Technical Writer

Job Description – Ground Team (Field Engineers)

Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.

Communication: Average English and good at Hindi or Local Language

Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore

Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance

Experience:

• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)

Roles and Responsibilities:

• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.

• This role is critical for ensuring that the organization's end-users have great experience with brand representative.

• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.

• MUST know laptop repairs for all BRANDS and Close Tickets successfully

Must Have:

• 2-wheeler with a valid license.

• Open for field profile.

Job Title

Sales Coordinator

Department : Sales

1.       Job PURPOSE:

Planning, developing, implementing and managing the overall sales strategy. This position reports to the Sales Manager

2.       ROLES & RESPONSIBILITIES:

l  Understand the business and the potential                                      

l Analyzing market and sales information                                            

l Identification of prospective clients.                                                  

l Set up a Brand identification strategy and execution plan                                      

l Research competitive products by identifying and evaluating product characteristics, market share, pricing, and maintaining research databases.           

l Set and track sales targets for team                                       

l Suggest and implement improvements in the sales administration process         

l Coordinate department projects to meet deadlines                                                

l Use customer feedback to generate ideas about new features or products                    

l Research and discover methods to increase customer engagement                                  

l Ensure sales, finance and legal policies and procedures are met                           

l Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales                                                           

3.       EXPERIENCE REQUIRED:

Overall :   4 - 6 yrs

4.  TECHNICAL SKILLS:

l The candidate should have experience in the preparation and execution of a sales strategy.

l In depth Understanding of sales process

l Sales Matrix

l B2B Product Sales experience is mandatory

l Experience in Salesforce and or other CRM tool

l Client Engagement

l Campaign management and active followup experience is must.

l Sales Techniques    

5. ABILTY

l Excellent Communication Skills                                               

l Conceptual Skill                                     

l Analytical Ability                                               

l Solution Oriented                                              

l Ownership of tasks

6. EDUCATIONAL QUALIFICATION:

Preference: MBA –Marketing ( tier 1 or 2 college)

                      BA, B.Com, BBM, Non tech is preferred

Age: between 28 to 32 Years

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

What you need to have:

ABOUT US: TURGAJO TECHNOLOGIES PVT TLD (http://www.turgajo.com">www.turgajo.com )

We are a product-based company, on a mission to capitalize on the evolution of new technologies and the new opportunities they present. We develop cutting-edge software solutions for the service industry and are working on some exciting projects that we believe have the power to fundamentally change and enhance the systems used by businesses every day.

ROLE AND RESPONSIBILITIES

  At least 3+ years of experience as a system administrator.

• Knowledge of server technologies (cloud and on-prem).
• Work with both development and QA teams with a focus on automating builds & deployments.
• Knowledge of a range of current information technologies and computing platforms, such as cloud computing, Monitoring systems (Azure, AWS, VMw.are, commvault), Automation Tools (Azure/AWS Cloud, SCCM).
• Good Knowledge of Cloud-Based Software like Azure and AWS.
• Proficiency to manage the CI/CD process cycle includes the complete knowledge of Jenkins/TFS and Github.
• Ensure team collaboration using Jira, Confluence, and other tools.
• Build environments for unit tests, integration tests, system tests, and acceptance tests.
• Experience with virtualization (Azure, AWS, VMware).
• Experience and hands-on experience in Azure and AWS platforms.
• Azure and AWS monitoring and log analysis.
• Azure and AWS server and network security.
• Cloud-native engineer.
• Automate infrastructure provisioning and configuration (PowerShell scripting, etc.).
• Fixing skills, problem-solving, and resolution (root cause identification).
• VM’s deployment.
• Azure and AWS Site Recovery.
• Excellent Communication Skill is Mandatory.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree in computer science or related field required
• 3 years of experience in hands-on DevOps engineering
• Working experience with C#
• Maintain and administer Jenkins systems
• Expert in using Azure and AWS toolkits
• Good understanding of cloud application design patterns and practices preferably AWS
• Ability to quickly learn new technologies
• Strong problem-solving skills
• Excellent oral and written English communication skills
• Experience implementing CI/CD
• Experience using a wide variety of open source technologies and cloud services
• Experience with infrastructure automation solutions (Ansible, Chef, Puppet, etc.)
• Experience with Azure and AWS
• Defined and implemented the configuration for high throughput and scale with capacity planning load balancing strategies.

PREFERRED SKILLS

Experience with Jenkins or any other CI/CD tool

Strong experience in automating CI/CD & application deployment using various tools like GitLab, Jenkins, and AWS.

Please email your resume at hraturgajodotcom

• Develop new-user facing features using React.Js and Redux, D3.Js
• Build robust, reusable, and easy to maintain components.
• Translate designs and mock-ups into high quality code.
• Work closely with the Support team and Product team to identify issues and bugs in the platform and fix it.
• Completely own the SDLC of your tickets. From dev to production.
• Talk to existing clients about platform bugs and ensure the bugs are fixed.

• Minimum 4 years’ experience with React.js and Redux
• You are a well-organised self-starter with excellent communication skills
• You have thorough and demonstrable understanding of React.js and it’s core principles
• You have experience with code versioning (GIT) and CI/CD (Jenkins, Circle, etc.) tools
• You have ability to translate business requirements into high quality, high performance code
• You are familiar with RESTful API’s
• You enjoy working independently with minimal supervision
• You have broad understanding and experience in Javascript based technologies
• You are comfortable working in fast paced environment
• You are familiar and up-to-date with common front-end dev tools (e.g. Babel, Webpack, NPM, Yarn, etc..)
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.

Roles and Responsibilities

Looking for young and aggressive candidates who would like to build their career in the field of software sales.

As an Inside Sales, the following are the main responsibilities:

• Creating, maintaining a list/database of prospective clients (Data mining)
• Generate leads and identifying the potential requirements at educational organizations
• Coordinate with the Technical & Operations Team to onboard new clients,
• Manage all existing and new accounts in a designated sales territory, ensuring clients needs are met
• Develops and executes sales presentations to potential clients
• Maintaining and updating CRM with last known status of leads, appointments
• Accurate reporting on leads, forecasting, and KPI
• Meet weekly & monthly targets

Required Skills & Experience:

• Action and results-oriented attitude.
• Capable of developing a strong business case for the potential clients
• Experience using MS Word, Outlook, PowerPoint & Excel.
• Good Communication skills (written & verbal) and a positive attitude

Perks and Benefits

Performance benefits & Incentives