Customer Success Manager

Strong Senior Backend Engineer profile

Mandatory (Experience 1) - Must have more than 6+ YOE in Software Development

Mandatory (Experience 2) - Should have strong backend development experience in any backend language - Java, Javascript (NodeJS), Go, PHP (PHP experience is preferred)

Mandatory (Core Skill 1) - Must have Experience in any databases - MySQL / PostgreSQL / Postgres / Oracle / SQL Server / DB2 / SQL

Mandatory (Core skill 2) - Experience with async workflows and messaging queues such as( RabbitMq, Kafka, Message Broker / Queue, Google Pub / Sub, Kinesis etc)

Mandatory (Core Skills 3) - Experience in Cloud - AWS / Google Cloud / Azure

Mandatory (Company) - Product Companies only

Mandatory ( Education) - BE / BTECH / MCA

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

• Expertise Area – CMS is must
• Preference – Prior SBIC working experience

At Priori Capital, we are building a SaaS platform for crypto-native firms to operate all things finance under one platform. Priori is meant to enable control, efficiency, and global operability and define the future of finance for the new age firms.

We are currently in a fast-paced growth environment where the only constant is evolution!

Our team comes from the background of blockchain anfintech companies like Polygon (Matic), udaanCapital, Iris etc.

We are a part of the Kira community and backed by a Polygon Co-founder as an investor and a mentor.

We’re looking for someone passionate about driving innovation and solving exciting problems.

• Strategize and implement a Digital Marketing roadmap to meet the business and product goals
• Implement brand development and marketing communication with the help of the team and agencies at hand.
• Own the metrics of engagement on social media handles, community and marketing web pages
• Lead the content strategy and engagement on social media, blogs, and other mediums
• Be the creative juggernaut to expand the reach and brand awareness of the product
• Stay updated as well as involved with new technologies, conferences, events, and trends in this space to build a brand presence.
• Understand technologies and products to deliver the right messaging in all the channels

• You have relevant experience of 6+ years in Digital Marketing in either SaaS or B2B or Web3 Products.
• You have experience in working with agencies for brand development, marketing, and content strategy.
• You have experience leading content strategy on blogs and platforms like Medium, Linkedin, Twitter etc
• You have the experience to leverage ad platforms like Google, Facebook & Twitter to generate traffic
• You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions.
• You are a strong team player who can collaborate effectively with different stakeholders.

• Competitive Salary
• Work from anywhere
• Flexible work hours
• Self-managed leave policy
• Focus on Work-life Balance
• Learning Budget to hone a skill or learn new ones
• Be a part of fast-growing environment

As a Software Engineer, you will build and scale Clockwork, creating an engaging experience for our users. As one of the first few engineers, you will work on 0 to 1 type projects, partnering closely with our product, design and business teams to build the future of Clockwork.

• Write, test and deploy code to enhance our product
• Design software systems for new features
• Diagnose bugs and system bottlenecks as our product scales
• Work closely with product and design to define our roadmap

• 1+ years of professional experience as a software engineer
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Solid engineering, coding and problem solving skills
• Strong product/business sense
• Excited about working in a fast-paced, dynamic startup environment

Clockwork encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

• Responsible for Verification Strategy, Infrastructure, Planning and Execution (Manual and Automation)
• Participate in requirements, architecture, and design reviews to come up with an appropriate test strategy.
• Author Review & execute automated tests.
• Maintenance of Automation Test Cases / Frameworks
• Excellent communication skills, ability to quickly make and influence technical decisions as part of the product development, and drive open issues to a successful closure
• Drive continuous integration by development and automated execution of verification & validation tests.
• Provide estimates of detailed level project-related verification activities.
• Understand and manage integration points with other systems that interface with your applications

Qualifications

• Bachelor’s degree in Computer Science or master’s degree in Software Engineering or Information Science/Technology or a related field with 4-8 years experience.
• 4+ years of experience in testing enterprise and web applications.
• Experience with object-oriented programming languages like Java.
• 4+ years of experience in working with automated tools like Selenium.
• Experience in developing different automation framework architecture, API automated tools
• Hands-on in javascript.
• Experience in writing complex SQL queries and PL/SQL knowledge.
• Familiarity with SCRUM/AGILE software development lifecycle (requirements, design, code, test)
• Ability to work with cross-functional and remote teams.

Good to Have

• Azure Cloud Dev ops experience
• Working experience on source control systems (e.g. Git)