ONN Bikes - Customer Success/Customer Service Intern

JOB DETAILS:

- Job Title: Lead I - Data Science - Python, Machine Learning, Spark 

- Industry: Global Digital Transformation Solutions Provider

- Experience: 5-10 years

- Job Location: Pune

- CTC Range: Best in Industry

JD for Data Scientist

Hands-on experience with data analysis tools:

Proficient in using tools such as Python and R for data manipulation, querying, and analysis.

Skilled in utilizing libraries like Pandas, NumPy, and Scikit-Learn to perform in-depth data analysis and modeling.

Skilled in machine learning and predictive analytics:

Expertise in building, training, and deploying machine learning models using frameworks such as TensorFlow and PyTorch.

Capable of performing tasks like regression, classification, clustering, and recommendation, leading to data-driven predictions and insights.

Expertise in big data technologies:

Proficient in handling large datasets using big data tools such as Spark.

Skilled in employing distributed computing and parallel processing techniques to ensure efficient data processing, storage, and analysis, enabling enterprise-level solutions and informed decision-making

Skills: Python, SQL, Machine Learning, and Deep Learning, with mandatory expertise in Generative AI.

Must-Haves

5–9 years of relevant experience in Python, SQL, Machine Learning, and Deep Learning, with mandatory expertise in Generative AI

******

NP - Immediate joiners only

Location-Pune 

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.

● Adhere to company policies, shift schedules, and quality standards.

Required Skills & Qualifications

● 0–3 years of experience in customer support (freshers can apply).

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and listening skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Familiarity with CRM software and ticketing tools is a plus.

● Willingness to work in rotational shifts and week-offs.

- Strong knowledge of 'Swift' programming language, knowledge of Objective C is a plus.
- Knowledge of Computer Science fundamentals in data structures, algorithm design, database, and efficient data storage.
- Strong knowledge of design patterns like Creational, Structural and MVVM, MVP, MVC, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end service.
- Experience with offline storage, threading, and performance tuning.
- Experience with google map and location-based app.
- Knowledge of the open-source libraries available for common tasks.

Must have Skills:

- Excellent knowledge in Swift, Objective-C, or cocoa Touch should have strong understanding of mobile application specific concepts.
- Strong knowledge of data structure and algo.

Key Responsibilities:

- Communicate and actively participate in client call and understand requirements.
- Able to troubleshoot and debug the code, write code with best coding practice, and perform unit & Integration testing.
- Collaborate with the technical team to build and migrate applications.
- Design and build advanced iOS applications.
- Work on Bug fixing and improving application performance.

We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. A basic understanding of front-end technologies is therefore necessary as well.

Responsibilities

• Actively participate in the overall application lifecycle.
• Focus on coding and debugging.
• Collaborate with front-end developers.
• Define and communicate technical and design requirements.
• Build a high-quality reusable code that can be used in the future.
• Create sustainable and functional web applications with clean codes.
• Learn about new technologies and stay up to date with current best practices.
• Conduct UI tests and optimize performance.
• Train, help, and support to other team members

Requirements

• Hands-on backend web development experience.
• Proficient knowledge of a backend programming language and an in-depth understanding of web development.
• Knowledgeable of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Proven experience creating user authentication and authorization between multiple systems, servers, and environments.
• Capability to integrate multiple data sources and databases into one system.
• Proven experience managing the hosting environment, including database administration and scaling an application to support load changes.
• Ability to set up and administer backups, data migration, transformation, and scripting.

Skills

• Coding (HTML/CSS3)
• Debugging
• Programming (JavaScript, PHP, Magento, OOPs,)
• PHP Framework
• Analytical Skills
• Web Development
• API

Roles and Responsibilities:

·         Design and implement scalable web applications and platforms using technologies such as Typescript, NestJS, Angular, NodeJS, ExpressJS, TypeORM, and Postgres

·         Good understanding of web and REST API design patterns

·         Experience with AWS technologies such as EKS, ECS, ECR, Fargate, EC2, Lambda, ALB will be an added advantage

·         Hands-on experience with unit test frameworks like Jest

·         Good working knowledge of JIRA, Confluence, Git

·         Basic knowledge of Kubernetes and Terraform for infrastructure as code

·         Basic knowledge of Docker compose and Docker

·         Strong understanding of microservices architecture and ability to implement components independently

·         Proven track record of problem-solving skills

·         Excellent communication skills

Enpass Technologies Pvt. Ltd. (Gurugram) is seeking for an experienced Windows C++ GUI software developer. We have a product for securely managing the credentials across platforms through a native productivity app, GUI of which is written in Qt toolkit and we are looking for a talented, enthusiastic developer for the same.

JOB RESPONSIBILITIES:

• Design, build, and maintain efficient, reusable, and reliable Windows Qt/QML/C++ code.

• Implement performance and quality modules.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization, and automatization.

• Collaborate with cross- functional teams to define, design, and ship new features.

MUST HAVE SKILLS (Please do not apply if you do not fullfill this criteria):

* Desktop Applications using QT/Qml in Windows Environment

* Minimum 1 Year experience in Windows UWP development

• 4-6 yrs experience in C++11 or C++14 standerd.

• Very good knowlege of STL.

• Experience of Multithreading in ANSI C++

• Practical experience in Win32 apis.

• Basics of socket programming and inter process communication.

• Good understanding of REST apis and internet protocols in general.

• Must be able to write unit test.

GOOD TO HAVE SKILLS

* Experience with development of Qt Quick Controls 2 based applications

* Experience in software development for mobile or tablet devices

• Familiarity with Cryptography basic concepts.

• Familiarity with agile processes and development / SW quality practices such as code reviews.

• Expertise on methods and tools for CI and test automatization.

• Build distributable packages (msi or wix).

• Understand Prospect’s Pain Areas and educate them with the right Solution and approach
• Generate Leads by Direct Visits, Cold Calls, Cold Email & Social media
• Attend offline networking events, community events and hearings to generate leads
• Research the market to develop warm leads
• Capable of processing Inbound Leads & Outbound Leads (ABM)
• Qualify Customers to establish Product – Solution Fit
• Sound Presentation skills to do a live demo of Solution to Prospects
• Upsell/Cross Sell additional products/modules as the need arises
• Use CRM effectively to assist yourself, track progress with new prospects and report to management
• Strong work ethic to follow up prospects and do not allow leads to slip through cracks
• Focus on achieving Revenue and activity targets on a daily & Weekly basis
• Win Commissions and Contests regularly
• Self Accountable and report weekly progress in team meetings
• Confident to discuss price, negotiate (trade) with Prospects
• Team player working with Marketing and Customer Success Team
• Maintain contact with existing clients to make sure they are satisfied and request referrals

• Previous working experience as an Outbound Sales for 2-5 year(s)
• Bachelors degree in Marketing, Sales, IT or similar relevant fields
• Excellent communication, interpersonal and presentation skills
• Networking aptitude
• Fearless attitude and a hunter mentality
• Demonstrated winning 10-15 Deals and Target accomplishments
• Basic understanding of Finance as you may have to demo with CFOs to Accountants