Customer Success Manager

Team Building: Hire the best talent for both in-house and remote positions. Development: Teach knowledge, train skills, and coach attitudes while providing a clear sense of purpose. Goal Setting: Establish high-impact SMART goals and ensure team members are committed to achieving them. Support: Assist team members in making daily progress in meaningful ways. Performance Management: Drive a high-performance culture.

Position: Presales Consultant

Location: Andheri, Mumbai (May involve travel or client site placements)

Experience: 2-5 years

CTC: Up to 11 LPA

About the Role:

We’re seeking a Presales Consultant with a strong background in the insurance domain to support our sales team. You’ll play a critical role in demonstrating our solutions, managing the bid process, and collaborating with clients to understand their needs and craft tailored proposals.

Key Responsibilities:

• Support the sales team through the entire sales journey and lead qualification.
• Conduct product demos and participate in client discussions on functional and technical solutions.
• Lead proof-of-concept workshops with customers and partners.
• Design compelling business proposals, RFPs/RFIs, and cost estimations.
• Serve as a subject matter expert on the C2L BIZ suite of solutions.

What We’re Looking For:

• 2-5 years of experience in the insurance industry (Life or General Insurance).
• Ability to understand technical product specifications and work with tech teams.
• Great communication skills and proficiency in Microsoft Office.
• Male candidates only, due to field visit requirements.
• Educational Qualification: BE/MBA/MMS/PGDBA with first class throughout academics.

Why Join Us?

• Work with senior architects on transformative solutions.
• Opportunity to grow through certifications (e.g., FLMI, ALMI).
• Exposure to global insurance markets and best practices.

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

• Bachelor's or Master’s degree in Computer Science or equivalent area
• 10 to 20 years of experience in software development
• Hands-on experience designing and building B2B or B2C products
• 3+ years architecting SaaS/Web based customer facing products, leading engineering teams as software/technical architect
• Experiences of engineering practices such as code refactoring, microservices, design and enterprise integration patterns, test and design-driven development, continuous integration, building highly scalable applications, application and infrastructure security
• Strong cloud infrastructure experience with AWS and/or Azure
• Experience building event driven systems and working with message queues/topics
• Broad working experience across multiple programming languages and frameworks with in-depth experience in one or more of the following: .Net, Java, Scala or Go-lang
• Hands-on experience with relational databases like SQL Server, PostgreSQL and document stores like Elasticsearch or MongoDB
• Hands-on experience with Big Data processing technologies like Hadoop/Spark is a plus
• Hands-on experience with container technologies like Docker, Kubernetes
• Knowledge of Agile software development process

Roles and Responsibilities

• Design and update job descriptions

• Source potential candidates from various online channels (e.g. social media and other platforms like Naukri, Indeed, Shine, etc)

• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms

• Conduct a telephonic interview of candidates

• Advertise job openings on the company’s careers page, social media, job boards, etc

• Provide shortlists of qualified candidates to the manager.

Requirements and skills

• Proven work experience as an HR Recruiter or similar role
• Familiarity with Applicant Tracking Systems and resume databases

• Experience with sourcing techniques

• Solid verbal and written communication skills

• Developer/Senior Developer Role in Javascript/React
• Design and Develop Libraries for React
• Strong analytical skills - ability to turn business requirements into technical concepts and code
  • Minimum 3 years of experience in React (at least 3 projects) and familiar with modern React (Hooks, Context API)
  • At least one PWA project
  • Deep knowledge of Typescript (at least 2 years)
  • Excellent problem solving and communication skill
  • Used to writing automated tests with tools like Jest & Cypress
  • Working with a ticket tool like Jira
  • Experience with SCRUM/Agile Development
  • Experiences with NodeJS is a plus
  • Experiences with Monorepositorys and Nx is a plus

Job Description:

• Creation and execution of content strategy across social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, etc.) adhering to the brand's requirements and guidelines
• Develop engaging, creative, innovative campaigns and content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Technical Skills required:

• Working knowledge on prominent social media content updation dashboards.
• Understanding of key social media engagement metrices.
• Working knowledge of MS Excel and MS Power point. Good hands on knowledge on MS Excel is a plus.

Other requirements:

• Ability to work in a small yet closely-knit team and be willing to go an extra mile to help colleagues in time of need.
• Keenness to learn new things and grow.
• Good communication skills. May be required to speak to clients directly often.
• Ability to put across own PoV.
• Agreement to work long hours and even on weekends if required during peak work load periods. These would be seldom though may occur.
• Jovial and hardworking nature.