Customer Service Representative

AI/ML Engineer

CombineHealth | Bangalore (HSR Layout) | Hybrid, 4 days/week in-office

About CombineHealth

CombineHealth builds AI employees for healthcare revenue cycle management — agents that automate medical coding, billing, eligibility checks, denial management, and appeals for hospitals and physician groups across the US. Our platform runs in production at 97%+ coding accuracy across live customers, integrated with Epic, Cerner, athenahealth, and other major EHRs.

Before You Apply — Read This First

• 4 days/week in our HSR Layout, Bangalore office. Remote or fully-hybrid-light setups won't work for this team.
• Regular overlap with US business hours. Our customers, most of our leadership, and key stakeholders are US-based. You'll need flexibility for calls and collaboration that land in US morning/afternoon (India evening/night) on a recurring basis, not occasionally.

If either of these is a dealbreaker, save yourself and us the time — this isn't the role.

What You'll Actually Do

This is an agent-engineering role. Our systems are LLM-based agents, and the hard part isn't training models — it's making autonomous, multi-step systems reliable and auditable on regulated, high-stakes data. You'll work alongside senior engineers to build and improve these agents, with growing ownership as you prove yourself. Roughly:

• Help build AI agents that read unstructured clinical and claims documentation and produce structured, auditable outputs — codes, claim decisions, denial root causes, appeal drafts
• Contribute to agent architecture under senior guidance: multi-step orchestration, tool/function calling, retrieval, and context engineering
• Write and maintain eval harnesses and regression suites with hard accuracy bars. "The eval moved" is the unit of progress here — if you can't measure whether a change helped, it didn't happen
• Support production reliability and observability: tracing, logging, latency, debugging — with a senior engineer as backup, not solo pager duty from day one
• Work with senior engineers on confidence-threshold and human-in-the-loop review logic for regulated, high-stakes data
• Collaborate with product and RCM domain experts to understand real-world payer behavior and translate it into agent requirements, with support from senior team members
• Take increasing ownership of specific agent components as you build track record, with a clear path to fuller end-to-end ownership over time

What We Need

• 2–4 years shipping production software, with hands-on exposure to LLM-based systems — agents, RAG, structured extraction. Real production exposure (even as a contributor, not sole owner) matters more than side projects or coursework.
• Solid engineering fundamentals. You write production-grade Python, not just notebooks. You understand failure paths and care about correctness.
• Working familiarity with the LLM application stack: prompt engineering, tool/function calling, retrieval, and some exposure to eval-driven development. You don't need to have designed an eval harness from scratch, but you should understand why one matters.
• Some exposure to production systems: deployment, basic observability, debugging live issues, cloud (AWS/GCP/Azure). You're not expected to own infra, but you should be comfortable being in the room when things break.
• Experience with unstructured/messy real-world text is a plus — legal, financial services, insurance, healthcare, or similar domains.
• Ability to work with reasonable independence on well-scoped tasks, while knowing when to flag ambiguity to a senior engineer rather than guessing.
• Comfortable in a fast-moving startup environment: ambiguity, shifting priorities, and a willingness to learn on systems that don't have a textbook answer yet.
• Degree from a Tier-1 engineering institute (IIT/IISc or equivalent) is a plus, but we care far more about what you've built than where you studied.

Nice to Have (Not Required)

• Exposure to healthcare claims, medical coding (CPT/ICD-10/HCPCS), or RCM workflows
• Any exposure to a regulated data environment (HIPAA, SOC 2, or similar)
• Coursework or side projects involving fine-tuning, distillation, or smaller task-specific models

What Success Looks Like in 6 Months

• You've taken ownership of a well-defined component of a production agent, with senior support available
• You've meaningfully contributed to improving an accuracy, latency, or automation-rate metric on a live customer workflow
• You can debug a production issue in your area with minimal hand-holding, and know when to escalate
• You've built enough context to start taking on larger, less-scoped pieces of agent ownership

How to Apply

Please click on the link and fill in the details: https://forms.gle/XwVzwSu83B9wcaf3A

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, ecommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together. If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Job Summary

We are looking for a dedicated AI/ML Quality Assurance Engineer who will be responsible for ensuring the quality and reliability of AI/ML solutions, models, and intelligent systems. You will develop and execute test plans, validate model performance, collaborate with AI developers, and automate testing where applicable.

Key Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases for AI/ML models and AI-enabled applications (functional, non-functional, regression, performance)
• Validate AI model accuracy, stability, robustness, fairness, and reliability under diverse scenarios
• Collaborate closely with AI engineers / data scientists to understand model behaviour and requirements
• Automate validation workflows using scripting languages/tools
• Track, investigate, and report issues/defects; work with developers for root-cause analysis
• Ensure end-to-end testing of data pipelines feeding AI system
• Contribute to continuous improvement of the AI QA framework and standards
• Create test documentation, results reports, and QA metrics dashboards
• Participate in planning and QA strategy discussions

Required Skills & Qualifications:

Technical Skills:

•  Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• 3+ years overall QA experience (manual + automation; preferably including AI systems)
• At least 1 year of hands-on experience with AI/ML system testing or AI solutions
• Familiarity with automation tools (Selenium, PyTest, JUnit, or similar)
•  Knowledge of version control (Git), CI/CD principles, test management tools
•  Understanding of data validation, model evaluation metrics, bias/fairness checks

Soft Skills:

• Strong analytical and problem-solving ability
•  Excellent communication and collaboration skills
• Detail-oriented, proactive in eliminating defects early
• Ability to work in cross-functional teams

Nice-to-Have:

• Experience in automated model testing frameworks
•  Knowledge of NLP, computer vision, or deep learning testing
• Experience with cloud platforms (AWS / GCP / Azure)
• Certifications in AI/ML or QA (ISTQB, AI certification etc.)

JOB DESCRIPTION

• Has in-depth understanding of the full software development life cycle. Deep familiarity with data & business analysis, along with modern software design &development concepts encompassing a range of languages & platforms.
• Can work within an Agile team to ensure that all key technical requirements are identified, estimated, designed, implemented, and tested. 
• Can work on a collaborative cross-technology team where Java, APIs (services), PL/SQL interact with a range of business logic interfaces & systems. 
• Can own small to medium scale strategic initiatives/projects, enhances process standards and best practices, and supports issues during UAT/system rollout phases. 
• Understands business needs and priorities and provides thought leadership on potential solutions and the opportunities for technology to create positive impact on the business. 
• Has excellent analytical and problem-solving skills that are coupled with strong communication, anticipates issues, and deals with them proactively.
• Is team oriented, highly collaborative, works effectively to build strong long-term partnerships with stakeholders at all levels of the organization and across a variety of business and IT functions. 
• Self-sufficient and shows ability to lead, given the opportunity 
• Demonstrates a passion for technology innovation balanced with a pragmatic approach to developing and deploying solutions that best benefit the business.
• Nimble, adaptable, able to express ideas in meetings & design discussions, comfortable with ambiguity; course correct when circumstances change.

QUALIFICATIONS

• Bachelor of Engineering / 2-3 years of experience
• Willing to work on Testing

PRIMARY SKILLS

• Hands on experience with on Java 11 with Spring Cloud Microservices ecosystem(multi-threading, data structures, design patterns and OOP practices etc).
• Ability to Query Relational Databases like DB2, Sybase and Cloud data sources like snowflake.
• Spring, SOAP & REST Web Services with on XML/JSON based data.
• Experience with DevOps tools and Git.
• Test Driven development (TDD) and experience working in a disciplined development environment.
• Exposure to Azure Cloud experience is a plus.

GOOD TO HAVE SKILLS

• Business analysis – focused on investment management process and tools.
• Some experience into Automation Testing.

Job description:

Are you passionate about sales and client engagement?

We’re looking for a motivated Sales Executive to join our team and help drive business growth for our digital marketing & IT services.

What You’ll Do:

• Identify, qualify, and connect with potential clients through calls, meetings, and networking.
• Present and promote our services (SEO, Social Media, PPC, Email Marketing, IT Solutions, etc.).
• Understand client requirements and recommend the best-fit solutions.
• Build and maintain strong customer relationships.
• Meet and exceed monthly/quarterly sales targets.
• Maintain accurate sales records and update CRM systems.
• Stay informed on market trends and competitors.

What We’re Looking For:

• Bachelor’s degree in Business, Marketing, or related field.
• 1–2 years of experience in sales/business development (digital/IT industry preferred).
• Excellent communication, negotiation, and presentation skills.
• Goal-driven, self-motivated, and confident in handling client interactions.
• Proficiency with MS Office/CRM tools.
• Language: Hindi (Required), English (Preferred).
• Male candidates preferred (due to fieldwork/client visits).

What You’ll Get:

• Competitive Salary + Attractive Incentives
• Paid Time Off
• Career growth & learning opportunities
• Supportive, collaborative team culture
• Exposure to diverse industries & clients

Job Type: Full-time

Benefits:

• Flexible schedule

Work Location: In person

Fideo is building a software orchestration layer to simplify financial operations and treasury management for cross-border B2B businesses. Our solutions will enable small and medium-sized exporters/ importers to manage and improve their global payment collection operations, simplify receivables/ net terms management, and access capital to unlock their full growth potential.

Responsibilities:

• Redesign the entire website.
• Collaborate with cross-functional teams to understand user requirements and design intuitive user interfaces for our digital payment platform.
• Create wireframes, prototypes, and user flows to visualize design concepts.
• Conduct user research and usability testing to gather valuable feedback and insights.
• Develop and maintain a consistent and user-friendly design system.
• Stay up-to-date with industry trends and best practices to enhance the user experience.

Requirements:

• Proven experience as a UI/UX Designer or similar role.
• Proficiency in design tools like Figma, Adobe XD, Sketch, or similar.
• Strong portfolio demonstrating user-centered design solutions.
• Excellent communication and collaboration skills.
• Bachelor's degree in Design or a related field is a plus.

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

• Strong knowledge of WordPress Platform
• Expertise in WordPress Custom Theme Development and Plugin Development
• Expertise in WP Plugin Integration (WooCommerce, WPML, Membership plugins etc)
• Should understand how to make WordPress manageable from admin panel
• Understands WP architecture and knows how to perform database and code optimization for WordPress
• Expertise in HTML5, CSS3, JavaScript
• Proficiency in PHP/MYSQL and AJAX
• A thorough understanding of cross-browser compatibility issues
• Strong understanding of responsive web design techniques
• An ability to work on multiple projects and tasks at the same time
• Great attention to detail, highly organized
• A positive and upbeat attitude with the ability to learn quickly
• Minimum 4 years of experience in WordPress Development
• Experience with Magento, and Shopify (preferred)
• Excellent written and spoken English
• The ability to adapt to a diverse and multicultural environment
• A reliable workstation with a fast computer, microphone and speakers, reliable internet and power for working remotely

YOUR DUTIES AND TASKS:

• Developing and providing maintenance support for WordPress sites
• Developing custom themes and plugins
• Migrating websites from other platforms to WordPress
• Integrating and setting up plugins like WPML, WooCommerce, Membership, etc.
• Optimizing page speed of WordPress sites
• Implementing SEO/CRO best practices in WordPress sites
• Transforming complex PSD layouts into pixel-perfect presentation layer HTML5/CSS3 templates
• Creating responsive website designs
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high-quality work with a strong focus on detail