ONN Bikes - Customer Success/Customer Service Intern

JOB DESCRIPTION:-

Responsibilities:

• Strong experience in Compensation Management -

• Strong experience in Variable Pay

• Strong Experience in Employee Central

• Experience in configuring Compensation, Variable Pay templates

• Experience in Route Map and Rating Scales

• Experience in Merit Guidelines, Lookup table, Eligibility rules, Budgeting and Performance Forms integration

• Experience in configuring merit and Variable Pay statement templates

• Strong experience in MDF Objects, Position Management, Business rules, workflows and RBP.

• Act as a Subject Matter Expert for various assigned modules within the SuccessFactors system.

• Assist with system changes from the solution phase through development, testing, implementation, and post go-live support.

• Perform and/or assist with manual data uploads where necessary.

• Lead the design, testing and support of Compensation, Variable Pay, PMGM and Employee Central modules

• Troubleshoot and resolve end user support tickets

• Partner on yearly cycles within HRIS for Performance Reviews and Compensation Planning.

• Act as a leader within the HRIS team, providing training and support to other team members as needed.

• Contribute to the development and maintenance of internal documentation.

• Experience in Role Based Permissions

• Working experience in Reporting, user stories, Dashboards

• Should have experience in client handling and educating the business teams on the compensation process and new changes

Experience

• 5+ years of Support experience in SAP SuccessFactors, particularly Compensation Management, Performance & Goal Management and Employee Central.

• Experience working in a Global HR environment.

• Strong communication, problem-solving, and project handling skills.

• Certification in Compensation/Variable Pay/PMGM/ Employee Central is an added advantage.

• Strong experience in Client handling.

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

We are looking for someone who is enthusiastic about community , influencer marketing and looking to kick start career in the start up domain.

1. influencer marketing
2. onboarding creators through various social media platforms such as instagram etc.
3. Must have great communication skills and ready to work in a fast paced environment.
4. Ability to connect with various influencers through telegram/whatsapp etc.

• Experience in writing code/functions that are Unit-testing ready and scalable.
• Strong knowledge in auto layout concepts.
• Experience developing rich UI using MVVM, RxSwift, Auto Layout, Storyboard, and UI animations.

• Need to be working in a collaborative environment with team members of the organization.
• Keep up the urge to learn and adapt to new technologies throughout the period of employment.
• Understand end-user needs and translate broad business requirements and objectives into technical
requirements, plans, and designs.
• Take up technical problems during the app development life cycle and bring up optimized solutions to the
same.

Skills Required for Back-End (NodeJS) JR Developer (2-4 Yrs) /Sr Developer (4-8 Yrs) /Lead Developer (8-10 Yrs) /Architect (10-12 Yrs):

• Must: Strong experience and understanding of NodeJS and JavaScript Programming, Good at Native Cloud or AWS
• Good knowledge of MongoDB or any other NoSQL Database, Redis, Elasticsearch, etc.
• Good understanding of scalable computing systems, software architecture, data structures, and algorithms.
• Experience working with AWS or other cloud providers
• Experience in service-oriented and/or microservice architectures
• Good to have knowledge with stream processing applications, Event-driven Architecture, Identity management (OAuth) - Not Mandatory
• Good knowledge of Redis, its data types, and their use cases along with a server-side framework
• Experience developing and deploying REST APIs.
• Good to have an understanding of low-level Kafka inner workings and partitioning schemes - Not Mandatory

Responsibilities:

• Design, build, review and evolve durable, highly scalable event-driven infrastructure
• Architect and lead the development of backend services.
• Work with REST APIs and integrating them with our software platform
• Develop front end capabilities such as dashboards, visualizations, features
• Work on building best performance UI features and linking with backend
• Integrate all the front end features with a backend pipeline 
• Integrate our AI models with the platform pipeline 
• Work on bug fixing and improving application performance 
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Own new initiatives, Debug production issues
• Help define the way we work in the future including coding and design standards
• Work effectively in an agile development process
• Research cutting edge technology that can be applied to accelerate business growth
• Be the communication bridge be product owners and development teams