Graphic Designer

Role overview

1) Overall 5 to 7 years of experience. Node.js experience is must.

2) At least 3+ years of experience or couple of large-scale products delivered on microservices.

3) Strong design skills on microservices and AWS platform infrastructure.

4) Excellent programming skill in Python, Node.js and Java.

5) Hands on development in rest API’s.

6) Good understanding of nuances of distributed systems, scalability, and availability.

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

We are looking for a technically sound and service-oriented Tech Support Executive to join our growing team. This role involves supporting the field deployment of our smart tracking solutions, assisting clients with troubleshooting, and ensuring seamless operations across devices and platforms.

Key Responsibilities:

• Provide technical support for IoT-based tracking systems and devices
• Assist with hardware installation coordination and on-site deployment
• Troubleshoot device or software issues in collaboration with the engineering team
• Maintain documentation, inventory logs, and support tickets
• Coordinate with vendors and logistics teams for efficient service delivery

Desired Skills & Attributes:

• Basic understanding of electronics, GPS, and IoT systems
• Good communication and problem-solving skills
• Comfortable working on-field and off-site support (as required)
• Familiarity with tools like MS Excel, Google Sheets, or support software
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NOTE: We welcome aspiring Electronics Diploma students and fresh graduates for a 6-month hands-on internship in the domain of smart logistics and IoT-based security systems. You’ll gain real-world experience supporting the deployment, testing, and technical servicing of cutting-edge tracking solutions.

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

As a Full Stack Developer, you'll be instrumental in shaping the future of AI assistants for data teams and understanding the intricacies of Large Language Models (LLMs) to optimise their usage across multiple use cases. Utilising Django, you'll architect backend infrastructures optimised for handling data processes and LLM interactions. Your role involves building APIs with the Django Rest Framework. With React, you'll design user-centric interfaces that seamlessly integrate with our AI assistants, ensuring that data teams have an intuitive experience. Working at the forefront of AI revolutions and pushing the boundaries of what AI can achieve in data management and analysis.

Responsibilities:

• Back-end Development: Utilise Django to architect robust back-end infrastructures. Ensure they are tailored for complex data processes and seamless LLM interactions.
• API Design: Craft efficient and scalable APIs using the Django Rest Framework.
• Front-end Development: Transform UI/UX designs into functional web pages using React. Prioritise performance and deliver seamless user experiences.
• AI Integration: Design user interfaces that flawlessly integrate with our LLMs, and AI assistants, aiming to offer data teams an intuitive and efficient interaction.
• Innovation: Stay abreast of AI advancements. Push boundaries and explore new possibilities in data management and analysis using AI.

Requirements:

• Pre-requisite Tech Stack: Python, Django, React, Springboot, CSS, and SQL
• Previous work experience with a start-up or similar setting is preferred
• Having an interest in system architecture design

Job Responsibilities

• Generating sales from direct & indirect channels. (Online & Offline)
• Responsible for closing potential leads to achieving defined targets.
• Monitoring the market and competitor products and activities and providing detailed sales forecasting.
• Effectively managing inventory for properties across various channels.
• Reviewing customer activity, anticipating customer needs, and improving customer satisfaction/experience.
• Establishing and maintaining key customer relationships.
• Create promotional plans and strategies to develop sales plans and achieve defined sales goals.
• Ensure guests will have a pleasant stay experience by assisting during the stay.

Required Skills

• A user-centric approach to drive higher satisfaction among guests, and owners.
• Ability to execute and drive efficiency through continuous process improvement.
• Strong Interpersonal skills with the ability to collaborate and manage.
• Strong in advanced excel, google sheet management.
• Ability to deliver results under pressure and within the deadline.
• Strongly inclined to do high-quality and impactful work in a dynamic environment.

      Qualification & Experience

• Bachelor/Master’s degree in engineering, business administration, or related field with a minimum of 2 years of work experience in sales required.

     Travel Required

• Up to 50% of the time is to be spent in the region for a better understanding of the local market and to be more responsive to our stakeholders.

Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun)

Eager in learning new concepts, technologies and be productive in a short time

Convert a raw idea into usable real-life software products

Good understanding and working knowledge of technologies worked

Demonstrate good problem-solving skills

Write modular, readable, and maintainable code

Own and be able to manage a small to medium-sized project

Demonstrate the ability to guide and coach a new team member or fresher.

The job requires the candidate to work on Wordpress multisite and PHP -

• Design and implement applications/sites in WordPress
• Lead and Mentor technical team for all maintenance and new site tasks
• To pro-actively address all technical issues and coordinate with India and UK teams
• Participate in agile development process to ensure project deliverables are met, on time and of high quality
• Managing and delivery of projects from conceptualization, visualization to technology mapping and final execution of projects
• Monitoring development activities and reporting project progress
• Understand specification document and perform coding as per the requirements and standards
• Good knowledge on SQL Queries. Should be able to create and execute moderate to complex queries.   

Skills:

• Expert in PHP, WordPress & other open source tools
• Strong knowledge in JavaScript, Ajax, jQuery, XML, XHTML, HTML5, CSS & knowledge of working with third party web services
• Knowledge on Ecommerce (Payment Gateways, Shopping Carts, SEO Friendliness Coding, etc.)
• SQL and MySQL
• Desired Candidate Profile:
• Master’s degree (B Tech)/MCA
• Min 9-11 years of experience in PHP
• Strong programming skills
• Good aptitude and problem-solving skills