Founder Office Intern

• conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• curating streamlined email and social media communication mediums for offers, updates and much more
• dealing with customer issues and churning out an easy-to-follow solution
• managing payment and delivery of customer orders
• helping customers choose the right product for their requirements and budget
• handling customer concerns and complaints in a timely manner
• informing customers of upcoming promotions or deals
• establishing a positive rapport with all clients and customers in person or via phone
• forming reports based on customer satisfaction statistics and helping their team to develop new skills
• fixing appointments based on the availability of customers and clients
• interacting with customers to ensure they have a desirable and shareable experience

Candidates with good Accounting knowledge, Ms Excel skills, English communication skills, good learning skills, below 30 Yrs age, residing in Kolkata, and want to grow rapidly, Those who are not from an Accounting background, please don't apply.

Requires Back Office Executive for a Travel Company dealing in International and Domestic tour packages.

You must be graduate with good communication skills with additional computer and internet knowledge .

job involves talking to customers and designing their tour packages , attending calls , making calls and closing travel deals.

E-COMMERCE MANAGER

Responsibilities

● Liaising and influencing cross-functionally within the senior management team, ensuring all stakeholders are engaged in E-Commerce activity, projects and strategy, and knowledge, assistance, and insight are acquired where needed.

● Managing the marketplaces, namely Amazon, and Flipkart and planning the presence of the organisation - in terms of the strategy, management, forecasts and results. These include short- and long-term objectives, customer metrics and overall performance.

● Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.

● Develop budgets for all phases of marketplace E-commerce and execute marketplace promotions to maximise growth.

● Manage relationships with digital agencies and external third parties in the marketplace effectively to drive growth

● Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximise inventory & provide ongoing strategic insights and recommendations for new marketplaces channels with growth plans.

● Collaborate with marketing, operations, finance, sales & customer service to drive the success of the eCommerce business.

● Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.

● Actively advocate for e-commerce business across all levels of the organisation.

● Working closely with analytics, product and category managers will be crucial to optimise and scale on marketplaces

Qualifications

● Experience of 1-2 years.

● Preference for talent with experience in the D2C 

● Strong knowledge of the marketplace.

● Must possess knowledge of the supply chain process, and commercials to improve the user journey by displaying relevant products on the website).

● Good team management and leadership skills.

● Excellent written and verbal communication skills.

● Should have a good emotional quotient.

● Should be good in data and analytical skills.

B2BTesters is a fast growing startup with a team of 120+ people providing Testing As A Service (TAAS) to funded startups such as zeelearn, 73 Strings , BIZONGO, Classplus and many more. Within one year of operations, we have acquired 30+ blue chip startups and crossed 100 colleagues. 

With us you will have the exposure to a wide variety of industries and be in the cutting edge of latest happenings and technologies in the startup world and the testing world. 

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
.Preferably having knowledge on different software tools.

skill:

Strong Written and verbal communication
Quick learnier, Management skill

We’re looking for an all-star Relationship Manager to join our Pune team.

If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.

The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners. 

Responsibilities

• Dialogue with our clients to understand their business objectives and challenges
• Analyze partners' data and provide strategic recommendations to clients
• Monitor user reservations and partner promotion
• Build efficiency in support processes for improving partners side experience
• Resolve operational problems on the partners' side within a specified time
• Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
• Handle invoicing, including calculation of completed units of service
• Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

Qualifications

• Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
• Highly organized, multi-tasking skills with strong attention to detail.
• Strong work ethic with a relentless desire to go above and beyond.
• Excellent time management skills and ability to work under pressure
• Strong communication and interpersonal skills

CTC : 2.0L - 4.0L· P.A

Role : Full Time · 

Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up. 

• Ensuring proper legal compliances under the Companies Act and other enactments within mandated time
• Independently convening the Board/ Committee meetings including preparation of agenda, minutes and other allied matters.
• Liaising with Advocates for handling of legal issues.
• Liaising with other departments within the Company for day to day work.
• Liaising with RTA, Auditors and other external agencies as and when needed.
• Handling of all Annual General Meeting related work including the preparation of Annual Report.

• Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
• Assisting higher executives.
• Working directly with customers handling the documentations.