ONN Bikes - Customer Success/Customer Service Intern

POSITION: Human Resource Lead

We are looking for an experienced HR Generalist Lead to own and operate all people-related functions for our Jaipur office. You will be the face of HR locally — the go-to person for everything from hiring the next great engineer to making sure someone's first day feels like home. The goal is to promote corporate values and enable business success through human resources management, including job design, recruitment, performance management, talent management, and facilities management services.

What You’ll Be Doing:

Talent Acquisition & Recruitment

• Own end-to-end recruitment for the Jaipur office across Engineering, Product, Sales, and

Operations roles

• Partner with hiring managers to define job requirements, craft compelling JDs, and build

structured interview processes

• Build and manage a strong talent pipeline through LinkedIn, job portals, referrals, college

partnerships, and startup communities

• Conduct initial screening interviews and coordinate the full interview loop — scheduling,

feedback collection, and debrief facilitation

• Negotiate and extend offers; manage the candidate experience from first touchpoint to Day

• Track and report on key recruiting metrics: time-to-fill, offer-to-acceptance rate, source

quality, and pipeline health

• Proactively build talent pools for high-frequency roles to reduce reactive hiring cycles

Onboarding & New Hire Experience

• Design and continuously improve a world-class onboarding experience for every new hire in Jaipur

• Run structured Day 1–5 orientation programs covering company culture, tools, team introductions, and role clarity

• Coordinate with IT, Finance, and team managers to ensure access, equipment, and a ready workspace before Day 1

• Manage onboarding documentation: offer letters, NDAs, compliance forms, and benefits enrollment

• Assign onboarding buddies and ensure 30/60/90-day check-in cadences are in place for every new hire

• Collect and act on onboarding feedback to continuously raise the bar on the new hire

experience

Offboarding & Exit Management

• Manage the full offboarding lifecycle with care and professionalism — from resignation to final settlement

• Conduct structured exit interviews and synthesize insights to share with leadership for retention improvements

• Coordinate with IT and Finance to ensure smooth access revocation, asset retrieval, and full-and-final processing

• Maintain compliance with applicable labor laws and ensure all exit documentation is complete and accurate

• Champion a positive exit experience that preserves the relationship and the company's employer brand

Culture, Engagement & Employee Experience

• Act as the culture custodian for the Jaipur office — translate company values into day-to-day practices and rituals

• Design and run employee engagement initiatives: team events, recognition programs, town

halls, and celebratory moments

• Run quarterly pulse surveys and eNPS; analyze results and drive actionable follow-throughs

with leadership

• Build psychological safety by being an approachable, trusted HR partner — someone

people actually want to talk to

• Collaborate with the central People team (if applicable) to roll out company-wide culture

programs locally

• Champion diversity, inclusion, and belonging initiatives within the Jaipur office

HR Operations & Compliance

• Maintain accurate and up-to-date employee records, HRIS data, and documentation for all

Jaipur staff

• Oversee attendance, leave management, and payroll inputs in coordination with Finance

• Ensure compliance with local labor laws, statutory requirements (PF, ESIC, gratuity), and

company policies

• Handle employee relations matters sensitively — grievances, performance conversations,

and policy queries

• Continuously improve HR processes and documentation; build and maintain an accessible

HR knowledge base

REQUIRED SKILLS & QUALIFICATIONS:

Must-Haves:

• 6-7 years of progressive HR experience, with at least 1 year in a standalone or lead HR capacity

• Strong end-to-end recruitment experience — you have hired for technical and non-technical roles independently

• Proven experience owning onboarding and offboarding programs, not just participating in them

• Excellent interpersonal skills — you build trust quickly and communicate with empathy and

clarity

• Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced

environment

• Working knowledge of Indian labor laws, statutory compliance, and HR best practices

• Proficiency in HRIS tools, ATS platforms, and Google Workspace / Microsoft Office

Great to Have:

• Previous experience in a B2B SaaS, tech startup, or high-growth product company

• Experience building or scaling an HR function from scratch in a new office or geography

• Familiarity with tools like Keka, Darwinbox, Greenhouse, Lever, or similar HRIS/ATS

platforms

• Passion for employer branding and experience contributing to a company's external people

narrative

• MBA in HR or a relevant professional certification

REPORTING: This position will report to Sr. Manager - HR

EMPLOYMENT TYPE: Full-Time

LOCATION: In-Office – Jaipur, India

SHIFT TIMINGS: 10.30 am to 7.30 pm IST (Monday - Friday)

· 5+ years of experience in software development using Java.

· Proficiency in Spring Boot and Spring Batch.

· Experience with microservices architecture.

· Hands-on experience with Cassandra or similar NoSQL databases.

· Solid understanding of cloud platforms (AWS, GCP, Azure, etc.).

· Familiarity with Docker and Kubernetes.

· Experience with CI/CD tools such as Jenkins etc

· Strong problem-solving skills and attention to detail.

· Excellent communication and teamwork skills.

Important consideration:

· Core Java - 4 to 6 Yrs

· Spring and Spring Boot, Spring MVC, Spring Data, Spring Security - 4 to 6 Yrs

· DevOps (Jenkins, Junit, sonarQube, Maven) - 1 to 2 Yrs

· MongoDB, NOSql, Couch DB, Cassandra - 1 to 2 Yrs

We are looking "Fusion Technical Consultant (OIC)" for Reputed client @ Chennai Permanent Role.

Experience: 7+ Yrs

• Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

• Strong hand on experience generating BI reports (strictly Mandatory)

• Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.

• Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

• Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.

• Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF. 

• Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

• Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills:

• Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities: 

• Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

• Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

• Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

• Perform root cause analysis and implement preventive measures to avoid future technical glitches.

• Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

• Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

• Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

• Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes: 

• Flexibility

• Willing to work in shifts

• Willing to learn attitude

Educational Qualification: ANY

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)