Technical Product Manager

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

About the Company :

Nextgen Ai Technologies is at the forefront of innovation in artificial intelligence, specializing in developing cutting-edge AI solutions that transform industries. We are committed to pushing the boundaries of AI technology to solve complex challenges and drive business success.

Currently offering "Data Science Internship" for 2 months.

Data Science Projects details In which Intern’s Will Work :

Project 01 : Image Caption Generator Project in Python

Project 02 : Credit Card Fraud Detection Project

Project 03 : Movie Recommendation System

Project 04 : Customer Segmentation

Project 05 : Brain Tumor Detection with Data Science

Eligibility

A PC or Laptop with decent internet speed.

Good understanding of English language.

Any Graduate with a desire to become a web developer. Freshers are welcomed.

Knowledge of HTML, CSS and JavaScript is a plus but NOT mandatory.

Fresher are welcomed. You will get proper training also, so don't hesitate to apply if you don't have any coding background.

#please note that THIS IS AN INTERNSHIP , NOT A JOB.

We recruit permanent employees from inside our interns only (if needed).

Duration : 02 Months 

MODE: Work From Home (Online)

Responsibilities

Manage reports and sales leads in salesforce.com, CRM.

Develop content, manage design, and user access to SharePoint sites for customers and employees.

Build data driven reports, store procedures, query optimization using SQL and PL/SQL knowledge.

Learned the essentials to C++ and Java to refine code and build the exterior layer of web pages.

Configure and load xml data for the BVT tests.

Set up a GitHub page.

Develop spark scripts by using Scala shell as per requirements.

Develop and A/B test improvements to business survey questions on iOS.

Deploy statistical models to various company data streams using Linux shells.

Create monthly performance-base client billing reports using MySQL and NoSQL databases.

Utilize Hadoop and MapReduce to generate dynamic queries and extract data from HDFS.

Create source code utilizing JavaScript and PHP language to make web pages functional.

Excellent problem-solving skills and the ability to work independently or as part of a team.

Effective communication skills to convey complex technical concepts.

Benefits

Internship Certificate

Letter of recommendation

Stipend Performance Based

Part time work from home (2-3 Hrs per day)

5 days a week, Fully Flexible Shift

JD:

Cloud Technical

Total Exp 4-9  Yrs

Cloud Technical
Need minimum4+ years of experience person in Oracle apps and 2+ year in cloud
Modules - AP PO GL FA
Expertise in BI reports/OTBI/FBDI/Personalization,
Excellent in SQL and PL/SQL

• Experience leading regression, automation, and performance test teams.
• Has in-depth knowledge of a variety of testing techniques and methodologies with a focus on regression, automation, and performance test best practices.
• Good understanding of QA methodology – test plans, test cycles, defect management (including Root Cause Analysis), status reporting, and software releases.
• Experience managing team results to Key Performance Indicators (KPIs).
• Experience developing and maintaining Knowledge Transfer documentation and information.
• Experience with the following tools:
• SAP Functional modules: FI, PY, Ben, HR, MM, Recruiting, SFEC, EAM, MAM, FCRM, BW, Security, SolMan across SAP systems (ECC/UI5/BW/GRC/Solman)
• SAP Solution Manager for Testing (SolDoc, Test Suite, Focused Build Test Step Designer)
• Technical Bill of Materials (TBOM), Business Process Change Analyzer (BPCA), Test Suite Analytics, Test suite Test Management, SolDoc Library, and Business Partner Group Hierarchy (BPH) setup and management
• Worksoft Certify Automation Scripting
• Worksoft Execution Manager (EM)
• Worksoft Architect
• Neotys Neoload
• Worksoft Integration to Solution Manager
• Worksoft Integration to Neoload

Positions open: 04

iOS Intern: 02  Android Intern: 02

Work Location: Hyderabad

• Document and test new software applications.
• Research and assess new application ideas.
• Develop applications (coding, programming).

• Any Graduate with good knowledge of C, C++, or Java.
• Excellent analytical and logical skills.
• Ability to work in teams.

• Practical experience with a wide variety of software engineering tasks.
• Collaborating hand-in-hand tech team and direct interaction with the team leads and CTO.
• Shadowing, mentoring, and training opportunities with seasoned professionals.
• Opportunity to participate in networking events and company meetings.