Cutshort logo
Fitato Health Solutions Pvt Ltd logo
Customer Success Manager
Fitato Health Solutions Pvt Ltd's logo

Customer Success Manager

Azhar Sache's profile picture
Posted by Azhar Sache
0 - 1 yrs
₹2L - ₹4L / yr
Pune
Skills
Customer Success
Communication Skills
Interpersonal Skills
1. Work with the core team in fundamentally understanding & implementing major key areas in business and closely work with customers to understand and improvise on their needs 2. Develop & build new marketing channels 3. Handle customer retention & support potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through various customer acquisition channels 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Coordinate retention effort with team members and other departments 8. Analyze the territory/market's potential, track sales, and status reports 9. Help in forming the base of the retention department and be a part of the core team and setting up processes for expansion in other cities
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Fitato Health Solutions Pvt Ltd

Founded :
2015
Type
Size :
20-100
Stage :
Raised funding
About
Bored of the usual workout routine and your day to day gymming scenes? Workout in a gym next to your home or a MMA class near your office or head for swimming enroute. Fitato aims to revolutionize the way people choose to stay fit by giving you membership to 500+ Gyms & Fitness Studios all thought India, all through One Single Fitato Pass. Fitato Health Solutions Private is a gymming company located in Pune.
Read more
Connect with the team
Profile picture
Karan Murada
Profile picture
Aditya S
Profile picture
Divyanshu Gupta
Profile picture
Azhar Sache
Profile picture
Rajan Singh
Profile picture
Ridhant Sangamnerkar
Company social profiles
bloglinkedintwitterfacebook

Similar jobs

Remote only
1 - 3 yrs
₹3L - ₹3.6L / yr
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
+9 more

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

Read more
Crelio Health
at Crelio Health
1 video
8 recruiters
Amisha Tank
Posted by Amisha Tank
Pune
1 - 4 yrs
Best in industry
Customer Service
Customer Support
Business Process Outsourcing (BPO)
Communication Skills
Effective communication
+1 more
  • Location(s): Pune
  • Job Role: Customer Support Executive 

 

Responsibilities

  • Interact with users through a series of actions and answer all queries, and resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Support the roll-out of new application features.
  • Troubleshoot systems, and network problems, diagnosing and solving software issues at users' end.
  • Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
  • Assist with high-severity requests or issue escalations as needed.

Requirements

  • Must be a graduate in any stream. 
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognise the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, follow-through, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
  • Ability to thrive in high-demand, high-pressure situations.
  • Should be flexible in working on the US- Time Zone

 

About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

  1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
  2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
  3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

 

Org link - https://creliohealth.in/">https://creliohealth.in/

 

We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/">https://creliohealth.com/ or get updates on https://blog.creliohealth.in/">https://blog.creliohealth.in CrelioHealth for Diagnostics

https://blog.livehealth.in/">Blog - CrelioHealth for Diagnostics

Read more
BhaiFi Networks Private Limited
Mansi Bhatt
Posted by Mansi Bhatt
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹3L - ₹5L / yr
Customer Success
SaaS
Customer Retention
Communication Skills
B2B Marketing
+1 more

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

  • Provide world-class client support by working with clients to establish critical goals.
  • Take ownership of the customer’s operational needs and steward throughout the organization as required.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Responsible for customer onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
  • Ensure CSATs and NPS scores are maintained Assisting Sales Team
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Patient and active listener.
  • Passion for service.

Qualifications and Skills

  • High computer literacy and ability to learn new software.
  • Knowledge of Technology and Software Solutions.
  • Bachelor’s degree or equivalent education in Computer Engineering preferred.
  • Job experience of 6 months to 2 years would be preferred.
  • People from the Gurgaon location would be preferred.
Read more
Innoserv Digital
at Innoserv Digital
1 video
2 recruiters
Sharmistha Paul
Posted by Sharmistha Paul
Kolkata
0 - 7 yrs
₹1L - ₹4L / yr
Customer Service
Communication Skills
Client Servicing
Innover Digital is hiring for the Customer Service Representative position for Kolkata location.
Candidates should be based out of Kolkata only.
If you are very good at communication, Customer-centric and patiently listening then this role is a good match for you!
Candidates must have flexibility working in Night shift as we mainly have USA-based clients to cater to.
Salary-Negotiable
5 Days work week.
2 Rotational week off.
We are providing a Work from Office opportunity.

 
Read more
ZestMoney
at ZestMoney
1 recruiter
Pooja  Choudhary
Posted by Pooja Choudhary
Bengaluru (Bangalore)
0 - 3 yrs
₹3L - ₹4.5L / yr
Customer Success
Customer Retention
Customer Service
Escalation management
Customer Support
+1 more

Roles and Responsibilities

 

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

 

  • Tracking all Customer complaints/escalations in real-time.
  • Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
  • Coordinate and follow up internally for an end-to-end closure on each complaint handled.
  • Proactively escalate cases that are about to breach standard TAT.
  • Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
  • Liaison with team members and team leads on a regular basis.
  • Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
  • Adhere to compliance policies.

 

 

Required Skills & Experience

  • A strong Customer-centric approach.
  • Can work under pressure and handle difficult conversations.
  • Can understand problems clearly.
  • Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
  • A team player can coordinate and liaise with internal and other departments seamlessly.
  • Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
  • Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
  • 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

 

Preferred Skills

 

  • Background in customer service, escalations/complaints handling, social media handling.
  • Experience in email handling, inbound calls.
Read more
Kolkata
0 - 2 yrs
₹1.3L - ₹1.8L / yr
Communication Skills
Effective communication
Business Process Outsourcing (BPO)
voice process
outbound
+4 more
Aryston web solution deliver comprehensive web & digital solutions at highly competitive rates to our international clients.

Job Description Leading International BPO hiring CCE for International Website Selling Process.
Job Profile:
- To generate clients and convince them to purchase website and also to make collection from clients.
- Develop and Maintain proper interaction and reputation with the clients
- Understand the business needs of the Clients
- Convince them to invest on new Projects with the Company
- Outbound process (Website selling)
- B2B Process
- Unlimited incentives opportunity.

Requirement:
Fluency in english communication is mandatory.
Fresher with good communication in english are required.
Candidates with experience in website selling campaign are preferred.
Open to work in full time Night shift.

Fixed Salary structure, salary negotiable for experienced candidates.
Monthly Sales Incentives.

Shift Timing: Night Shift (8:00 pm - 5:00 am)
5 Days working.SATURDAY & SUNDAY Fixed OFF
FRESHERS are welcome
Read more
NCR (Delhi | Gurgaon | Noida)
4 - 12 yrs
₹20L - ₹35L / yr
Customer Success
Communication Skills
Presentation Skills
SaaS
Analytical Skills
+4 more
IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation.
 
Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently.
 
Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30.
 
As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets.
 
What you will do:
  • Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
  • Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
  • Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
  • Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
  • Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
  • Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
  • Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
  • Aligning with Product Marketing to market to existing customers and increasing engagement
  • Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
  • Aligning with Sales for driving retention and up-sells by improving engagement and retention.


What you need to have:

  • You’ve at least had around 4-12 years in customer success roles
  • Exp in SAAS, handled US market and minimum 2 yrs in team handling.
  • You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
  • You have strong customer empathy, a desire to drive revenue and business outcomes
  • You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
  • You’re a leader with the ability to inspire others and drive outcomes as a unit
  • You have excellent communication and presentation skills
  • You’re analytical and process-oriented, with the ability to make data-aware decisions
  • You have a great understanding of SaaS business models and its value drivers
Read more
LeanAgri
at LeanAgri
6 recruiters
Siddharth Dialani
Posted by Siddharth Dialani
Pune
0 - 3 yrs
₹1L - ₹2L / yr
Operations
Customer Success
agronomy
Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists
Read more
Dr. Vaidya's
at Dr. Vaidya's
1 video
3 recruiters
Arjun Vaidya
Posted by Arjun Vaidya
Mumbai
3 - 7 yrs
₹2L - ₹3L / yr
Customer Support
Operations
Telesales
Business operations
Customer Success
+1 more
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English
Read more
Andesoft Consulting
at Andesoft Consulting
6 recruiters
Kaisar Kothari
Posted by Kaisar Kothari
Mumbai
0 - 2 yrs
₹1L - ₹2L / yr
Business Process Outsourcing (BPO)
Communication Skills
English Proficiency
JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos