Technical Writer

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We are seeking a motivated TERRITORY SALES ASSOCIATE to engage with healthcare professionals, primarily doctors, and schedule software demonstration appointments. The role requires an understanding of us software solutions and the ability to effectively communicate the benefits to healthcare providers.

Key Responsibilities:

·        Conduct field visits to healthcare professionals, clinics, and hospitals to introduce MocDoc's software

·        solutions.

·        Schedule and manage appointments with doctors to set up product demos.

·        Build and maintain strong relationships with potential clients.

·        Work closely with the sales and technical team to ensure successful demos.

·        Identify opportunities to educate healthcare providers on the advantages of our software.

·        Achieve daily, weekly, and monthly targets for appointments and demos.

Requirements:

·        Proven experience in field sales or a similar role (experience in healthcare or software sales is a plus).

·        Strong communication and interpersonal skills.

·        Ability to understand and explain technical features of software applications.

·        Highly motivated, self-driven, and goal oriented.

·        Willingness to travel within the assigned territory.

Benefits:

·        Competitive salary and performance-based appraisal.

·        Opportunity to work with a growing healthcare technology company.

·        Professional development and career growth.

Prerequisites:

• Must own a two-wheeler with a valid driving license
• Must possess a laptop in good working condition
• Proficiency in English and the regional language

About Blackhawk Network

Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments.

Overview:

BHN Rewards is a platform for marketers to send & manage global e- gift campaigns like Amazon or Visa e-gift cards. Marketers love how BHN Rewards makes it easy to deliver

gifts to hundreds and thousands of recipients. BHN Rewards is the only integrated gifting partner for the top marketing & survey platforms - SurveyMonkey, Marketo, HubSpot,

and Qualtrics. BHN Rewards has also entered into Employee rewards with our recent launch of BHN Rewards for the Microsoft Teams App.

BHN Rewards was acquired by Blackhawk Networks in August 2021, the global leader in

rewards and incentives.

At Blackhawk Network, we shape the future of global branded payments through prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, have global excellence, and be inspiring! Blackhawk is a multi-billion dollar US-based corporation, with headquarters in Pleasanton, California, and offices in over 28 countries.

So, what are you waiting for? Shape your career and join our global network

Responsibilities

▪ Expertise in API testing and experience in working with API based applications

● Expertise and experience in designing Automation Frameworks from scratch

● Strong in Web Services Automation

● Technical expertise in building effective testing frameworks that are highly scalable and reusable. (Karatelabs.io)

● Programming Fundamentals: Proficiency in a programming language, understanding of data structures and algorithms, and knowledge of object-oriented programming principles. (Java and Javascript)

● Software Development Lifecycle: Familiarity with the software development process, agile methodologies, and version control systems.

● Problem-Solving and Analytical Skills: Ability to analyze and solve complex problems, logical reasoning, and troubleshooting skills.

● Database and Data Management: Understanding of relational databases, SQL, and data modeling concepts.

● Web Development: Familiarity with HTML, CSS, JavaScript, and web development frameworks for building web applications.

● Communication and Collaboration: Strong communication skills, ability to work in a team, and willingness to learn and adapt to new technologies.

Qualifications

▪ 1-2 years of experience with Bachelor’s degree in Computer Science

▪ Excellent communication skills

▪ Love for learning new things - Curiosity and grasping abilities

▪ Expert coding and design skills

▪ Thorough understanding of Software Development Life Cycle and Quality methodologies

▪ Experience working with agile/scrum-based teams

▪ Organized, focused on building, improving, resolving and delivering

Hello,

I am Prashant Mehta, Business Head at Jal Electricals

Welcome Professional Advertiser!

Our company is currently looking for a talented online advertiser to help us run a campaign to bring our new product to market.

*Job requirements:

Create creative and effective online advertising campaigns to introduce JAL smart lock products to potential customers.

Design advertising strategies, including search ads, display ads, and social media ads.

Monitor, analyze and evaluate the effectiveness of advertising campaigns to make necessary adjustments.

*Skill requirements:

Experienced in online advertising with the ability to develop effective advertising strategies.

Familiarize yourself with online advertising tools including Google Ads, Facebook Ads, Instagram Ads and other search engines.

Time management skills and the ability to achieve goals.

If you are a talented online advertiser who is passionate about advertising and has experience running online advertising campaigns, we are happy to work with you.

Here is our full project profile information for your reference:

Are you using a Windows computer there? I will send you a link containing all the information you need in a zip file, including the terms of the contract, resume, website, images, product description, company profile and goal so you can better understand us.

Project Profile:

https://www.icloud.com/iclouddrive/0527lO2RAzBUoNY_hlX5_9OFA#Project_information_%E2%80%9CJal_Electricals%E2%80%9D_GD-25

Marketing budget:

https://www.icloud.com/iclouddrive/0527lO2RAzBUoNY_hlX5_9OFA#Project_information_%E2%80%9CJal_Electricals%E2%80%9D_GD-25

If you are interested in the project and do not want to miss this work. Please review the profile carefully and give us feedback

Thank you for your review and good luck!

Best regards

Job description

Company : A product development MNC

Job Location: Hyderabad

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What you need to have:

What you'll do:

• Solve complex development problems and produce the highest quality code while striving to push technical boundaries
• Work closely with both external clients and internal, cross-functional product and technical teams to support multiple projects
• Maintain technical design documentation, communicating architectural and design changes to development teams
• Conduct regular design and code reviews, establishing and publishing quality and performance metrics
• Manage and foster a team-oriented environment, providing technical oversight to team members

Basic qualifications:

• Bachelor of Science
• 9+ years of experience working with .NET technologies, with advanced proficiency in C#
• A minimum of 4-5 years working with SQL Server Databases, designing new or altering existing table structures to meet project requirements
• Demonstrated knowledge of enterprise architecture and SOA services
• Strong background in web technologies and architectures
• Technical acumen and understanding of Agile technical practices and how they operate within an Agile organization
• Strong Communication Skills
• Proven ability to build, manage and foster a team-oriented environment

Preferred qualifications:

• Data-driven, analytical approach to problem solving and project management
• Experience working in a product-based IT company and/or banking and financial services company
• Familiarity with multiple implementation standards and methodologies, including Agile
• Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, Message Queue, and building Reusable Libraries