(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
Shubham Vishwakarma
Full Stack Developer - Averlon
About Plobal Apps
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About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement
Role Summary
We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.
This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.
Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.
Responsibilities
Requirement Discovery & Stakeholder Interaction
- Join customer calls alongside Sales and Revenue teams.
- Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
- Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
- Act as the AI subject-matter expert during client discussions.
Use Case & Solution Documentation
- Convert discussions into clear, structured use case documents, including:
- Problem statement & goals.
- Current vs. proposed conversational flows.
- Chatbot conversation logic, integrations, and dependencies.
- Assumptions, limitations, and success criteria.
Customer Delivery Ownership
Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.
Prompt Engineering & Conversation Design
Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."
Testing, Debugging & Iteration
Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.
Integrations & Technical Coordination
Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.
What Success Looks Like
- Customer bots go live quickly and show high containment + high task completion with low escalation.
- You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
- Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.
Requirements (Must Have)
- 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
- Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
- Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
- Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
- Willingness to be front deployed (customer calls/visits as needed).
Good to Have (Nice to Have)
- Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
- Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
- Prior SaaS onboarding/delivery experience in mid-market or enterprises.
Working Style & Traits We Value
- High agency: you don’t wait for perfect specs—you create clarity and ship.
- Customer empathy + engineering discipline.
- Strong bias for iteration: deploy → learn → improve.
- Calm under ambiguity (real customer environments are chaotic by default).
- Candidate should complete their PG in relevant discipline
- candidate should have good communication skills
- commitment towards work
Requirements:
- Writing, editing and proofreading website content.
- Write Articles, Blogs, Social media, Forum and other SEO best practices.
- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.
- Understanding of Web publishing requirements.
- Experience in creating content for the web and growing a social audience.
- Editorial mindset with an ability to predict audience preferences.
- Expertise in social media platforms.
- Collaborate with multiple teams to develop compelling content plans.
- Ability to deliver high-quality documentation paying attention to details.
- Basic Knowledge of technical terminologies.
- Excellent communication skills in English both written and spoken.
Angular (2+)
C#
.NET
AngularJS (1.x)QUALIFICATION REQUIRED: B. Tech/B.E. in CS or IT or any related degree in computer programming
EXPERIENCE REQUIRED: 4+ years EMPLOYMENT TYPE:
Full-Time ROLES AND RESPONSIBILITIES:
- Implement product features that are secure, scalable, robust and easy to implement and maintain.
- Work independently within self-organizing Agile teams
- Development and Implementation of web applications
- Plan and identify solutions and risks in assigned work.
- Be responsible for implementing features, provide bug fixes, reviewing code quality to ensure they work well at cloud scale.
- Take pride of ownership in code and product features delivered.
Skills:
Must Have Skills
Angular 8+ ,NoSQL, Mongodb and Javascript
Expertise on the Microsoft technology stack .Net, C# and REST APIs (.net framework 4.5+) SQL Server & DB semantics. (Couchbase will be a plus) OAuth standard /Bitbucket and Azure Strong experience in deployment of solution on cloud
Good to Have Skills
Good communication skills.(life science exp is a plus)
Good understanding of project architecture and software development Knowledge of design user friendly interface processes.
Good knowledge of Client-side scripting – JavaScript and JQuery, AngularJS. Ability to deliver software and artifacts independently
Exposure to Big Data and cloud environment
COMPETENCIES:
Communicating with Influence : Strong interpersonal skills, with an ability to do client interactions
Analysis & Problem solving : Capitalizes on opportunities to pursue value. Brings issues out in open so that all concern can address and find solution
Working in Partnerships/ team player : Building professional relationships with members of the client team
Professional Expertise Development : Has an open and learning mindset. Adapts to new learning approaches and methods
Git-
Developing automated mobile application test scripts that are robust, performant and maintainable using Appium, Espresso and other automation tools.
-
Working closely with developers, designers to meet team commitments.
-
Ensuring that applications and API’s developed by the team are reliable and meet user needs
-
Testing of any SaaS products and clear understanding of architecture and design across all systems.
-
Test strategy formulation will include decomposing the business and technical requirements into test case scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other preparation activities..
-
Scope and create quality assurance plans, data, procedures and scripts.
-
Good knowledge of mobile concepts. Debugging Concept for iOS and android
-
3-5 years of professional software testing experience.
-
Experience in Mobile App Automation for iOS and Android Apps using Appium, Detox or any other automation tools like Espresso etc.
-
Good understanding of Android Architecture, iOS Architecture and their components.
-
Having a good understanding of databases like Mongo DB and it’s working.
-
Must have knowledge of using debugging proxy application tools like Charles, Fiddler etc.
-
Perform mobile test task estimation, task execution, Regression Testing and Functional System testing.
-
A practiced eye for margin errors and other visual errors in mobile applications.
-
Having understanding and experience in using basic UNIX commands.
-
Working knowledge of XCode instruments And Android Studio.
-
Experience in API / WebServices Testing with tools such as Rest Assured
-
Expertise in JavaScript language is a plus
-
Hands-on experience with Test Cycle Management tools like JIRA
-
Exposure to various development & testing tools such as Git/Jenkins/Bitbucket
-
Must have working knowledge in building and executing automation scripts
-
Good analytical and problem-solving skills.
Job Responsibility:
-
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
-
Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-
Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
-
Contributes to team effort by accomplishing team metrics and SLA
-
Provides all billing-related information to customers – helps in resolving any billing issues
-
Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
-
Ensures and provides quality service to both internal and external customers.
-
Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
-
Participates and provides expertise as a member of the Customer Care group
-
Attends regular meetings and feedback sessions
Swift
Objective C
iOS App DevelopmentTECHNICAL SKILLSET REQUIRED:
- Experience building and maintaining code for:
- iOS platform (Xcode, Swift, Objective C, Swift UI is a plus)
- Hands-on experience with modern technologies.
- Excellent Swift programming skills
- Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
- Passion for usability, simplicity and consistency in software development.
- Excellent communication and collaborative skills.
- Exposure to Agile methodologies
- Bonus points for knowledge of Android platforms, hybrid platforms(React native, Flutter).
POSITION:
- Be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
- Develop awesome new features front to back.
- Responsibilities will include all aspects of software development from design, coding, testing, customer feedback and maintenance.
- Work with a team of amazing developers and designers to build simple, beautiful and consistent user experiences for our mobile apps
- Invent and prototype new features, then build, test and ship them in our products.
- Drive the implementation of new technologies which improve our ability to build great products.
QUALIFICATION
- A Bachelor’s degree in Computer Science (or equivalent experience)
Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.
OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies – on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole
Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
#Hiring IOS developers who can join us immediatly or within 30 days and most importantly who are available to come office for atleast one round of interview
Android Development
Kotlin
Java- Engineering Graduates or Postgraduates with 2-5 years of experience in mobile development, who have designed and developed advanced applications for the Android platform in B2C domain. Experience of development of app for retail domain is an added advantage.
- Must have working skills:
- Kotlin, RXJava, Dependency injection (Koin/Dagger)
- Unit Test
- Worked on multi-threaded applications
- MVP and MVVM
- In depth understanding of Android recommended design principles, interface guidelines and coding best practices.
- Experience with performance and memory tuning of complex apps.
Android DevelopmentiOS App Development
PHP
Python
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Full Stack Developer - Averlon