Customer Service Representative

Job Title: Lead - Customer Support

Location: Noida Sector 2

Department: Customer Support

Job Summary:

Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.

Key Responsibilities:

- Drive high CSAT and First Call Resolution (FCR).

- Efficiently handle escalations and implement resolution SOPs.

- Lead, train, and mentor the support team.

- Optimize processes and report key performance metrics.

- Enhance customer engagement and collaborate with internal teams.

Key Requirements:

Experience : 4 years in customer support, 1 years in leadership.

Industry Preference : SaaS, IT, or similar.

Skills : Strong communication, problem-solving, and CRM expertise.

Education : Bachelor's degree preferred.

Why Join MyOperator?

- Customer-centric, innovative environment.

- Growth opportunities and competitive benefits.

Required Skills:

· Experience in implementing Object-Oriented Python, Django.

· Good understanding on Django ORM.

· Experienced in interfacing with *third party API’s using REST

· Worked with varieties of Relational Databases (RDBMS) like SQLite, MySQL, PostgreSQL.

· Experience in Version Control with Git and Bitbucket.

· Experience with JIRA the development progress and tracking deadlines of the project

Role Overview

As a Senior Frontend Developer, you will be at the forefront of developing high-quality mobile applications using React Native. This role requires a comprehensive understanding of cross-platform development, UI/UX design principles, in-app purchases, and state management. You will work closely with our backend team, designers, and product managers to deliver seamless and responsive applications that meet global market standards.

Key Responsibilities

• Lead the development of mobile applications using React Native, ensuring cross-platform compatibility and responsiveness across devices.
• Collaborate with the design team to implement intuitive and user-friendly UI/UX designs.
• Integrate in-app purchases, Firebase services, dynamic links, and develop custom features to enhance user engagement.
• Manage application state effectively using state management libraries and best practices.
• Oversee the app deployment process, including release management, to the App Store and Google Play Store, ensuring compliance with their guidelines.
• Work with the team to identify and resolve performance issues and optimize application for speed and scalability.
• Work on animations and UX of applications for both IOS and Android.
• Stay updated with the latest trends and technologies in mobile development to continuously improve app functionality and user experience.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in frontend development, with significant experience in React Native and cross-platform mobile app development.
• Strong portfolio demonstrating expertise in UI/UX design and in-app purchases integration.
• Extensive experience with Firebase, including dynamic links and other backend services.
• Proven track record of managing app releases, including deployment to the App Store and Google Play Store.
• Excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.
• Strong communication skills, with proficiency in English.
• Attach the link of mobile application worked on till date

Why Join Us?

• Opportunity to lead a cutting-edge project impacting users globally.
• Work in an environment that fosters innovation, collaboration, and professional growth.
• Competitive compensation, comprehensive benefits.

About PlanetSpark

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a series B funded global company impacting over 13 countries through live classes on communication skills through handpicked top 1% teachers, We are the category creators and market leaders in the communication skills segment. Our learners participate in gripping debates, create viral YouTube videos start their podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. We Are backed by some top VCs, such as prime venture partners, Indian Angel network FIITJEE, and global entrepreneurs such as Binny Bansal, Deep Karla Gokul, and Shirish Nandkarni. We have raised over dollar 24 million till date over five rounds. Come join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this rollercoaster ride to build the most loved brand for kids who will move the world!

Key Statics - Series B Funded - 13 countries - 35k Students - 4K Teachers - 2 Million Enrolled Classes

Mission statement for the role:

- Generate revenue by achieving weekly target through consultative inside sales.

Roles and responsibilities:

- The business development counselor interacts with parents or adult learners after they have taken a demo class and have experienced the product. Since these were high intent nurtured leads, There is no cold calling required. The role involves achieving weekly revenue targets by:

- Inviting parents or the adult learners to a video counseling session

- Conducting a detailed video counseling session with the decision-makers and taking them closer to their decision to purchase

- Looking at the entire sales life-cycle, starting from engaging with parents till final conversion and i.e. enrolment in the program

How is sales at PlanetSpark different?

- High Intent Leads - you get leads after they take a 1-hour demo.

- Extensive Training- you will get extensive instructor training and on-the-job training

- Career Progression - Get fast-track growth in designation and compensation

- Rewards and Recognition- become a star performer and get recognized through the weekly rewards ceremony!

Your career path

Working with a fast-growing, the startup provides the opportunity to grow, aggressively up the ladder and assume greater responsibilities and experiences at a very young age. Our meritocratic, performance-based policy identifies and promotes top performers.

- Business development counselor

- Senior business development counselor

- Assistant Manager

- Manager

- Senior Manager

- Associate Director - Associate Vice President - Vice president

Key skills to be successful in the role:

- Excellent communication, interpersonal presentation, and problem-solving skills

- A go better attitude and winning mindset

- Excellent influencing skills and Street smartness

- Performance-driven people who adhere to guidelines set by the organization

What we're looking for?

- We do not look for any specific degree of GPAs. We are open to all those who have a passion for sales and the zeal to grow quickly in their career.

- You should be located in Gurgaon or should be ready to locate to Gurgaon. This is a work-from-office role.

- You should be okay to work 5 days a week with a weekly off on Thursday. Saturday. Sunday are the most important days for your role as maximum customers take their counseling session on these days.

CULTURE SNEAK-PEAK

Apart from doing impactful work together, we ensure that our employees are well taken care of and that they feel strongly about creating confidence across the globe.

- Take a sneak-peek at our impact here https://lnkd.in/dvjncjTw

- Catch how we do things at our office https://lnkd.in/d3HRvbu2

- Life at PlanetSpark https://youtu.be/UY5hcQQ9Zml

• Bachelor’s degree in computer science or software engineering.
• Previous work experience with application and software development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
• Working knowledge of mavensMate or eclipse.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.
• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing documents and providing technical training for Salesforce staff.
• Maintaining the security and integrity of the application software.

Selected intern's day-to-day responsibilities include:

• Developing and executing marketing strategies that drive sales to business-to-business companies
• Research through web analytics and use keywords for global promotion and generating leads through digital means.
• Plan and execute all web, SEO/SEM, database marketing, email and social media.
• Performing market analysis and research on the latest trends.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Identify critical conversion points and drop-off points and optimize user funnels.
• Measure and report the performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Update information on our website to boost rankings.
• Researching and evaluating competitor marketing and digital content.
• Brainstorm new and creative growth strategies through digital marketing.
• Plan, execute, and measure experiments and conversion tests.

• You will build cutting-edge secure and scalable systems by writing simple and efficient code.
• You will own the backend development for one or more of our modules and collaborate with architects, other engineers, and product managers to launch new products and/or iterate on existing features. You'll build and manage automated build/test/deployment environments
• Ensure high standards through code reviews, design reviews, architecture discussions
• You will ensure that the systems you oversee are secure, fault-tolerant, and are performing reliably at high volumes.

• Well-versed in data structures, algorithms, and software design. Programming experience with at least one of Java or Python and object-oriented design
• Knowledge of SQL, NoSQL databases, Messaging/Caching technologies, and AWS deployments is a plus
• Able to write unit integration tests with coverage of code & interfaces. TDD is a plus
• Exposure to the architecture and design (design patterns, security, reliability, and scaling) of new and current systems. Experience in building highly scalable business applications, which involve implementing large complex business flows involving multiple third-party integrations
• Prior startup experience is a plus

Job Title : Software Engineer

Gogo has an exciting opportunity for a Software Engineer role who enjoys crafting great user experience and will help us design and develop our next generation airline services platform. You will be part of the team that is building a globally deployed platform for our customers using some best-in-class software technologies.

Job Summary:

The ideal candidate for this role will build and design the front-end user experience for the customer airline services platform. You will be a crucial working member of multi-disciplinary, highly skilled technical teams that design, develop, test, debug and document software, by providing high quality technical solutions and services that deliver business value and drive continuous improvement across the organisation.

Key responsibilities :

• Translate business requirements into technical details relevant to web application.
• Contribute in the design and implementation of UI changes across our product base. 
• Develop detailed technical analysis and design specifications based on functional requirements. 
• Develop modern web applications (progressive and responsive) in coordination with UI Team
• Collaborate closely with UX, Design, UI and web development teams to solve problems. 
• Develop complete front-end stack of projects using HTML/CSS/SASS, React and JavaScript.
• Integrate front-end UI with backend services.
• Build responsive web pages with HTML5, CSS, JS/React for the customer facing corporate websites.
• Define UI frameworks and architecture for websites that follow industry best practices for development

Required Skills & Experience:

• Bachelor’s Degree in Engineering with 5-8 Years’ experience in front end development
• Hands on experience Core web fundamentals: HTML, JavaScript, and CSS preprocessors like Sass or LESS.
• Front-end (CSS) frameworks like Foundation or Bootstrap
• AJAX (Asynchronous JavaScript and XML)
• MUST have Hands-on experience in ReactJS and Redux delivered project on ReactJS and played key role.
• Great understanding of Web technologies like XML, XHTML
• Client Server-side scripting languages such as web services development using RESTful implementations.
• Familiarity with the Flux Design Pattern or one of the libraries
• Unit Testing with Mocha, Karma or Jest
• Hands on with BDD Experience
• Experience working with RESTFUL API (1-2 Years’ Experience)
• Good Written and Oral Communication Skills

Gogo is the inflight internet company. We bring flexibility and performance to airlines and passengers alike across every device, every flight, everywhere—all powered by our global inflight network. Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travellers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building.