Customer Success Manager

Palcode.ai is an AI-first platform built to solve real, high-impact problems in the construction and preconstruction ecosystem. We work at the intersection of AI, product execution, and domain depth, and are backed by leading global ecosystems

Role: Full Stack Developer

Industry Type: Software Product

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

About IndieFolio

IndieFolio is rethinking the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

About the Role

As an Account Manager, you will work closely with the Key Account Manager to manage client relationships, drive project execution, and ensure smooth coordination across accounts.

This role is ideal for someone who has already worked in account management, client servicing, or project coordination and is now ready to operate with greater ownership and scale. You will get exposure to larger client accounts, more complex projects, and faster responsibility across account execution.

Responsibilities

• Client Coordination & Relationship Management: Build strong client relationships through timely communication, responsiveness, and attention to detail while leading calls, understanding requirements, managing follow-ups, and ensuring confidence in project delivery.
• Account & Project Management: Work closely with the Key Account Manager in managing ongoing client accounts and projects while driving smooth communication, timely follow-ups, and strong execution across teams and stakeholders.
• Talent Coordination & Quality Management: Identify and coordinate the right creative talent for different project needs while applying judgment on quality, fit, availability, timelines, and budget.
• Proposal Building, Pricing & Commercial Support: Support the creation of proposals, scopes, and project plans for client requirements while contributing more actively to pricing discussions, commercial decisions, and project solutioning.
• Reporting & Operations: Track project progress, maintain account updates, and keep documentation organized across proposals, timelines, deliverables, and key account updates while ensuring strong operational discipline across accounts.

Requirements

• 2–4 years of experience in account management, client servicing, project coordination, operations, or a similar role.
• Prior experience working with clients and managing projects in a fast-paced environment.
• Strong communication, coordination, and stakeholder management skills.
• Highly organized, detail-oriented, and dependable.
• Strong problem-solving ability and comfort handling multiple moving pieces at once.
• Good understanding of project execution, client management, and commercial thinking.
• Ownership mindset with the ability to take initiative and drive things forward.

Why Join Us?

• Work with Leading Brands: Get exposure to some of the biggest brands in India and manage high-quality creative projects at scale.
• Build Real Account Management Depth: Work closely with experienced account leaders while sharpening your skills across client servicing, project management, pricing, proposals, and talent coordination.
• Grow with Responsibility: Take on meaningful responsibility early and build the capability to manage larger accounts and more complex projects over time.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who care deeply about quality and execution.
• High-Trust Environment: Be part of a team that values initiative, accountability, and strong execution.
• Remote-First Flexibility: Work in a setup that gives you autonomy while staying closely connected to a collaborative team.

30–60–90 Day Plan

First 30 Days – Context, Learning & Foundations

• Understand IndieFolio’s business model, service lines, clients, and internal workflows.
• Build context on how accounts are managed, how talent is coordinated, and how proposals, pricing, and project execution work.
• Get familiar with tools, reporting formats, communication processes, and the day-to-day rhythm of account management.

Days 31–60 – Active Support & Account Execution

• Work closely with the Key Account Manager across active projects and client accounts while contributing more actively to client coordination, follow-ups, proposals, internal execution, and reporting.
• Build stronger judgment on project workflows, talent decisions, and how account relationships are managed over time.

Days 61–90 – Guided Ownership & Stronger Execution

• Begin taking on greater responsibility across selected accounts, client interactions, and project components with alignment from the Key Account Manager.
• Drive day-to-day execution more independently, contribute more actively to project planning and problem-solving, and demonstrate strong reliability, responsiveness, and judgment in ongoing account management.

Position title: Product Manager

Location: Bengaluru, India 

About the company:

You will join IAI Solution Pvt (part of the group of companies) at the pilot phase of our product journey. We are a lean, high-growth technology & AI venture serving enterprise clients and also in consumer AI primarily in India/UAE/US and across the world. As we transition from initial prototype/pilot to product scale-up, we need a hands-on product leader who has experience building products from the ground up, has a strong technical background, and can align a development team to deliver rapidly.

Key Responsibilities:

• Define the product vision, strategy and roadmap in partnership with founders, stakeholders and the leadership team.

• Own end-to-end product lifecycle: from ideation, requirement gathering, MVP definition, development, launch, iteration and scale.

• Translate business requirements (from our group companies/clients) into clear product specification, user stories, prioritisation, backlog management.
• Work closely with the development team (engineering, QA, UI/UX) to ensure timely delivery of features, and continuously tune/enhance during the pilot phase.

• Define and monitor key product metrics / KPIs (usage, adoption, user feedback, performance) and drive product-market fit.

• Be comfortable working in a start-up environment: ambiguous environment, rapid changes, lean resources, multiple hats.
• Liaise with stakeholders (business owners, customer teams, operations, sales) to gather input, manage expectations and ensure alignment.

• Provide leadership to the product & development team: ensure clarity of roles, timelines, dependencies; drive agile processes (e.g., sprints, stand-ups, reviews).

• Ensure quality of delivery, drive continuous improvement, and ensure the product aligns with business goals (India + UAE context).

• Manage release plans, stakeholder communications, product documentation, and support go-to-market efforts where required.

Required Qualifications & Skills:

• Bachelor’s in Computer Science / Engineering or equivalent technical discipline (preferably from IIT, IIIT , NIT or central university/ research institute and so on, exceptional candidates with no tags are also welcome).
• MBA from TOP B-school is a Plus.

• Proven experience (ideally 4-8 years) as a Product Manager or equivalent role, in one or more start-ups (preferably product-led start-ups, built from “ground up”).

• Demonstrable track record of taking a product from concept through pilot to launch and iteration.

• Strong technical literacy: able to engage with engineers, understand architecture/trade-offs, API/integration issues, product performance constraints.

• Excellent stakeholder management and communication skills (India & UAE context useful).

• Strong prioritisation, agile process discipline, and ability to drive execution under ambiguity.

• Data-driven mindset: comfortable with analytics, user feedback loops, product metrics, experimentation A/B tests etc.

• Startup mindset: resourceful, results-oriented, comfortable with changing priorities and wearing multiple hats.

• (Desirable) Experience with SaaS or AI-driven products, or enterprise-B2B solutions. Experience across India and/or Middle East/UAE markets is a plus.

• Excellent verbal and written English; cross-cultural/remote team exposure is a plus.

What we offer:

• Opportunity to lead a foundational product in a growing venture, with real influence and ownership.
• Collaborative environment across India/UAE/ US and EU (global exposure).
• Attractive compensation package including base salary + performance bonus + equity/stock options (given early stage).
• The chance to join the founding team (you’ll be part of the core team, reporting to co-founders) and shape product & company culture.
• Flexible working environment, opportunities for growth, quick decision-making, rapid impact.

Ideal Candidate Profile:

• Someone who has been in a startup environment (ideally seed → Series A) where the product/process wasn’t fully defined and they built up structure.

• Technical enough to liaise with engineers, yet strategic enough to drive the product roadmap.

• Comfortable pivoting and iterating quickly (pilot phase mindset).

• Collaborative yet decisive: able to align stakeholders, but also make calls and drive delivery.

• Motivated by ownership and growth rather than just ‘job role.’

Job description

As a Front Desk Officer cum Admin Assistant, you will be the first point of contact for the school. Duties include offering administrative support across the school. You will welcome parents and greet people who visit the school. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Multitasking skill is essential for this position. Ultimately, a Front Desk cum Admin Executive's duties and responsibilities are to ensure the front desk welcomes parents positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome parents/visitors as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Collect cash fees and issue receipts
• Order office supplies and keep an inventory of stock
• Arrange internal and external transportation for school events, activities, trips, guests, etc
• Staff, students, and parents access card printing
• Perform other clerical receptionist duties such as filing, photocopying, etc.
• Perform all other ad-hoc tasks assigned by the line manager.

Qualifications

• Excellent verbal and written communication skills
• Prior experience in a similar role is preferable
• Graduation/post-graduation in any one of the streams

• Minimum of 5+ years of experience in IT industry at VMware NSX Design/Implementation Projects.
• Minimum 3+ years of experience in industry leading load balancer and security products (Mandatory)
• Should have solid hands-on experience in VMware Avi, NSX V and/or NSX-T.
• Hands on installation and configuration experience with Base NSX-V & NSX-T Components, VTEP's, Load Balancer, LB Rules, Security components, etc.
• Strong understanding of and experience in TCP/IP, DNS, Http, SSL, DHCP.
• Proficiency in vSphere products and technologies like HA, vMotion, DRS, and Update Manager, Administration, etc would be a plus.
• Exposure to enterprise class architecture or implementation with suite of VMware products including vCenter, vSphere, SAN, RAID, Clustering, Consolidation, Load Balancing, etc.
• Troubleshooting and Debugging of VMware Architecture related issues.
• Strong understanding of Linux/Windows servers.
• Good to have some knowledge in vRA/vRO.
• Good to have Any Automation Experience with PowerShell/Python/Bash/Ansible and basic knowledge of VMware API’s.
• Good to have some knowledge of Kubernetes and Dockers.
• Succeed in a team environment.

1. Experience of design and/or development experience with .NET, C#, ASP.NET MVC, APIs, AngularJs and/or Angular, Windows Forms and SQL Server in an n-tier architecture.
2. Strong background in object-oriented development techniques
3. Solution Design Patterns and Best Practices, eg. SOA
4. Database design and development (Microsoft SQL Server)
5. Experience with APIs, Web Services, WCF and Service Oriented Architecture a plus
6. Experience with concurrent development source control (Git) and continuous integration.
7. Understanding of Software Development Life Cycle and Agile methodologies.

• Experience working on Linux based infrastructure
• Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
• Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
• Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles

At Klozet, We are building a launchpad for fashion designers and a virtual cloud-based wardrobe for the consumers. To do that we are creating a simple and beautiful product experience.
We are looking for a mindful, empathetic, self-motivated member to join our team to help us move thinking forward. With a strong focus on growth and personal development, Klozet is the ideal place to take your career to the next level in a fast-paced environment built on mutual trust and respect.

What will you do?

As a core technical member of the team, you'll architect and build the mobile app from scratch. You'll be working closely with the core and technology team to lead engineering planning, and bring an innovative and delightful product to life. You'll sweat the details and make things shine. You'll grow our engineering team and build a high-performance engineering culture.

Who are you?

• You have 2+ years of experience in high scale products. Experience in e-commerce products will be a plus.
• You have experience in React native development and have built products in a start-up environment.
• You have a stronghold on programming, architecture, design pattern to lead long term scalable, stable and flexible tech.
• You are flexible, dedicated, team leader, curious and passionate about learning.

We'd particularly love it if:

• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• You have experience with react native build tools.
• You are familiar with native iOS and android development.
• You have experience in RESTful APIs, automated testing suites like Jest & mocha.

Sounds like you? We'd love to hear from you.

This role is based out of Gurgaon.