Cutshort logo
Plobal Apps logo
Customer Success Manager
Customer Success Manager
Plobal Apps's logo

Customer Success Manager

Plobal apps's profile picture
Posted by Plobal apps
2 - 12 yrs
₹5L - ₹15L / yr (ESOP available)
Pune
Skills
Customer Success
Account Management
Key account management
Our customer success team works with Enterprise customers spread across North America
(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Plobal Apps

Founded :
2015
Type :
Services
Size :
20-100
Stage :
Profitable

About

Plobal Apps is a mobile commerce platform that helps Shopify and Shopify Plus brands to create mobile apps and enhance their customers' shopping experience. Plobal Apps is a mobile commerce platform that specializes in creating mobile apps for Shopify and Shopify Plus brands. The company has a proven track record of delivering a remarkable shopping experience to customers, with mobile accounting for almost 70% of total visits on Shopify stores. Plobal Apps has worked with distinguished brands such as Bailey's Blossoms, Sniper Gang, Baby Online, Heavenly Couture, and hundreds more to carve out a comprehensive mobile commerce success journey for them. The platform helps brands to create mobile apps that are tailored to their specific needs, providing a seamless shopping experience for their customers. Plobal Apps solves the problem of brands struggling to provide a mobile-friendly shopping experience, which is becoming increasingly important in today's digital age. The company operates in the mobile commerce space, serving Shopify and Shopify Plus brands across various industries.
Read more

Company video

Plobal Apps's video section
Plobal Apps's video section

Connect with the team

Profile picture
Tapasvita Mali
Profile picture
Abhishek Jain
Profile picture
AtulPoharkar
Profile picture
Siddharth Deswal
Profile picture
Tejas Phatak
Profile picture
Rohit Srivastav
Profile picture
Shweta Shubhdarashini
Profile picture
Plobal apps
Profile picture
Vikash Kumar
Profile picture
Tanvee Moghe
Profile picture
Sonia Malani
Profile picture
Akash Doshi
Profile picture
Rohit Bhandare
Profile picture
Sachin Bukkawar
Profile picture
Akshay Murkute

Company social profiles

bloglinkedinfacebook

Similar jobs

My Next Hire
Jyoti Hidaduggi
Posted by Jyoti Hidaduggi
Pune
0 - 1 yrs
₹3L - ₹4L / yr
MS-Office
Effective communication
  • Greet and welcome visitors in a professional and friendly manner
  • Answer and direct phone calls promptly and efficiently
  • Manage the reception area, ensuring it is clean and organized
  • Provide administrative support to various departments, including typing, filing, and scheduling meetings
  • Assist with vendor management tasks, such as maintaining vendor records, processing orders, and resolving vendor inquiries
  • Perform basic accounting tasks, including processing invoices, reconciling accounts, and preparing financial reports
  • Assist with other ad-hoc tasks and projects as needed

Requirements:

  • Diploma or equivalent or higher; additional education or certification in office administration or accounting is a plus
  • Proven experience in a receptionist, administrative assistant, or similar role
  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook)
  • Basic knowledge of accounting principles and practices
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment


Read more
Isport Technologies
Jay Chauhan
Posted by Jay Chauhan
Remote, Ahmedabad
1 - 4 yrs
₹2L - ₹6L / yr
skill icon.NET
ASP.NET
skill iconC#
skill iconAmazon Web Services (AWS)
Key Skills:
Experience of a minimum of 1 year in C#.NET, .NET Core, ASP.NET, MVC, HTML, CSS, JavaScript programming
Experience with SOAP and REST web services from a client perspective WCF/Web API
Experience with ADO.NET for Microsoft SQL Server
Experience with caching, parallel, multithread programming
Working knowledge on Aurora PostgreSQL
Experience in development and deployment on AWS
Experience working with Bitbucket, Jira, Clickup
Experience working with Agile Scrum methodology
A self-driven attitude
Excellent written and spoken English
A knowledge and interest in sport will be helpful

Relevant Experience: 1 to 4+ years
Qualifications: Computer Science or Software Engineering degree
Read more
Mobile Programming India Pvt Ltd
at Mobile Programming India Pvt Ltd
1 video
17 recruiters
Parveen Chand
Posted by Parveen Chand
Mohali, Chennai, Bengaluru (Bangalore), Gurugram, Pune
3 - 5 yrs
₹6L - ₹13L / yr
skill iconReact Native
skill iconJavascript
Xcode
skill iconRedux/Flux
androidstudio
Required Skill Set: React Native, Redux, JavaScript, Native build tools, like XCode & Android Studio

Job Description:
1. Capability to develop highly responsive mobile applications (iOS & Android).
2. Designing state-less components in React Native. State management with any of Redux, mobX or Flux.
3. Hands-on experience on Redux.
4. Writing modular, reusable, maintainable, well documented, and fully tested code.
5. Understanding of native build tools like Gradle, Android Studio, XCode etc.
6. Should be passionate about UI / UX of a product.
7. Capability to maintain code that is easy to understand.
8. Write tests for automation so that the app can be tested easily.
9. Capability to take advantage of native APIs for deep integration of all platforms.
10. Build pixel-perfect, buttery smooth UIs across both mobile platforms.
11. Leverage native APIs for deep integrations with both platforms.
12. Diagnose and fix bugs and performance bottlenecks for performance that feels native.
13. Reach out to the open source community to encourage and help implement mission-critical software fixes.
14. Transition existing React web apps to React Native.

Location: Mohali, Gurugram, Bangalore, Chennai, Pune.
Read more
BigStep Technologies Pvt Ltd
at BigStep Technologies Pvt Ltd
1 video
3 recruiters
Eshitaa Rastogi
Posted by Eshitaa Rastogi
Remote, NCR (Delhi | Gurgaon | Noida)
4 - 9 yrs
₹10L - ₹15L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava

We are looking for someone having 4-7 years of experience in Android development with good work experience in writing & debugging Android applications, experience in OOPs fundamentals, Java, Kotlin, SQLite, MySQL database management system.

 

Responsibilities 

- Be involved in all aspects of development: playing a critical role in design, planning, development and deployment and help develop best practices for future development.

- Fast prototyping of proof-of concept features/applications based on a brief.

- Develop and maintain new features in Mobile Application development.

- Own the delivery of an entire piece of a system or application.

- Use technical knowledge and creative thinking to provide the most innovative solutions.

- Optimize the performance of the apps and keeping up to date with the latest industry trends in mobile technologies.

 

Technical Skills

- Comprehensive understanding of Android application architecture, Activities, Services, Intents, Content.

- Strong Kotlin development experience

- Strong OO design and programming skills in Java (J2EE/ J2ME)

- Familiar with the Android SDK and Studio.

- Experience in web service integration (SOAP, REST, JSON, XML) is desired.

- Architecture: MVP, MVC.

 

Non-Technical Skills

- Must have excellent oral and written communication skills

- Must be dedicated to delivering high-quality work and adhering to timelines

- Must be a good team player, good learner and a self-starter

- Must have the ability to work independently

- Must have good analytical and problem-solving skills

 

Read more
Listen2It
Remote only
1 - 4 yrs
₹4L - ₹12L / yr
skill iconNodeJS (Node.js)
skill iconReact.js

We are looking for a seasoned full-stack developer(JavaScript) to build out and manage our Web and API infrastructure. Successful candidates will have a minimum of three years’ recent experience with all of the skills listed below.

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our cloud infrastructure. This includes all associated areas such as database and architecture design.

 

Responsibilities

  • Design and implementation of the overall web architecture
  • “Pixel-perfect” implementation of our approved user interface
  • Ensuring the entire stack is designed and built for speed and scalability
  • Design and construction of our REST API and integration with front-end
  • Design and implementation of continuous integration and deployment
  • Write clean, great quality, scalable and maintainable code with thorough testing
  • Troubleshoot, test and maintain the products and databases to ensure strong optimization and functionality

 

Required Skill Set

At least two years’ experience with:

  • Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
  • A relevant experience in back-end programming with NodeJS
  • A relevant experience in front-end programming with ReactJS
  • Database design and management of MySQL and DynamoDB
  • Cloud infra management and deployment for the relevant environment
  • Ideally, familiarity with Sass and Webpack
  • Thorough understanding of user experience and possibly even product strategy
  • Experience implementing testing platforms and unit tests
  • Proficiency with Git
  • Appreciation for clean and well documented code
  • Knowledge of Serverless Framework and AWS Lambda is a plus.
Read more
PagarBook
at PagarBook
1 video
8 recruiters
Sachin Kumar
Posted by Sachin Kumar
Bhopal, Ahmedabad, Jabalpur, Indore
0.6 - 5 yrs
₹2L - ₹5L / yr
Field Sales
Sales
SaaS
Marketing

Field Sales, Revenue 💵 - PagarBook
( Temporary fulltime )

About Pagarbook:

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll

and Attendance

2. Management tool for Small & Medium Enterprises. Using PagarBook, a

business owner can maintain all the records of their employees digitally

and can get insights around the same.

3. PagarBook is free & easy to use employee management, work & payroll

management software app where you can manage all your staff and

employee’s attendance, record the work done by your staff and employees

and their salary, payments & advances can also be recorded in this app.

4. Sms & WhatsApp notification to employees and staff about payments,

bonuses, daily work, attendance & leaves.

5. The Sales would be done for premium desktop version of the application

6. Benefits of desktop application:

a. Better and Easier accessibility, also available on mobile web

b. Access to rich reports which gives you business knowledge, spend

c. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems

and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

● drives the adoption of a premium version of Pagarbook, sold at a

subscription fee per annum

● never-say-no attitude, and comes with a win-all attitude

● At the same time, a core ingredient of the DNA is customer empathy

● We should always ensure the customer is well informed of all the benefits of

the solution, before we close the sales.

Responsibilities and Duties of sales associate:

● You will pitch about PagarBook desktop solution on field to customers

● You will explain the benefits of PagarBook desktop solution to customers

○ Better and Easier accessibility, also available on mobile web

○ Access to rich reports which gives you business knowledge, spend

○ Unlimited free upgrades for a year

● The users can register on the desktop for a free trial for 7 days first

● Sales associate would convert the customer into a paid customer

Mandatory requirements:

● Having your own bike is a must

● Field sales experience is a must (telecom, FMCG and financial sales

experience adds more weightage)

● Local language knowledge in the city of operations is a must

● Graduation in any field is sufficient

Benefits:

● Fixed salary (~15-18k a month)

● Targets based incentives (extremely attractive)

● Petrol allowance ~upto INR 3,000 (on actual bills)

● Initial job posting would be for 3 months - based on good performance,

conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

● Onboarding of Customers

○ Meet 30 new clients a day (tracked)

○ Get free trial enabled for 20 clients a day

○ Get 3 sales (paid customers, 10% conversion) per day -

non-negotiable output

● Retaining customer accounts

○ While we build new businesses, cross-selling would be key

○ Customers should keep using PagarBook desktop beyond 30 days of

activation

● Grow customer basket size

○ Identify key SME clusters in the city and prepare an acquisition plan

○ Go aggressive and acquire

● Business acumen & key skills

○ Strong knowledge on PagarBook sales process, services and product

○ Local Market and competition knowledge and clear articulation of

PagarBook advantages

○ Strong negotiation and influencing skills to create win-win

○ Give continuous feedback to internal teams to improve our

customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All

the best.

Requirements for field sales - Phase 1 (50):

Madya Pradesh
Bhopal
Ahmedbad

Read more
Icicle Technologies
at Icicle Technologies
1 recruiter
Icicle Technologies
Posted by Icicle Technologies
Remote, Bengaluru (Bangalore), Mumbai
3 - 12 yrs
₹4L - ₹15L / yr
skill iconRuby on Rails (ROR)
skill iconHTML/CSS
RSpec
skill iconJavascript
RESTful APIs
+2 more

Icicle is looking for an experienced RoR developer who can effortlessly build with us the cleanest of all designs. We're looking for passionate Ruby on Rails developers to join our IT team in Mumbai.


Icicle builds Web & Mobile products for Startups, Brands, Digital Agencies and Enterprises, helping in bringing their ideas to life. More - www.icicletech.com


The team consists of bright young designers, hackers, senior developers, startup specialists. We are distributed with offices in Mumbai, Bangalore and New York. More - www.icicletech.com


What will you do?

As a Ruby on Rails developer, you will get to:

  • Participates as an independent contributor on an agile development team working closely with team members to effectively deliver high quality code.
  • Complete ownership of a product or feature from development to launch.
  • Coordinate and participate in the code review process to ensure delivery of high-quality, testable code using best practices and current software patterns.
  • Review and mentor other team members. Be a team player!
  • Get complete control of the product with active involvement in deciding stack and architecture.

What we are looking for

  • Minimum 3+ years in depth hard core experience in Ruby on Rails
  • Deep understanding of object-orientated programming
  • A knack for writing clean, readable maintainable Ruby code.
  • Identify bottlenecks and bugs, and devise solutions to these problems.
  • Skillset in Testing using Rspec
  • Demonstrated skills and experience with writing testable code and using related best practices.
  • Understanding of web services technologies such as REST is required.
  • Good experience and understanding of continuous integration and deployment process.
  • Knowledge in working with AWS or other cloud platform
  • Experience in working with limited direction while exceeding delivery expectations.
  • Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the teams coding quality.

Technical Expertise
Core

Ruby, Ruby on Rails, HTML, CSS3, JavaScript, Rest API
Databases

PostgreSQL, MongoDB, Redis, Memcached
Testing

Rspec (or any other Unit testing framework)
Cloud/Deployments

Capistrano, Docker, Heroku, AWS, Kubernetes

Desirable Skills

  • Participation in open-source projects.
  • Actively involved in solving problems on Github, Stackoverflow.com and groups.
  • Experience working in JS and front end frameworks (React)
  • Interest in learning new technologies.

Why Icicle

  • 100% work-life balance
  • Competitive salary
  • Perks of getting free Gym Membership vouchers.
  • Medical checkup Vouchers with topnotch hospitals and coupons for medical bills.
  • Exposure to futuristic technology, mentally stimulating work environment.
  • Opportunity to work with a big team of experienced, committed, talented people with a great sense of humour.
  • Stability of a legacy company and agility of a startup - best of both the world.
  • A healthy work environment with no politics, no bureaucracy.
  • Encouraged to learn new skills, grow together, not just maintain the status quo

So, if you have 3+ years of experience developing applications with Ruby on Rails, apply today!

Read more
COUTLOOT
at COUTLOOT
1 video
1 recruiter
Vaibhav Gaikwad
Posted by Vaibhav Gaikwad
Mumbai
1 - 4 yrs
₹4L - ₹8L / yr
skill iconiOS App Development
skill iconSwift
skill iconObjective C
Xcode

About CoutLoot : 

- CoutLoot is India's leading social commerce offline to an online platform that lets anyone sell online in 30 seconds! We're on a mission to empower offline sellers to sell online using the CoutLoot app and sell their products to buyers all over the country.

- CoutLoot is a Series A funded company backed by leading Chinese VCs, Artha India Ventures, Venture Catalysts & others.

Job Description : We are looking for dynamic, open-minded self-starters who enjoy Business Leadership roles and would like to build a Category in an extremely fast-growing e-commerce company impacting millions of Indians.

Job Requirements :

- At least 2 years of experience working with iOS and has published at least one app to the App Store.

- Excellent proficiency in Swift and has experience working with Objective-C.

- Should have good knowledge of object-oriented software engineering.

- Should be able to deal with Objective-C in legacy code.

- Decent knowledge of protocol-oriented programming in Swift.

- Experience working with constraint-based layouts using AutoLayout.

- Should have a good eye for detail and have good skills in implementing clean UI and UX.

- Experience with testing frameworks and writing clean, testable code.

- Experience with client/server architectures using HTTP, REST APIs, etc.

- Must have excellent knowledge of Foundation framework, Core Data, etc.

- Experience with third-party libraries and APIs.

- Experience working with various architecture patterns like VIPER, MVVM, etc as well with clean code principles.

- Must be a team player with good communication skills and experience mentoring junior engineers.

Read more
Technovation
at Technovation
1 recruiter
JOSE ANTONY
Posted by JOSE ANTONY
Jaipur
0 - 1 yrs
₹2000 - ₹10000 / mo
Content Writing
Social Media Marketing (SMM)
Community Management
Viral Marketing
Web Analytics
+2 more
The duration of this internship is ___2_ months.
Read more
UnitedPro Software Solutions Pvt Ltd.,
Chennai
3 - 6 yrs
₹6L - ₹12L / yr
Recruitment/Talent Acquisition
Staff augmentation
Resource management
Employee Engagement
US IT Recruitment
Responsible for handling IT requirements from US based clients. · Must have full life cycle experience of US Staffing · Sourcing from Job Portals (Monster, Dice, Career builder), Making job postings on the Job Portal. · Well versed about US Terms like W2, C2C, 1099, US Visas, etc. · Must be having capability to work with a team or individually. · Must have strong command on English (oral, written). · Willing to work in Night Shift Monday to Friday (7.30 PM - 4:30 AM IST).
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos