Customer Success Manager

Job Title: Telecaller Executive

Job Description :

We are looking for a TELECALLER to join our team at Human Heroes Management Services Pvt.Ltd. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹14000 - ₹20000.

Key Responsibilities:

Maintain and organize physical and digital records for easy access and retrieval.

Communicate with relevant teams to clarify data inconsistencies and improve processes.

Verify data accuracy, correct errors and identify irregularities promptly.

Ensure data accuracy and accessibility to facilitate smooth operations.

Generate reports and summaries to aid internal decision-making processes.

Maintain confidentiality of sensitive information at all times.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience.

Candidates must have attention to detail, a high level of accuracy, strong organizational skills, and the ability to manage multiple tasks efficiently.

Company: PluginLive

About the company:

PluginLive Technology Pvt Ltd is a leading provider of innovative HR solutions. Our mission is to transform the hiring process through technology and make it easier for organizations to find, attract, and hire top talent. We are looking for a passionate and experienced Data Engineering Lead to guide the data strategy and engineering efforts for our Campus Hiring Digital Recruitment SaaS Platform.

Role Overview:

The Data Engineering Lead will be responsible for leading the data engineering team and driving the development of data infrastructure, pipelines, and analytics capabilities for our Campus Hiring Digital Recruitment SaaS Platform. This role requires a deep understanding of data engineering, big data technologies, and team leadership. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of building robust data systems.

Job Description

Position: Data Engineering Lead - Campus Hiring Digital Recruitment SaaS Platform

Location: Chennai

Minimum Qualification:  Bachelor’s degree in computer science, Engineering, Data Science, or a related field. Master’s degree or equivalent is a plus.

Experience:  7+ years of experience in data engineering, with at least 3 years in a leadership role.

CTC:  20-30 LPA 

Employment Type:  Full Time

Key Responsibilities:

Data Strategy and Vision:

• Develop and communicate a clear data strategy and vision for the Campus Hiring Digital Recruitment SaaS Platform.
• Conduct market research and competitive analysis to identify trends, opportunities, and data needs.
• Define and prioritize the data roadmap, aligning it with business goals and customer requirements.

Data Infrastructure Development:

• Design, build, and maintain scalable data infrastructure and pipelines to support data collection, storage, processing, and analysis.
• Ensure the reliability, scalability, and performance of the data infrastructure.
• Implement best practices in data management, including data governance, data quality, and data security.

Data Pipeline Management:

• Oversee the development and maintenance of ETL (Extract, Transform, Load) processes.
• Ensure data is accurately and efficiently processed and available for analytics and reporting.
• Monitor and optimize data pipelines for performance and cost efficiency.

Data Analytics and Reporting:

• Collaborate with data analysts and data scientists to build and deploy advanced analytics and machine learning models.
• Develop and maintain data models, dashboards, and reports to provide insights and support decision-making.
• Ensure data is easily accessible and usable by stakeholders across the organization.

Team Leadership:

• Lead, mentor, and guide a team of data engineers, fostering a culture of collaboration, continuous improvement, and innovation.
• Conduct code reviews, provide constructive feedback, and ensure adherence to development standards.
• Collaborate with cross-functional teams including product, engineering, and marketing to ensure alignment and delivery of data goals.

Stakeholder Collaboration:

• Work closely with stakeholders to understand business requirements and translate them into technical specifications.
• Communicate effectively with non-technical stakeholders to explain data concepts and progress.
• Participate in strategic planning and decision-making processes.

Skills Required:

• Proven experience in designing and building scalable data infrastructures and pipelines.
• Strong proficiency in programming languages such as Python, R, Data visualization tools like Power BI, Tableau, Qlik, Google Analytics
• Expertise in big data technologies such as Apache Airflow, Hadoop, Spark, Kafka, and cloud data platforms like AWS, Oracle Cloud.
• Solid understanding of database technologies, both SQL and NoSQL.
• Experience with data modeling, data warehousing, and ETL processes.
• Strong analytical and problem-solving abilities.
• Excellent communication, collaboration, and leadership skills.

Preferred Qualifications:

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• Experience in HR technology or recruitment platforms.
• Familiarity with machine learning and AI technologies.
• Knowledge of data governance and data security best practices.
• Contributions to open-source projects or active participation in the tech community.

Role: Mainframe Developer

Skill Set: Mainframe, COBOL, JCL, DB2

Years of exp: 5 to 12 yrs

Location: Pune , Chennai

Mode of work: WFO

Job Description:

A mid-senior level Mainframe lead with 4 to 8 years of hands on experienced on COBOL Programming, JCL and DB2 Coding and processing, to deliver a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical Skills:

• An excellent techie with strong hands-on experience in COBOL, JCL and DB2 knowledge.
• Preferably, good exposure to Mainframe to distributed migration project.
• A master of DB2
• Should have good analytical and development skill on Cobol programming and JCL
• Capable of analyzing requirements and develop software as per project defined software process
• Develop and peer review of LLD (Initiate/ participate in peer reviews)
• Should have good writing and verbal communication skills

Job Description:

The ideal candidate will have a strong background in managing IT projects, excellent leadership skills, and a proven track record of delivering projects on time and within budget. As a Project Manager, you will be responsible for overseeing various IT projects, coordinating with cross-functional teams, and ensuring successful project delivery.

Roles & Responsibilities:

• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Manage the execution of projects, ensuring adherence to the project plan.
• Communicate effectively with clients to understand their requirements and manage their expectations.
• Serve as the primary point of contact for all project-related communications.
• Facilitate regular status meetings with stakeholders and project teams.
• Assign tasks and responsibilities to team members, and ensure timely completion of deliverables
• Ensure that project deliverables meet quality standards and client expectations.
• Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• At least 3+ years of experience in project management within the IT industry.
• Proven track record of successfully delivering IT projects on time and within budget
• Strong knowledge of project management methodologies (e.g., Waterfall, Agile, Scrum)
• Proficiency with project management tools (e.g., MS Project, Jira, Trello, Asana)
• Understanding of software development lifecycle (SDLC) and IT infrastructure.

Job Title: ServiceNow Developer

📍 Location: PAN India

🏠 Work Mode: Hybrid – 3 Days Work from Office, 2 Days WFH

🕒 Shift Timings: 9:30 AM – 6:30 PM IST

✅ Key Requirements:

• Total Experience: 4–7 years
• Relevant Experience in ServiceNow: Minimum 5 years
• Project/People Management: Strong experience managing end-to-end ServiceNow implementations and delivery cycles

🛠️ Primary Skills:

• 5+ years of hands-on experience in ServiceNow platform (including modules like ITSM, ITOM, GRC, SecOps, or IRM preferred)
• Ability to lead technical teams and drive requirements, development, testing, and delivery phases
• Proficient in ServiceNow customization, scripting, workflows, and integrations

🧩 Secondary Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience with Microsoft Project for planning and tracking activities

🎯 Responsibilities:

• Act as the single point of contact for all ServiceNow-related project activities
• Drive project execution, track milestones, and deliverables
• Liaise between technical teams, business stakeholders, and vendors
• Ensure compliance with client standards and delivery expectations

Prepare and present reports, dashboards, and project documentation

We are seeking a dynamic and results-driven Business Development Specialist with experience in the digital marketing industry to help drive growth and expand our client base. The ideal candidate will have a deep understanding of digital marketing services, including SEO, PPC, content marketing, and social media, combined with a proven ability to generate leads, close deals, and build strong client relationships.

Key Responsibilities:

• Identify and pursue new business opportunities within the digital marketing industry.
• Develop and execute strategies to expand the company’s market presence and drive revenue growth.
• Build and maintain long-term relationships with clients and stakeholders.
• Conduct market research to identify emerging trends, client needs, and potential partnerships.
• Collaborate with internal teams (SEO, PPC, content, and social media) to ensure seamless integration of marketing solutions for clients.
• Prepare and deliver compelling sales presentations, proposals, and pitches tailored to client needs.
• Manage and track the sales pipeline, from lead generation to contract negotiation and closing.
• Meet or exceed sales and revenue targets by converting prospects into clients.
• Attend industry events, networking opportunities, and conferences to build brand presence and client relationships.

Qualifications:

• Proven experience in business development, sales, or account management within the digital marketing industry.
• Strong understanding of digital marketing services, including SEO, PPC, content marketing, social media, and web development.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple client relationships simultaneously.
• Strong analytical skills and the ability to understand client needs and translate them into effective marketing solutions.
• Proficiency with CRM software and digital marketing tools (e.g., HubSpot, Google Analytics, SEMrush) is a plus.
• Bachelor's degree in marketing, business, or a related field is preferred.

Why Join Us:

• Opportunity to work in a fast-paced, growing digital marketing agency.
• Collaborative team environment with opportunities for career growth and professional development.
• Competitive salary and performance-based incentives.

We are looking for a Human Resources Manager that is committed to recruiting top talent, and providing our staff members with an exceptional work experience. From the moment of hire until the time they leave the organization, we want employees to be engaged in their jobs. Our ideal candidate will be skilled in managing compensation, benefits, recognition, training, performance management and employee relations in a manner that retains staff members long-term and builds our employer brand. We are proud of the diversity in our workforce, and our Human Resources Manager is tasked with ensuring that our company culture welcomes a diverse population and supports each person in achieving career goals within the organization.

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People oriented and results driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field

What are we looking for? :

- Freshers or Upto 3 years of experience in Full Stack Development.

- Bachelor’s degree in computer science or equivalent practical experience.

- Understanding of MVC structures, Basics of Programming and Frameworks.

- Proficient in PHP, Javascript or other programming languages

- Problem solving skills, Ability to think and solve challenging problems independently.

- Passion to work in a startup environment and wear multiple hats.

- Have knowledge of Performance optimization or best practices of development.

- Knowledge or experience in HTML, CSS, jQuery and PHP is a plus.

What you will be doing?:

- Collaborate with team members and solve new challenges through tech and research.

- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.

- Write clean readable code and also follow best practices for efficiency and performance.

- Self learn and work independently, Also collaborate with the team when required.

- Communicate constructively and value user experience and feedback.

.
What can you expect to learn?:

- Full stack development in latest web technologies and frameworks like Angular, Laravel, PHP, PWAs, REST APIs, Elastic search and Web services.

- Work in a Leading E-Commerce Platform Magento and build custom modules, APIs, functionalities according to business needs.

- Best coding practices and various methodologies to optimize performance and produce the best quality product.

- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.

Perks : 

- Competitive salary

- Flexible work hours

- No dress code

- Group outings

- Supportive work culture