Management Trainee - Graphic Designer

• Create/modify scripts using a scripting language such as Perl and the Bitbucket REST API to disable users who have not logged in within a certain timeframe, and to monitor user project/repo permissions based on last commit date/time.
• Every 3 months, run the Jenkins jobs to reprovision the Bitbucket test servers, verify Bitbucket functions properly, then plan and execute the reprovisioning of the production Bitbucket servers
• Every 2 years, plan, install and deploy the latest Bitbucket version in our test environment, updating the Terraform code and Artifactory as required. Upgrade all plugins, test thoroughly, and work with various development teams to have them test as well. Once testing is complete and sign-off has been achieved, plan and run the Jenkins jobs to deploy the latest version of Bitbucket to the production servers.
• Create scripts using a scripting language such as Perl and the Confluence and/or Atlassian Access REST API to disable users who have not logged in within a given amount of time
• Good to have knowledge on BigPicture, EasyBI, Report2Web

Critical Skills to Possess:

• 5+ years of experience in JIRA administration and Bitbucket 
• Experience in Jira, Bitbucket application upgrade on data center.
• Experience re-provisioning of Bitbucket using Jenkins.
• Excellent in Groovy, Java scripting and Perl.
• Experience in SSO implementation on Atlassian tool
• Experience in Atlassian and third part application integration.
• Strong problem solving and analytical skills to solve problems at their root.
• Excellent time management and prioritization of tasks

Must have: ATLASSIAN PTY LTD Ver 7.17.0, Atlassian Cloud, ATLASSIAN PTY LTD Ver 8.6.1 Perl/Python, VB Script, Bitbucket REST API, Bitbucket SSH API, JQL

Good to have: Tomcat, Git, SourceTree, Linux, Terraform, Azure AD SSO, Oracle DB

Preferred Qualifications:

BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibility:

1. Upgrade & Maintenance Expertise

• Proven experience upgrading Jira and Bitbucket (Server or Data Center):
• Integration with Jira and webhook/API-based automation
• Perform pre-upgrade tests and staging environment setup
• Apply patches, hotfixes, and troubleshoot upgrade failures.
• YAML configuration for builds, tests, deploys.

2. System Administration

• Proficiency with Linux/Unix OS (file systems, services, shell scripting)
• Manage file permissions, processes, and system logs
• Deep understanding of project configurations (schemes, workflows, screens, custom fields)
• Advanced Jira workflow design (including conditions, validators, post-functions)
• Automation using Groovy scripting 

3. Network Config, Authentication & Security

• Manage SSL certificates, custom domains, and HTTPS configurations
• Integration with LDAP / Active Directory and troubleshooting of SAML SSO (Okta, Azure AD, etc.)

4. CI/CD Pipelines (Bitbucket Pipelines):

• Running pipeline for the OS remediation

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of brief and the team’s output
• Maintain weekly, fortnightly and monthly reports 
• Meeting clients to discuss strategy and report on progress
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

• Exhibit strong leadership skills and motivate-inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

• Expert knowledge of C#, .Net and MS SQL
• ANGULAR Experience would be a huge plus
• Ability to work independently
• Proficient understanding of web markup, including HTML 5/CSS 3
• Proficient understanding of client-side scripting and JavaScript frameworks (Angular, JQuery, React, Vue)
• Excellent English communication, presentation, and interpersonal skills
• Time management and organizational skills