Customer Success Engineer

🚀 Frontend Developer

Location: Remote

Type: Full-time

Experience: 5+ years (Intermediate to Senior Level)

We’re looking for a Frontend Developer who can own the entire frontend stack from frontend project architecture and performance optimization to design and UX polish.

About the Role

You’ll be the go-to person for everything frontend - designing and developing user-facing features, setting up UI architecture, and ensuring every interaction feels seamless.

You’ll work closely with the founders and backend engineers to shape the product experience from the ground up.

If you’re someone who thrives in startup environments, loves creative freedom, and enjoys wearing multiple hats (developer + designer + product thinker), this role is for you.

What You’ll Do

• Build and maintain high-performance web applications using ReactJS and NextJS
• Design clean, scalable frontend architecture and reusable components
• Take full ownership of UI/UX - from rough ideas to production-ready interfaces
• Implement stunning, responsive UIs with Tailwind CSS
• Handle state management (Jotai, Zustand, or your preferred modern library)
• Collaborate directly with backend and product teams to deliver delightful user experiences
• Optimize for performance, accessibility, and SEO
• Help shape the frontend culture, tech stack, and coding standards

What We’re Looking For

• 5+ years of professional frontend development experience
• Expert in ReactJS and NextJS
• Familiarity with VueJS and NuxtJS
• Strong experience with Tailwind CSS and component-driven design
• Strong understanding of UI/UX - you can design as well as build
• Ability to rapidly prototype and design mockups
• Experience with Figma or something similar for frontend prototyping
• Experience with TypeScript, Git, and modern dev tools
• Product mindset: you care about usability, not just code
• Startup-ready: self-driven, resourceful, and comfortable with fast iteration

Bonus Points

• Contributions to design systems or open-source frontend tools
• Familiarity with other frontend frameworks like Svelte/SvelteKit and VueJS/NuxtJS
• Knowledge of frontend performance optimization and SEO best practices

Why You’ll Love Working With Us

• 💡 Real Ownership: You’ll shape the entire frontend - architecture, tools, and design direction
• ⚡ Startup Energy: Small team, big impact - your work directly shapes the product and user experience
• 🕓 Flexible Hours & Remote Work: We care about output, not clock-ins
• ❤️ Creative Freedom: We value ideas, experimentation, and craftsmanship

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Senior Security Architect

The Security Architect leads the design and development of innovative security architectures for protecting data deployed into different types of cloud and cloud/hybrid systems. This position will directly contribute to the overall global enterprise cloud architecture and lead the security vision and strategy around cloud-based applications, across all types (including Infrastructure, Platform, and Software as a Service (IaaS/PaaS/SaaS).

Job Description

The Security Architect will serve as the central point of contact for other Technology teams within the Organization for all matters related to cloud security.

The successful candidate possesses the excellent interpersonal and communication skills required to partner with other leaders across the business to identify opportunities and risks and develop and deliver solutions that support business strategies and protect the intellectual property globally.

Expertise – Collaborate with Application Owners, Technical Owners, Platform Leads, and Information Security teams, to architect and design cloud security solutions.

Knowledge of cloud security services such as Azure and AWS is essential

Delivery – Complete architecture assessments across projects, prove use of security solutions to support new distributed computing solutions that span private cloud and public cloud services.

Security Technology Strategy – Work with engineering, service and business teams to create technology roadmaps.

Responsibilities Include

• Design and develop security architectures for cloud and cloud/hybrid based systems. Possess a firm understanding of the offerings within both Amazon Web Services (AWS) and the Microsoft Azure platforms. Based on business requirements, design and implement cloud-native architecture and design that will allow those requirements to be met with a minimal degree of risk and with appropriate security controls present.

• Represent the Corporate Information Security Office in development and implementation of the overall global enterprise cloud architecture.

• Act as the ambassador and senior technical representative for Information Security while engaging with other senior technical leaders throughout the Organization in design and implementation of cloud and cloud/hybrid based implementations and solutions.

• Work with Engineering, Infrastructure Services, and Application Development organizations to choose appropriate technology solutions and facilitates complete integration. Develops standards in partnership with Engineering, Infrastructure Services, and Application Development.

• Lead training and technical forums, serve as both a formal and informal mentor, and execute other initiatives designed to share knowledge across Security and Technology groups.

• Identify, recommend, coordinate, and/or conduct informal/formal training sessions to deliver timely knowledge to support teams regarding technologies, processes or tools.

• Develop and execute strategies to increase Cloud Security knowledge throughout the enterprise, as well as developing and mentoring more-junior security analysts and engineers.

• 5-8 years of experience with Security Architect and/or Engineering.

• 3-5 years of experience with Cloud platforms such as Microsoft Azure and Amazon Web Services (AWS).

• Experience architecting solutions within Microsoft Azure, Amazon Web Services (AWS) and, preferably, other cloud providers.

• Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies and processes (secure software development (Application Security), data protection, cryptography, key management, identity and access management (IAM), network security) within SaaS, IaaS, PaaS, and other cloud environments.

• Working knowledge of common and industry standard cloud-native/cloud-friendly authentication mechanisms (OAuth, OpenID, etc).

• Experience with deployment orchestration, automation, and security configuration management preferred.

• Experience with service-oriented architecture for cloud-based services.

• Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies.

• Experience with enterprise applications (architecture, development, support, and troubleshooting).

• Experience performing threat modeling and design reviews to assess security implications and requirements for introduction of new technologies.

• Experience representing technical viewpoints to diverse audiences and in making timely and prudent technical risk decisions.

• Experience with enterprise architecture and working as part of a cross-functional team to implement solutions.

• Strong interpersonal and communication skills; ability to work in a team environment

• Ability to work independently with minimal direction; self-starter/self-motivated

• Detailed understanding of SSL/TLS protocols and certificate-based solutions

• Technical writing experience

Preferred Qualifications

• Minimum of 15 years of formal education - Graduate / Postgraduate in Computer Science / Information Technology Professional work experience between 10-15 and at least 6-8 years as a Security Architect / Junior Security Architect

• Working Experience with distributed team preferred.

• Relevant industry certifications such as CISSP, CISM, or CCSP

Mission Statement for the Role: Drive revenue growth by achieving weekly targets through consultative inside sales techniques, focusing on high-intent nurtured leads without cold-calling.

Roles & Responsibilities: The Business Development Consultant engages with parents or adult learners post-demonstration classes, guiding them through the decision-making process and facilitating their enrollment in the program.

Key responsibilities include:

1. Inviting parents or adult learners to participate in personalized video counseling sessions.

2. Conducting detailed video counseling sessions, addressing concerns, and guiding decision-makers towards program enrollment.

3. Managing the entire sales lifecycle, from initial engagement to final conversion and enrollment.

Differentiators of Sales at PlanetSpark:

1. High-Intent Leads: Access to leads who have already experienced a demo class.

2. Comprehensive Training: Receive extensive instructor-led and on-the-job training.

3. Career Progression: Opportunities for rapid career growth and advancement in designation and compensation.

4. Recognition and Rewards: Outstanding performers are acknowledged through weekly rewards ceremonies.

Career Path:

Business Development Consultant -> Senior Business Development Consultant-> Assistant Manager-> Manager -> Senior Manager -> Associate Director -> Associate Vice President -> Vice President.

Key Skills for Success:

1. Excellent communication, interpersonal, presentation, and problem-solving abilities.

2. Proactive attitude with a focus on achieving targets.

3. Strong influencing skills and adaptability.

4. Performance-driven mindset with adherence to organizational guidelines.

Qualifications: We welcome candidates with a passion for sales and career growth, regardless of specific degrees or GPAs. Candidates must be located in Gurgaon or willing to relocate.

This is an office-based role requiring availability six days a week, with Tuesday off. Saturdays and Sundays are pivotal for conducting counseling sessions.

Join us at PlanetSpark, where ambition meets opportunity, and drive your sales career to new heights.

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Engineering Manager – Backend

Opportunity in this role / Why should you join us?

Series D funded supply chain startup.

Requirements

• Software engineering experience of greater than or equal to 7 years
• Experience managing a technical team of at least 3 people
• Exposure to consumer facing products
• Strong technical background and ability to contribute to design and review
• Familiarity with our tech stack or an analogous tech stack

Technologies Used

• Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
• Languages : Kotlin, Java, Ruby, Javascript, Python
• Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
• Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
• Server management : Amazon ECS, Docker
• Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture

Roles and Responsibilities

This role requires a person to drive the engineering of a set of products by aligning with business and product

stakeholders and building and upskilling a team to aid in this. The responsibilities include:

Business and product alignment and planning

• Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
• Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
• Formalize business requirements into roadmaps and sprints.

1. Product and system development

• Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
• Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
• Drive good code review practices, using the review process as a mentoring tool to upskill people.
• Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.

1. Project Management

• Drive the execution of the project by delegating tasks effectively.
• Resolve blockers through technical expertise, negotiation and delegation.
• Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.

1. Maintenance

• Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
• Performance monitoring and optimization for systems.
• Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.

1. Team Management

• Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
• Do periodic assessment of reportees, chart their career growth paths and train them.
• Recruit members into the team by collaborating effectively with the recruitment team.

Product Overview

You will be contributing to products concerning both customers and partner drivers. Product sectors

include:

• Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
• Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
• Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
• Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
• Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

If interested update your details in the link given below

shorturl.at/ltMP7

1. 1.5+ Years of experience in .Net, ASP.Net and C#, WCF/API and REST services.
2. Should be able to write clean and good scalable code.
3. Hands on experience with CSS, JavaScript and jQuery
4. Strong knowledge in OOPS concepts.
5. Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions.
6. Good to have CSS3 and HTML5 knowledge.
7. Good analytical and communication skills are required.
8. Preference will be given to the candidates who can do client interaction.

Hi All,

We are looking for FULL STACK- JAVA Professionals @ Winsoft Technologies (I) Pvt Ltd

Experience - 4+ Years relevant

Location     - Pune (Remote working facility available)

Benefits      - Competitive CTC and other rewarding benefits

What we are looking for -

• Full-stack developers to be a part of our high-performance team.
• You will work from requirements drawn up by Product Managers and Senior Developers to devising top-notch visualization using SVG graphics, Angular, and React JS.
• Collaborate with highly specialized engineers for building microservices with polyglot persistence.
•  
•  

Technology Stack-

Must-Have Expertise in Java, Spring Boot, Rest API, ReactJs, Angular JS 2+, PostgreSQL, multithreading

Desirable Skills - ELK Stack (ElasticSearch, Logstash, Kibana), D3, Angular 8, JMS (Kafka or ActiveMQ), SNMP, Shell Scripting, Git, Redis, Docker

If you are interested in an exciting role with learning and rewards, do apply. 

Job Description:

 We are looking for a JavaScript Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include implementing visual elements and their behaviors with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

We're looking for a Frontend Engineer - IONIC with strong experience in multiplayer Web + Mobile Games.

• Strong understanding of JavaScript, its quirks, and workarounds
• Practical HTML5, CSS, Node / IONIC JavaScript experience
• Good understanding and knowledge of advanced JavaScript libraries and frameworks such as AngularJS, Knockout JS, Backbone JS, React JS, etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Familiarity with JavaScript module loaders, such as Require.js and AMD
• Familiarity with front-end build tools, such as Grunt and Gulp.js
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Good understanding of browser rendering behavior and performance
• Using IONIC Framework, you will be a part of a strike team to create real-time multiplayer games on Web and iOS/Android/Windows devices.

If you are looking forward for this opportunity, kindly apply with us with below asked details:

Total Experience:

CTC:

ECTC:

NP:

Current Location:

Hometown: