Customer Service Representative

Role Overview: As a Product Marketing Manager, you will play a pivotal role in driving the success of our products by developing and executing marketing strategies to build brand awareness, engage customers, and support international market expansion. This is a unique opportunity to shape the marketing function in a fast-paced startup environment. 

Key Responsibilities: 

1. Product Positioning & Messaging: 

○ Develop compelling product messaging and positioning that highlights value propositions and resonates with target audiences globally. 

2. Go-To-Market Strategy: 

○ Lead go-to-market planning and execution for product launches, ensuring alignment across product, sales, and marketing teams. 

○ Collaborate with cross-functional teams to create launch campaigns, content, and 

resources. 

3. Market Research & Insights: 

○ Conduct market research and competitor analysis to understand industry trends, customer needs, and growth opportunities. 

○ Use data-driven insights to refine product and marketing strategies for international markets. 

4. Content Development: 

○ Create and oversee the development of marketing assets such as product demos, brochures, videos, case studies, and thought leadership content. 

5. International Marketing: 

○ Build and execute marketing strategies for global markets, adapting campaigns to cultural nuances and regional demands. 

○ Partner with local teams, distributors, or agencies to drive regional success. 

6. Customer Engagement: 

Develop strategies to build customer advocacy through testimonials, reviews, and case studies. 

○ Lead customer feedback loops to influence product improvements and innovations.

7. Performance Tracking & Reporting: 

○ Monitor and analyze marketing campaign performance using KPIs and ROI metrics.

○ Provide actionable insights to improve campaign effectiveness and product adoption. 

Required Skillset

·       The candidate should be well-versed in advanced off-page SEO methodologies like link-building, influencer collaboration, guest blogging, and content promotion.

·       Profound knowledge of on-page SEO, such as keyword optimization, meta tags, title improvement, URL structure, user experience, and conversion rate optimization, is necessary.

·       Must have relevant experience in team leadership, workflow organization, and project management.

·       Should be capable of devising, articulating, and implementing successful SEO strategies for enhanced website performance and ranking.

·       Exceptional verbal and written communication aptitude is required for articulate interactions with the team and other stakeholders.

·       Proficiency in MS Office Suite, especially Excel, is a prerequisite for effective data analytics and reporting.

·       Record-keeping ability and advanced skills in data reporting, with a clear understanding of analytics tools like Google Analytics, SEMrush, and Ahrefs, is a must.

·       Should be able to conceptualize innovative solutions for achieving high quality and authoritative link-building.

·       The capability to quickly identify and rectify issues impacting the SEO performance of the website is required.

·      A proven track record in SEO showcasing improved SEO performance is crucial.

Job Description

·       Guide the SEO team in applying best SEO practices to all online content.

·       Oversee and manage SEO team's workflow to ensure deadlines and targets are achieved.

·       Formulate effective on-page and off-page SEO strategies.

·       Undertake keyword research for improving organic SEO rankings.

·       Analyze SEO statistics, including traffic, ranking, clicks, and bounce rates.

·       Establish systems and standards for optimizing all content for SEO.

·       Design strategies and action plans for building high-quality, authoritative backlinks to our website.

·       Monitor and assess search results and performance across major search channels.

·       Execute data analysis to inform SEO strategy and provide enhancements.

·       Regularly track and report on KPIs using tools like Google Analytics, SEMRush, and Ahrefs.

·       Present detailed reports and insights to the team and stakeholders.

·       Communicate SEO strategies and results to the team, clients and stakeholders in a clear, precise manner.

·       Work in collaboration with other departments, such as content, design, and development, to manage SEO strategy.

Data Engineering : Senior Engineer / Manager

As Senior Engineer/ Manager in Data Engineering, you will translate client requirements into technical design, and implement components for a data engineering solutions. Utilize a deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution.

Must Have skills :

1. GCP

2. Spark streaming : Live data streaming experience is desired.

3. Any 1 coding language: Java/Pyhton /Scala

Skills & Experience :

- Overall experience of MINIMUM 5+ years with Minimum 4 years of relevant experience in Big Data technologies

- Hands-on experience with the Hadoop stack - HDFS, sqoop, kafka, Pulsar, NiFi, Spark, Spark Streaming, Flink, Storm, hive, oozie, airflow and other components required in building end to end data pipeline. Working knowledge on real-time data pipelines is added advantage.

- Strong experience in at least of the programming language Java, Scala, Python. Java preferable

- Hands-on working knowledge of NoSQL and MPP data platforms like Hbase, MongoDb, Cassandra, AWS Redshift, Azure SQLDW, GCP BigQuery etc.

- Well-versed and working knowledge with data platform related services on GCP

- Bachelor's degree and year of work experience of 6 to 12 years or any combination of education, training and/or experience that demonstrates the ability to perform the duties of the position

Your Impact :

- Data Ingestion, Integration and Transformation

- Data Storage and Computation Frameworks, Performance Optimizations

- Analytics & Visualizations

- Infrastructure & Cloud Computing

- Data Management Platforms

- Build functionality for data ingestion from multiple heterogeneous sources in batch & real-time

- Build functionality for data analytics, search and aggregation

• 7+ years of full-time work experience after completing an undergraduate degree
• At least 2+ years of experience in engineering management experience.
• Experience with AWS, GCP, and/or Azure technologies including serverless
• You know what high-quality code — and software engineering processes — look like and know how to foster an environment that creates them.
• Execution focused with an ability to navigate ambiguity.
• Ability to do both long-term thinking and short-term planning.
• Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
• Experience leading 5+ engineers is preferred.

• Automate deployments of infrastructure components and repetitive tasks.
• Drive changes strictly via the infrastructure-as-code methodology.
• Promote the use of source control for all changes including application and system-level changes.
• Design & Implement self-recovering systems after failure events.
• Participate in system sizing and capacity planning of various components.
• Create and maintain technical documents such as installation/upgrade MOPs.
• Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
• Support 24x7 availability for corporate sites & tools.
• Participate in rotating on-call schedules.
• Actively involved in researching, evaluating & selecting new tools & technologies.

• Cloud computing – AWS, OCI, OpenStack
• Automation/Configuration management tools such as Terraform & Chef
• Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
• Scripting languages - Ruby, Python, Bash
• Systems administration experience – Linux (Redhat), Mac, Windows
• SCM systems - Git
• Build tools - Maven, Gradle, Ant, Make
• Networking concepts - TCP/IP, Load balancing, Firewall
• High-Availability, Redundancy & Failover concepts
• SQL scripting & queries - DML, DDL, stored procedures
• Decisive and ability to work under pressure
• Prioritizing workload and multi-tasking ability
• Excellent written and verbal communication skills

• Database systems – Postgres, Oracle, or other RDBMS
• Mac automation tools - JAMF or other
• Atlassian Datacenter products
• Project management skills

• 3+ years of hands-on experience in the field or related area
• Requires MS or BS in Computer Science or equivalent field

• Assisting developers to write efficient code.
• Tuning and debugging customer installations.
• Maintaining internal development and test databases.
• Working closely with leading experts in Supply Chain management to support various E2open teams.
• Provides on-call support in a 24x7 environment.

The position requires night shift work to support the US time zone.

Required Experience/Skills:

• Bachelor's/Master's/PhD degree in Engineering, Computer Science, Mathematics, or other Science with a consistent academic record (Preferably more than 70%)
• Oracle-certified DBA with 3+ years of DBA experience
• Oracle 12c and 19c experience is a must.
• Experience in Performance Tuning and Query Optimization is a must.
• Expertise and development experience in PL/SQL and SQL
• Experience in Oracle installation, upgrade backup, and recovery methods.
• Experience in Unix/Linux shell scripting.
• Track record of delivering quality work on time and ability to expand own expertise.
• Self-motivated, detail and team-oriented
• Solid verbal and written communication skills
• Enjoys dynamic, result-oriented work culture.
• Excellent problem-solving and troubleshooting skills.
• Experience considered a plus: 
• MySQL and PostgreSQL
• Knowledge of server, storage, and networking technology.
• Supply Chain background

Currently We are Looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities :

·         Develop new user-facing features

·         Build reusable code and libraries for future use

·         Ensure the technical feasibility of UI/UX designs

·         Optimize application for maximum speed and scalability

·         Assure that all user input is validated before submitting to back-end

·         Collaborate with other team members and stakeholders

Experience & Skills :

·         Experience in coding using Angular, AngularJS, ionic framework mandatory.

·         Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery, understanding of web markup, including HTML5, CSS3

·         Proficient understanding of client-side scripting and JavaScript frame

·         Good understanding of  advanced JavaScript libraries and frameworks, such as AngularJS

·         Good understanding of asynchronous request handling, partial page updates, and AJAX

·         Basic understanding of server-side CSS pre-processing platforms

·         Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Photoshop is a plus.

·         Proficient understanding of cross-browser compatibility issues and ways to work around them.

·         Proficient understanding of code versioning tools, such as Git / Mercurial / SVN

·         Good understanding of SEO principles and ensuring that application will adhere to them