Senior Graphic Designer- Social Media

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Company Name: JNJ TECHNOLOGIES & SERVICES Job Profile: BDA Job Description We're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. Requirement & Skills Bachelor’s degree in Business, Marketing, or related field Strong verbal and written communication A drive to seek new business Excellent telephone skills Highly organized Experience: 06 Months - 2 years Job Location: Work from home Selection process:- HR round & Manager round Qualification: Graduation Working days: 6 working days (Sundays off) Shifts: 10:00am - 7:00pm Mandatory language: English/Hindi Laptop: candidates are to use their own laptops. Additional Compensation: If applicable, this will be decided on the basis of your designation

Job description

JD - Java Developer (Backend Developer)

Technical Requirement:

• At least 5 years of experience in Java, J2EE technologies.
• Expertise in doing development using Java, Spring Boot, Spring modules (Spring Security, Spring MVC, Spring Data JPA, etc.), Hibernate, Web Services
• Worked on REST web services.
• Worked on application server : Tomcat
• Worked on Eclipse IDE
• Knowledge of Swagger, Postman
• Worked on Database like MySQL
• Worked on Git, Maven, CI/CD pipelines
• Good to have knowledge of using Docker and Mongo DB

Overall Roles & responsibilities:

• Consult with client team to understand business requirements and with solution architects / team lead to understand the application architecture.
• Develop/code applications following specifications using the appropriate tools and adhering to the standard coding standards.
• Coordinate unit testing, integration testing and bug fixing with the development and quality assurance team.
• Plan for defect fixes as per priority and severity mentioned by QA team.
• J Attend daily scrum meeting with entire team and client.

Job Responsibilities:

• Experienced in successfully delivering projects with an effort of at least 300 MM - 400 MM
• Delivering projects in Capital Market domain – either in implementation projects or in BAU support projects
• Strong grasp on project management methodologies: planning, work break down, estimation & tracking
• Knowledge on estimation techniques, risk management
• Development background on JEE based application

Desired Traits:

• Very good communication & presentation skill
• Managing different types of stakeholders
• Good leadership skill including conflict resolution and expectation management of project team

Certification:  PMP