Customer Success Manager

About Klenty:

Klenty is a Software Product company operating in the Sales Engagement category.

One of the fastest growing SAAS startups in the sales engagement space, Klenty is headquartered in California and operates from Chennai, India.

Klenty’s Sales Engagement Product helps thousands of sales teams automate all the repetitive activities involved in the sales process like sending emails, follow-ups, tracking engagement metrics, etc - so that the sales team can focus more on activities like building relationships and closing deals.

With over 3000 customers all over the world, we are on a mission to transform every B2B Sales team into an unstoppable force

Join us in building the future of sales engagement software

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.

Roles and Responsibilities

• Knowledge in MERN Stack is mandatory
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Conduct Testing & Debugging, utilize script tools & write basic codes for design specifications
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

(Marketing Agency Experience required)

1. Develop high-quality written and visual content, including blog posts, articles, infographics, videos, and social media posts.

Mentor and provide guidance to junior content creators to maintain consistent content quality.

2. Lead content strategy development, collaborating with the marketing team to align with marketing objectives and target audience needs.

Utilize your experience to refine and optimize our content strategy continually.

3. Develop and implement advanced content promotion strategies, including influencer outreach and partnerships.

Monitor industry trends and emerging channels for innovative content promotion opportunities.

4. Take ownership of SEO efforts, conducting in-depth keyword research, and overseeing on-page and off-page optimization efforts.

Monitor and analyze SEO performance, making data-driven improvements.

5. Provide in-depth analysis and insights into content performance, identifying areas for improvement and growth.

Create customized reports for key stakeholders to showcase the impact of content marketing efforts.

5. Manage the content calendar, ensuring alignment with marketing campaigns, industry events, and product launches.

Streamline content production processes for increased efficiency.

Qualifications:

Bachelor's degree in Marketing, Communications, English, Journalism, or a related field.

Minimum of three years of experience in content marketing, with a portfolio of successful campaigns.

Role – Dynamics 365

Experience – 3 years & above

Location – Remote, Jaipur , Gurgaon, Noida

Job Description:

·       Gather requirements from the client

·       Proactively builds and manages relationship with client management

·       Developing business cases, project plans and project documentation.

·       Deliver projects/work on-time, on-budget, and in a way that accomplishes client goals 

·       Reviews and ensures high quality of work is delivered  

·       Meets deadlines and manages competing priorities under pressure 

·       Apply creative thinking to identify possible reporting solution alternatives 

·       Travel to client locations as per the project and/or client needs 

Must Have:

·       5+ years of project experience and Min 2+ years’ experience in Power Platform development and customizations.

·       Deep understanding of D365 capabilities, architecture, and deployment of online solutions.

·       Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules like Sales, Service, Marketing and Field Service.

·       Skills Driving Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy.

·       Experience in leveraging Microsoft Power Platform capabilities for MS Dynamics CRM using PowerApps, Power Automate and Power BI.

·       Proficiency in use of C# - CRM SDK, Web APIs, Batch Jobs, Azure functions, JavaScript, SQL, SSRS, SSIS, Plugins, 3rd party APIs, and Custom Workflows with Dynamics CRM.

·       Good experience in Portals and USD development with CRM.

·       Experience in assisting with integration of CRM with other business systems and applications.

·       Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to large sized Dynamics 365 CRM projects.

·       Proficiency in OOB Customizations like Business Rules, Workflows, Actions, Security roles configurations.

·       Good knowledge in code and project management using Azure DevOps.

·       Experience in the Power Apps component framework

 Good To Have: 

·      Microsoft Dynamics CRM and Power Platform certifications.

 Desired Candidate Skills: 

·      Excellent interpersonal and leadership skills.  

·      Superior understanding of current applications and trends in IT.  

·      Good knowledge of all phases of IT including network administration, computer support, help desk, software development or specialization in one area.  

·       Experience in client communication 

·       Proficient in communication.

·       Mentoring skills of junior resources.

·      Excellent foundational consulting skills including critical thinking and analysis, verbal and written communications, executive presence, facilitation and presentation skills, business analysis 

·      Ability to conduct business user workshops, design reviews, executive presentations, and 

·      lead other senior stakeholder/sponsor meetings 

·      Experience in delivering end to end reports

·      Must be able to travel to client locations if needed

·      Is detail oriented and deliverables focused 

 Key Skills: Dynamics 365 & Power Platform, Azure DevOps

What are the Key Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

What are we looking for:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills

• Implementing functional HRMS and internal databases across all departments and locations
• Ensuring the integrity of internal database files, tables, and reports
• Analyzing and evaluating the HR data and reports
• Managing maintenance and accuracy of employee data for analysis, regulatory compliance, reporting and distribution
• Managing the relationship between the HRIS Partners and the company
• Developing and sustaining appropriate controls to maintain and report on information
• Managing other HR Ops, as per organizational need

Desired Candidate Profile

• 1+years of experience in the HR domain and relevant experience in Automation
• Extensive experience in Employee lifecycle management
• Thorough knowledge of MS Excel, Word, and PowerPoint
• Hands-on experience with HRMS Tools