Graphic Designer

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Description: Product Analyst

We are looking for a Product Analyst who can operate at the intersection of product thinking, analytics, and problem solving. This is a hybrid role for someone who is comfortable working with data, understands how ecommerce businesses function, and can help uncover the "why" behind business or website performance changes.

This role is ideal for someone who enjoys solving real business problems, performing root cause analysis on live websites or running businesses, identifying actionable insights, and supporting experiments that improve outcomes. You will work with both internal teams and clients, alongside Product Managers and other analysts, to drive better decision-making through structured analysis.

What you will do

• Conduct root cause analysis (RCA) for issues affecting live websites and ecommerce businesses

• Analyze business, product, and website performance to identify trends, issues, and opportunities

• Build and maintain dashboards that help teams monitor key business and product metrics

• Perform exploratory analysis to generate insights and support decision-making

• Work with product and client teams to frame problems clearly and convert ambiguous questions into analytical investigations

• Support experimentation by helping define what should be measured, analyzing results, and identifying learnings

• Understand and work with event tracking and analytics implementations

• Collaborate with Product Managers and other team members to improve visibility into business performance

• Communicate findings clearly to both internal stakeholders and clients in a way that drives action

What we are looking for

• 2–4 years of experience in product analytics, business analytics, web analytics, or similar roles

• Strong understanding of ecommerce and web analytics

• Strong SQL skills

• Ability to go beyond data retrieval and focus on analysis, interpretation, and problem solving

• Good understanding of how to investigate changes in metrics, funnels, conversion, and business performance

• Strong structured thinking and ability to break down messy problems logically

• Comfort working across multiple business contexts and learning quickly

• Strong communication skills, especially the ability to explain insights and recommendations to clients and non-technical stakeholders

• A product mindset — someone who can think beyond reporting and connect data to user behavior, business outcomes, and next steps

Good to have

• Familiarity with Shopify

• Experience with A/B testing or experimentation analysis

• Basic understanding of attribution and broader marketing analytics

• Exposure to event tracking setup and analytics instrumentation

• Familiarity with dashboarding and analytics tools, with the ability to quickly learn new tools as needed

• Python or R exposure is a plus, but not required

Who will do well in this role

• Someone who is a strong problem solver

• Someone who enjoys finding answers in imperfect or ambiguous situations

• Someone who is curious, structured, and business-minded

• Someone who can move between product questions, business questions, and analytical investigations without getting stuck in just reporting

• Someone who is comfortable working in a client-facing environment and can present insights with clarity and confidence

Role details

• Role: Product Analyst

• Location: Remote

• Hiring location: India only

• Type: Full-time

We are looking for energetic and enthusiastic Field Sales Executives who enjoy interacting with people and strengthening brand visibility. In this role, you will directly connect with customers in stores and outdoor locations, highlight product features, and drive sales growth. This is an excellent opportunity for young professionals to build a rewarding career in sales and marketing.

As a Tech Lead at RaptorX.ai you will lead our development team through the planning, execution, and successful delivery of cutting-edge, scalable, and high-performance web applications. With your extensive experience in both front-end and back-end technologies, you will drive the architectural decisions, mentor junior developers, and ensure the technical excellence of our projects. Your role will be pivotal in fostering innovation, implementing best practices, and contributing to the strategic direction of our technology stack.

Key Responsibilities:

• Technical Leadership:
• Architect, design, and develop complex full-stack applications, ensuring robustness, scalability, and performance.
• Lead the technical planning and architecture discussions, making strategic decisions on technology stack, frameworks, and tools.
• Conduct code reviews, ensuring adherence to coding standards and best practices.
• Stay abreast of emerging technologies and trends, integrating them into projects to enhance innovation and efficiency.
• Project Management:
• Collaborate with project managers, business analysts, and stakeholders to define project scopes, goals, and deliverables.
• Create detailed project plans, timelines, and roadmaps, ensuring timely delivery and alignment with business objectives.
• Manage risk assessment and mitigation strategies throughout the project lifecycle.
• Team Leadership and Development:
• Mentor and coach developers, fostering a culture of continuous learning and improvement.
• Lead by example, promoting a collaborative team environment that encourages open communication and innovation.
• Facilitate knowledge sharing sessions and technical workshops to enhance team skills and expertise.
• Quality Assurance:
• Implement and oversee rigorous testing frameworks and methodologies to ensure the delivery of high-quality solutions.
• Collaborate with the QA team to define test strategies, review test plans, and ensure that applications meet functional and non-functional requirements.
• Stakeholder Engagement:
• Communicate effectively with stakeholders, translating technical concepts into business language and vice versa.
• Gather and analyze feedback from end-users and stakeholders to inform continuous improvement of applications.
• Participate in client meetings, presentations, and proposal development.
• Operational Excellence:
• Ensure the reliability, security, and maintainability of applications.
• Oversee the deployment and operation of applications, including performance monitoring and optimization.
• Implement best practices for source control, continuous integration, and continuous deployment.

Prior Experience and Skills Required:

• Minimum 10 years of experience in full-stack web development.
• Proven track record of leading development teams in delivering complex web applications.
• Expertise in front-end technologies (e.g., JavaScript, React.js, HTML5, CSS3) and back-end technologies (e.g., Node.js, Python, Java).
• Strong experience with database design and management (SQL and NoSQL).
• Proficiency in cloud technologies and services (AWS, Azure, GCP).
• Experience with containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with Agile methodologies and ability to adapt to changing priorities and deadlines.
• Excellent problem-solving, analytical, and technical troubleshooting skills.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written.

Other Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High level of personal accountability and responsibility.
• Ability to think strategically and execute tactically.

Salary:

• Competitive, based on experience and market standards.

The ideal candidate should have a strong foundation in computer science and a passion for building high-quality solutions. The role requires hands-on experience in designing, developing, and implementing scalable and high-performance mobile applications (company is looking for an employee to build a chat application from scratch)

Responsibilities:

1. Design, develop, and maintain a mobile application

2. Write clean, scalable, and maintainable code that

adheres to best practices and industry standards

3. Test applications to ensure they meet customer requirements and are free from defects

4. Implement security and data protection measures in applications

5. Troubleshoot and debug software applications

Requirements:

1. Bachelor's degree in Computer Science or a related field

2. Experience in developing applications using Java, and Javascript.

3. Strong understanding of the software development life cycle (SDLC) and Agile methodologies

4. Experience with front-end technologies such as HTML, CSS, and JavaScript

5. Experience with database design and management, particularly with MongoDB

6. Excellent debugging and troubleshooting skills

7. Strong communication and teamwork skills

Responsibilities:

- Integration of user-facing elements developed by front-end developers with server-side logic.

- Writing reusable, testable, and efficient code.

- Design and implementation of low-latency, high-availability, and performant applications.

- Implementation of security and data protection.

- Integration of data storage solutions {mysql, redis}.

- Understanding the requirements and planning the implementation accordingly.

- Good interaction with the team. Good debugging skills.

Skills:

- Strong proficiency with JavaScript {optimized code}.

- Knowledge of Node.js and frameworks available for it {sequelize}.

- Understanding the nature of asynchronous programming and its quirks and workarounds.

- Optimization in terms of memory and time.

- Good understanding of server-side templating languages.

- Basic understanding of front-end technologies, such as HTML5, and CSS3.

- Understanding accessibility and security compliance.

- User authentication and authorization between multiple systems, servers, and environments.

- Integration of multiple data sources and databases into one system.

- Understanding fundamental design principles behind a scalable application.

- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

- Creating database schemas that represent and support business processes.

- Implementing automated testing platforms and unit tests.

- Proficient understanding of code versioning tools, such as Git.