marketing Initiative end to end. This role offers the opportunity to gain hands-on experience in B2B SaaS product marketing, supporting various initiatives and campaigns that drive product awareness, adoption, and growth for sales and partner enablement

Responsibilities

●     Develop and execute go-to-market strategies for product launches, feature releases, and partner-led initiatives

●     Handle website / timble ai products - SEO and content / blogs with the design using basic html , css..

●     Define clear product positioning, messaging, and value propositions that resonate with target audiences and partner ecosystems

●     Collaborate with product, sales, and partner teams to create compelling content - sales decks, datasheets, case studies, and co-branded assets

●     Conduct market and competitive research to identify trends, customer needs, and joint opportunities with partners

●     Plan and deliver integrated campaigns (digital, events, webinars) to drive awareness, adoption, and partner-sourced pipeline

●     Create and maintain enablement materials and toolkits for internal sales teams and external partners

●     Track and report on the performance of product marketing programs, partner campaigns, and overall ROI

●     Build and nurture strong relationships with key partners to unlock co-marketing opportunities and maximize impact

Qualifications

●     3-5 years of relevant experienceStrong interest in product marketing and technology.

●     Excellent written and verbal communication skills.

●     Proficient in creating high impact sales collateral

●     Familiarity with marketing tools and platforms (e.g., HubSpot, Adobe Suite, Google Analytics) is a plus.

●     Creative thinking and problem-solving skills.

●     Ability to work independently and as part of a team.

●     Strong organizational skills and attention to detail.

What We Offer

●     Hands-on experience with real-world marketing projects.

●     Mentorship and guidance from experienced marketing professionals.

●     Opportunity to develop and enhance your skills in a fast-paced, innovative environment.

Please fill this form - [ https://forms.gle/g7Ez1cg97ssZWSds6 ]

Strong Product Manager with relevant industry (ERP/POS/B2B SaaS in RetailTech) experience OR Top College MBA graduate with 2 years experience in product company

Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product Management in B2B SaaS in Retail Tech Industry OR POS OR Supply-chain/Logistic-Tech OR Commerce / Omnichannel platforms.

Mandatory (Experience 2) - Must have proven track record of driving measurable business impact, such as improvements in product adoption, revenue, retention, activation, or customer experience, rather than only delivering features.

Mandatory (Experience 3) – Must demonstrate end-to-end product ownership, including product discovery, PRD creation, prioritization, launch, and post-launch performance tracking

Mandatory (Stability) – Candidate should have worked minimum 1.5 years in each company

Mandatory (Company) - Ecommerce / POS/ Retail Tech SaaS Companies

Mandatory (Note): Top College MBA graduate with 2 years experience in product company will also work

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Building strong relationships with the existing portfolio of clients.
• Good communication skills.
• Good knowledge of bidding portals (Upwork, Freelance)

• Generating leads By Email – Marketing
• Generating leads for website design and development

Desired Candidate Profile

What you need to have

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developer will responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Qualifications

• Bachelor's degree
• 1-5 years of experience in programming
• Strong communication, conceptual thinking, typography skills and design skills
• Portfolio of work