Customer Success Manager

We are seeking an experienced Technical Lead with expertise in the MERN (MongoDB, Express.js, React.js, Node.js) stack to join our dynamic team. As a Technical Lead, you will play a pivotal role in leading the development of cutting-edge web applications. You will collaborate with cross-functional teams, mentor junior developers, and contribute to architectural decisions.

Responsibilities:

1. Technical Leadership:

• Lead a team of developers in the design, development, and deployment of high-quality web applications.
• Provide technical guidance, mentorship, and support to team members.
• Take ownership of the technical architecture, ensuring scalability, reliability, and maintainability.

1. Development:

• Hands-on development using the MERN stack to build robust and scalable web applications.
• Collaborate with the team to define technical specifications and implement solutions according to requirements.

1. Code Review and Quality Assurance:

• Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines.
• Implement and maintain automated testing processes to guarantee the quality of deliverables.

1. Technical Strategy:

• Collaborate with product managers, designers, and other stakeholders to define technical requirements and priorities.
• Contribute to the development of the technical roadmap and ensure alignment with business goals.

1. Problem Solving:

• Identify technical challenges and provide innovative solutions.
• Troubleshoot and resolve technical issues as they arise.

1. Documentation:

• Create and maintain technical documentation including architecture diagrams, API specifications, and system documentation.

1. Stay Updated:

• Keep abreast of industry trends, emerging technologies, and best practices in web development.

Requirements:

• Bachelor's or higher degree in Computer Science or a related field.
• Proven experience as a Technical Lead or Senior Developer with expertise in the MERN stack.
• Strong proficiency in MongoDB, Express.js, React.js, and Node.js.
• Proficient in front-end technologies such as HTML, CSS, and JavaScript.
• Experience with version control systems (e.g., Git).
• Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker).
• Excellent problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Ability to work collaboratively in a cross-functional team environment.

Responsible for managing + executing content for social media platforms like Instagram, LinkedIn, YouTube, etc.

Build and execute social media marketing strategies.

Working with our marketing team to design and create the campaign test to communicate the results to using the data to inform future business decisions.

 Collaborate with other departments (marketing, video team, etc.) to create engaging social media content (Stories, posts, reels, etc).

 Planning, Creation, and Publishing of Instagram Reels.

 Managing ORM of IIDE s Social Media.

 Creating the entire campaign, shooting it out, monitoring it, and analyzing it.

 Measure output and revise social media strategies from time to time.  Takedown any other activities from your reporting manager as and when required.

 Flexibility and willingness to go beyond the call of duty (a go-getter).  Required Experience and Qualifications:  Basic Shooting skills using the phone

 Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro

• Producing periodic reports for management and further analysing the data
• Assisting in the formulation of strategies to increase campaign efficiency
• Launching optimized online adverts through Google AdWords, Facebook to generate leads
• Optimizing ads to increase conversions and reduce CPL
• Suggesting and recommending changes in creatives and banners to improve results
• Providing ideas and collaborating with designers to improve ad experience
• Coordinating with various team members to achieve set targets
• Creating plans and objectives for campaigns

Desired Candidate Profile

• Understanding of digital marketing concepts and practices
• Knowledge of web analytics tool like Google Analytics
• Good content writing and communication skills
• Knowledge about ad platforms like Facebook & Google Ads
• Knowledge of MS office and Excel (Vlookup/ Pivot/ Text-to-Column/ Deduplication/ Filter/ Sorting)
• Planning, problem solving and decision-making skills
• Time management and project management skills
• Basic understanding of SEO and landing page
• Knowledge of Digital Marketing, Google Adwords, Google Analytics, Optimization and SEO management    
• Location: Jhandewalan    

• 2+ years of experience in Python, Django, Mongo, Express, MySQL, etc
• Have built applications capable of serving high volume with low latency in production
• Following practices of agile development with continuous integration/deployment
• Experience in deploying applications in AWS cloud
• Knowledge in building applications for Fintech/payments domain is a bonus
• Bachelor’s or Master’s degree in CS or equivalent from a reputed institution
• Self-starter, hustler, and a desire to achieve greatness is a MUST
• Immediate joining preferred
• You will have the flexibility to design the application and systems from the ground up.
• Your primary responsibility is to implement business logic in the backend and create awesome restful APIs for seamless integration with our mobile front end.

• Design, develop, test, debug and maintain components of a feature-rich management and orchestration product
• Manage one or more project priorities and deadlines
• The programming languages are mainly Python and Java
• Understand the infrastructure details of public clouds and use DevOps best practices to implement provisioning

You'll Need:

• Strong software design and implementation skills in building infrastructure frameworks.
• Experience building and operating extensible, scalable resilient systems.
• Working knowledge of Java and Python.
• Solid understanding of basic systems operations (disk, network, etc).
• Willingness and ability to learn new languages and concepts.
• 8+ years of experience and a BS/MS degree in Computer Science -or- a related field.

Nice to have:

• Cloud infrastructure systems engineering experience.
• Experience in building control planes.
• Experience building RESTful APIs.
• Experience with containers and cluster managers like Kubernetes.
• Experience in App deployment and config management frameworks such as Ansible, Terraform, Chef, Puppet, etc.

Job Responsibilities:-

• E-bidding on Upwork and Freelancers, client communication, project finalizing and final delivery.
• Communication between the Client and the Technical teams.
• Generating Revenue & projects and closing deals with International Clients.
• Assists in enforcement of project deadlines and schedules.
• Quickly understands the business issues and data challenges of client’s organization and industry.
• Creating documents like BRS /SRS and project Cost Estimation
• Identifies client organizations strengths and weaknesses and suggests areas of improvement.
• Technical Recommendation and Testing

• Demonstrate a deep understanding of fundamental visual design disciplines (typography, iconography, composition, color, composition, layout) and UI Illustrations
• Design and guide the exploration of the range of possibilities for the aesthetic vision for the product
• Apply UX principles and user research data to build user interfaces and other user interactions that implement user workflows wireframes, and prototypes
• Use prototypes to communicate concepts and narratives
• Create designs with an information structure and navigation that anticipate user paths and logical process flows
• Actively engage with the product team, representing the Hubble design philosophy and advocating for the user
• Work closely with fellow designers and developers to understand and create designs

Desirable Education, Experience, and Capability

• B.Des/M.Des, BFA/MFA, BS/MS Degree; preference for Human-Computer Interaction, Design or equivalent experience
• 3-5 years, with a minimum of 3 years of relevant experience

Required Criteria

• Experience working as a UI or UX designer with an in-house design team or at a Design agency
• Experience in creating or contributing to a design system, component library and UI illustrations
• Experience in creating motion design (in-app animation) in Adobe After Effects
• Advocate for and promote good user experience
• Knowledge of Lean UX methodologies and experience working in a collaborative, agile environment is a plus
• A portfolio that highlights your approach to problem solving coupled with your skills in visual and interaction design
• Strong written and verbal communication skill