Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
Subodh Popalwar
Software Engineer, Memorres
About Promobi Technologies
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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About Us
Aakash is synonymous with trust in India's test preparation landscape, offering a blend of superior classroom and online learning experiences, granting students an invaluable edge. We specialize in preparing students for Medical and Engineering entrance exams such as the National Eligibility Cum Entrance Test (NEET) and the Joint Entrance Examination (JEE - Main & Advanced), alongside school/board examinations, including prestigious scholarship exams like NTSE and Olympiads.
AESL (Aakash Educational Services Limited) adopts a student-centric ethos in test preparation, acknowledging the uniqueness of each student and catering to their individual needs. Our team comprises highly qualified and experienced instructors deeply committed to nurturing students' aspirations. Our programs are meticulously crafted for flexibility, and our teaching methodologies are enriched by cutting-edge technologies, ensuring students are thoroughly equipped for their examinations.
Aakash Advantage:
35 Years of Excellence: Providing comprehensive and result-oriented test preparation for over three decades.
Nationwide Presence: With over 315 branches across India, we facilitate preparation in your city.
Expert Faculty: Our pool of 6000+ expert faculty members serve as mentors and guides, ensuring personalized attention.
Proven Success: In 2023 alone, 122,000+ Aakashians qualified in NEET & JEE examinations.
Digital Integration: Embracing the future, our classrooms are 100% digitized across all branches.
Hybrid Learning: Offering the best of both worlds, our hybrid classrooms seamlessly blend traditional and online learning experiences.
A Great Place to Work: We take immense pride in announcing that Aakash has been honoured with the prestigious Great Place to Work title for three consecutive years, a testament to our unwavering commitment to fostering a positive and enriching work environment.
Purpose of the Admission Officer role:
Admission officer is responsible for lead generation through variety of marketing activities resulting in counselling and enrolling the students.
As an Admission officer, you are expected to:
1. Generate admissions by maintaining a continuous influx of data by conducting “Above The Line” (ATL) & “Below The Line” (BTL) marketing activities such as- seminars in schools, open seminars in town & residential spots within a specified territory.
2. Contribute towards set targets by doing school visits for meeting principals, coordinators and management personals for business development.
3. Ensure a delightful customer experience while going for home visits to counsel students and parents and close admissions resulting in enrolling the students.
4. Capitalize on business opportunities by liaising with local tuition teachers.
5. Ensure adherence to internal processes and compliances.
To be successful in the Admission Officer role you are required to have:
1. Ability to handle customers in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Excellent networking and presentation skills to conduct seminars.
3. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
4. Fluency in communication of English and Regional Language.
5. Comfortable for traveling and public speaking.
Must Attitude:
1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a team.
Qualification:
1. Must have bachelor’s degree.
2. Preferred BTech / MBA /Masters in Psychology, Education etc.
Experience:
1. Previous experience in counselling in education or careers counselling.
2.
Previous experience of Business to Customer (B2C) Sales across industries.
Key Interactions:
· External
o Students, Parents & Schools.
o Partners and Vendors for Above The line (ATL) and Below The line (BTL) activities.
· Internal
o Branch’s Academic & Non-Academic teams.
o Regional Student Support Centre.
o Regional Sales & Operations Team.
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• Excellent attention to detail and problem solving capabilities
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• Java script | HTML/CSS
• Application Design
• API
• Web Development
Are you a motivated, organized person seeking a demanding and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
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- Preparing BIP reports (Data Model and Report Templates)
- Effectively deliver projects and ongoing support for Oracle HCM BI solutions.
- Develop data models and reports.
Requirements
What will you need as a successful Senior Oracle Fusion Reporting Specialist / Developer?
- Bachelor's Degree in Computer Science or more than 2 years of experience in business intelligence projects
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Actively participate in all aspects of new product development and enhancements to existing
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Participating in key internal meetings including weekly status updates and planning sessions.
Documenting ongoing progress, code migrations and status on work assignments (or similar project
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*4+ years of software design and development experience.
*Programming experience building .net web applications in .net core/.net 6
*Must have strong knowledge in any Database.
*AWS and Azure experience will be an added advantage.
*The candidate must have developed a browser-based application and used web services and APIs.
*Good communication skills (both verbal and written)
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With 14+ years of expertise in e-commerce, our client provides AI-powered solutions for quick scale-up of brands and equips them to serve a global audience efficiently. From Texas to India, it operates from 6 different locations and processes 5 million orders annually and are amongst the top 25 sellers on Amazon and Walmart.com.
Founded by entrepreneurs with rich international experience, this leading online store of USA works with over 2000 brands which include many known brands in the US and covers almost all major categories like beauty and healthcare, electronics and gadgets, furniture, toys and apparel and others.
It has won several accolades including Inc 5000, fastest-growing companies, two years in a row.
What you will do:
- Managing inputs, category profit & loss, promotion management, auditing and analysis, vendor escalations, and concise communications
- Growing selection, improving terms and cost structures, and building long-term relationships with vendors for the sub-categories assigned
- Demonstrating customer and category knowledge, being an advocate for a quality customer experience, and understanding the competition and industry
- Being responsible for long term growth opportunities and risk identification, planning, communicating, and partnering with internal teams
- Demonstrating a deep understanding of Online retail tools and becoming advocates for tool enhancements
- Attracting talent and making the right hiring decision, setting goals, and resource planning for the team
- Visiting trade shows in the US and other countries as per process requirements
- Creating mechanisms to help on-board new talent to the organization by continuously building a network of talent inside and outside of the company
- Effectively coaching and giving feedback to direct reports to help develop talent and supporting career development
- Setting and balancing goals across the team to optimize performance against department goals and employee development
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What you need to have:- 10+ years of experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e- commerce
- Strong understanding of category, product, and vendor performance
- Proficiency in Excel
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- Preferably a valid US Visa
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Work location : Abu Dhabi, United Arab Emirates
Responsibilities:
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3. Lead and devise the customer lifecycle strategy that includes branding, awareness, conversions, product adoption and increasing engagement leading to usage & retention and brand advocacy.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres