(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
Shubham Vishwakarma
Full Stack Developer - Averlon
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JOB DESCRIPTION
Product Analyst
About Us:-
"Slack for Construction"
Early stage startup cofounded by IIT - Roorkee alumnis. A Mobile-based operating system to manage construction & architectural projects. Material, all the info is shared over whatsapp, mobile app to manage all this in one single place - almost like a slack tool for construction.Mobile app + SAAS platform - administration and management of the process, 150000 users, subscription based pricing.It helps construction project owners and contractors track on-site progress in real-time to finish projects on time and in budget. We aim to bring the speed of software development to infrastructure development.Founded by IIT Roorkee alumni and backed by industry experts, we are on a mission to help the second largest industry in India-Construction make a transition from pen and paper to digital.
About the team
As a productivity app startup, we value productivity and ownership most. That helps raise our own bar and the bar of people we hire.We follow agile and scrum approaches for product development and use best of class tools and practices. Measuring our progress on a weekly basis and iterating fast enables us to build breakthrough modules and features rapidly.If you join us, You will be constantly thrown into challenging situations. Decisions that you take, will directly impact our clients and sales. That's how we learn.
Techstack -
- Prior experience in any data driven decision making field.
- Working knowledge of querying data using SQL.
- Familiarity with customer and business data analytic tools like Segment, Mix-panel, Google Analytics, SmartLook etc.
- Data visualisation tools like Tableau, Power BI, etc.
Responsibility -
"All things data"
- Ability to synthesize complex data into actionable goals.
- Critical thinking skills to recommend original and productive ideas
- Ability to visualise user stories and create user funnels
- Perform user test sessions and market surveys to inform product development teams
- Excellent writing skills to prepare detailed product specification and analytic reports
- Help define Product strategy / Roadmaps with scalable architecture
- Interpersonal skills to work collaboratively with various stakeholders who may have competing interests
React.js
Javascript
Redux/FluxResponsibilities:
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- JavaScript
- ReactJS
- Redux-Saga
- ES6 (or TypeScript) syntax
- Good problem-solving
- Good debugging
Good to Have:
- TypeScript experience
- Material UI experience
- JEST knowledge
- Git and Github/Gitlab/Bitbucket experience
.NET
Angular (2+)
HTML/CSS
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| 3. Experience in designing interactive applications |
| 4. Excellent knowledge of relational databases, preferably Microsoft SQL Server |
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C#
C++Training –
Training undergraduate science students to develop Games using software such as Unity, Unreal Engine, C# & C++ programming language. Should be able to clearly explain to students - OOP’s concept, programming logics & algorithms. Also, should be fully conversant with 12th level Mathematics and Physics concepts (such as Vector, Coordinate System, Matrices, Quaternion etc.) used in game programming
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Enjoys working with people of all ages, from youth to parents and College staff
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Ability to execute events in a well-coordinated and planned manner Encouraging Compassionate
Time management and follow-up skills
* Software professional who are passionate to teach and share knowledge, will be preferred.
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NodeJS (Node.js)Responsibilities:
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deployments
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• Work on continuously improving tools and systems
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• Strong knowledge of relational databases (MySQL, Postgres) and NoSQL
• Strong command in Ruby on Rails/Python/Java
• Demonstrable experience with microservices (design, deployment, monitoring, etc.)
• Strong proponent for best practices and code quality
• Strong knowledge of architecting & building real-time, large scale software applications
• Excellent command over Data Structures and Algorithm Proficiency
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About Advantage Club:
Advantage Club is India's largest Corporate Employee Benefits Platform. Founded by alumni of UCLA,
Amazon, and Microsoft. Our major verticals are Corporate Perks, Rewards & Recognition, and financial
solutions. We are currently partnered with more than 250+ corporates, including Concentrix, RBS,
Fidelity, Walmart, Amazon, etc., whose employees are offered exclusive privileges through our 10,000+
brand partners across categories Advantage club is leading the employee benefits market in India which
pegged at $2 billion and growing. Advantage Club has raised $2 million to date from prominent VCs
like GrowX, Sprout and Axilor Venture.
Business development
Oem management
Warehousing management
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Establishing new contacts
End to end sales cycle.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon