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Customer Success Manager
Customer Success Manager
Plobal Apps's logo

Customer Success Manager

Plobal apps's profile picture
Posted by Plobal apps
2 - 12 yrs
₹5L - ₹15L / yr (ESOP available)
Pune
Skills
Customer Success
Account Management
Key account management
Our customer success team works with Enterprise customers spread across North America
(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Plobal Apps

Founded :
2015
Type :
Services
Size :
20-100
Stage :
Profitable

About

Plobal Apps is a mobile commerce platform that helps Shopify and Shopify Plus brands to create mobile apps and enhance their customers' shopping experience. Plobal Apps is a mobile commerce platform that specializes in creating mobile apps for Shopify and Shopify Plus brands. The company has a proven track record of delivering a remarkable shopping experience to customers, with mobile accounting for almost 70% of total visits on Shopify stores. Plobal Apps has worked with distinguished brands such as Bailey's Blossoms, Sniper Gang, Baby Online, Heavenly Couture, and hundreds more to carve out a comprehensive mobile commerce success journey for them. The platform helps brands to create mobile apps that are tailored to their specific needs, providing a seamless shopping experience for their customers. Plobal Apps solves the problem of brands struggling to provide a mobile-friendly shopping experience, which is becoming increasingly important in today's digital age. The company operates in the mobile commerce space, serving Shopify and Shopify Plus brands across various industries.
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Tapasvita Mali
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Abhishek Jain
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Siddharth Deswal
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Tejas Phatak
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Rohit Srivastav
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Shweta Shubhdarashini
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Vikash Kumar
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Tanvee Moghe
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Sonia Malani
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Akash Doshi
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Akshay Murkute

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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