Customer Service Representative

Role Overview

We are looking for an experienced Microsoft Dynamics CRM / Dynamics 365 Developer with strong expertise in CRM customization, configuration, integration, and Agile delivery. The candidate will be responsible for designing, developing, customizing, integrating, and supporting Dynamics CRM solutions aligned with business requirements.

Key Responsibilities

• Customize and configure Microsoft Dynamics CRM / Dynamics 365 CE based on business requirements.
• Develop and maintain entities, fields, relationships, forms, views, dashboards, business rules, workflows, and business process flows.
• Develop CRM solutions using plugins, custom workflows, JavaScript, Power Automate, and custom APIs.
• Design and implement integrations between Dynamics CRM and external systems using REST/SOAP APIs, Azure services, middleware, and web services.
• Work with CRM security roles, business units, teams, field-level security, and access controls.
• Perform data migration, data validation, and integration-related activities.
• Troubleshoot production issues and provide root-cause analysis and technical fixes.
• Participate in requirements analysis, technical design, development, testing, deployment, and production support.
• Follow development standards, maintain technical documentation, and participate in code reviews.
• Collaborate with functional consultants, business stakeholders, QA teams, and other developers.
• Work effectively within an Agile/Scrum development environment, participating in sprint planning, daily stand-ups, reviews, and retrospectives.

Required Skills

• Strong hands-on experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
• Good knowledge of CRM customization and configuration.
• Experience with C#, .NET, JavaScript, SQL Server, and Dynamics 365 SDK/API.
• Experience developing plugins, custom workflow activities, Power Automate flows, and JavaScript customizations.
• Strong understanding of Dynamics 365 Web API / REST APIs and third-party integrations.
• Experience with solution management, deployments, and environment management.
• Understanding of CRM data model, security model, and business processes.
• Experience working with Azure integration services is an advantage.
• Good understanding of Agile/Scrum methodologies and SDLC.
• Strong analytical, troubleshooting, communication, and problem-solving skills.

Preferred Qualifications

• Microsoft Dynamics 365 / Power Platform certifications.
• Experience with Power Apps, Dataverse, Power Automate, Azure Functions, Logic Apps, or Service Bus.
• Experience with CI/CD and DevOps practices using Azure DevOps.
• Exposure to Dynamics 365 Sales, Customer Service, Field Service, or related modules.

Job Title: Junior Accounts Executive

Location: Thane, Mumbai

Experience: 1 – 2 years

Job Summary

We are seeking a proactive Junior Accounts Executive to support accounting

operations, MIS reporting, and project financial tracking. The role involves handling daily

accounting tasks, monitoring project expenses, and ensuring proper documentation and

compliance.

Key Responsibilities

 Prepare and maintain MIS reports on a regular basis

 Pass Tally entries (purchase, sales, journal, payments, receipts)

 Track and monitor project-wise expenses and payments

 Analyze and report Budget vs Actual expenses

 Perform document checking and verification

 Coordinate with CA for utilization certificates and financial documentation

 Prepare and maintain vouchers and proper filing system

 Conduct physical site visits/checking for verification when required

 Ensure statutory compliance and proper documentation

 Coordinate with internal teams for accounts and project updates

Required Skills & Qualifications

 Bachelor’s degree in Commerce (B.Com) or related field

 1 – 2 years of experience in accounting

 Working knowledge of Tally ERP

 Basic understanding of MIS reporting and budgeting

 Familiarity with statutory compliance requirements

 Good knowledge of MS Excel

 Strong attention to detail and organizational skills

Preferred Candidate Profile

 Willingness to visit project sites when required

 Good coordination and communication skills

 Ability to manage multiple tasks and deadlines

Why Join Us?

 Exposure to project-based accounting and MIS

 Opportunity to learn and grow in a dynamic environment

 Hands-on experience in compliance and financial tracking

The role involves managing end-to-end air contracting, pricing, and operational execution for MICE (Meetings, Incentives, Conferences, and Exhibitions) travel. The candidate will be responsible for airline negotiations, group fare management, and seamless delivery of group travel requirements.

Preferred Qualifications:

Graduate/Postgraduate in Travel, Tourism, or Business Management

5–10 years of experience in MICE / Group Air Operations

Experience in OTA, TMC, or airline contracting roles

Key Responsibilities:

1. Air Contracting & Negotiation

Develop and maintain strong relationships with airlines for MICE/group travel.

Negotiate competitive group fares, series fares, and ad-hoc deals.

Secure allotments, blocked space, and special discounts for large groups.

Manage seasonal contracts and promotional tie-ups with airlines.

2. Pricing & Revenue Optimization:

Design competitive pricing strategies for MICE groups.

Coordinate with internal sales teams to provide best-in-market quotations.

Analyze market trends, competitor pricing, and demand patterns.

Maximize margins while ensuring conversion of group queries.

3. Operations & Execution:

Handle end-to-end MICE air operations (booking to departure).

Coordinate group PNR creation, ticketing, name updates, and schedule changes.

Ensure timely issuance of tickets and compliance with airline deadlines.

Manage last-minute changes, cancellations, and disruptions.

4. Stakeholder Coordination:

Work closely with Sales, Product, Finance, and Tech teams.

Liaise with airline account managers and GDS/API partners.

Coordinate with corporate clients and event planners.

5. Process & System Management:

Ensure proper use of GDS systems (Amadeus/Galileo/Sabre).

Work on API integrations for airline group bookings (if applicable).

Maintain accurate MIS reports, booking trackers, and reconciliation.

6. Customer Experience :

Ensure smooth travel experience for large groups.

Provide proactive communication on schedule changes or disruptions.

Handle escalations efficiently with quick resolution.

Key Skills & Competencies:

Strong airline contracting and negotiation skills

In-depth knowledge of MICE travel operations

Expertise in GDS systems (Amadeus, Galileo, Sabre)

Excellent coordination and stakeholder management

Analytical mindset for pricing and revenue optimization

Ability to handle high-pressure, time-sensitive operations

Additional Advantage:

Existing airline relationships

Experience in international group movement and exposure to API-based airline integrations.

About Nav Tech Electronics:

Founded on principles of Inclusiveness, Innovation and Empowerment, Nav Tech Electronics is a team of dedicated, diverse Software developers and Embedded Hardware Engineers. Nav tech Electronics has been providing Engineering services to the Automotive Industry in the fields of ADAS, Electrification and Battery Management, which are both driving rapid changes in Vehicle Architecture and revolutionising the last-mile mobility space.

Company URL: www.navtechelectronics.com

Job Title: ENGINEERING MANAGER (PLC / SCADA & INSTRUMENTATION)

Location: Hyderabad (Work from Office)

Job Type: Full-Time

Department : Engineering & Automation

Project Scope : EPC – PLC/SCADA/Instrumentation

Experience: 7 to 10 Years

Note : Willingness to travel and work at project sites across India.

ROLE SUMMARY

The Engineering Manager will lead end-to-end Engineering, Procurement & Construction (EPC) of PLC/SCADA and Instrumentation projects for water supply, irrigation, and pump house infrastructure. This is a hands-on leadership role responsible for technical design, procurement, site execution, commissioning, and team development – building Navtech’s EPC automation practice from the ground up.

KEY RESPONSIBILITIES

EPC Project Management

•     Lead EPC projects from engineering kick-off through procurement, FAT, SAT, commissioning & handover.

•     Manage project timelines, BOQs, vendor negotiations, subcontractors, and site commissioning teams.

•     Review and approve drawings, panel layouts, cable schedules, loop diagrams, and MARs.

SCADA System Design & Architecture

•     Design SCADA architecture for water treatment plants, irrigation pump houses, and distribution networks.

•     Prepare FDS, system architecture documents, I/O schedules, and SCADA graphic standards.

•     Select SCADA platforms (Ignition, AVEVA, WinCC, Wonderware) and define protocols (Modbus, DNP3, IEC 60870, OPC-UA).

PLC / RTU Programming & Integration

•     Develop and review PLC/RTU logic (Siemens, Allen Bradley, Schneider, ABB) for pump control, level monitoring, flow management, and interlocks.

Integrate field instruments with SCADA via wired/wireless/GPRS communication networks.

Instrumentation Engineering

•     Prepare instrument index, datasheet, hook-up diagrams, cause & effect matrix, and I/O list for all field instruments.

•     Select and procure instruments – flow meters, pressure/level transmitters, analyzers, VFDs, and motor starters.

•     Ensure calibration, loop checks, and functional testing of all field instruments prior to commissioning.

Networking, Infrastructure & Cybersecurity

•     Design OT network topology – industrial Ethernet, fiber optic, GPRS/4G RTUs, VPN, and OT firewall segmentation.

•     Set up SCADA server infrastructure – historian, redundant servers, HMI workstations, and cloud/edge connectivity.

Client Engagement & Team Building

•     Serve as primary technical contact for clients, consultants, and government water project authorities.

•     Prepare technical proposals, presentations, and BOQs for pre-bid and project stages.

Recruit, mentor, and manage SCADA engineers, instrumentation engineers, and commissioning specialists;

TECHNICAL SKILLS

SCADA / HMI : Ignition, AVEVA, Wonderware, WinCC, Vijeo Citect

Protocols  : Modbus, DNP3, IEC 60870-5, PROFIBUS, OPC-UA, MQTT

PLC / RTU : Siemens S7, Allen Bradley, Schneider Modicon, ABB, Delta

Instrumentation : Flow meters, Level/Pressure transmitters, Analyzers, VFDs, MFM

Networking  : Industrial Ethernet, Fiber, GPRS/4G RTUs, VPN, OT Firewall

Tools : AutoCAD, EPLAN, MS Project, MS Office

EXPERIENCE

•     7–10 years in PLC/SCADA/Instrumentation engineering with 3–4 years in water/irrigation EPC projects.

•     Proven track record of independently managing end-to-end EPC project delivery – design through commissioning.

•     Experience with government/municipal water utilities or irrigation departments preferred.

QUALIFICATIONS

•     B.E./B.Tech – Electrical, Electronics, Instrumentation, or E&C Engineering.

•     M.Tech or MBA (relevant field) will be an added advantage.

Certifications in SCADA platforms (Ignition, AVEVA, WinCC) or PLC programming preferred.

Kindly acknowledge the same with the below details:

Experience

Current CTC

Expected CTC

Reason for Job change or relocation

Notice Period

• 2+ years experience in Web Designing - Wordpress

• Experience in building both front-end and back-end of the website
• Knowledge of WordPress Plugins
• Excellent and written and verbal communication skills with proven fluency in English
• Good understanding of Web architecture
• Analysing website performance and troubleshooting errors
• Conducts Wordpress design/development research and performs discovery analyses for new client projects, including content reviews and wireframing. 
• Creates Wordpress design/development strategies based on research.
• Stay up-to-date with new web technologies.

• Expertise in Java server-side development: Core Java, Golang Servlets, Spring Core, React JS, Spring Boot with GRPC, and Hibernate.
• Exposure to microservice design patterns.
• Good knowledge in Data Structures, Algorithms, Object-Oriented Design, Analysis, Design patterns, and other computer science concepts.
• Knowledge of GraphQL, Kafka, PostgreSQL will be added advantage.

• Develop, maintain and support company
• Assist in technical specification and solution design documentation to address customer needs
• Ensure customer implementations are delivered to meet/exceed customer expectations
• Collaborate with cross-functional teams on project delivery, solution development, and deployment as needed

Requirements:

• 2+ years experience in a software development/consulting role, preferably in comprehensive eBusiness and Supply Chain Solutions
• 2+ years experience in Software Analysis, Design, and Development using J2EE technology stacks (Core Java, JSP, XML, Hibernate & Java scripts) and Oracle database (PL/SQL)
• 2+ years experience with the configuration and Installation of J2EE servers like Web logic, Web Sphere, and Oracle
• 2+ years experience with integration technology (knowledge of EAI and B2B tools)
• 2+ years working knowledge of UNIX system (Solaris and Linux)
• Exceptional verbal and written communications skills
• Excellent interpersonal & planning skills and cross-group coordination at all levels
• Bachelor Degree in Computer Science, or equivalent
• Willing to travel when needed.

Preferred (Optional) Skills:

• Supply-chain domain experience implementing and integrating Global Trade Management solutions
• Experience in the integration, deployment or support of an ERP, SCM, or similar systems from SA