Customer Success Manager

Job Description for Project Manager:

• Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
• Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
• Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
• Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.
• Responsible for client receivables; planning and execution of monthly retention.
• Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
• Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
• Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
• Achieves strategic customer objectives and account plans defined by company management.
• Good relationship-building skills (internal, external, and cross-cultural).
• Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
• Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

• Excellent communication skills
• Must have enthusiasm and a sincere attitude.

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

• Build contacts with potential clients to create new business opportunities.
• Having a experience & knowledge on IT Services - Mobile App, Web App, Game App.
• Excellent written and verbal communication
• Handling International clients, Lead Generation.
• Having experience on team handling.

Basic Qualifications:

• Five+ years experience working in a Big Data Software Development role
• Experience managing and deploying ML models in real world environments
• Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
• Experience working with Python, Scala, Spark or other open-source software with data science libraries
• Experience in advanced math and statistics
• Excellent familiarity with command line linux environment
• Able to understand various data structures and common methods in data transformation
• Experience deploying machine learning models

Title: 

Node Js Developer

Ideal candidates will have 1-3 years of experience  in Node JS and AWS.

Responsibilities: 

• Translate application storyboards and use cases into functional applications
• Design, build and maintain efficient, reusable, and reliable Node JS code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to these problems, Help maintain code quality, organization, and automation.
• Triage and resolve complex + systemic issues reported on existing production systems
• Communicate effectively with  product owners, and development team members to facilitate understanding of deliverables, estimates, and prioritization
• Contribute to production deployments, including documentation of technical specifications and release notes
• Designs and develops quality software that conforms to department standards and code style
• Writing reusable, testable, and efficient code, create automated test cases following TDD/BDD best practices
• Maintain and enhance existing NodeJS codebase.
• Organize an agile development process that facilitates collaboration, provides transparency, empowers the project team, surfaces and resolves impediments,delivers high-quality software, focuses on delivering business value, and continuously looks to improve.
• Take on a championship role in on-time, high-quality delivery of products through the entire application lifecycle.

What will you work on?

• Architecting clever technical solutions
• Hands-on development using NodeJS and other Javascript frameworks
• Recommend technical frameworks and tech stacks
• Define REST, or GraphQL APIs, document APIs and develop the API handlers
• Design and develop with serverless and scalable systems
• Integrate with 3rd party systems
• Create architectural solution prototypes
• Lead the team, code reviews, and problem-solving

What Makes You A Great Fit?

• 1+ years of software experience with Node JS, Javascript frameworks related to webstack
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Experience with use of serverless functions from AWS
• Experience with architecture of technology systems having hands-on expertise in backend and cloud systems ( AWS, GCP)
• Expertise with NoSQL databases (Mongo, ElasticSearch, Redis) including design of schemas and development for these databases
• Knowledge of DevOps practices and CI/CD pipelines
• Experience in Microservice architecture and development including REST-based APIs.
• Highly collaborative with an affinity for solving complex problems through dialogue with team members.
• Curious, always seeking the whys and hows in order to gain a deeper and more complete understanding of the business and technology.
• Comfortable with ambiguity can begin to explore and solve complex problems when the problem and solution are not well-defined.
• Ability to multitask, switching between various projects/tasks of different natures and complexity with ease
• Knowledge of git based workflows such as gitflow
• Experience with Python in addition to the core knowledge of Node JS is a plus
• Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
• Excellent communication skills, verbal and written

Competencies & Behavior

• Excellent communication and interpersonal skills
• Implement design thinking for different strategieS
• Attention to detail and the ability to work to tight deadlines
• Strong experience in cloud server infrastructure
• Ability to work on complex applications, perform product analysis, development tasks of complex web
• Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
• Conducting website performance and unit tests
• Heavy involvement in the requirements gathering, development and operational stages of new projects
• Troubleshoot and debug related application defects with existing and new applications
• Work collaboratively with the team members and train them as and when required.

We are looking for candidates who has good experience in Accounting and Finance operations in Manufacturing or Infrastructure companies.  Should be well versed with Tally accounting package.

Education: - B. Com

Experience: 5 to 8 years

Job Location: - Manufacturing Plant, Shankarpally, Hyderabad

Roles and Responsibilities:

• Need to handle accounts payables, accounts receivables, treasury related transactions, Taxation, General Accounting
• Review and updation of GRNs in tally software
• Verification and processing of vendor invoices in tally software
• Posting of monthly material consumption entries in tally software
• Coordination and completion of inventory physical verification on a periodic basis.
• Reconciliation of vendor statements and correct discrepancies if any
• Coordination and completion of Outward freight entries in tally software
• Ensure all the bills are received and accounted against advance payments made
• Verification of Purchase Orders and Process of advance Payments
• Reviewing the vendor bills/invoices of its accuracy before posting entries in tally
• Ensure proper approvals are available for all the expenses incurred
• Review all invoices for appropriate documentation and approvals prior to release the payment
• Ensure appropriate provisions are made to the extent of work done but bills not received
• Preparation of various MIS reports and variance analysis weekly and monthly basis as required by the management
• Co. ordination with Project/Lead Managers and HR Manager for Proper inputs of MIS
• Reconciliation of Accounts Receivables and Accounts Payables
• Preparation of Debtors and Creditors Aging analysis
• Responsible for the monthly closure as well as maintenance of all accounting ledgers including monthly review of all account’s reconciliations and journal entries.
• Ensure all the statutory requirements met as required.
• Coordination with internal and external auditors for smooth audit closure.

To get transparent and quick status update, apply on: https://rb.gy/lealon

What you need to have:

• Complete responsibility of Google Ads, Linkedin Ads, Facebook ads.
• End to end campaign management (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generate maximum leads) ·
• Conduct keyword research and optimize campaigns. ·
• Research and analyze competitor advertising links and strategize the best plan ahead for the business.
• Optimize the ad copy, landing pages for the best lead quality.
• Optimize the campaigns regularly for improving performance.
• Identify trends and insights and optimize spend and performance based on the insights.
• Measure and report performance of all marketing campaigns, and assess against goals.
• Brainstorm new and creative growth strategies.
• Build on an existing level of search engine marketing expertise and develop a reputation for innovation and efficiency.
• Stay up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommend improvements.
  
  Skills Required: · Proven 2+ years SEM experience in managing PPC campaigns across Google, well-versed in performance marketing, conversion, and online customer acquisition. ·
  The Specialist will also portray a passion and exceptional analytical skills and demonstrate fluency in the acquisition of metrics, being able to evaluate and orchestrate large campaigns spanning numerous marketing channels.
  Should have a good understanding of Google Analytics, Google Tag Manager.

• Writing and Understand smart contracts using Solidity 
• Write backend APIs using Next JS, Node JS
• Experience is cross chain development, block chain oracles, multi sig is desirable
• Thorough understanding of block chain components.
• Thorugh understanding of IDO process, Swapping protocols, Tokenomics
• Understanding of Docker, Kubernetes , Cloud technologies like AWS , GCP is highly desirable.