ONN Bikes - Customer Success/Customer Service Intern

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
• Ability to understand functionality of web based application
• Provide Level-1/2 support and troubleshoot to resolve issues.
• Minimum 1 year of experience as part of ticket management team
• Very strong & professional communication skills - written & verbal
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 2 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Greetings from zealous services!!

We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Job Description:

• Designation: Customer Support Executive
• Process: International US Non-Voice Process (Semi Voice)
• Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
• Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment 
• Working Days: 5 Days working (Sat,Sun Fixed off)
• Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
• Age: Between 18 to 26 years
• Work Location: Nungambakkam, Chennai.
• Requirement: Immediate

Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.

Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.

Documents Mandatory:

1. Carry Updated resume and aadhar xerox.
2. All your original educational documents for verification purposes.

Venue Details:

Zealous Services

No.17/7, 'B' Block Ground Floor NRCS Towers,

Kodambakkam High Road, Nungambakkam.

Chennai - 600034

Landmark: Near Hotel Palm Grove, Opp to Domino's.

### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####

• Managing clients by working closely with them and understanding their business needs and challenges
• On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
• Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
• Educating and promoting the company’s services to the clients
• Acting as the point-of-contact for the clients and also mediating between the clients and the company
• Handling and solving escalations from clients, as and when received and making sure the client account is retained
• Renewing subscriptions on a timely-basis
• Compiling and presenting reports to the business by maintaining and managing relevant data
• Managing a team of customer success executives and leading them towards achieving the business goals
• Partnering and working closely with internal teams to meet the business needs of the customers

What you need to have:

• Graduation is a must
• Relevant experience in customer success management and also experienced in handling a team
• B2B SaaS background
• Willingness to work 6-days a week
• Excellent communication and presentation skills
• An analytical mindset and also go-getter attitude
• Expertise in MS Suite
• Min experience of 2 years

Keka has grown super-fast to become the leading HR Tech product in India, thanks to our people and customers. We are looking for awesome people who can join our journey in disrupting the market.

Associate Team Lead / Team Lead is someone who is responsible for providing outstanding customer experience by leading and motivating respective customer facing teams

and promote the idea of "Best Customer Experience" throughout the organization.

What You'll Do:

• Lead a team of product specialists in their daily business managing and coaching them to evoke the best performance, quality, behavior and collaboration standards.
• Identify opportunities and formulate new initiatives to constantly improve the customer success experience.
• Work with clients directly on all levels: technical, business, support, and product, including providing added value through training and webinars.
• Understand and synchronize with vision of the team to create and execute operational plans to drive the business goals, leveraging strategies and tactics across all necessary functions.
• Collaborate with cross-functional teams to enable product specialists to deliver on best customer outcomes.
• Serve as an escalation point for customer issues to ensure they are resolved satisfactorily.
• Understand the market trends and always keep up-to-date with the latest news and developments impacting our industry.
• Identify bottlenecks in the operations and come up with improvements and process optimizations.
• Minimize and own escalations coming from different stake holders and ensure all escalations are handled effectively.
• Identity training needs for the team and ensure they are aligned with training team.
• Audit responses/calls to identify common issues and help team members with Realtime feedback.
• Nurture and create more leaders within the team so that they get to grow along.

What we are looking for in you:

• Strong people management and analytical skills with more weight towards people centric approach.
• Ability to interact with various senior business stakeholders within and outside organization.
• A strong process driven inclination is an advantage as there are many challenges we are foreseeing as part of our journey.
• Excellent knowledge of management methods and techniques to help your team mates grow & excel.
• Ability to formulate, design blueprint of customer facing processes time to time based on the organization/industry needs.
• Ability to Identify, plan and create strategies well in advance to ensure maximum service delivery.
• Ability to Hire, Train and empower people!

Core Requirements:

• 2+ years of experience leading a SaaS relationship management, support, account management or customer success team.
• Strong research and analytical skills coupled with operating rigor.
• Strong people centric approach and ability to manage multicultural team.
• High attention to detail and willingness to get “in the weeds” to fix a problem

Keka has grown super-fast to become the leading HR Tech product in India, thanks to our people and customers. We are looking for awesome young guns who can join our journey to disrupt the market.

A Product Specialist is someone who has firsthand knowledge about our platform and can configure and customize the platform as per the business requirements of our customers.

What we are looking for in you:

• The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must.
• You would be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must.
• While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
• The role requires dealing with complex payroll calculations, so being good with numbers is a must.
• Leadership and organization skills will help boost your career shoot faster in this role.

Roles and responsibilities:

• Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets these needs.
• Measure product usage metrics and assist businesses in increasing product adoption.
• Develop customer relationships with a goal to promote platform adoption and retention.
• Identify bottlenecks in the operations and come up with improvements and process optimizations.
• Communicate with customers effectively through the mail, chat, and voice channels.

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

• Make sure customer queries are solved quickly with a high degree of satisfaction
• Handle customer complaints across email, phone, social media, and live chat
• Maintain and improve customer service SLA’s
• Look for ways to improve our service quality via root-cause analysis
• Help build a customer-centric company culture
• Collaborate closely with our teams

• Bachelor's Degree
• Excellent English writing and speaking skills
• Detail-oriented
• Active on social media
• Hindi, Marathi or Kannada language skills a plus
• A love of photography