Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
About Promobi Technologies
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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About Us
Aura is developing a platform to help companies/communities mint, buy, trade and sell NFTs in the easiest manner possible. Developing a state-of-the-art storefront customised to the community and a user-friendly interface to unlock the digital growth of companies in the gaming space by leveraging the power of NFTs. We are assembling a high-performing team from the tech ecosystem to build this product and compete with the likes of OpenSea.
Requirements:
- Create compelling content, visuals, and messaging for campaigns.
- Lay the foundation for a consistent brand voice and tone, content strategy, and roadmap for regular content execution.
- Continually optimise strategy and content, pull analytic reports showing data on engagement, reach, conversion and deliverables, analyse strategy & content performance, communicate it to the key stakeholders and optimise based on the findings.
- Craft and maintain technical write-ups and educational content on platforms like medium (both long and short form) to help bridge any gaps in understanding.
- Develop editorial calendars and ensure deadlines are met
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- Utilize your expertise in digital marketing to plan, optimize, and manage online advertising campaigns on platforms such as Google Ads, Facebook, Twitter, and others.
- Analyze campaign performance, gather insights, and make data-driven decisions to improve marketing effectiveness.
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- Build and maintain relationships with external partners, agencies, and influencers.
Skills and Qualifications
- Bachelor's degree in Marketing, Business, or a related field; MBA preferred.
- 4+ years of proven experience in a marketing role with a track record of successful campaigns and team management.
- Strong understanding of both content strategy, creative campaign development and digital distribution channels.
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- Ability to adapt to a fast-paced and dynamic work environment.
Benefits
- Work on the cutting edge of blockchain technology and the upcoming use-case of NFTs (Non-Fungible Token)
- Be a part of an early-stage start-up with funding from the founders of Polygon
- We have great benefits of work from anywhere policy with flexible working hours that allow us to focus on work-life balance. Additionally, we do provide frequent offsites and have an unlimited leave policy.
BOSON is a fast-growing startup in the technology innovation space. We build an AI based platform for the ecommerce domain. Our parent company Ergode is a bootstrapped company and is a potential Unicorn. Also, we have nearly 70+ technologists, from full stack developers, project managers, product managers, data scientists and devops engineers. We are expanding our core team and this role is specifically for the same. Along with working on latest technologies we also provide ESOP’s program for all our employees, and also have an open culture for growth and career development. We are seeking to hire Tech Lead who have experience with web-application development. You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Responsibilities:
● Relevant experience working in client-facing role with software product companies for product roadmap, delivery management.
● Highly experienced in developing, operating and tailoring Agile and Waterfall Software Development Life Cycle (SDLC) methodologies.
● Develop metrics and reports to help the team understand its health and progress and to set goals.
● Produce weekly status reports, manage risks and pro-actively partner with fellow PM's.
● Technical acumen to capture, communicate and drive issues/blockers/risks to resolution.
● Ability of work on multiple projects, driving coordination between engineering test networking.
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● Previous experience with Microsoft, Amazon AWS or cloud technology is huge plus.
Qualifications & Skills:
● 1.5 years of Project management, Client communication, People management.
● If from a Cloud domain -- added advantage.
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About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!
Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.
Job Overview:
Software Development Engineers FE will be responsible to participate in all stages of the software product development life cycle. This will include analysing system and user requirements, designing software flowcharts, creating user interfacing applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve system functionality. An ideal
candidate would be someone who has proficiency in Flutter frameworks, good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.
Responsibilities:
● Write simple, efficient, and maintainable code.
● Develop, scale and maintain Mobile Applications written in Flutter.
● Manage individual priorities, deadlines, and deliverables.
● Validating the functionality and security of the Mobile applications.
● Function well in a fast-paced, rapidly changing environment.
● Ensuring best coding standards and practices to improve and maintain quality.
● Meeting with the engineering and product team to discuss project definitions and goals.
Requirements:
● Bachelor/Master degree in CS or related field from a reputed college.
● 2-6 years of experience in frontend software development.
● Sound knowledge of Dart & Flutter.
● Solid grip on the programming basics like DS and algorithms.
● Prior experience in start-ups or health-tech will be a plus.
● Highly effective communication and interpersonal skills
● Strong troubleshooting and debugging skills
Role- Software Development Engineer-2
As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.
Top Skills
You write high quality, maintainable, and robust code, often in Java or C++ or C#
You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
Roles & Responsibilities
You solve problems at their root, stepping back to understand the broader context.
You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
Skills & Experience
Bachelors or Masters in Computer Science or relevant technical field.
Experience in software development and full product life-cycle.
Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
We are here to advance human experience through design-driven innovation. Design, to us, is all
about creating new meanings, while art is about self expression and emotive appeal. Bringing these
two creative disciplines together and operating at their intersection with business and technology, we
drive business innovations with differentiating customer experience.
A User Experience Designer at Moonraft is a UX design expert with a disruptive approach to
design that brings together empathy for users and understanding of business. They must possess a
guerrilla-like attitude to quick visioning and lateral thinking combined with ability to articulate
design. Openness and flexibility to appreciate ideas from anywhere is important.
Responsibilities:
• Drive creative brainstorm sessions and ideation workshops along with reviewing and
approving designs
• Support new business initiatives and work with a cross-disciplinary team to help define and
execute concept direction to meet the clients’ business needs
• Identify customer needs and requirements by working closely with internal and external
stakeholders
• Create wireframes, prototypes, interaction diagrams, pattern libraries, and user flows to
convey the design
• Analyze existing systems and understand new needs of the business and target audience
• Conduct regular usability testing and provide actionable reports summarizing results
• Document discussions, concepts, and the finalized scope
• Oversee and contribute to the development of the product
• Conduct and perform testing to validate that the developed functionality is in accordance
with the scope (UAT)
• Coordinate activities with all artistic and creative departments to ensure that deadlines are
met and project goals are achieved
• Lead by example, inspiring others with the quality of your own work, your ability to clearly
articulate your vision and design decisions
• Presenting work to internal teams and clients, encouraging collaborative dialogue and
building consensus around solutions
• Contribute to the development of design best practices and design systems
Requirements:
• Bachelor's or Master’s degree in design-related discipline: Interaction, Information or Interface
design, Human-Computer Interaction, Design Planning, Graphic Design, Product Design or
Communication Design
• 0-3 years of industry experience
• An online portfolio showcasing latest projects (school/live)
• Candidates must have basic user-centered design methods and techniques
• Solid communication skills.
• Proficiency with tools such as Sketch, Axure, Invisionapp, Photoshop, Illustrator, InDesign and
understanding of all the latest tools
• Ability to work in multi-disciplinary teams to achieve team goals.
About Moonraft Innovation Labs
We are here to advance human experience through design-driven innovation. Design, to us, is all
about creating new meanings, while art is about self expression and emotive appeal. Bringing these
two creative disciplines together and operating at their intersection with business and technology, we
drive business innovations with differentiating customer experience.
We place the human at the center, bringing quantitative and qualitative techniques together to
develop consumer insights. Our techno-creative team, bridging consumer insights, business
understanding and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is
just an event recognized in hindsight when a number of trial-and-error attempts spark off a
breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we
do. As the name says, we are Moonraft Innovation Labs, driving innovation through
experimentation.
"Rafters", who inhabit Moonraft, recognize only idea as the boss. They live by imagination,
simplicity and speed. Our egalitarian culture and