Cutshort logo
Promobi Technologies logo
Customer Success Manager
Customer Success Manager
Promobi Technologies's logo

Customer Success Manager

Ritu Sarvade's profile picture
Posted by Ritu Sarvade
2 - 8 yrs
₹4L - ₹10L / yr
Pune
Skills
Customer Success
Revenue growth
Key account management
ProMobi Technologies Pvt. Ltd.

Customer Success Specialist
Location - Pune

Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.

Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.


What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively


Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Promobi Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management. 

 

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.



Read more

Company video

Promobi Technologies's video section
Promobi Technologies's video section

Connect with the team

Profile picture
Rahul Muley
Profile picture
Sonika Sachdeva
Profile picture
Richa Raje
Profile picture
kiran Nagdeve
Profile picture
Krishnapriya Nilayapalem
Profile picture
Ritu Sarvade
Profile picture
Vaishali Vishwakarma
Profile picture
Karishma Shingote
Profile picture
Karishma Shingote
Profile picture
Amol Ugalmugale
Profile picture
Shruti Datta
Profile picture
sakshi Rahate
Profile picture
Kevin Marbaniang
Profile picture
Rashmi Joshi
Profile picture
Daxina Dighe

Company social profiles

linkedintwitterfacebook

Similar jobs

Web Brain InfoTech
Ranjan Kumar
Posted by Ranjan Kumar
Delhi
0.6 - 1 yrs
₹1.2L - ₹3.6L / yr
PHP,
skill iconLaravel
skill iconCodeIgniter
  • Job Summary:

We are looking for a PHP Developer with experience in Laravel and CodeIgniter. You will develop, maintain, and enhance web applications.

  • Key Responsibilities:

Build and maintain web applications using Laravel and CodeIgniter.

Work with teams to develop new features.

Optimize performance and security.

Debug and troubleshoot issues.

Integrate APIs and services.

  • Requirements:

Experience with Laravel and CodeIgniter.

Strong PHP, MySQL, JavaScript, and HTML/CSS skills.

Knowledge of Git and RESTful APIs.

Problem-solving skills and teamwork.

  • Preferred Skills:

Experience with Vue.js or React.

Basic knowledge of AWS or Docker.

Read more
InfoGrowth private Limited
Atiya Khatoon
Posted by Atiya Khatoon
Bengaluru (Bangalore)
6 - 20 yrs
₹22L - ₹30L / yr
Test Automation (QA)
skill iconPython

🚀 We're Hiring: Test Engineer at InfoGrowth 🚀

Are you an experienced Test Engineer with a passion for automotive embedded systems and automation testing? Join InfoGrowth, a leader in IT and cloud services, and become a part of a dynamic team focused on cutting-edge automotive technology solutions.

Key Responsibilities:

  • Design and implement test automation solutions for embedded products in the automotive industry.
  • Architect efficient test automation strategies from software to integrated system tests on virtual and physical embedded targets.
  • Offer automation testing as a platform for development teams, enabling them to run CI/CD pipeline tests independently.
  • Lead in the design and operation of test automation platforms, ensuring top-quality testing efficiency.
  • Conduct both manual and automated testing at various system levels, including SW, BaseTech, ADAS, Brake, Suspension, Steering, and Connectivity.

Key Skills:

  • Proven expertise in test automation for embedded products in the automotive domain.
  • Proficient in Python programming, with experience in Robot Frameworks being a strong plus.
  • Hands-on experience with Vector tools such as CANalyzer, CANoe, and CAPL.
  • Solid understanding of communication protocols like CAN, LIN, FlexRay, and Ethernet.
  • Strong knowledge of HIL (Hardware-in-the-loop) and SIL (Software-in-the-loop) technologies.
  • Deep understanding of embedded software testing.

Preferred Experience Areas:

  • Testing and implementation of automated/manual testing on Complete Vehicle Electronics System level (SWDL, network management, customer functions).
  • Boxcar and HIL testing for critical automotive functions, including ADAS and Steering functionalities.
  • Testing and implementing strategies for the Connectivity and system-level automotive technologies.


Read more
EY (Ernst & Young)
Bengaluru (Bangalore), Hyderabad
5 - 8 yrs
₹8L - ₹14L / yr
skill iconReact.js
TypeScript
skill iconNodeJS (Node.js)
skill iconAngularJS (1.x)
skill iconAngular (2+)

We are seeking an experienced Full Stack Developer with a strong background in React.js, JavaScript, TypeScript, and Node.js.

As a member of our development team, you will be responsible for designing, developing, and maintaining our web applications, ensuring high-performance and responsiveness across the entire software stack.


Responsibilities:

  • Collaborate with cross-functional teams to understand requirements and develop innovative solutions using React.js, JavaScript, TypeScript, and Node.js.
  • Design, develop, and deploy scalable and reliable web applications with a focus on usability, performance, and security.
  • Write clean, maintainable, and efficient code using industry best practices and coding standards.
  • Develop reusable components and libraries for future use.
  • Collaborate with UI/UX designers to translate wireframes and mockups into responsive web interfaces.
  • Optimize applications for maximum speed and scalability.
  • Implement automated testing and continuous integration to ensure code quality and reliability.


Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5-8 years of professional experience in web development with a focus on React.js, JavaScript, TypeScript, and Node.js.
  • Strong proficiency in React.js, including hooks, context API, and component lifecycle.
  • Proficient in JavaScript and TypeScript with a good understanding of functional programming concepts.
  • Experience with Node.js and building RESTful APIs using Express.js or similar frameworks.
  • Solid understanding of web fundamentals such as HTML5, CSS3, and responsive design.
  • Experience with version control systems (Git) and collaborative development workflows (GitFlow).
  • Knowledge of testing frameworks (Jest, Enzyme, Mocha) and writing unit and integration tests.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills with the ability to work effectively in a team environment.


Read more
App Innovation Technologies
AIT Careers
Posted by AIT Careers
Coimbatore, Trichy
0 - 2 yrs
₹1L - ₹3L / yr
Artificial Intelligence (AI)
skill iconDeep Learning
PowerBI

We are looking for a highly capable machine learning engineer to optimize our machine learning systems. You will be evaluating existing machine learning (ML) processes, performing statistical analysis to resolve data set problems, and enhancing the accuracy of our AI software's predictive automation capabilities.


To ensure success as a machine learning engineer, you should demonstrate solid data science knowledge and experience in a related ML role. A first-class machine learning engineer will be someone whose expertise translates into the enhanced performance of predictive automation software.


Machine Learning Engineer Responsibilities:

Consulting with managers to determine and refine machine learning objectives.

Designing machine learning systems and self-running artificial intelligence (AI) software to automate predictive models.

Transforming data science prototypes and applying appropriate ML algorithms and tools.

Ensuring that algorithms generate accurate user recommendations.

Turning unstructured data into useful information by auto-tagging images and text-to-speech conversions.

Solving complex problems with multi-layered data sets, as well as optimizing existing machine learning libraries and frameworks.

Developing ML algorithms to analyze huge volumes of historical data to make predictions.

Running tests, performing statistical analysis, and interpreting test results.

Documenting machine learning processes.

Keeping abreast of developments in machine learning.

Machine Learning Engineer Requirements:

Bachelor's degree in computer science, data science, mathematics, or a related field.

Master’s degree in computational linguistics, data analytics, or similar will be advantageous.

At least two years' experience as a machine learning engineer.

Advanced proficiency with Python, Java, and R code writing.

Extensive knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture.

In-depth knowledge of mathematics, statistics, and algorithms.

Superb analytical and problem-solving abilities.

Great communication and collaboration skills.

Excellent time management and organizational abilities.

Read more
Hiver
at Hiver
2 recruiters
Shalini Chandra
Posted by Shalini Chandra
Remote only
3 - 5 yrs
₹15L - ₹20L / yr
skill iconRuby on Rails (ROR)
skill iconRuby

As a Software Development Engineer II in Hiver’s Strategic Initiative department, you will have a critical role to play in building solutions that hold high strategic value for the business. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. Expect lots of challenges and high levels of ownership and autonomy. You’ll get the opportunity to work on complex technical challenges, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance.

You will be working on

  • Building, maintaining and scaling APIs and microservices. You will own all aspects of SDLC including documentation, data modeling, and deployment.
  • Participate in solution brainstorming, release planning and code reviews.
  • This is the early phase of the project and you will do foundational work on multiple aspects and help define and improve engineering standards, tooling, and processes.
  • Collaborating closely with co-developers, designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards.

We are looking for

  • 3+ years of hands-on experience building and maintaining production-grade services that are being used by a good number of active customers.
  • 1+ year of professional experience with Ruby-on-Rails.
  • Command on web fundamentals and high level knowhow frontend ecosystem and modern development practices
  • Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
  • Deep understanding of relational databases (eg, MySql) and data modeling concepts
  • Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
  • An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach.
  • Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
  • Ability to iterate and deliver at a fast pace - speed is of the essence.
  • Solid understanding of cloud concepts and latest infra stack (AWS).
  • Track record of assessing complex initiatives and coming up fairly accurate expected time of arrival (ETA) and working with a team to meet these timelines with high confidence
  • Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and be able to communicate effectively with team members and stakeholders.
  • Nice to have: (optional)
  • Frontend (full-stack) experience (VueJS) is a major plus

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

Read more
Confidential
Confidential
Agency job
via Enterstellar Staffing IT Solutions Pvt Ltd by VijayHemnath Parthiban
Chennai, Bengaluru (Bangalore), Hyderabad, Mumbai, Delhi, Pune, Kolkata
7 - 12 yrs
₹10L - ₹30L / yr
skill iconAmazon Web Services (AWS)
AWS Lambda
Google Tag Manager (GTM)
SMB

Strategic Vendor Alliance – AWS Practice Lead and Overall P&L owner for India Business and Drive Profitability.


A) Managing the AWS Practice for Clients and executing the strategic business plan for the company and channel partners ecosystem with regards to different Services of AWS.

B) Built key relationships with various segment leaders in AWS from the Commercial and Public Sector and create Client led AWS Solutions for Partners to make simplifying cloud approach for customers.

C) Building a predictable pipeline of joint opportunities via differentiated proposition to the customers and Partners by working with AWS on a unique offerings specifically to Client.

D) Drive SMB focus approach for AWS which contributes 50%of Clients overall Business using ready to use cloud bundles for various workloads

E) Own the relationship map, drive and monitor cadence meetings, both with Internal Sellers and Channel Partners measured by different parameters on Incremental growth ,customer acquisition, partners onboarding, Manage Services led approach ,migration and deployment ,success of each GTM

F) Lead a Team of Product Mangers (who will drive specific GTM like SAP on AWS , SMB Scale Drive, Education focus,Cloud Front Drive- CDN bundle , Strategic Workloads like Microsoft Workload,DC Migration ,DR on Cloud)

G) Managing Partner Profitability metrics by creating various different avenues from recurring resale consumption and services led engagement for partners.

H) Worked on Long Term direction of the company business plan to drive Incremental Growth.

I)Collaborate with internal peers within the company to build cloud business model,how to attach manage services to various services of the Hyperscaler in building the framework.

 

Read more
A fast-growing SaaS commerce company
A fast-growing SaaS commerce company
Agency job
via Jobdost by Mamatha A
Bengaluru (Bangalore)
5 - 8 yrs
₹25L - ₹35L / yr
API
Integration
SQL
skill iconAmazon Web Services (AWS)
Vendor Management
+5 more

As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are: 

  • You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
  • You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
  • You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener. 
  • You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.

You should have :

  • 5+ years of experience working with enterprise-level strategic customers on technology solutions.
  • Ability to understand complex business requirements. 
  • Ability to quickly learn and explain technical concepts. 
  • Good project management skills. 
  • Strong critical thinking skills and ability to draw insights to improve the product and customer experience. 
  • Very good verbal and written communication & presentation skills.
  • Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
  • Very hands-on experience in Excel sheets and advanced data analysis. 
  • Excellent communication skills and experience working with a SaaS company would be ideal.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

 
Read more
It gives instant visibility to the company’s cash. (BC1)
It gives instant visibility to the company’s cash. (BC1)
Agency job
via Multi Recruit by Ayub Pasha
Bengaluru (Bangalore)
2 - 4 yrs
₹15L - ₹20L / yr
Golang
skill iconPython
CI/CD
skill iconGo Programming (Golang)
skill iconKubernetes
+2 more
  • You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
  • You can write code preferably in Golang and Python.
  • You have experience with debugging production issues and writing RCAs.
  • You have demonstrable stories of being on-call and how outages have been handled.
  • You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
  • You have worked with Cloud Native (CNCF) technologies.
  • You have experience automating CI/CD pipelines.
  • You are an excellent collaborator & communicator. You know that start-ups are a team sport.
  • You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
  • You are excited by the prospect of working in a distributed team and company

 

 

Read more
Logistics & Supply chain related SaaS product company
Logistics & Supply chain related SaaS product company
Agency job
via Getinz by Pradeep Rajkumar N
Chennai
9 - 15 yrs
₹30L - ₹40L / yr
Software Testing (QA)
Test Automation (QA)
Agile testing
Waterfall
Systems Development Life Cycle (SDLC)
+1 more

Job Description :

 

- Bachelors/Masters degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience.

- 8+ years of industry experience, including at least 4 years of hands-on testing and 2 years as a manager.

- Strong knowledge of QA methodology, Testing tools and Test Automation.

- Experience defining automation strategy and influence planning to achieve automation growth.

- Experience troubleshooting complex systems and root causing customer facing software issues.

- Experience with a number of different programming languages and test automation technologies.

- Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables.

Read more
Renewbuy.com
Renewbuy.com
Agency job
via D2C Insurance Broking Pvt Ltd by Bharat Oberoi
Remote, Gurgaon
3 - 5 yrs
₹10L - ₹12L / yr
skill iconAngularJS (1.x)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconBootstrap
skill iconjQuery
+2 more

Job Title

 

SE/SSE

Reporting To

Team Lead

Team

NA

Location

 Gurgaon / Gurugram

About Renewbuy:

https://www.renewbuy.com/about-us/">https://www.renewbuy.com/about-us/

Objective of the position:

Drive new / existing product development initiatives

Key Competencies:

 

•        3+ years’ experience in Angular 2-8 (Angular 8 experience is preferred)

•        3+ years’ experience in React.JS, Node.JS.

•        3+ years’ experience of HTML5, CSS3, Java Script, Bootstrap, jQuery, RESTServices & API‘s.

•        3+ years’ experience in designing responsive Web Application and Website.

•        3+ years’ experience in cross-browser development

•        Experience in Rx.js will be a plus.

•        Ability to simultaneously work on and manage multiple tasks within the same assignment and prioritize effectively.

•        Highly motivated individual with ability to thrive in a fast-paced environment.

•        Strong analytical ability to create innovative solutions, logical and problem-solving approach on complex issues.

•        Knowledge of Photoshop and Adobe suite

•        Knowledge of content management system and e-commerce platforms, automation tools like Grunt & Gulp

•        Knowledge of Scrum development and DevOps

•        Good time management, interpersonal and communication skills, team player.

•        Familiarity with version control management system (e.g. git)

Roles/Responsibilities:

As a front-end developer, you will be responsible for:

•        Creating user-friendly web & app pages

•        Build high quality mockups and design prototypes

•        Optimize web applications for maximum speed

•        Design mobile based features

Academic Qualifications:  BE / B. Tech / MCA

Experience: 3-5 years’ experience. Incumbent should have had prior experience of working on new solutions, technologies, creating architecture.

Job description – Front End Developer

 

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos