Customer Success Manager

Responsibilities :

• Fluent in English verbal and written communication
• Client and audience query handling
• Resolving customer complaints brought to your attention
• Providing detailed information to customers
• Prompt response over Product Chat box
• Taking feedback from the customers
• Maintaining a healthy relationship with the clients

Note : Training will be provided to the freshers

(surat local candidates can apply only)

Job Responsibilities

✓ Perform the role of Technical Lead on assigned projects to drive solution design (especially backend) and API services development.

✓ Be the thought leader and champion for above mentioned technologies.

✓ Drive technical analysis for new projects including planning and driving proof-of-concepts, if needed.

✓ Drive tasks related to backend development by providing architectural and technical leadership to mid-tier and database developers.

✓ Conduct peer reviews as the lead into Git to confirmed that developed code meets acceptable standards and guidelines.

✓ Work closely with the rest of the leads, mid-tier development, front-end developers, database developers, etc. to ensure end-to-end integrity of the solution being developed.

✓ Work closely with the rest of the tech leads and senior engineering leadership team to ensure reuse where applicable to increase productivity and throughput.

✓ Conduct technical interview to staff open positions in the backend team.

✓ Delegate work and assignments to team members

✓ Collaborate with their team to identify and fix technical problems

✓ Analyze users' needs and then finding applications to serve them

✓ Drive assigned tasks related to SOC 2 certification and ensure compliance to defined controls for areas under lead’s purview.

✓ Guiding their team through technical issues and challenges

✓ Prepare Technical design documents which would help the team to understand the technical flow

✓ Active participation in customer calls especially discussions related to Technical/Architectural and provide inputs.

Required Experience: 

✓ Backend Lead around 14 years of experience

✓ Server less Computing Architecture

✓ NodeJS, MySQL, Jenkins, Python, GitLab Technologies

✓ Good knowledge of AWS Cloud

✓ Full cycle AWS implementation experience

✓ Project experience in development and maintenance support for AWS web service and Cloudbased implementations

✓ Experience leading teams of up to 10 + professionals

Ability to manage multiple tasks and projects in a fast-moving environment 

Educational Qualifications: 

Engineering graduate or B. Tech/MCA with relevant major subjects like Computer Science

Job Description

Role Overview:

We're looking for a passionate DevOps engineer with a minimum of 10 years’ experience across all levels, who will work closely with the development teams in Agile setup to continuously improve, support, secure, and operate our production and test environments. We believe in automating our infrastructure as much as possible and pursuing challenging problems in a sustainable and repeatable way.

Our Toolchain

• Ansible, Docker, Kubernetes, Terraform, Gitlab, Jenkins, Fastlane, New Relic, Datadog, SonarQube, IaC
• Apache, Nginx, Linux, Ubuntu, Microservices, Python, Shell, Bash, Helm
• Selenium, Jmeter, Slack, Jira, SAST, OSSEC, OWASP
• Node.JS, PHP, Golang, MySQL, MongoDB, Firebase, Redis, Elastic search,
• VPC, API Gateway, Cognito, DocumentDB, ECS, Lambda, Route53, ACM, S3, EC2, IAM

You'll need:

• Production experience with distributed/scalable systems consisting of multiple microservices and/or high-traffic web applications
• Experience with configuration management systems such as Ansible, Chef, Puppet
• Extensive knowledge of the Linux operating system
• Troubleshooting skills that range from diagnosis to solution for Dev team issues
• Knowledge of how the web works and HTTP fundamentals
• Knowledge of IP networking, DNS, load balancing, and firewalling

Bonus points, if you have:

• Experience in agile development and delivery process.
• Good knowledge of at least one programming language. TecStub uses e.g. Nodes, PHP
• Experience in containerizing applications and deployment to production (Docker, Kubernetes)
• Experience in building modern Terraform infrastructures in cloud environments (AWS, GCP, etc...)
• Experience in analysis of application and database performance monitoring tools (Newrelic, datalog, cluster control, etc..)
• Experience with SQL databases like MySQL, NoSQL, Realtime database stores like Redis, or anything in between.
• Experience being part of the engineering team that built the platform.
• Knowledge of good security practices, including network security, system hardening, secure software, and compliance.
• Familiarity with automated build pipeline / continuous integration using Gitlab and Jenkins and Kubernetes/Docker with this setup, we're deploying to production 2 times per day!

Interview Process:

The entire interview process would take approximately 10 Days.

1. HR Screening Call (15 minutes)
2. Technical Interview Round Level 1 (30 Minutes)
3. Technical Interview Round Level 2 (60 minutes)
4. Final Interview Round (60 minutes)
5. Offer

About Tecstub:

Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.

We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.

• A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.
• 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.
• Additional special leaves for birthdays, maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.
• Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.
• Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.
• A dedicated learning and growth budget for courses and certifications, to support our employees' career aspirations and encourage professional development.
• Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.

Skills

AWS, Terraform, KUBERNETES, GITHUB, APACHE, BASH, DOCKER, ANSIBLE, GIT, Microservices, UBUNTU, GITLAB, CI/CD, APACHE SERVER, NGINX, NODEJS

Location:- Andheri East (Marol Maroshi Road, Mumbai)

Employment Type:- Full Time (Starts at 12 noon daily)

Company size: 35 employees + several third parties for various functions

Type: Privately Held

USA: 32 Mallard Cove, Barrington, RI 02806, USA

Mumbai: 3th Floor, 369, Sarla Park, Above Bank of Baroda, Marol Maroshi Road, Opp Seven Hill Hospital, Andheri (E), Mumbai - 400059

Office is 10 mins from Marol Metro Station

Note: Please only apply if you have mobile app development experience.

Must have skills:

iOS

• Good Knowledge of Apache Cordova.
• Strong OO design and programming skills in Objective-C.
• Familiar with iOS SDK (UIKit, Cocoa Touch, Core Data, Core Location, etc).
• Familiar with xcode.

Android

• Strong OO design and programming skills in Java (J2EE J2ME).
• Familiar with the Android SDK.
• Knowledge of SQLite, MySQL or similar database management system.
• Familiar with Developer IDE Android Studio.

Common

• Understanding of other compiled languages
• Experience on web service integration (SOAP, REST, JSON, XML)
• Experience of development using web technologies
• Good understanding of OO programming and design patterns
• Good understanding of HTML5, JavaScript, jQuery, Ajax and PHP
• Experience building web and native apps
• Experience using social media APIs
• Ads integration using a 3rd party ad server (DART)
• Using version control (e.g. SVN)
• Excellent debugging and optimisation skills

Good to have skills:

• LAMP development experience
• PHP frameworks (e.g. Zend)
• PHP template engines (e.g. Smarty)
• Creative design skills
• Working with a content management system
• Working in a media publishing environment

Role: Project Manager

Department: Marketing - Software

Employment Type: Full-Time, Permanent

Role Category: Software Development

Responsibilities:

. Create exclusive distributors, exclusive super stockiest and business associates for the company and guide, and coordinate them to achieve the target towards the entire business growth.

. Observe all the stock reports, product orders, re-order etc.

.Finding new marketing ideas and improving sales.

Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of Word, Excel, and PowerPoint.

.Minimum age is 30 and the maximum is 60.

ABOUT VOLKS CONSULTING:

Designs, builds and delivers market-leading HRMS solutions for its customers around the world. We

help drive the revolution with unmatched insight and unrivalled technology, connecting front-end

revenue and relationships with back-end execution and efficiency optimized on a common technology

platform. This platform-based approach is enabling leading companies across the globe to get closer to

their customers and achieve real-world results.

PRIMARY ROLE:

We are looking for a Technical Recruiter to join our Product Hiring team for our clients. Technical

Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates

for various technical roles for our clients. You will also network online and offline with potential

candidates to promote the employer brands, reduce time-to-hire and attract the best professionals.

WHAT YOU'LL DO:

• Understand our clients & become a domain expert for them.

• Understand the client’s requirements & source potential candidates from niche platforms like

stack overflow, GitHub, LinkedIn, etc.

• Parse specialized skills & qualifications to screen resumes.

• Perform pre-screening calls to analyse applicants’ abilities which includes a project based

technical screening.

• Interview candidates combining various methods (eg. – structured interviews, technical

assessment & behavioural assessment)

• Craft & send personalized recruiting emails to candidates.

• Facilitate & finalize the candidate offers & timely follow-up to ensure their joining.

SKILL SETS:

• Proven work experience as a Technical Recruiter (1-3 years).

• Sound knowledge on SDLC &various technologies.

• Passion for learning client domains, technical skills & extensive screening methodologies.

• Excellent resume sourcing skills from various platforms like job boards, LinkedIn, stack

overflow, GitHub, etc.

• Excellent verbal & written communication skills including ability to write quality

professional emails.

• Ability to change oneself in a highly productive & fast paced environment.

• Excellent people skills & coordination skills.

Espresso Technologies Pvt. Ltd. Is looking for a Shopify & Woo Commerce Developer, with 2 - 5 years of work experience, developing e-commerce websites on Shopify & WooCommerce mandatorily and Megento optionally.

As a Shopify & WooCommerce Developer, you will be expected to create & maintain Espresso's e-commerce client websites.

Responsibilities

• Act as a Shopify expert, specializing in all facets of the ecommerce platform.
• Designing and implementing new features and functionality
• Ensuring high-performance and availability, and managing all technical aspects of the CMS such as WordPress+WooCommerce.
• Extending Shopify’s functionalities to next level using storefront APIs, liquid programming, meta fields, etc
• Setting up payment integration, shipping methods and taxes in Shopify platform
• Page speed optimization of Shopify + WooCommerce sites
• Thoroughly QA work prior to submission

Skills Required

• Strong hands to Install & Customize new Shopify theme
• Strong hands to Install & Customize new WooCommerce theme
• Demonstrated ability to code in Shopify Liquid, HTML/ CSS, JavaScript, jQuery.
• Proficiency in PHP/MYSQL
• A thorough understanding of cross-browser compatibility issues
• Understanding of and experience in the latest headless ecommerce technologies such as JAMSTACK, Gatsby etc.
• Knowledge in other e-commerce platform like Magento & BigCommerce will be a bonus.
• Excellent knowledge in code versioning best practices (Git) and takes pride in proper code hygiene
• Great attention to detail and be highly organized
• Ability to work methodically and meet deadlines
• Shopify Certification (preferred)

Espresso Tech, which does business as The Thrust, takes offline retailers, online. The main focus area is on the 4 L's of any e-commerce business.

• Landing Page - Website Development
• Lead Generation - Digital Marketing
• Logistics - Vendor and Shipping Management
• Ledger - Accounting & Compliances