Customer Service Representative

About Infinx

A unique player in the U.S. revenue cycle market, Infinx combines the best of AI software with qualified domain experts in human intelligence (HI)to deliver a robust, end-to-end solution to our customers. Established in 2011, Infinx has grown rapidly to serve more than 100 customers, including some of the largest hospitals, radiology and imaging centers, and diagnostic labs in the United States. Our offices in Mumbai and Bangalore build the products that serve these customers.

Roles & Responsibilities

Who are we looking for?

We are looking for a technical product manager who can get to the heart of a problem quickly and solve it. If you love to work in a start-up-like and high-performance environment, drive great things, and be great in the process; if you love the amalgamation of Analytics, Machine Learning, and Technology to build world-class software products and solutions; Infinx is the place for you.

As an integral member of the Product team at Infinx, you will be bestowed with the responsibility to ensure product line success. In this role, you will work with the Product Team to shape the direction of Infinx’s Revenue Cycle and Patient Access products that establishes us as a SaaS leader in a highly competitive and rapidly changing healthcare market. Apply your expertise to build products for healthcare providers so that they focus more time on doing what they do best: provide patient care.

How will you lead?

• Liaise with the Product Leadership to prioritize initiatives for scrum teams; define outcomes for sprints and releases
• Work closely with the product engineering team to drive product requirements and ensure the timely release of products and solutions, managing the complete life cycle of products/modules you are responsible for
• Build, groom, and prioritize the backlog based on KPI/data-driven decision-making; value data over opinions
• Drive product releases against committed features and functionalities through feature prioritization and trade-off decision-making with product engineering
• Act like an owner for the success of your product and ensure that product decisions are based on strong logical rigor and in-depth analysis
• Monitor industry trends and evangelize new offerings and solutions with the leadership team; combine tactical roadmaps and requirements with strategic goals
• Collaborate cross-functionally with developers, account leads, operations, and customer success to coordinate releases and deliver high market-acceptance products

What’s our ideal candidate?

• A self-starter who thinks creatively and laterally to create a product that is central to the success of the business
• 3-5 years of product management experience; development experience is a plus
• Familiar with the agile development framework and SDLC; experience with JIRA or other development tracking tools is a plus
• Experience in Analytics and Data-driven decision-making and tools is highly desirable
• Basic exposure to key technologies/products like SQL, Python, AWS, etc. is desirable
• Experience with SaaS/ PaaS products, ETL technologies or data warehouses is a plus
• Exposure to US Healthcare/ Health IT environment is a plus
• Work experience in a startup would be a plus
• Ability to work across geographies and time zones
• Creative, resourceful, detail-oriented, highly organized, and hands-on Strong problem-solving and analytical skills
• Comfortable with a fast-paced, always-on, highly ambiguous environment

Job description

The ideal candidate must have extensive development experience of microservices using Java Spring Boot. In addition, they should know the installation, configuration, platform operations, and troubleshooting of API products. Besides, they should also have experience in API design, BaaS, Advanced proxies, Analytics, Developer Portal, and creating RESTful API patterns.

Responsibility

Develop and design RESTful microservices and APIs

Be involved in the development life cycle and would be doing definition and feasibility analysis

Apply latest software design techniques and contribute to the technical design of new solutions

Troubleshoot issues and solve problems where needed

Write object-oriented and maintainable code

Deliver quality results on time with minimal supervision

Work with multiple stakeholders involved in the project

Deliver APIs with standard documentation as per Open API standards

Skillset

Bachelor’s/Master’s degree in computer science, information technology, or engineering

At least 3-5+ years of experience in developing APIs and microservices using Spring Boot

Expertise in Java

Hands-on Experience in OOPS concepts, Spring Boot, Spring 3.x, Spring Dependency Injection (IOC, MVC, JDBC, JMS, etc.), and hibernate or any other ORMs

Hands-on experience in web services-RESTful

Knowledge of Restful API design patterns

Working knowledge in Databases (SQL Server, Oracle) and SQL

Hands-on experience in NGINX (Webserver and Reverse proxy)

Hands-on experience in setting up MTLS between microservices

Hands-on experience in docker implementation

Hands-on experience in consuming SOAP services from microservices

Hands-on experience in application servers like Tomcat and WebLogic

Hands-on experience in any of Java IDE (Eclipse, IntelliJ)

Hands-on experience in dependency and build management tools preferably Maven

Familiarity with code versioning tools, like Git, SVN, and Mercurial

Familiarity with APIGEE API gateway

Familiarity with Node.js

Onsite - Bahrain

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: React-Native, Javascript, Android, iOS, PostgreSQL, Serverless, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Implement clean and modern mobile interfaces that provide an excellent user experience. 
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science.
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript
• Knowledge of frameworks such as React-Native is a big plus
• Ability to write code compatible across browsers and other clients
• Good understanding of backend systems i.e. web services, APIs from a consumer perspective
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

Overall Purpose of the Role:

We are looking for a self-motivated Unreal Engine developer who understands the value of working on unique applications and is extremely passionate about innovating and inventing/discovering new things. The candidate will be responsible for developing and maintaining our platform lineup. The key responsibilities of the job are:

• Perform full life-cycle software development
• (Requirements: analysis, Tech design, implementation, integration, testing, debugging, and support).
• Work directly with researchers and project stakeholders to ensure proper software design and delivery.
• Design and develop modular platforms.
• Stay updated on current trends in AR/VR/MR/XR.
• Writing reusable, testable, and efficient code in rapid timing.
• Writing unit tests for important logic and services.
• Implementation of security and data protection.

Credentials we are looking for:

• (Senior UE Developer) 5 years+ of experience with game development and at least 3 years of experience with Unreal Engine
• An entrepreneurial spirit that drives innovation within a target industry.

Skills essential to the role:

• High proficiency with Unreal Engine 4 Blueprints
• High-Level C++ skills within Unreal Engine 4 and outside.
• Extremely good problem-solving skills
• Networking, replication, and multiplayer integrations with VOIP services and video.
• Knowledge of the Google and Apple app store functionality and build processes.
• Core knowledge of how Unreal Engine 4 works internally
• Ability to modify API’s to get the desired result within Unreal Engine 4
• Ability to create and modify plugins within the Unreal Engine framework
• Understanding of fundamental design principles behind a scalable and modular application.

• Skills that will add value:
• AWS and Gamelift
• PHP, databases and Web Integrations
• Understanding of live streaming formats such RTMP. 
• Basic design skills and minimalist sensibilities. No major design skills required, but an understanding of what makes something look good.
• Basic cross-platform CG asset implementation skill
• Collaborative working using version control tools such as Git and project management applications.
• Low-level project planning and estimation skills.
• Strong leadership skills.
• A wicked sense of humor (you’ll need it).