Customer Success Engineer

Roles and Responsibilities:

● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.

● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.

● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.

● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.

● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.

● Recognize product issues and communicate them to the product team.

● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.

● Work together with sales, product, engineering, and marketing departments.

● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.

● Analyze and maintain agents' performance data.

● Stay informed about industry trends and strategic growth opportunities.

Experience and Skills Required:

● A minimum of 2 years of sales experience in the travel industry.

● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.

● Outstanding communication and interpersonal aptitude.

● Proficiency in building relationships and possessing high emotional intelligence.

● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.

● Proficiency in using CRMs and Google Sheets.

● Ability to perform well under pressure with a proactive mindset.

• Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
• Competent in building single page web applications using Node.js and React Js
• Redux for state management
• Universal rendering (Client-side rendering and Server-side rendering)
• Experience with cross-browser, cross-platform, and design constraints on the web
• Experience in developing automated unit and functional tests
• Experience in an agile development process
• Solid knowledge of algorithms and design patterns
• Have a passion for quality and writing clean, readable code that scales and performs well
• Good interpersonal communication skills
• 1+ years of software design and web application development
  
  

  Culture

  - Fast-paced, intellectually stimulating, steep learning, and growth

  - Close-knit, hardworking, supportive colleagues

  - Challenging work

  - Flat organization with no hierarchy

  - If you like problem solving, and love latest technology, there are very few better places

  
  
  

  How we are different 
   -We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology
  
   Why to join us
   -We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
  -We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
  -There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
  -Get mentored by the best in the industry
  -Flexible working hours
  -Perks best in the industry

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

● Lead User Stories and guide senior/software engineers in the development process

● Understand architectural principles, and design patterns, and implement them from architectural artifacts.

● Collaborate with product managers, designers, and other stakeholders to develop and implement project plans.

● Lead the development of software solutions using Microsoft Technologies, including .NET, C#, SQL Server, Azure, and other related technologies.

● Ensure the use of best practices and processes in software development, including code reviews, automated testing, and continuous integration/continuous deployment (CI/CD).

● Provide technical guidance and mentorship to team members, and work with them to resolve technical issues and challenges.

● Work with other Engineering Managers and senior leaders to define and implement engineering best practices and processes across the organization.

● Keep up to date with industry trends and emerging technologies and evaluate their potential impact on the organization's development practices.

Must-Have Skills:

● B.E/B.Tech in computer science

● 12 to 15 years of experience in software development, with a focus on Microsoft Technologies.

● 3+ years of experience in managing teams of software developers and leading software development projects.

● Understanding of Frontend Technologies: Angular 14+

● Strong technical skills in .NET, C#, SQL Server, Azure/AWS, and related technologies.

● Understanding of Design patterns and various Architecture patterns like Domain Driven Design/Microservices.

● Strong leadership and management skills, with a proven record of accomplishment in delivering high-quality software solutions on time, with high quality and within defined KPIs.

● Good understanding of Agile software development methodologies

Pivotroots Digital is urgently looking for Magento Developer Role. 
Company Website - https://www.pivotroots.com/
Skills and Qualifications

• Solid understanding of Magento and ecommerce technologies
• Experience in working in Magento 2.x
• Performance improvement and Security updates for Magento
• Proficient in the UI, HTML, JavaScript usage
• Strong understanding of PHP back-end development
• Strong knowledge of MySQL database
• Good to have knowledge of WordPress
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Proficient understanding of code versioning tools such as GIT

1. Strong knowledge of PHP web frameworks like Laravel and working on other skills.
2. Strong knowledge of MYSQL, RDBMS
3. Familiar with Apache Configuration
4. Experience in object-oriented PHP programming
5. Understanding of MVC design patterns
6. User authentication and authorization between multiple systems, servers, and environments
7. Strong knowledge of the common PHP or web server exploits and their solutions
8. Creating database schemas that represent and support business processes.

The maximum notice period considers being 30 days.

Male candidates will be considered in the development profile.

The mode of Interview will be telephonic and the final round will be on Skype.

Team Lead (L3 Technical Support) 

Job Description

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

Location: Pune

Education

• Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

Required Experience

• Must have experience in leading technical small to medium size teams.
• Full-Stack Software Development experience in both front end and back end technologies.
• Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
• Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
• Experience with continuous integration infrastructure for software development such as Jenkins.
• Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Adaptable and flexible to business demands
• Strong organisational and planning skill

Preferred Experince 

• Experience in developing software for medical devices (ISO 13485/IEC 62304)
• Experience with any Cloud Platform like AWS, GCP or Azure.
• Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
• Experience using Test Driven Development processes
• Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
• Experience with MongoDB
• Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems

Designation:  Junior UI/UX Designer

Experience: 6 months to 2 years

Location: Malad (West)

Job description:

• Able to create required UI/UX through innovative conceptualization skills, able to create independently.
• Should know current trends in design, colours, web design, designing icons and for mobile.
• Proven UI/UX experience.
• Up-to-date with the latest UI/UX trends, techniques, and technologies.
• Should be efficient in web designing.
• Passion and enthusiasm for design, with a creative flair. Also strong knowledge on pre-production knowledge of print communication and post production on photographic imagery. (desirable)
• Highly proficient with Adobe Photoshop, Illustrator, Coreldraw InDesign and similar design tools.
• Attention to detail and a demonstrated mastery of typography, color combinations, composition rules and page layout.
• Understanding of technical implementation and limitations of user interfaces in Web and Mobile.
• Should understand intermediate English to add correct message (spellings) in required designs. 
• Should have knowledge of Print as well as social media.
• Should have ability to review final layouts and suggest improvements as needed.