Social Media Strategist

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Key Responsibilities

• Design, implement, and maintain highly available infrastructure on AWS.
• Automate infrastructure provisioning using Terraform (Infrastructure as Code).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Build and manage CI/CD pipelines to enable safe and frequent deployments.
• Implement robust monitoring, alerting, and logging solutions.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation and self-healing mechanisms.
• Optimize cloud resource utilization and cost (FinOps awareness).
• Collaborate with development teams to improve application reliability.
• Manage containerized workloads using Docker and Kubernetes (EKS preferred).
• Implement security and compliance best practices across infrastructure.
• Maintain operational runbooks and documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7–8 years of experience in SRE, DevOps, or Production Engineering.
• Strong hands-on experience with AWS services.
• Proven experience with Terraform for infrastructure automation.
• Experience building CI/CD pipelines (GitHub Actions, Jenkins, or similar).
• Strong scripting skills (Python, Bash, or Shell).
• Experience with Linux system administration.
• Hands-on experience with monitoring and observability tools.
• Good understanding of networking and cloud security fundamentals.
• Experience with Git and branching strategies

Job Details

- Job Title: DevOps and SRE -Technical Project Manager

- Industry: Global digital transformation solutions provider

- Domain - Information technology (IT)

- Experience Required: 12-15 years

- Employment Type: Full Time

- Job Location: Bangalore, Chennai, Coimbatore, Hosur & Hyderabad

- CTC Range: Best in Industry

Job Description

Company’s DevOps Practice is seeking a highly skilled DevOps and SRE Technical Project Manager to lead large-scale transformation programs for enterprise customers. The ideal candidate will bring deep expertise in DevOps and Site Reliability Engineering (SRE), combined with strong program management, stakeholder leadership, and the ability to drive end-to-end execution of complex initiatives.

Key Responsibilities

• Lead the planning, execution, and successful delivery of DevOps and SRE transformation programs for enterprise clients, including full oversight of project budgets, financials, and margins.
• Partner with senior stakeholders to define program objectives, roadmaps, milestones, and success metrics aligned with business and technology goals.
• Develop and implement actionable strategies to optimize development, deployment, release management, observability, and operational workflows across client environments.
• Provide technical leadership and strategic guidance to cross-functional engineering teams, ensuring alignment with industry standards, best practices, and company delivery methodologies.
• Identify risks, dependencies, and blockers across programs, and proactively implement mitigation and contingency plans.
• Monitor program performance, KPIs, and financial health; drive corrective actions and margin optimization where necessary.
• Facilitate strong communication, collaboration, and transparency across engineering, product, architecture, and leadership teams.
• Deliver periodic program updates to internal and client stakeholders, highlighting progress, risks, challenges, and improvement opportunities.
• Champion a culture of continuous improvement, operational excellence, and innovation by encouraging adoption of emerging DevOps, SRE, automation, and cloud-native practices.
• Support GitHub migration initiatives, including planning, execution, troubleshooting, and governance setup for repository and workflow migrations.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related technical discipline.
• 15+ years of IT experience, including at least 5 years in a managerial or program leadership role.
• Proven experience leading large-scale DevOps and SRE transformation programs with measurable business impact.
• Strong program management expertise, including planning, execution oversight, risk management, and financial governance.
• Solid understanding of Agile methodologies (Scrum, Kanban) and modern software development practices.
• Deep hands-on knowledge of DevOps principles, CI/CD pipelines, automation frameworks, Infrastructure as Code (IaC), and cloud-native tooling.
• Familiarity with SRE practices such as service reliability, observability, SLIs/SLOs, incident management, and performance optimization.
• Experience with GitHub migration projects—including repository analysis, migration planning, tooling adoption, and workflow modernization.
• Excellent communication, stakeholder management, and interpersonal skills with the ability to influence and lead cross-functional teams.
• Strong analytical, organizational, and problem-solving skills with a results-oriented mindset.
• Preferred certifications: PMP, PgMP, ITIL, Agile/Scrum Master, or relevant technical certifications.

Skills: Devops Tools, Cloud Infrastructure, Team Management

Must-Haves

DevOps principles (5+ years), SRE practices (5+ years), GitHub migration (3+ years), CI/CD pipelines (5+ years), Agile methodologies (5+ years)

Notice period - 0 to 15days only 

Role Overview

We’re looking for an Elixir Developer who is passionate about building scalable, high performance backend systems. You’ll work closely with our engineering team to design, develop, and maintain reliable applications that power mission-critical systems.

Key Responsibilities

• Develop and maintain backend services using Elixir and Phoenix framework.

• Build scalable, fault-tolerant, and distributed systems.

• Integrate APIs, databases, and message queues for real-time applications.

• Optimize system performance and ensure low latency and high throughput.

• Collaborate with frontend, DevOps, and product teams to deliver seamless solutions.

• Write clean, maintainable, and testable code with proper documentation.

• Participate in code reviews, architectural discussions, and deployment automation

Must-Have Qualifications

• 2–4 years of hands-on experience in Elixir (or strong functional programming background).

• Experience with Phoenix, Ecto, and RESTful API development.

• Solid understanding of OTP (Open Telecom Platform) concepts like GenServer, Supervisors, etc.

• Proficiency in PostgreSQL, Redis, or similar databases.

• Familiarity with Docker, Kubernetes, or cloud platforms (AWS/GCP/Azure).

• Understanding of CI/CD pipelines, version control (Git), and agile development.

Good-to-Have Skills

• Experience with microservices architecture or real-time data systems.

• Knowledge of GraphQL, LiveView, or PubSub.

• Exposure to performance profiling, observability, or monitoring tools.

 CoinCrowd Specialist Content Writer - Crypto (News & Media)

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/   

Domain : Finance, Blockchain, Crypto

Role :  Permanent full time Employment 

Job Location : Work from Home / Remote

Overview: We are seeking a talented Content Writer with a strong interest and expertise in cryptocurrency and blockchain technology. As a Content Writer specializing in shopping with cryptocurrency, you will play a crucial role in educating and engaging our audience about the benefits, trends, and practical aspects of using cryptocurrency for online shopping.

Responsibilities:

• Research and create compelling blog posts, articles, guides, and other types of content focused on shopping with cryptocurrency.
• Develop content that educates our audience on how to use various cryptocurrencies for purchasing goods and services.
• Stay updated with the latest trends and developments in the cryptocurrency and blockchain space, especially related to retail adoption.
• Collaborate with our marketing and social media teams to create content that aligns with our brand voice and marketing goals.
• Optimize content for SEO to increase organic traffic and visibility.
• Monitor and respond to audience engagement and feedback related to cryptocurrency shopping content.
• Assist in developing content strategies that support our overall marketing objectives.

Requirements:

• Proven experience as a Content Writer or similar role with a strong portfolio of published articles.
• Solid understanding of cryptocurrency and blockchain technology, particularly as it relates to retail and e-commerce.
• Ability to simplify complex topics and explain them clearly and concisely.
• Excellent research skills and a knack for staying updated with industry trends.
• Strong SEO knowledge and experience with content optimization techniques.
• Ability to work independently and meet deadlines.
• Strong communication and collaboration skills.
• Bachelor’s degree in English, Journalism, Marketing, or a related field (preferred).

Bonus Skills:

• Experience with cryptocurrency wallets and payment systems.
• Familiarity with various e-commerce platforms and their integration with cryptocurrency payments.
• Graphic design skills or familiarity with creating visual content.

Why Join Us:

• Opportunity to be at the forefront of the cryptocurrency revolution in retail.
• Work with a dynamic and innovative team that values creativity and collaboration.
• Flexible working environment with opportunities for growth and development.

In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

• Minimum of 10+ years of experience working in the IT industry as a domain consultant and/or product owner and should be part of at least 2 complete IT project life execution cycles.
• Proficiency in the following automotive sales life cycle stages
• Sales Planning
• Sales Invoicing
• Sales Reporting

Pricing and Launch Steering

• We are looking for a success-oriented candidate who has a proven track record of IT consulting in the automotive domain.
• The candidate will have to define business/process models for automotive clients taking into account Industry best practices
• Work closely with global teams and business stakeholders in the automotive industry to drive business workshops to define requirements, develop product backlog, and elaborate functional specifications for an IT solution. The candidate should also be able to analyze requirements, model as-is and to be process and support business during testing.
• Should own and drive domain/ business thread of large IT programs ensuring that the solution exceeds client expectations.
• Lead the consulting team for client engagements and actively support /lead sales opportunities.

Preferred

• Minimum of 10 years manufacturing experience in one of the global automotive OEMs is a MUST and should demonstrate strong proficiency across the Auto Industry value chain and related best practices
• Minimum of 10+ years of proven experience in agile methodology performing the role of a product owner with certification in CSPO. Should also have worked on at least 1 agile tool (eg. JIRA). Should have expertise in at least 1 process modeling tool or BPM tool.
• Should have at least 10 years of experience in managing teams, including recruitment, coaching & mentoring, and performance management.
• Have led teams for client engagements and actively supported /led sales opportunities & RFPs working closely with senior managers, client engagement managers, and sales teams.
• Should be ready for extensive travels within and outside the county. Should have experience in working in a multi-cultural team spread in multiple time zones.
• Should have proven academic records and display thought leadership with a deep understanding of the latest technology trends in the automotive industry
• Conversant with spoken and written English.

Personal

• Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High-quality awareness
• Excellent verbal and written communication skills

Position Summary:

Job Title: Angular Developer

Experience: 4+ Years  

Mode of Hire: Permanent

Notice Period: Max. 15 - 30 Days (Early Joiners are preferred).

What we are looking for?  

Should have overall 4+ years of IT experience

Experience working on Angular (4 and above version)

Experience working on Javascript, JQuery
Experience working on NGRX.

We are looking for a self motivated and passionate individual, with strong desire to learn and ability to lead. This position is for a Flight Test Engineer, with exposure to building and flying sUAS (RC Multirotors and Fixed wings). See the detailed job description below.

Responsibilities

• Plan and execute flight test plans for new software features, electronics, sensors, and payloads.
• Perform hands-on mechanical and electrical integration of new hardware components on the internal fleet of test vehicles for R&D and testing.
• Troubleshoot and debug any components of a drone in the office or in the field. Maintenance of vehicles – keep the fleet ready for flight tests.
• Participate in defining and validating customer workflows and enhancing User experience.
• Coordinate cross-team efforts among FlytBase engineers to resolve issues identified during flight tests.
• Drive collaboration with FlytBase Developer team, Business Development team and Customer Support team to incorporate customer feedback and feature requests into FlytBase’s product development cycle.
• Learn about the domain and competitors to propose new drone applications, as well as, improvements in existing applications

Experience/Skills

• Experience in flight testing and operating/piloting small UAS and/or RC aircraft (both fixed-wing and multirotor systems).
• Experience in using flight-planning and ground control station software.
•Familiarity with UAV platforms, like, Pixhawk, DJI, Ardupilot and PX4.
•Experience in integrating, operating, and tuning autopilots on a variety of unmanned vehicles.
•Basic knowledge of electrical test equipment (multimeter, oscilloscope) and UAS sensors.
•Ability to work hands-on with electro-mechanical systems including assembly, disassembly, testing, troubleshooting.
•Good verbal and written communication skills.

Good to have

• RF communications fundamentals.
• Passionate about aerial robots i.e. drones.
• Programming languages and scripting for engineering use (C++, C, MATLAB, Python).

Compensation:
As per industry standards.

Perks:
+ Fast-paced Startup culture
+ Hacker mode environment
+ Great team
+ Flexible work hours
+ Informal dress code
+ Free snacks