UI Graphic Designer

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

About Us:

PluginLive is an all-in-one tech platform that bridges the gap between all its stakeholders - Corporates, Institutes Students, and Assessment & Training Partners. This ecosystem helps Corporates in brand building/positioning with colleges and the student community to scale its human capital, at the same time increasing student placements for Institutes, and giving students a real time perspective of the corporate world to help upskill themselves into becoming more desirable candidates.

Role Overview:

Entry-level Data Engineer position focused on building and maintaining data pipelines while developing visualization skills. You'll work alongside senior engineers to support our data infrastructure and create meaningful insights through data visualization.

Responsibilities:

• Assist in building and maintaining ETL/ELT pipelines for data processing
• Write SQL queries to extract and analyze data from various sources
• Support data quality checks and basic data validation processes
• Create simple dashboards and reports using visualization tools
• Learn and work with Oracle Cloud services under guidance
• Use Python for basic data manipulation and cleaning tasks
• Document data processes and maintain data dictionaries
• Collaborate with team members to understand data requirements
• Participate in troubleshooting data issues with senior support
• Contribute to data migration tasks as needed

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field
• around 2 years of experience in data engineering or related field
• Strong SQL knowledge and database concepts
• Comfortable with Python programming
• Understanding of data structures and ETL concepts
• Problem-solving mindset and attention to detail
• Good communication skills
• Willingness to learn cloud technologies

Preferred:

• Exposure to Oracle Cloud or any cloud platform (AWS/GCP)
• Basic knowledge of data visualization tools (Tableau, Power BI, or Python libraries like Matplotlib)
• Experience with Pandas for data manipulation
• Understanding of data warehousing concepts
• Familiarity with version control (Git)
• Academic projects or internships involving data processing

Nice-to-Have:

• Knowledge of dbt, BigQuery, or Snowflake
• Exposure to big data concepts
• Experience with Jupyter notebooks
• Comfort with AI-assisted coding tools (Copilot, GPTs)
• Personal projects showcasing data work

What We Offer:

• Mentorship from senior data engineers
• Hands-on learning with modern data stack
• Access to paid AI tools and learning resources
• Clear growth path to mid-level engineer
• Direct impact on product and data strategy
• No unnecessary meetings — focused execution
• Strong engineering culture with continuous learning opportunities

What You’ll Do

• Build and enhance real-time voice agents for sales, support, and operations use cases
• Work with ASR, TTS, LLMs, and dialog orchestration frameworks to improve voice quality and response accuracy
• Integrate multiple providers (Deepgram, Sarvam, ElevenLabs, OpenAI) into a modular voice pipeline
• Reduce latency, improve interrupt handling, and make conversations more natural
• Own the agent evaluation process: call audits, response quality scoring, and accuracy improvements
• Collaborate with product teams and customers to understand real call behaviours and solve friction points
• Contribute to voice infrastructure: WebRTC, streaming sockets, call routing flows

⚙️ What You Bring

• 3–6 years of experience as an AI/ML/LLM Engineer working on voice or conversational systems
• Strong hands-on experience with LLM prompting, finetuning, embeddings, and RAG
• Solid understanding of STT and TTS models and tuning them for natural speech
• Proficiency in Python and Node.js
• Experience with real-time audio streaming (WebRTC, WebSockets) is a strong advantage
• Ability to debug live calls and rapidly improve agent behaviour
• Strong sense of ownership and willingness to iterate closely with users

🏆 What Success Looks Like

• Voice agents handle interruptions smoothly and sound natural
• Call success and customer completion rates increase month over month
• Latency, token usage, and infra costs are reduced through better engineering and smart model choices
• Customers begin trusting agents as teammates, not just tools

If You Are Someone Who:

✅ Builds fast and learns faster

✅ Cares deeply about product experience, not just model performance

✅ Wants to create the future of how businesses talk to customers

Fullstack Developer:

We are looking for an onsite Fullstack Developer experienced with Fullstack technologies, Cloud and IoT solutions. For the agile development of our web, mobile, and cloud applications and IoT products, building efficient, reliable and scalable solutions. A hands-on coding role, where you will build and manage your own team.

Tasks:

·        Development of modern based applications in the back-end

·        Development, implementation and optimisation of innovative IoT products, web apps and new features

·        Technical product design, solution architecture, specifications and implementation of Livello solutions

·        Work with a cross-functional team to define, build, test, and deploy universal applications

·        Version control with Git is part of your daily work and continuous integration

·        Ensure the implementation of technical standards, quality assurance and best practices.

Requirements:

·       Bachelor's degree in Computer Science or comparable field of study

·       2-4 years’ experience in agile software development

·       Proficiency in Node.js, React js, Mongo DB, Docker along with any cloud Exp (AWS, GCP, Azure)

·       Experience with test and deployment automation (Gitlab, Fastlane, Jest).

·       Good to have Experience with GraphQL and Kubernetes as well as state management solutions (Redux, Saga)

·       Ability to work cooperatively and independently, analytical thinking, willingness to lead and take on responsibility

·       Fluent in English.

Nice to have:

·       Experienced in IoT-to-Cloud managed services, Microservices.

·       Knowledge of IoT device management and message brokers like AMQP or MQTT

Benefits

Ø A responsible position in a fast-growing and highly innovative start-up

Ø An agile and diverse team with colleagues from all over the world, working with our main office in Germany

Ø English speaking open work environment, with flat hierarchies and short decision-making paths

Ø Creative freedom for own ideas, projects and personal development.

• Designing engaging and responsive landing pages
• Optimising sites for maximum speed and scalability
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Ensuring website function and stability across devices i.e. desktop, mobile, tablet
• Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
• Providing internal support and external customer service throughout the build and launch process of the website

Skill Required:

• HTML5, CSS3, 
• Javascript and jquery elements
• Bootstrap 
• WordPress, Drupal, Joomla
• Graphic Designing
• Photoshop
• Illustrator

 Be a full Individual Contributor 

Design(frontend dev) Develop Deploy Debug ! Expert in  all things - Frontend Backend and Deployment 

3Years + on MEAN Stack

Used Rabbit MQ or Kafka

Design product architecture , assign work to junior developers , train interns and manage end to end development activity

Good at  AWS Webservices- AWS- Ec2, Lambda, 

Confident at building high throughput, low latency , and highly Scalable applications 

 Preferences :or pluss

Elastic Search , Kubernates 

Served a Lead role in the present company 

Worked on financial products

Worked in smaller companies with individual contribution

Opportunities to work on:

Block chain, Elastic Search ,Kubernates 

Skills 

Excellent core technical  skills 

Can learn any new language and provide solution

Passionate about coding 

Full problem solver 

Positive attitude and inter personal skills

Who are We??

Billion Bonds Finance 

You may have heard of Payment Gateways..Have you ever heard of Account Gateway????

We are a new age Finance company managing debts of about 40 CR...We are developing the next generation digital only bank focussed towards Gen Z..!Are you the one who would like to Lead the Core team for changing the boring  User Exprience in Banking?

EverestEngineering -Software Engineering when you need it. High quality, scalable, distributed development teams are ready to help you now. Sustainable software development. Fit for purpose. Doing the right thing both for our customers and for yours.

As a team, we are passionate and motivated by the impact our organization can have on our customers, employees, the industry, and the world. We are here to accelerate software innovation by digitally connecting the global workforce. Through our experience, we know that working with remote teams and getting it right can become a competitive advantage for organizations. We want to provide this advantage to customers and partners that are trying to have a positive impact on the world through software innovation

Excellence is at the forefront of our mission. We see an opportunity to shift the narrative of working with offshore teams - from a frustrating cost-cutting exercise to a beneficial value addition.https://everest.engineering/

Our experience means we understand the problems software companies face trying to build offshore distributed teams because we've been there before ourselves.

We work iteratively together to manage these problems for you, or to provide extra capacity in peak times so that you can do what you do best – deliver amazing innovations and delighting your customers
To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering" target="_blank">https://github.com/everest-engineering

Specialties- 

Big Data, Web Development, Mobile Development, Agile Development, Data Analytics, Software Product Development, and Remote Working

HeadQuarters- Melbourne, Victoria

We love people who in general - 

• have a passion to own and create amazing products.
• are able to clearly understand the customer’s problem.
• are a good collaborative problem solver.
• are a really really good team player.
• are open to learn from others and teach others.
• are able to take the meaningful feedback and improve continuously.
• can commit to inclusion, equality & diversity.
• can maintain integrity at work.

You are the one if - 

• you love solving problems.
• you have a keen interest in understanding and analysing the customer problems and solutions. 
• you possess good listening, communication (verbal & written) and presentation skills.
• you can empathise easily with customers.
• you can facilitate and lead workshops that generate customised business solutions.

• analyse the as-is system and collaborate with clients to create artefacts (personas, journeys, epics, stories, to-be system etc.) to outline business vision, objective, product roadmap, and a project release plan.
• effectively manage the scope and constraints of the project.
• work in agile teams that help in the successful delivery of a project.
• effectively prioritise and obtain buy-in from all the stakeholders to help the team with the requirements.
• write detailed stories to help the team understand the requirements.
• demonstrate flexibility in picking up things/roles needed for the successful delivery of the project. 
• collaborate with the UX team to understand and contribute to the user research & design process.
• be an effective liaison between the client and your team to manage the product backlog and keep an eye on the software delivery.

Job Description

Job Summary

• BS/BE/BCA/MSC/MCA degree in Computer Science, Engineering or a related subject
• Hands on experience is preferable in designing and developing applications using Java EE platforms
• Object oriented analysis and design using common design patterns.
• Profound insight of Java and J2EE internals
• Excellent knowledge of Relational Databases and SQL
• Experience in developing web applications using at least one popular web framework (JSF, HTML5, MVC)
• Knowledge on Micro services, Containers / Docker would be added advantage.
• Knowledge on data science would be preferred.
• Exposure to building API, rest service and webservices.
• Exposure to open source like Tensor flow, NIFI, Stream pipes etc.,
• Experience with test-driven development
• Good communication skills and client-oriented attitude
• Organized and detail-oriented person
• Problem solving skills, analytical mind and positive attitude
• Results oriented and focused on meeting deliverable timelines
• Availability to travel, if needed
• Fluency in English is a must

Responsibilities and Duties

• Design and develop features and modules for mission-critical applications
• Build modules on MES products like (SAP, Apriso, Rockwell etc.,)
• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies

Required Experience, Skills and Qualifications
2 - 5 years of hands-on Software Development experience using the below mentioned Technologies

• Java / J2EE
• EJB, JSF, Servlets
• HTML, HTML5
• SQL server / Oracle
• Json, webservice and etc.

Benefits

• Candidate would be Trained on SAP modules.
• Industry best pay.

Job Type: Full-time