Graphic Designer – Short Video Content Creator

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

About company:

A technology based luxury home design company based out of Mumbai.

Role: Content Writer.

Roles & Responsibilities:

·        Researching industry-related topics (combining online sources, interviews and studies)

·        Writing clear marketing copy to promote our products/services

·        Proofreading and edit blog posts before publication

·        Conducting simple keyword research and use SEO guidelines to increase web traffic

·        Ensuring all-around consistency (style, fonts, images and tone)

·        Hands-on experience with Content Management Systems (e.g. WordPress)

·        Proven work experience as a Content Writer, Copywriter or similar role

·        Portfolio of published articles

Requirements:

Preferred industries: FMCG, BMW, Mercedes, and high-end hotels

Experience: 10+ years

PHP Developer | App Ringer 

We are looking for a skilled and experienced PHP Laravel Developer to join our team.

Developer to join our back-end development team. In this role, you will be responsible for developing and implementing backend components using PHP concepts and Laravel. You will also be responsible for profiling and improving backend performance and documenting our backend codebase.

 Responsibilities:

• Meeting with the development team to discuss backend applications. 
• Developing and implementing highly responsive user interface components using react concepts.
• Writing backend code using PHP workflows.
• Wordpress knowledge is a plus.
• Developing and implementing backend architecture to build scalable systems and applications.
• Monitoring and improving back-end performance.
• Documenting backend changes and developing updates.

Requirements:

• You have at-least 3 years of experience crafting robust, high-scale, distributed systems in         production environments. 
• You are passionate about leading initiatives and collaborating across Data Science, Design, Engineering and Product teams. 
• You are a strong coder with an eye for using the right algorithms and data structures for the problem at hand. 
• Ability to troubleshoot issues in a large distributed infrastructure. 
• You are proficient with RESTful API design and implementation using PHP. 
• Proficiency in relational (MySQL, Cloud Spanner etc.) and non-relational (Google Cloud Firestore etc.) databases.
• Excellent troubleshooting skills.
• Good project management skills.

About Company

Our client delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specialists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.  

Qualifications

• Software developer with skills to develop front-end and back-end systems in Web site development.
• The candidate number has hands-on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web-based applications.
• Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.
• Work Experience: 6-7 Years

Requirements

•  Design and implementation of the overall web architecture.
•  “Pixel-perfect” implementation of our approved user interface.
•  Expertise in front-end technologies, including JavaScript,CSS3 and HTML5 and third-party libraries such as React Js, jQuery
•  Design and deployment of our database
•  Ensuring the entire stack is designed and built for speed and scalability
•  Design and construction of our REST API
•  Integrating our front-end UI with the constructed API
•  Design and implementation of continuous integration and deployment
•  Designing Database - Expertise in databases like MySQL, other databases like MongoDB , and PostgreSQL Will be a plus.
•  Ensuring cross-platform optimization for mobile phones.
•  Overseeing and guiding the analysing, writing, building, and deployment of software.

What skills we are looking for?

• Writing HTML, CSS, and JavaScript. Up to the latest practices,
•  A relevant back-end programming language experience
•  Database design and management, including being up on the latest practices and associated versions
• Server management and deployment for the relevant environment
•  Familiarity with a relevant and globally supported framework

both front-end and back-end like React, and Laravel.

• Thorough understanding of user experience and possibly even product strategy
•  Experience implementing testing platforms and unit tests

Company Overview : 

We at Startup Login help companies plan their growth strategies and future roadmaps to achieve their ambitious targets. Startup Login is the fastest-growing and preferred choice among Tech startups, Enterprises and IT SMEs to strategize transactions including Exits, Acquisitions, Acquihires, Strategic investments/partnerships and exclusive startup talent hires. We have a strong presence in Bangalore, Hyderabad and Pune, We exclusively work with Core Tech & tech-enabled Startups, we are engaged with over 60 such companies from India & US markets to set up and expand operations in India at scale.  

Weblinks: www.startuplogin.com 

Position Description: 

An exciting and varied position, the individual will work for our firm’s Hyderabad office, supporting the stakeholders of Startup Login. Motivated and enthusiastic self-starter who works on their own initiative with light supervision. Confident and positive, high-energy, cultured, and capable of easily interacting with client’s senior management. Flexible and willing to get involved in many different aspects of the business as required. 

Responsibilities:

• Perform market research to identify and connect with tech startups and offer our services.
• Sourcing and identifying opportunities and acquisition prospects.
• Facilitate end-to-end execution of A&A activities for the deals responsible.
•  Handle and coordinate interactions with all stakeholders (buy & Sell-side).
• Work closely with all stakeholders to ensure time-bound closure of the activities and the transactions.
• Actively participating in the M&A deal qualification, execution and closure process.
• Documentation: analyze the business requirements.
• Use productive tech tools like CRM, task management and others.
• Build a network with Startups, Incubators/Accelerators and Venture Capital Firms.
• Gather information from the target company and industry experts.
• Research and talk to the Founders and decision-makers of the target company. 
•   Research potential competitors to the target company.
• Research and talk with technical/business consultants to evaluate the target company’s technology including IPs.
• Analyze the financials and business models of the target company.

The Associate should be able to work in a Startup environment, be self-driven and take initiatives. She/He should be able to pay attention to details and be able to complete tasks with minimum supervision.

Requirements: Required Skills and Experience: 

• Ability to effectively manage and prioritize multiple projects
• Flexible and adaptable to changing priorities and new challenges
• Ability to meet deadlines and work well under pressure
• High level of professionalism, integrity, discretion and good judgment
• Related work experience or internship in corporate development, Financial Services, M&A Investment Banking, Angel Funds, Venture capital or private equity is preferred.
• MBA/BBA/Btech from a recognized University 
• Outstanding analytical skills, detail-oriented, proactive and self-motivated
• Strong written and verbal communication skills

• Create tests to identify software problems
• Analyze bugs and errors found during tests
• Document results of tests for the software development team
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve
• programs
• Research and compare similar competitor products
• Maintain updated knowledge of industry trends and advancements

• 2-3 years of experience in software development and testing
• High proficiency in computer technology and programming languages
• Strong knowledge of manual & automated testing using tools like JEST
• & Selenium along with React and Java
• Exceptional attention to detail and ability to think out side the box
• Excellent analytical and problem-solving skills
• Good oral and written communication skills
• Great team player and able to work efficiently with minimal supervision

• 8+ years of hands-on experience in enterprise software development using Java, and J2EE Framework. 
• Experience with http://react.js/">React.js, AngularJS, strong knowledge of JavaScript, CSS, HTML5
• Passion for building enterprise web applications leveraging modern architecture principles, strong prior experience as a full stack developer. 
• Expertise with CSS and building responsive pages, with a keen eye for UI design and usability
• Experience with web-accessibility/WCAG standards
• Experience working collaboratively with a globally distributed team.
• Experience with agile methodologies and good exposure to DevOps/CICD models.
• Passion for keeping up with new trends and developments in the programming community and is eager to find ways to incorporate these new ideas into our codebase.