Customer Success Manager

About the Role

SwitchKart is on a mission to make technology more accessible and more sustainable — we're in the business of recommerce, giving old smartphones a second life, cutting down e-waste, and extending the lifecycle of every device we touch.

We're looking for a Senior Full Stack Developer to help us build and scale the ecosystem of platforms powering this mission — from our procurement app to our retailer app, pricing engines, and warranty systems. You'll take ownership of complex features end-to-end, mentor junior engineers, and make architectural decisions that shape how we grow.

What You'll Do

• Own Features End-to-End: Design, build, and ship full stack features across our procurement, retailer, pricing, and warranty platforms — from database schema to UI polish.

• Drive Architecture: Make key technical decisions on system design, scalability, and code structure as our ecosystem of apps grows.

• Build AI-First: Design and build systems with AI at the core — not bolted on. Think about where AI can automate, assist, or enhance the products you're building from day one.

• Build Scalable Architecture: Build and monitor a highly performant, failure-resistant platform — we take pride in doing this with a small, high-ownership team.

• Automate and Integrate: Develop tools that automate our integration processes and build data pipelines across our app ecosystem.

• Foster Technical Excellence: Champion unit and integration testing and lead meaningful code reviews across the team.

• Prototype and Validate: Create interactive prototypes to prove out technical concepts and participate in pilots for new initiatives.

• Mentor the Team: Guide junior developers through code reviews, pairing, and technical direction.

• Report Upward: Provide regular updates to management on milestones, risks, issues, and mitigation plans.

• Collaborate Cross-Functionally: Work closely with product and design to translate requirements into robust technical solutions across multiple products.

What We're Looking For

Must Have

• 4+ years of full stack development experience

• Strong proficiency in React and Node.js

• Solid experience with PostgreSQL or MySQL — schema design, query optimisation

• Experience designing and scaling production systems

• Experience deploying and managing applications on a cloud platform (AWS/GCP or similar)

• Comfortable owning a feature from concept to deployment

• Strong debugging and problem-solving skills

Good to Have

• Experience mentoring or leading junior engineers

• Track record of driving scalability and time-to-market in past cloud architecture decisions

• Exposure to CI/CD pipelines

• Experience with Docker, NoSQL databases, or distributed caching

• Experience integrating third-party REST/SOAP APIs

• Experience in a fast-moving startup environment

Why SwitchKart

• Real ownership over architecture and technical direction.

• Access to the latest AI coding agents and tools — we invest in keeping our engineers on the cutting edge.

• Work on a genuinely differentiated business with measurable impact.

• Be part of a lean team where your decisions shape the product.

• Opportunity to mentor and grow the engineering team.

Job Opening : Site Engineer / Erection & Commissioning Engineer

Industry : Cooling Tower Manufacturing

Position : Site Engineer – Erection & Commissioning Engineer

Location : Pan India (Excellent performers may get opportunities for overseas projects.)

Experience : 0–1+ Years

Qualification : ITI / Diploma in Mechanical Engineering or any related Mechanical field

Company Profile :

Encon Group is one of India's leading manufacturers and solution providers in the Cooling Tower industry. With decades of experience, the company specializes in the design, manufacturing, erection, commissioning, and servicing of Cooling Towers and related HVAC solutions. Encon Group is committed to delivering high-quality, energy-efficient, and reliable cooling systems to various industries across India and international markets.

Job Responsibilities :

* Assist in the erection and commissioning of Cooling Towers at customer sites.

* Carry out installation activities as per engineering drawings and project requirements.

* Coordinate with customers, project teams, and supervisors during site execution.

* Ensure proper alignment, assembly, and installation of cooling tower components.

* Perform inspection, testing, and commissioning of equipment.

* Troubleshoot installation and operational issues at project sites.

* Prepare daily site progress reports and maintain project documentation.

* Follow all safety procedures and company guidelines during site work.

* Travel to customer locations across India as per project requirements.

Candidate Requirements :

* ITI or Diploma in Mechanical Engineering or a related Mechanical field.

* 0–1+ years of experience in site work, erection, commissioning, or mechanical maintenance.

* Freshers are encouraged to apply.

* Willingness to travel extensively across India.

* Good communication and problem-solving skills.

* Ability to work independently and in a team environment.

Additional Benefits : 

* Free Accommodation during site assignments.

* Free Travel to and from project sites.

* Free Food during site work.

* PF & ESIC Benefits.

* Opportunity to work on projects across India.

* Excellent performers may get opportunities to work on overseas projects.

Strong Partner Sales Profile (Cloud / Enterprise Ecosystem)

Mandatory (Total Experience): Must have 1+years of B2B sales experience in Cloud / IT Services OR partner / enterprise solution sales exposure within BFSI, Manufacturing, or Pharmaceutical sectors

Mandatory (Experience 1 – Partner / Channel Sales): Must have experience working with channel partners, system integrators, resellers, or strategic alliances

Mandatory (Experience 2 – Partner-Led Deal Execution): Must have supported or driven partner-led sales cycles, including requirement alignment, proposal coordination, and deal closure

Mandatory (Communication & Stakeholder Management): Must be able to coordinate across partners, internal teams, and end customers effectively

Mandatory (Education Background): Must have a technical or IT-oriented education background —BE / BSc IT / MSc IT is mandatory

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
• 2-7 Years of Experience
• Expertise in software design and development
• Proficiency with at least one Object Oriented language (e.g. Java)
• Have knowledge about Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
• A strong track record of project delivery for large, cross-functional projects
• Experience with building high-performance, highly available and scalable distributed systems
• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
• Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services

Responsibilities :

·      You will manage a team of backend engineers to deliver a valuable and delightful product for our users.

·      You will be responsible for liaising with external stakeholders such as product, acquisition and retention teams to come up with a charter for a certain vertical(game), and then execute on it. You will be responsible for the evolution of an already bleeding-edge tech stack and keep it current.

·      You will be responsible for setting the correct set of processes in engineering that help you get very high efficiency in the organisation.

·      You will be required to make decisions quickly, and work under strict timelines.

·      You would need to demonstrate an ability to stay objective while creating an appropriate decision-making framework for the entire organisation.

·      You will believe in measure-ability of the success of the tech stack and processes adopted.

Requirements:

·      B.E/MS in Computer Science or equivalent

·      10+ years or more of progressive software technology experience with at least 3 years in management role.

·      Completely hands on with technology and architecture. Start-up experience is a huge plus.

·      Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies

·      Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership

·      Provide thought leadership to setup and manage processes.

·      Ability to work in a very agile, fast-paced environment with changing requirements.

·      Ability to work efficiently in an entrepreneurial and in a start-up environment

·      A good understanding of Java/Spring/Akka, Javascript or Golang.

·      Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.

·      Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.

·      Ability to build a product end-to-end with the help of multiple engineering teams.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

• Proven working experience as HR manager or other HR executive
• People-oriented and results-driven
• Demonstrable experience with human resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Three to five years’ experience in HR Role
• In-depth knowledge of labour law and HR best practices
• Degree in Human Resources or related field.
• For more info dial : nine one zero one four double three eight one two.

• Degree : B.E. or M.S. EE/CS/CE
• Methodologies: SV, UVM & OVM
• Areas of Work: Digital Verification (both IP / SOC)
• Protocol : Knowledge of PCIe/DDR/Ethernet/USB is Plus
• Familiar with Bus protocols like AXI, AHB, SPI and I2C