Customer Service Representative

Responsibilities

• You’ll also oversee paid search campaigns to ensure their success, and communication with clients to support their websites if needed.
• Candidate who is a skilled communicator and able to collaborate with various teams.
• Candidate must know to run Google ads, Linked ads, Facebook ads, Social media executive Google ads weekly report Facebook ads
• Develop and execute successful SEO , SMM strategies
• Proven experience as SEO Manager, SEM Manager or similar role
• Excellent communication skills
• Strong organizational and leadership skills
• Analytical mindset with numerical aptitude

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions.  
• Extreme Ownership: We own our work and its outcomes fully.  
• Proactive Collaboration: Teamwork elevates us all.  
• Pursuit of Mastery: Continuous growth drives us.  
• Effective Feedback: Honest, constructive feedback fosters improvement.  
• Client Success: Our clients’ success is our success. 

Experience Level

This role is ideal for engineers with 4+ years of hands-on software development experience, particularly in Python and ReactJs at scale. 

Role Overview 

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!   

What You'll Do

• Write Tests First: Start by writing tests to ensure code quality 
• Clean Code: Produce self-explanatory, clean code with predictable results 
• Frequent Releases: Make frequent, small releases 
• Pair Programming: Work in pairs for better results 
• Peer Reviews: Conduct peer code reviews for continuous improvement 
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes 
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines 
• Never Stop Learning: Commit to continuous learning and improvement

AI-First Development Focus

• Leverage AI tools like GitHub Copilot, Cursor, Augment, Claude Code, etc., to accelerate development and automate repetitive tasks.
• Use AI to detect potential bugs, code smells, and performance bottlenecks early in the development process.
• Apply prompt engineering techniques to get the best results from AI coding assistants.
• Evaluate AI generated code/tools for correctness, performance, and security before merging.
• Continuously explore, stay ahead by experimenting and integrating new AI powered tools and workflows as they emerge.

Requirements

What We're Looking For

• Proficiency in some or all of the following: ReactJS,  JavaScript, Object Oriented Programming in JS
• 3+ years of Object-Oriented Programming with Python or equivalent
• 3+ years of experience working with relational (SQL) databases
• 3+ years of experience using Git to contribute code as part of a team of Software Craftspeople

AI Skills & Mindset

• Power user of AI assisted coding tools (e.g., GitHub Copilot, Cursor, Augment, Claude Code).
• Strong prompt engineering skills to effectively guide AI in crafting relevant, high-quality code.
• Ability to critically evaluate AI generated code for logic, maintainability, performance, and security.
• Curiosity and adaptability to quickly learn and apply new AI tools and workflows.
• AI evaluation mindset balancing AI speed with human judgment for robust solutions.

Benefits

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
• And More: Extra perks to support your well-being and professional growth.

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Looking for a 5+ years experienced Senior Full-stack Engineer (Backend Heavy) for a research-focused, product-based, US-based Startup.

AI Assistant for Research using state-of-the-art language models (AI Agent for Academic Research)

At SciSpace, we're using language models to automate and streamline research workflows from start to finish. And the best part? We're 

already making waves in the industry, with a whopping 5 million users 

on board as of November 2025! Our users love us too, with a 40% 

MOM retention rate and 10% of them using our app more than once 

a week! We're growing by more than 50% every month, all thanks to 

our awesome users spreading the word (see it yourself on Twitter). Andwith almost weekly feature launches since our inception, we're 

constantly pushing the boundaries of what's possible. Our team of 

experts in design, frontend, fullstack engineering, and machine learning

are already in place, but we're always on the lookout for new talent to help us take things to the next level. Our user base is super engaged and always eager to provide feedback, making Scispace one of the most advanced applications of language models out there.

We are looking for insatiably curious, always learning SDE 2 Fullstack Engineers. You could get a chance to work on the most important and challenging problems at scale.

Responsibilities:

* Work in managing products as part of SciSpace product suite.

* Partner with product owners in designing software that becomes part of researchers’ lives

* Model real-world scenarios into code that can build the SciSpace platform

* Test code that you write and continuously improve practices at SciSpace

* Arrive at technology decisions after extensive debates with other engineers

* Manage large projects from conceptualisation, all the way through deployments

* Evolve an ecosystem of tools and libraries that make it possible for SciSpace to provide reliable, always-on, performant services to our users

* Partner with other engineers in developing an architecture that is resilient to changes in product requirements and usage

* Work on the user-interface side and deliver a snappy, enjoyable experience to your users

Our Ideal Candidate would:

* Strong grasp of one high-level language like Python, JavaScript, etc.

* Strong grasp of front-end HTML/CSS, non-trivial browser-side JavaScript

* General awareness of SQL and database design concepts

* Solid understanding of testing fundamentals

* Strong communication skills

* Should have prior experience in managing and executing technology products.

Bonus:

* Prior experience working with high-volume, always-available web applications

* Experience in ElasticSearch.

* Experience in distributed systems.

* Experience working with a Start-up is a plus point.

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years

Position Overview :

Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.

Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours

We have:

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

What you’ll do:

• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Position Purpose:

The Software Engineer II is responsible for independently developing and assisting in the design of a product that our customers and associates love. As a Software Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Software Engineer IIs may be involved in configuration, security, resilience, performance tuning and production monitoring.

Major Tasks, Responsibilities & Key Accountabilities:

Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions; Documents, reviews and ensures that all quality and change control standards are met; Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Writes custom code or scripts to automate infrastructure, monitoring services, and test cases; Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production; Program configuration/modification and setup activities on large projects using HD approved methodology; Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively

Learning - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems

Plans and Aligns - Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:

3+ years

Preferred Qualifications:

• Should have worked in a SaaS Company
• Experience in creating developer friendly integrations with other Apps/Software
• Experience in writing SQL queries against a relational database
• Experience in version control systems
• Experience in front end technology such as HTML, CSS, and Javascript/Typescript frameworks
• Experience in an object-oriented programming language (preferably Java)
• Experience in source code version control
• Experience in Relational or noSQL database technology
• Experience in cloud computing techniques
• Experience in CI/CD tools
• Experience in microservice-based architecture
• Experience with modern debugging and root cause analysis techniques
• Exposure to security frameworks for user and services authorization and authentication
• Exposure to creating and executing unit, functional, destructive and performance tests

Job Description: Java Full Stack Developer 

Skills 

Primary 

• Java, J2EE, Spring MVC 
• Hibernate or other ORM 
• Web technology and security, REST framework 
• Any one UI technology and ready to learn a new one. 
• Database knowledge (MySQL, Oracle, Postgres) 
• Unit testing frameworks 
• Version Control (Eg., Git) 

Good To Have 

• JQuery, XML, HTML5, AngularJS/Angular and other UI technology
• Shell Scripting 
• Python 

Key Responsibilities 

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Stay up-to-date on emerging technologies 

Requirements 

• 2 to 5 years of work experience as a Java Developer or similar role 
• BS/MS degree in Computer Science, Engineering or a related subject 
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns. 
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing web applications using at least one popular web framework
•  Experience with test-driven development

Job Benefits and Compensation 

• WebShar offers a very competitive salary depending on experience 
• 24 days paid vacation each year (CL, PL, SL), earned at a rate of 2 days per month. 
• MacBook Pro 
• Flexible time / and availability to work from home from time to time 
• Medical insurance 
• Team outing and lunches, 
• Reimbursement as per HR policies 

○ Internet reimbursement upto 1500 

○ Commutation reimbursement upto 6000 

○ ISD reimbursement