Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
Shubham Vishwakarma
Full Stack Developer - Averlon
About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Company video
Connect with the team
Company social profiles
Similar jobs
Required Skills & Qualifications :-
● 5+ years of experience in B2B sales, with at least 3 years in a leadership or senior management role.
● Proven ability to close large, complex deals and achieve ambitious sales targets.
● Strong leadership, communication, and strategic thinking skills.
● In-depth knowledge of supply chain, warehousing, or logistics sectors.
● Bachelor's degree in Business, Sales, or a related field. MBA preferred.
NodeJS (Node.js)
MongoDB
ExpressKey Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large-scale social or location-based app.
achelor of Engineering or Technology; or any degree on par;
· 12-15 years of Experience in security and similar areas solution/product development, design, etc
· Minimum 7-8 years of experience in an Enterprise or Cyber Security practice dedicated role
· Experience in Enterprise deployment of security with in depth knowledge of security, implementing security solutions and working closely with global customer accounts.
· Proficient with concepts like SOC, OWASP Top 10 etc
· Understanding of Enterprise Cyber security models like Mitre ATTACK and roadmap modelling.
· Excellent analytical and problem-solving skills to drive product development
· Excellent communicator, whether writing, speaking or presenting
· Experience gathering and analysing data to create useful metrics that support positive change
Java
Spring BootOverview:
We are seeking an experienced Spring Boot developer with a passion for esports to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using Spring Boot and a proven ability to work effectively in a team environment. Experience in the esports industry is a plus.
Responsibilities:
- Develop and maintain web applications using Spring Boot and related technologies
- Write clean, maintainable, and efficient code
- Collaborate with the design and product management teams to implement new features and functionality
- Work with the DevOps team to ensure proper deployment and monitoring of applications
- Troubleshoot and debug issues as they arise
- Write and maintain comprehensive documentation
Requirements:
- Strong professional experience with Java and Spring Boot
- Experience with building and deploying web applications
- Familiarity with web development frameworks such as Spring MVC or Spring WebFlux
- Experience with Git and version control
- Strong problem-solving and communication skills
Preferred:
- Experience in the esports industry
- Experience with cloud technologies such as AWS or Azure
- Familiarity with front-end development technologies such as HTML, CSS, and JavaScript
- Experience with data persistence technologies such as Hibernate or JPA
- Experience with testing frameworks such as JUnit or Mockito
About Company
Web: https://www.travelflap.com/
LinkedIn: https://www.linkedin.com/company/travelflap/
TravelFlap Global Private Limited is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve to live better when we know them. That means understanding, respecting and valuing the diversity of unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
TravelFlap is a New York-based privately owned leading tourism brand with over 15 years of experience in the travel and hospitality domain. The company is driven by the vision to take customers through a journey without boundaries or limitations & to be the world's most recognized and trusted e-commerce tourism company on the globe. TravelFlap.com is a premium-experience travel website. We offer flights to over 3,000 destinations, hotel stays in over 85,000 properties around the world, holiday experiences and much more.
Please find below-mentioned JD
Position: Travel Content Writer Intern
Employment Type: Employee - Full Time
Work Location: Jaipur, Rajasthan ( Work From Office Only)
Notice Period: Immediate - 30 Days only
We are looking for a Content Marketing Writer & Strategist to help us create engaging content and assets to nurture leads and increase brand awareness and conversion. As a key contributor on the marketing team, you’ll develop, write and produce compelling content that tells the BOTTOM FUNNEL story and helps grow our brand and our business. The ideal candidate is someone who thrives in a fast-paced environment, enjoys researching, loves finding the right words to connect with customers and partners and is enthused about the dynamic world of TV and video advertising and technology products
We’re looking for a writer with expertise in multi-platform, multi-format content with an understanding of marketing, SEO and the ability to write to specific audience segments.
If you are interested in:
• Working directly with COO and CEO on strategic decisions
• Delivering Ad-hoc focused and conclusive output on a business use-case
• Defining and tracking KPIs to monitor business health
• Instrumenting alerts for proactive/preemptive actions
• Developing dashboards and automate reporting to drive decision making
• Being involved with / lead many different aspects of a fast growing business (from analytics to marketing to operations to business development and even more)
• Tackling new and different challenges every day
• Having Knowledge of Upwork, Fiverr, Freelance, Getleads, HubSpot, Canva, Jira, Slack, Clickup, Trello
• Create long-form and short-form marketing content, including web copy, e-books, blogs, sell-sheets, pitch decks, newsletters, ad copy, emails, and white papers
• Develop expert knowledge of the company’s products and services and a keen understanding of our product roadmap
• Translate details and product/market knowledge into benefits for users based on their business needs, opportunities, and pain points
• Become an expert in Simulmedia’s messaging & positioning and apply the right voice and tone in marketing content
• Drive cross-functional content projects from start to finish
• Partner closely with teams across Marketing, Sales, Product, Design, and People to collaborate on content and support shared goals
• Craft compelling messages that work best for specific marketing channels (ad campaigns, SEM/SEO, site content, thought-leadership pieces, email/CRM, events, and all other applicable touchpoints)
• Continually test and optimize marketing content
• Evaluate projects using relevant KPIs and engagement and conversion metrics
Qualifications
• 4+ years of experience in a marketing content role, ideally at a B2B-focused company
• Knowledge of the TV advertising space, preferably with experience creating content about streaming, connected TV (CTV) or related technologies and platforms.
• Demonstrated success creating content for different channels and formats (you’ll be asked to share writing samples/your portfolio)
• Exceptional writing and editing skills and able to tailor content to established voice and tone guidelines
• Experience collaborating with sales, demand gen, product, and design teams on integrated campaigns and content-forward initiatives
• Self-starter with excellent organizational skills who can drive content projects from start to finish
• Ability to think strategically, prioritize, and deliver multiple projects with tight deadlines in a rapidly changing environment
• Tech Savvy – Use and embrace technology as a tool to enhance effectiveness; adept at learning new technologies quickly
• Expertise in multi-platform, multi-format content
• An understanding of SEO and the ability to write to specific audience segments
• Excellent communication skills
• Keen eye for detail
Bonus points if you:
• Worked in an e-commerce startup or scale-up
• Worked on digital marketing projects (Google Ads, Facebook Ads etc)
And you are:
• Individual Contributor
• Curious about web-services and D2C start-ups
Benefits :
• Opportunity to work on highly challenging international projects.
• Opportunity to travel & work with International clients.
• Flexible and friendly work environment
• Great organisational culture, focus on employee's well-being.
• Work-life balance.
• Be part of the best place to work for certified company
We take tremendous pride in maintaining a high bar for employees and fostering a strong team environment. While we work hard every day, we also believe in relaxing together with lots of team activities. We have an unlimited vacation policy, tuition reimbursement, and no employee financial contribution for medical, dental, and vision benefits. We offer competitive salaries, stock options, and an annual bonus based on performance.
Be able to work independently in the basic administration of Sage500, SAP FICO, Exact Globe,
IBM Planning and Analytics and IBM Cognos Controller. Experience in any of those is not required
but capability and willing to learn quickly. Knowledge of any of those would be an advantage
though.
Responsible for managing service requests according to SLA, in terms of security management,
CoA maintenance and configuration changes. Serve as escalation point for troubleshooting issues
per SLA
Support for other Finance Tools and Solutions. This requires to be proficient in Ms Excel, including
basic development skills in VBA. Knowledge or Power Query would an advantage.
Strong ability to research problems independently and identify root cause of issues using problem
determination skills.
Timely, accurate, and complete responses to inquiries
Ability to work both independently and as a part of a team
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by
solving problems quickly and effectively, making customer issues a priority
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information,
whether internal or customer specific
Skills Requirements:
At least 4 year of experience in any financial system administration
Or 3years of experience as financial system superuser.
Basic knowledge of financial process and accounting is mandatory
Strong Ms Excel knowledge with being able to analyze financial data
Analytical thinking and problem-solving skills
Experience with development (ideally, but not limited to VBA, M, etc) would be an advantage
Detail orientation is an advantage
Ability to work under time pressure
High level of communication skills, be able to work in international environment
Education Requirements:
Bachelor's Degree, First Degree. Degree in Information Technology or Computer Science is
preferable with combination of basic accounting knowledge/experience. Degree in Finance,
Accounting or similar is acceptable with combination of systems administrations experience.
JavaSpring BootPosition - Software Development Engineer
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of API integrations
- Optimize application for maximum speed and scalability
- Collaborate with other team members and stakeholders
Requirements
- Proficient understanding of Java 8 or plus, Spring Frameworks, Spring Boot & Microservices
- Strong problem solving skills and good with product understanding
- Good understanding of server-side programming and integration with UI components.
- Good understanding of MySQL and any one NoSQL
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of code repositories like git
- 2- 5 years of experience
Personal Characteristics
- Passion and commitment
- Coding enthusiastic
- High integrity
- Self-starter
Key Skills
- Java
- Spring
- Spring Boot
- J2EE
HTML/CSSPosition : Wordpress Developer
Work Location : Chennai
Work Experience : 4 to 7 Years
Job requirement:
- To create, improve, and maintain our custom developed Wordpress applications and Wordpress websites.
- Making highly customized websites with own developed themes and plugins.
- To understand design guidelines and develop accordingly with pixel perfect accuracy, by integrating HTML/CSS responsive designs as a Wordpress theme.
- To improve performance of the website loading time.
- Should have experience in Ecommerce
- Should have experience in developing media site
NodeJS (Node.js)
JavascriptExpress
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon