Senior Product Manager

Description: 

The role of the Service Engineer is to provide professional after sales service and support customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the guidelines, established by the Director of Service & Manufacturing and will follow the established procedures

Essential Functions:

 Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

• Responsible for installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

• Must be self-motivated with ability to work & think well independently.

• Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

• Provide installation expertise at customer sites as well as conducting pre-installation assistance.

• Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

• Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s

• Work with engineering, project management, spare parts and management groups to resolve escalated problems.

• Provide written service & expense reports to Service Manager on all activities carried out on site and complete all required documentation in a timely manner.

• Properly document, label, and return all defective parts resulting from repair.

• Make technical recommendations to Technician’s, Operators and Artisans.

• Work closely with the Service Team & Service coordinator to ensure site work is carried out in the required order, for completion by the required timeline.

• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Service Manager or HR Dept.

• Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to requirements.

• Assist in manufacturing or engineering with customer projects, as well as unit refurbishment at the customer site or the manufacturing facility.

• Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

• Provide technical support to other Field Service Engineer / Technician on the field or in-house

• Overtime may be necessary as work load dictates. This may include weekdays or weekends.

• Must be able to use a computer for creation of reports and data entry required.

• Must be able to use a smartphone and any related applications required for the job or timekeeping.

• Must maintain clean and professional appearance while working with customers, vendors and colleagues.

• Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

• Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

• A Bachelor's degree / Diploma.

• 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

• Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

• Able to complete projects in a timely manner

• Excellent computer literacy is must and knowledge of visualization would be preferred.

• The ability to work with multiple discipline projects.

• Excellent organizational, time management, leadership, and decision-making skills.

• Strong written and verbal communication skills.

Roles and Responsibilities:

• Good Command of HTML, CSS, Bootstrap, and Javascript
• Must work in Elementor Pro
• Experience with PSD to WordPress
• Good Understanding of PSD requirements
• Knowledge about PSD to HTML Conversion
• Knowledge of PSD Layers/My SQL
• Knowledge of woo commerce,PHP
• Good knowledge of Elementor and Page Builder

Resolving customer complaints brought to your attention.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support, Establishing a positive rapport with all clients and customers via phone.

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

At LambdaTest, We help developers and testers fix their applications across a combination of2000+ browsers and Operating Systems by providing a complete cross-browser ecosystem on the cloud. We are looking for an industry leading Full Stack Developer with strong PHP experience to join our Technology department. You’ll be someone who loves innovating, problem solving and wants to be at the forefront of transformation. We are constantly developing new and cutting edge scalable solutions and we need a best in class developer to push boundaries, work at pace and never take no for an answer! 

At LambdaTest' You’ll be playing a key role within our team as we build solutions and concepts to further our ongoing global expansion. As a Full Stack Developer, you should be comfortable around both front-end and back-end languages, development frameworks and third-party libraries. .

• This is an exciting opportunity to join an evolving team both in technology and process and this role will be an important part of shaping our innovation and in implementing these changes. 
• Practical experience of continuous integration and deployment 
• Multiple concurrent feature branches and experience of merging them 
• Software architecture considerations (outside of simple request/response patterns) 
• Design patterns 

• 2+ years of experience developing with modern PHP using Laravel or Symfony
• Strong Javascript framework experience on a production environment (React, Angular, Vue,)
• 2+ years experience with VueJS
• Experience building, maintaining, testing and documenting APIs to be used by other developers both internally and externally
• Experience with database management and optimization
• Experience with other data stores like Elastic Search, MongoDB or similar
• Experience with git and related tools
• University Bachelor's degree or equivalent experience

We are looking for an ambitious Co-founder and CTO to join and support our growth at Spacenos. The Person we are looking for will fill an entrepreneurial C-Level role and will enrich our team with the product development and delivery skills.

Skills Required

• 3+ years of experience as a technology leader. 
• Skilled in Java, ReactJs, Firebase, Google Cloud.
• Applied knowledge of Cloud Security, AWS, Machine Learning, AI and Tensorflow.
• Strong communication and team management skills. 
• Excellent resource handling and understanding of scaling principles. 

Roles and Responsibilities

• Develop and understand technological roadmap
• Develop feature rollout systems and processes
• Hire and manage outside/contracted engineering talent
• Structure and lead teams, individuals, and cross-functional relationships in a way that ensures productivity and communication.
• Collaborate with other teams to optimize user experience of products.
• Drive modern engineering principles and practices by implementing relevant techniques, processes, and best practices
• Clearly articulate plans and projects to both senior level executives and more junior team members.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

• To perform requirement analysis and oversee the implementation of architectures of project scope
• To provide customized reusable solutions of project, program or operational scope
• To develop high-quality and detailed designs
• To conduct unit testing using automated unit test frameworks and identify and address possible risk by conducting mitigation action planning
• Conducting configuration of your own work or from the team and assess the technical impact of multiple technologies/strategies
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Using coding standards and best practices to ensure quality deliverables
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables

Content Writer's responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.

Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

Responsibilities

• Research industry-related topics
• Write clear marketing copy to promote our products/services
• Proofread and edit blog posts before publication
• Submit work to the team for input and approval
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

• 7+ years of full-time work experience after completing an undergraduate degree
• At least 2+ years of experience in engineering management experience.
• Experience with AWS, GCP, and/or Azure technologies including serverless
• You know what high-quality code — and software engineering processes — look like and know how to foster an environment that creates them.
• Execution focused with an ability to navigate ambiguity.
• Ability to do both long-term thinking and short-term planning.
• Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
• Experience leading 5+ engineers is preferred.

• Someone who could lead a team of 3-5 marketers covering all aspects of digital marketing including PPC, SEO, Affiliates, Email, CRO, etc.
• They’ve likely got 5+ years of digital marketing experience
• Should be comfortable contributing to strategy
• It Will is hands-on , to begin with (i.e. I expect someone to be extracting the data, setting bids, defining Keywords, etc.)
• Will have led a team before
• Need to be comfortable with large budgets and complex Ads accounts (1000s of AdGroups, 1,00,000s of Keywords, etc.
• Should understand some of the conversion tracking, attribution, display, and Facebook too
• Needs to be numerate e.g. above to extract reports, manipulate in Excel, etc.
• Comfortable challenging processes and strategy
• Strong verbal and written English required