- Ideate & gather requirements from key stakeholders for new product development, including enhancement of the existing products.
- Create, maintain, and monitor product management processes to ensure excellence in execution during product development.
- Drive Product development/projects from inception to completion, identifying and managing risks, while navigating hurdles and resolving issues in real time to successfully complete projects on time.
- Managing the product backlog and prioritizing them based on changing requirements
- Continually evolve the project management process to ensure optimal efficiency and timeliness.
- Develop strong relationships and work collaboratively with the engineering teams/ external partners by defining joint roadmaps and managing multiple product development workflows simultaneously.
- Business Analyst (Agile), product management life cycle, sprint ceremonies, Backlog refinement
Ideal Candidate should have:
- 5+ years of experience; 2+ years as a product owner
- A Masters Degree (B.Tech+MBA is preferred)
- Strong experience in agile product development. A certification (Scrum/SAfe/PO) is preferred
- Expertise in Business documentation &translating functional requirements into technical specifications.
- Extensive experience working in a scrum/Kanban environment
- Extensive experience defining agile requirements (Epics/stories), including functional and technical in a product/services organization
- Experience with Project Management Tool such as AzureDevOps/Jira
About Softobiz
Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years
At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.
For more information about our solutions and organization, visit http://www.softobiz.com/" target="_blank">www.softobiz.com,
Follow us on https://www.linkedin.com/company/softobiz-technologies" target="_blank">LinkedIn, https://twitter.com/softobiz/" target="_blank">Twitter and https://www.facebook.com/softobiz" target="_blank">Facebook for more updates
About Softobiz Technologies Private limited
Softobiz is a leading Service & Product development company that has been developing custom-made mobile and web solutions for businesses for the last 15 years.
Softobiz is a software development company that provides custom software development, application maintenance and support, mobile app development, web development, cloud computing services, DevOps consulting, agile development, and quality assurance services. The company was founded in 2007 and is headquartered in Mohali, Punjab, Hyderabad India. Softobiz has a team of over 350 experienced software engineers who are experts in a variety of technologies, including Java, .NET, PHP, and mobile development.
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About HighLevel
Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform
https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
About the role
HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions.
Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.
As the Product Manager for Support AI, your key objectives are to:
- Leverage AI/ML methodologies to intelligently respond to customer support queries.
- Facilitate the support team by addressing product and technical requirements
- Identify and implement effective strategies and processes to:
- Improve the accuracy of the AI responses to suit the user inquiries
- Reduce escalations to human support agent
- Establish a robust knowledge base for the platform
- Productize the support AI bot to be deployed for our parent accounts
This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.
Type - Full Time (Remote in India)
Your roles & responsibilities:
Strategy & Vision:
- Establish the strategic direction and vision for the product features.
- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.
Product Planning and Roadmap:
- Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
- Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
- Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.
Requirements Definition:
- Conduct user research, interviews, and data analysis to gather insights and identify pain points.
- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.
Product Development and Launch:
- Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
- Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.
Stakeholder Communication:
- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
- Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.
Performance Monitoring and Analysis:
- Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
- Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.
What we’re looking for;
- Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.
Experience;
- Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
- Bachelor's degree in computer science, engineering, business, or a related discipline.
- Familiarity with leading AI technologies and how SaaS support works
Why should you join us?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our
unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Responsibilities:
- Assist in market research and competitive analysis to identify trends and opportunities.
- Work closely with product managers to document requirements and user stories.
- Contribute to the development and maintenance of product roadmaps and project timelines.
- Support user testing and feedback collection for new features or products.
- Assist in the creation of product documentation and training materials.
- Collaborate with design and engineering teams to ensure alignment with product goals.
- Participate in team meetings, brainstorming sessions, and other collaborative activities.
- Stay informed about industry trends and emerging technologies.
Qualifications:
- Currently pursuing a degree in Business, Computer Science, or a related field.
- Strong interest in product management, technology, and the software development lifecycle.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Eagerness to learn and take on new challenges.
Must have worked on scability and solving complex product problem. Need people from startup, tech enabled or internet industry background
Built and designed strategies for scalable products, and led projects across growth and P&L. Should have worked on multiple aspect of the product.
Good to have track and tracce, map,gps product background.
- Seeking product ideas and feedback from stakeholders, gathering requirements, writing specifications, and helping shape wireframes and workflows
- Defining clear and well-scoped requirement documents that are easily understood by technical and non-technical audiences
- Working with engineers and designers to ship features and product improvements
- Identifying success metrics and setting up processes to analyze and track funnel performance using cutting-edge analytics products
- Understanding the consumer through past experiences and research, and market data and ensuring laser focus on the consumer during product development
What you need to have:
- Engineering from Tier 1 Institute
- Prior experience in early or growth stage fintech startups
- 3+ years of experience in product management
- Experience with product analytics and SQL or data querying / analysis tools
- Intuitive but data-driven combining the power of analytics and heuristics with innovative customer validation techniques
- Good communication skills (both written and verbal). You will have to inspire a lot as people will look up to you for product vision!
- Ability to understand the needs of the users, translate them into features, and working with the engineering team to understand the implementation details
- Ability to define metrics that drive online communities. You should be comfortable with metrics like MAUs, retention cohorts, etc.
- Ready to roll up sleeves to spend time designing UI, analysing data, setting up quality processes and guardrails, jumping into the business analysis as required
We have interesting and exciting openings for various Product Manager roles
About us
- Innoviti (http://www.innoviti.com/">innoviti.com) is India’s largest provider of payment solutions to Enterprise merchants.
- Processing $10 Bn of payments from 2000 cities. We today have 76% of Enterprise market share.
- Enterprises such as Reliance, Landmark Group, Shoppers Stop, Pantaloons, Hamleys, Van Heusen, Louise Phillipe, Madura Garments and several other hundreds of Enterprises are our customers.
- Our vision is to use technology to unlock the hidden value in payments, helping large and small businesses constantly find new and unique ways to grow faster with lesser efforts.
- We believe payment transactions are more than money moving pipes. Whenever a payment happens, it is not only the merchant who makes money, but also the brand whose product was sold and the bank whose payment instrument was used. A merchant, brand, and bank talk to the same consumer, however there is no easy way for them to talk to each other. Our technology makes this collaboration happen, and makes it happen at the point of payment. We help them share customers and share marketing budgets, in turn targeting customers better than possible otherwise. By making it happen at the point of payment we ensure for each party that their marketing efforts are translating into sales.
- Today our technology has helped large businesses grow faster with lesser efforts. They have been able to offer EMI, BNPL, Cashbacks, Loyalty Point redemption and other offers with merchants, brands and banks participating in it. Every day new use cases are designed and stitched using our technology platform.
- Our next target are small merchants. For them, the problems are far larger and more complex. They have no means to access the marketing budgets or customers of large brands or banks. They cannot even cross the regional offices of these businesses. This is where we come in. We are bringing the power of the technology created for large merchants to these businesses. Helping bring the power of large brands and banks with whom we already partner to small merchants.
- Innoviti’s first target category in this segment is small merchants selling electronic goods – mobiles, durables, laptops etc. They are struggling the most as their customers find attractive offers online through partner brands and banks, which they can’t match in their stores. These businesses offer the advantage of touch, feel and explanation in local language. What they lack is the technology to discover, access customers and attract them with superior offers.
- GENIE, our smart marketing platform helps them do that. It is a mobile app that integrates with bank and brands on one end and Google and Facebook on the other. It not only helps them discover and access customers searching for these products online, but also attract them to their stores with offers better than online.
- The app was launched in July 2021 and has shown a 100% month-on-month growth, with more than 23% of the merchant’s monthly sales now happening through it.
- In the next 5 years Innoviti wants to scale up its GTV from $10Bn to $30Bn, multiplying its revenue 10X.
- We want to be recognized in this space as the company that transformed the payments industry by showing ways of extracting value from payment transactions better than anyone else. We want to be setting the path for the next generation of payment solutions, that will be followed by others.
- Towards this we need to hire aggressive talented individuals, who firmly believe that no problem is unsolvable. That there is always a way to solve the toughest of problems. Those who get excited by solving such tough problems at scale, and seeing the impact of that around them in the market. Those who feel fulfilled when they see that it is making a difference to the lives of people around them.
To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter.
Would you like to join this journey?
Job Description
Designation: Product Manager
Location: Bangalore (Work From Office)
Qualification: Graduation/Post Graduation from reputed institutes
Please find below the job description for various Product Manager openings.
- uniPAY Next Product Manager
- Should come from a retail IT background, either vendor to retail IT or working as a Sr. Manager/AVP in retail IT
- Experience in implementing POS solution for retail checkout
- Experience in implementing SAP or Microsoft Dynamics
- Atleast 8-10 years of experience in retail IT
- Strong understanding of store level IT operations, cashier challenges
- Should have experience in product and project management
- Would be responsible for solutioning support to business
- Would be responsible for all customer communication around new projects
- Would be responsible for product roadmap
- Would be responsible for driving usage of product, customer satisfaction and wallet share of customer.
- Payments Product Manager
- Should come from a payments background in a bank. Either a vendor to the bank providing payment systems – like FIS, Atom, Hitachi, Zeta, or working in the payments department of a bank as a product manager.
- Experience in implementing cards and UPI systems
- Strong understanding of card and UPI technology
- Atleast 8-10 years of experience in payments as Product Manager/Sr. Product Manager role.
- Would be responsible for interfacing with banks, other financial service providers for solutioning support and communication.
- Would be driving the payments platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer.
- Installments Product Manager
- Should come from a lending background in a bank, NBFC.
- Either a vendor to these entities like from Nucleus, Lentra, Jocata, or working in a bank/NBFC in the product management department.
- Experience in implementing various lending products for various segments
- Strong understanding of fundamentals of how lending works
- Atleast 8-10 years of experience in lending as Product Manager/Sr. Product Manager role.
- Would be responsible for interfacing with banks/NBFCs, other financial service providers for solutioning support and communication.
- Would be driving the installments platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer.
- Brand Product Manager
- Should come from a strong catalogue management background in retail IT automation companies – typically MNCs here.
- Experience in designing systems for organizing retail brand catalogues for various end uses such as inventory, pricing, taxes.
- Experience in having worked with large retailers, both online and offline in providing and integrating such systems with them.
- Strong fundamentals in data and database management.
- Atleast 8-10 years of experience in this role as Product Manager/Sr. Product Manager.
- Would be responsible for interfacing with retailers, OEMs for solutioning support and communication.
- Would be driving the brands platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer
- GENIE App Product Manager
- Should come from a strong mobile app product management background
- Apps that deal with live transaction level management
- Should have a strong start-up mindset of rapid changes
- Strong in UI/UX, strong understanding of consumer interactions with mobile interfaces
- Experience of having designed apps from scratch, taken it to scale of atleast 1 million active users
- Experience in designing interfaces, notification management, usage tracking systems
- Atleast 5-6 years of experience in this role as Product Manager/Sr. Product Manager.
- Would be responsible for interfacing with product marketing, small and medium merchants, their cashiers.
- Would be driving the GENIE App roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer
- Sales Platform Product Manager
- Should come from a strong background of designing workflows and use-cases in SalesForce for field force management
- Experience in integrating SalesForce with other systems for data and decisions
- Experience in having worked with organizations with large field force for such system creation.
- Strong fundamentals in data and database management.
- Atleast 8-10 years of experience in this role as Product Manager
- Would be responsible for interfacing with internal business and operations team for solutioning the systems and then driving roadmap.
- Would be driving the sales platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer
Personality:
- The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment, who has high ownership to be available 24x7 for our customers, who is able to deal with complexity and rapid change and who has large dreams to be part of interesting journey.
- The person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments. Excellent communication skills with an ability to manage crucial conversations with senior stakeholders.
- Retail industry demands “I’ll do it now instead of tomorrow” attitude. Please be prepared for interesting journey if you want to grow fast with no age barriers.
Responsibilities:
- Conceptualize and define product vision, create the roadmap and drive its execution
- Define, track and improve the key product metrics
- Think analytically about workflows and the impact of product features on conversion
- Collaborate with cross-functional teams like product managers, developers, designers, marketing and SEO to drive the product execution
- Develop and provide thought leadership in the user experience across devices.
- Leverage available insights like market analysis, customer feedback, site metrics, and usability findings
- Prioritize the features based on user requirements and cost benefit analysis
- A keen, flexible and aggressive intellect with superb conceptual thinking, analytical and problem-solving skills
- Ability to work with diverse teams across the organization
- Be the brand custodian and ensure design guidelines are followed for digital communications
- Design sprints and conduct daily scrums with the team
Requirements:
- Excellent understanding of product development life cycle
- Deep understanding of how your products work, know every step of the funnel.
- You'll be expected to delve deep into datasets, build dashboards and design and accurately measure experiments
- Excellent experience in creating product roadmap, optimization chart & prioritization sheet
- Good knowledge of tech, design, SEO & marketing
- Strong hand on analytical tools like Google Analytics, Mixpanel, Clevertap, Redash etc
- Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences, especially tech teams
- Must be self-directed and motivated and able to multitask in a fast paced environment
- Excellent skills in prototyping tools such as Balsamiq, Adobe XD, Just In Mind, etc
- SQL knowledge is a must
- Ability to rapidly visualize/prototype concepts
- Ability to AB test prototypes and conduct experiments
- Ability to provide deliverables within specified deadline with a quality bar
- Excellent team orientation and communication skills
- Experience in hospitality domain is a plus Experience
- 4+ years of product management experience
- 6+ years of overall experience
- Programming knowledge is a plus
- Bachelors' degree in Engineering
- MBA is a plus
- Salary range is flexible based on interview performance and relevant experience
Roles and responsibilities:
- Design and own product roadmap- Work very closely with the design, and technology team to ensure steady product execution.
- Customer Research - Understanding the pain points of the customer amongst different industries. Research into existing and potential future customer segments enables further granular segmentation on the marketing and sales side of the house
- Sales Enablement - Familiarity with the different stages of our sales cycle.
- Come up with various ideas and strategies to sustain and increase engagement and retention through various design elements
- Identify problems and deficiencies and implement solutions in a timely manner
- Partner with engineers to oversee the user experience of new features and products from conception through launch
- A/B test various strategies, make improvements and take key decisions around them
- Track the initiatives and measure week-over-week progress
- Collaborate with development, and marketing teams
- Be data-driven and open to experimentation
We would love to hear from you if
- You have 2+ years of product management experience and a strong execution track record in building and managing technical software products
- You are excited about bridging access in the financial services space and becoming an industry expert in the field of income and employment verification and the competitive space of employment-related APIs
- Intensely curious, with a good understanding of analytics and a desire to learn from the data
- You have the technical knowledge to collaborate closely with our product and engineering teams while also having the communication skills to distill and position the important information to the rest of the business organization.
- Knowledge of research and design techniques such as qualitative research methods, personas, wireframing, task analysis, journey mapping, sketching, prototyping, usability testing, etc
- Comfortable with uncertainty and things changing fast, this is early-stage startup life. You're constantly balancing the need for quality and well-thought details with the required speed of iteration
Why Tartan?
- Brand new MacBook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
What you will do:
- Working with external third parties to assess partnerships and licensing opportunities
- Running beta and pilot programs with early-stage products and samples
- Being an expert with respect to the competition
- Determining customers' needs and desires by specifying the research needed to obtain market information.
- Recommending the nature and scope of present and future product lines by reviewing product specifications and requirements
- Appraising new product ideas and/or product or packaging changes.
- Assessing market competition by comparing the company's product to competitors' products.
- Providing source data for product line communications by defining product marketing communication objectives.
- Obtaining product market share by working with sales director to develop product sales strategies.
- Facilitating inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
- Bringing new products to market by analyzing proposed product requirements and product development programs
- Preparing return-on-investment analysis and establishing time schedules with engineering and manufacturing
- Introducing and marketing new products by developing time-integrated plans with sales, advertising, and production.
- Determining product pricing by utilizing market research data and reviewing production and sales costs
- Anticipating volume and special costing and customized orders.
- Completing operational requirements by scheduling and assigning employees and following up on work results.
- Maintaining product management staff by recruiting, selecting, orienting, and training employees.
- Maintaining product management staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
- Maintaining professional and technical knowledge by attending educational workshops and reviewing professional publications
- Establishing personal networks and participating in professional societies.
- Contributing to team effort by accomplishing related results as needed.
What you need to have:
- Bachelor’s degree from an accredited educational institution, preferably in a technical discipline (Computer Science, Electrical Engineering)
- Preferable MBA degree
- Should have a minimum 3 to 6 years of product management experience (electronics and accessories)
- Significant experience in a startup environment, and taking products from inception to launch
- Strong understanding of consumer electronics and related industry
- Should have demonstrated history of accountability and performance delivery, including leading teams to meet or exceed objectives
- Deep working knowledge of networking, procuring, logistics and sourcing
- Should have the capacity for self-motivation, independent initiative and creative problem-solving
- Should have the ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
- Excellent leadership skills & experience collaborating with cross-functional teams
- Having diligent attention to detail and strong technical intuition, as well as the ability to set and manage expectations at the executive level
Job Roles
Sales :
- Plan and achieve monthly sell out targets
- Achieve Monthly, Quarterly and Yearly Revenue and PM Goals
- Create Weekly/Monthly reports and monitor performance, driven by on-site KPIs
- Conduct Monthly Business review with partners.
- Review and tracking of commercial agreements
Marketing and Onsite Experience :
- Plan Marketing/Promotional calendar with Digital Marketing Manager for Ellementry.com as per quarterly/yearly marketing budgets.
- Actively support and drive the Seasonal Go To Market execution for Ellementry.com
- Constant improvement and actualization of customers on-site experience in alignment with defined GTM strategy
- To Ensure Catalog and Listing Hygiene and achieve high content score
- Charged with and responsible for identifying new ways to improve site conversion, average order size, cart abandonment, and other key performance indicators to maximize sales growth and profitability.
- Provide oversight for managing Affiliate program
KPIs :
- Own e-Commerce projects and work with respective partners and regional/global teams to support the definition, technical implementation, testing, deployment and operations of chosen e-Commerce project.
- Perform cross-platform, cross-browser QA validations on website development releases, acting as the liaison between eCommerce, Global Team, and IT to ensure smooth project planning and delivery.
- Propose and implement websites evolutions - including new content and new features
- Coordinate deployment and UAT.
Qualifications : Diploma / Bachelors degree. Masters degree will be preferable.
Other Job Requirements :
- 3-5 years of experience with minimum 2 years of relevant experience in managing dot com and Marketplace business for a brand.
- Basic technical know how of an E-commerce site and understanding of building/improving E-com sites.
- Good understanding of online marketing opportunities (web, social, e-mail, search, mobile).
- Able to interpret business objectives and successfully incorporate those objectives into projects.
- Good understanding of online marketing opportunities (web, social, e-mail, search, mobile, chat, telephony).
- Good knowledge of web analytics tools such as Google Analytics & GTM.
- Strong verbal and written communication skills.
- Highly organized, task-oriented, business-driven.
- Project management and strong attention to detail skills