Telesales Executive

Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

• Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
• Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
• Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

• Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

• Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
• Identify gaps in self-help documentation and help fill them.
• Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

• Keep Merchants updated on ticket status, resolution timelines, and escalations.
• Work cross-functionally with product, engineering, onboarding, and customer success teams.
• Handle administrative tasks, process compliance, and internal alignment.

Qualification

• Fluent English Required – Your international accent should clear communication across borders
• Accent Requirement-English with an International (Neutral) Accent
• Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
• Remote Installation Wizard – Install software remotely with finesse and precision.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Company Description

At Magma, we create content that delivers tangible outcomes. Some of the world’s best companies come to us when they need content that ranks high on search engines and drives real engagement.

Our clients include Airbnb, Upwork, Digital.com, Nice Job, Unmudl, and many more.

Job Description

We are seeking a dynamic and detail-oriented Brand Manager with experience in a marketing agency environment to join our team. The ideal candidate will have a proven track record of managing clients and executing successful brand strategies. This role requires a strong understanding of social media management, content planning, and team leadership, with a keen eye for detail and excellent communication skills.

Key Responsibilities:

1) Develop and implement comprehensive brand strategies for clients to enhance brand awareness and market presence.

2) Manage client relationships, ensuring exceptional service and clear communication to understand their needs and objectives.

3) Oversee social media management, including content planning, creation, and scheduling to drive engagement and brand loyalty.

4) Collaborate with cross-functional teams to produce high-quality content that aligns with brand guidelines and marketing goals.

5) Monitor and analyse market trends, competitor activities, and campaign performance to inform strategy and optimize results.

6) Lead and mentor team members, fostering a collaborative environment to achieve project goals.

7)Coordinate with international teams or clients, leveraging global insights to enhance brand

strategies.

8)Utilize SEO best practices to improve online visibility and drive traffic to brand platforms.

Qualifications:

1) Bachelor’s degree in Marketing, Business, or a related field.

2) 3-5 years of experience in brand management, preferably within a marketing agency.

3) Proven experience in client servicing and relationship management.

4) Strong knowledge of social media platforms, content planning, and digital marketing strategies.

5)Familiarity with SEO principles and practices is a plus.

6) Exceptional communication skills, both written and verbal.

7) Ability to multitask and manage multiple projects simultaneously while maintaining attention to detail.

Benefits:

1) Opportunities for professional development and growth.

2) A dynamic work environment that encourages creativity and innovation.

Greetings!!!

We are hiring for the position of "Starlims Developer" for one of the IT MNCs.

Exp: 5.5 - 12 yrs

Loc: PAN India

Skills: Starlims, Starlims developer, SQL

Job Description:

1. Need only Starlims developer.
2. Candidate should have Experience in SSL(Starlims Scripting Language).
3. Candidate should have Experience in DB Design- Optimization- MS SQL, and web services.

Create and maintain database tables, views, indexes, and triggers.

Implement and maintain database code in the form of stored procedures, scripts, queries, views, triggers, etc.

Develop and maintain high-quality stored procedures.

Write low cost, high-quality database queries and code while maintaining data quality, privacy, and security

Profile databases, measure database performance and troubleshoot complex database issues, and IO bottlenecks.

Optimize database queries and ensure table locking/deadlocks happen in production.

Optimize large, complicated SQL statements & Stored Procedures.

Cost optimization of Amazon instances using databases.

Knowledge of database design principles, query optimization, index management, integrity checks, statistics and isolation levels

Knowledge of message queuing, indexing, and high-performance data concept

Knowledge of JSON and PostgreSQL support for JSON.

Good Grasp of ETL concepts

Work with front-end developers to define simple yet powerful APIs

Work with DBAs to ensure the efficiency of database code, integrity of data structures and quality of data content.

Coordinate with product managers and leadership teams to build effective database objects

Excellent verbal and written communication skills

Good attitude towards work and flexibility

Ability and willingness to handle multiple tasks in a fast-paced environment

Ability to evaluate alternative solutions and/or workarounds

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.

About Us:

Winjit is one of Indias leading technology providers with over a decade of experience in

innovating engineering solutions across industries. Founded in 2004, by two technology

enthusiasts. It specializes in designing strategic, state-of-the-art, AI-first approach solutions

to all business problems. With more than 15 years of undertaking technical challenges and

building robust AI solutions, Winjit establishes meaningful and ingenious strategies, maps

curative solutions to help stand out within the automation industry. Winjit helps to design and

develop agile solutions that range from IoT solutions to a wide range of multiple artificial

intelligence-based platforms strategically crafted to your requirements.

Job Summary:

We are currently seeking a professional, skilled Sr. Software Engineer to develop, create,

and modify next generation computer applications software or specialized utility programs

throughout our company. 

Job Role:

Develop repeatable processes; clearly communicate ideas and expectations

Expand existing software to meet the changing needs of key demographics

Identify, research, and present new solutions to old problems as technology and

opportunity arises

Develop a new software product from the ground up, while working closely with

company stakeholders

Create fault-tolerant programming and a thorough QC process

Create scalable, automated solutions to save time and resources and/or increase

profitability

Write tests for both existing and created code to ensure compatibility and stability

Continuing education to stay up to date on emerging technologies and best

practices

Design and develop new mobile applications and features

Ensure quality of application by Testing, debugging, and maintaining the

application software throughout the product lifecycle.

Must Have Skills:

1. ASP.Net Core 2.0 (C#) (Minimum 1 year in .net is must have)
2. MS SQL/TSQL
3. Html and/or CSS

Job descriptions

Team Lead Full stack developer

Born at MIT, GeniusMesh is an executive networking, career coaching and recruitment platform. We are building our offshore team to support our growth. The lead full stack developer has a range of responsibilities from shaping and implementing strategic products to ensuring that we stay on the leading edge of technology. Responsible to contribute across the technology stack, from database and DevOps infrastructure that supports continuous deployment, to application development.

•  
• Designs the overall technical architecture of the product
• Mentors and coaches the technical team, specifically with pair programming and code reviews
• Engages in coding to help the team to develop the solution and solve all surfacing problems at hand. Identifies and removes technical impediments
• Provides technical training and guidance to other developers
• Works with product owner to align the roadmap with strengths and opportunities with the technical stack
• Constantly looks for improvement in solving technical problems and designing the solutions, not afraid to discuss with passion resolutions
• Provides the team with a roadmap for implementing agile software engineering practices for higher code quality
• Shares responsibility with Product Owners for building reusable and scalable components

• Master's Degree in Information Technology, Computer Science, or a related discipline or graduate from a top school
• Minimum 6+ years of software development experience
• Seen as an expert within the technical components of the domains/products/journeys
• Can make architecture decisions at a team and product level
• Experience working on projects that span multiple organizations and business units
• Experience in building and scaling SaaS solutions
• Agile Development experience (XP, Continuous Integration, Continuous Delivery), with Solution Architect experience
• Strong communication experience with the ability to assist in aligning organization on complex technical decisions
• Must be a creative thinker and can recognize and solve problems by thinking outside the box
• Required Technical Experience: React, JavaScript, CSS, Nodes.js, RESTFUL APIs, GitHub, HTML
• Preferred Technical Experience: TDD, Jira, AWS (Elastic Beanstalk), Python, Express.js, BDD
• Ability to write quality unit tests and integration tests
• Understanding of repeatable automated processes for building the application, testing it, documenting it, and deploying it at scale
• An awareness of security concerns is very important, as each layer presents its possible vulnerabilities
• Willing to get hands dirty in various tools and technologies
• Must have entrepreneurial mindset, willing to roll up the sleeve to make things happen
• Must be willing to work in a fast paced environment.

DevOps Engineer 

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure. We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. Our engagement service is built on the DevOps standard practice and SRE model.

We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. we offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.

Key Qualifications

· 4+ years of experience as a DevOps Engineer with monitoring, troubleshooting, and diagnosing infrastructure systems.

· Experience in implementation of continuous integration and deployment pipelines using Jenkins, JIRA, JFrog, etc

· Strong experience in Linux/Unix administration.

· Experience with automation/configuration management using Puppet, Chef, Ansible, Terraform, or other similar tools.

· Expertise in multiple coding and scripting languages including Shell, Python, and Perl

· Hands-on experience Exposure to modern IT infrastructure (eg. Docker swarm/Mesos/Kubernetes/Openstack)

· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database

· Worked on open-source tools for logging, monitoring, search engine, caching, etc.

· Professional Certificates in AWS or any other cloud is preferable

· Excellent problem solving and troubleshooting skills

· Must have good written and verbal communication skills

Key Responsibilities

Ambitious individuals who can work under their own direction towards agreed targets/goals.

 Must be flexible to work on the office timings to accommodate the multi-national client timings.

 Will be involved in solution designing from the conceptual stages through development cycle and deployments.

 Involve development operations & support internal teams

 Improve infrastructure uptime, performance, resilience, reliability through automation

 Willing to learn new technologies and work on research-orientated projects

 Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

 Scope and deliver solutions with the ability to design solutions independently based on high-level architecture.

 Independent thinking, ability to work in a fast-paced environment with creativity and brainstorming

http://www.banyandata.com" target="_blank">www.banyandata.com 

GREETINGS FROM CODEMANTRA !!!

EXCELLENT OPPORTUNITY FOR DATA SCIENCE/AI AND ML ARCHITECT !!!

Skills and Qualifications

*Strong Hands-on experience in Python Programming

*** Working experience with Computer Vision models - Object Detection Model, Image Classification

* Good experience in feature extraction, feature selection techniques and transfer learning

* Working Experience in building deep learning NLP Models for text classification, image analytics-CNN,RNN,LSTM.

* Working Experience in any of the AWS/GCP cloud platforms, exposure in fetching data from various sources.

* Good experience in exploratory data analysis, data visualisation, and other data pre-processing techniques.

* Knowledge in any one of the DL frameworks like Tensorflow, Pytorch, Keras, Caffe Good knowledge in statistics, distribution of data and in supervised and unsupervised machine learning algorithms.

* Exposure to OpenCV Familiarity with GPUs + CUDA Experience with NVIDIA software for cluster management and provisioning such as nvsm, dcgm and DeepOps.

* We are looking for a candidate with 9+ years of relevant experience , who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools: *Experience with big data tools: Hadoop, Spark, Kafka, etc.
*Experience with AWS cloud services: EC2, RDS, AWS-Sagemaker(Added advantage)
*Experience with object-oriented/object function scripting languages in any: Python, Java, C++, Scala, etc.

Responsibilities
*Selecting features, building and optimizing classifiers using machine learning techniques
*Data mining using state-of-the-art methods
*Enhancing data collection procedures to include information that is relevant for building analytic systems
*Processing, cleansing, and verifying the integrity of data used for analysis
*Creating automated anomaly detection systems and constant tracking of its performance
*Assemble large, complex data sets that meet functional / non-functional business requirements.
*Secure and manage when needed GPU cluster resources for events
*Write comprehensive internal feedback reports and find opportunities for improvements
*Manage GPU instances/machines to increase the performance and efficiency of the ML/DL model

Regards