Graphics Designer

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Integration Lead

Job Description

This role must be capable of building Dot net application and integration capabilities to enable microservice architecture. In addition to being hands on developer, the role requires the individual to leading and work with Dot net developers and integration developers, overseeing the end to end technical working to deliver features. Candidates who like to experiment and learn/discover new technologies, methods, tools with a direction to bring new capabilities to the product will be suitable

Key Responsibilities

• Perform Product Discovery proof of concepts as directed by Product manager
• Design, develop, and maintain both new and existing code, ranging from client-side development using JavaScript, HTML, and CSS, to server-side code using C# and ASP.NET MVC, Web API, Windows services, and ADO.NET for data persistence and retrieval.
• Write readable, extensible, testable code, while being mindful of performance requirements. • Create, maintain, and run unit tests for both new and existing code, with a goal of delivering defect-free and well-tested code to QA.
• Capable of developing restful services using Dot net framework and other integration tools
• Work with management to create and adhere to schedules, while maintaining flexibility to adapt to shifting market demands.
• Translate mockups and wireframes into functioning front-end code.
• Write and maintain documentation for new and existing features.
• Keep up-to-date on best practices and new technologies.
• Rapid prototyping, and presenting conceptual design and working prototypes to management.
• Conduct design and code reviews and collaborate to ensure your own code passes review.
• Work with Product Management to analyze require

Required Skills & Experience

• Experience in Dot Net framework preferably in cloud based platforms/infrastructure
• Experience in integration enablement preferably in REST APIs
• Experience in Database languages and stored procedures, database query optimization
• Experimental knowledge in a broad technical aspects like SSO (SAML2/Oauth2), Security, RPA, Microservices architecture

Qualifications

BE with 6+ years of experience in product development

Role: Azure AI Tech Lead

Exp-3.5-7 Years

Location: Remote / Noida (NCR)

Notice Period: Immediate to 15 days

Mandatory Skills: Python, Azure AI/ML, PyTorch, TensorFlow, JAX, HuggingFace, LangChain, Kubeflow, MLflow, LLMs, RAG, MLOps, Docker, Kubernetes, Generative AI, Model Deployment, Prometheus, Grafana

JOB DESCRIPTION

As the Azure AI Tech Lead, you will serve as the principal technical expert leading the design, development, and deployment of advanced AI and ML solutions on the Microsoft Azure platform. You will guide a team of engineers, establish robust architectures, and drive end-to-end implementation of AI projects—transforming proof-of-concepts into scalable, production-ready systems.

Key Responsibilities:

• Lead architectural design and development of AI/ML solutions using Azure AI, Azure OpenAI, and Cognitive Services.
• Develop and deploy scalable AI systems with best practices in MLOps across the full model lifecycle.
• Mentor and upskill AI/ML engineers through technical reviews, training, and guidance.
• Implement advanced generative AI techniques including LLM fine-tuning, RAG systems, and diffusion models.
• Collaborate cross-functionally to translate business goals into innovative AI solutions.
• Enforce governance, responsible AI practices, and performance optimization standards.
• Stay ahead of trends in LLMs, agentic AI, and applied research to shape next-gen solutions.

Qualifications:

• Bachelor’s or Master’s in Computer Science or related field.
• 3.5–7 years of experience delivering end-to-end AI/ML solutions.
• Strong expertise in Azure AI ecosystem and production-grade model deployment.
• Deep technical understanding of ML, DL, Generative AI, and MLOps pipelines.
• Excellent analytical and problem-solving abilities; applied research or open-source contributions preferred.

🔧 Position: Java Support Engineer

📍 Location: Remote (PAN India)

🕐 Shift: Night Shift (9 PM-6 AM)

🧠 Experience Required: 6+ Years

🚀 Joiners: Immediate Joiners Preferred

About the Role:

We are seeking a highly skilled Java Support Engineer to join our growing team at Deqode. This role is ideal for professionals with deep knowledge of Java, Spring Boot, and Splunk, and who have hands-on experience supporting and maintaining large-scale applications in a production environment.

Key Responsibilities:

• Provide L2/L3 support for Java-based applications in a production environment.
• Actively monitor application health using Splunk, identify issues, and drive timely resolutions.
• Debug, analyze logs, and troubleshoot incidents to determine root causes.
• Coordinate with development and QA teams for bug resolution and performance tuning.
• Write and maintain documentation for support processes and RCA reports.
• Participate in on-call rotation and ensure high availability of services during night hours.
• Proactively identify recurring issues and recommend long-term solutions.
• Maintain SLA adherence and manage incident ticket lifecycles effectively.

Mandatory Skills & Experience:

• Java (Advanced Level) – Strong programming and debugging capabilities.
• Spring Boot – In-depth knowledge of microservices architecture and REST APIs.
• Splunk – Hands-on experience with log analysis, dashboard creation, and alert setup.
• Experience in production support, incident management, and post-deployment troubleshooting.
• Familiarity with ticketing tools like JIRA, ServiceNow, or similar.
• Comfortable working in night shift and across multiple teams.

We are looking for Android Developer for one of the leading RealTech startup in Pune.

Role - Android Developer (Kotlin)

Experience - 2+ years

Location - Pune

About the Company :-

A leading realtech company based in Pune looking to hire below position in their existing Android team

Job Description :-

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities :-

Translate designs and wireframes into high quality code. 

Design, build, and maintain high performance, reusable, and reliable code

Ensure the best possible performance, quality, and responsiveness of the application

Identify and correct bottlenecks and fix bugs

Help maintain code quality, organization, and automatization

Continuously discover, evaluate, and implement new technologies to maximise development efficiency.

Requirements

Skills -

2 to 5 years of Kotlin experience is a must have.

Should have knowledge of working on Social Media apps.

Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

Familiarity with RESTful APIs to connect Android applications to back-end services

Strong knowledge of Android UI design principles, patterns, and best practices

Experience with offline storage, threading, and performance tuning

Ability to design applications around natural user interfaces, such as "touch"

Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

Knowledge of the open-source Android ecosystem and the libraries available for common tasks

Ability to understand business requirements and translate them into technical requirements

Familiarity with cloud message APIs and push notification

A knack for benchmarking and optimisation

Understanding of Google's Android design principles and interface guidelines

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration

Platform for creators to build communities and monetise them Social Networks have become more media platforms than “social” platforms. They are not designed to make real human connections. Demand for more intimate online places is higher than ever. Communities are in huge demand! Also, these “Ad-driven” platforms only reward top creators. Most creators are left out - no matter how engaged their audience is. They have to constantly beat algorithms to reach out to their own audience. Over 50 million people around the world consider themselves creators. 97% of them aren’t getting paid. As a result creators are flocking to platforms like Slack, Discord, Whatsapp & Telegram - none of which were built either for community engagement or creator monetisation. Community creators have to go through the pain of managing multiple third party tools to engage and monetise their community. LikeMinds helps creators to convert their audience into a branded private community. They can monetise it by selling digital products like memberships, group chats, events, consultations and courses. As a platform purpose-built for community entrepreneurs, LikeMinds has inbuilt tools for member acquisition, onboarding, retention, moderation, monetisation, and referrals. Our platform enables creators to drive high engagement and belonging via chat rooms, events, polls, member directory, and rewards. These features are in addition to powerful business tools like community website, subscription management, event reminders, analytics dashboard, cohort creation, in-app banners, data export, and much more. Custom integrations are also available for creators with existing assets. In the last few months, we have helped 100+ creators monetise their communities. These include entertainers, fitness & wellness trainers, professional domain experts, language instructors, life coaches, financial experts, micro-entrepreneurship coaches, and exam prep coaches. We are a team of entrepreneurs, techies and community builders with credible backgrounds supported by 2 large VCs. 

Responsibilities: 
• Designing and building Likeminds iOS application.
• Collaborating with the design team to define app features and building a high quality application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates

Skills Required 
• Proven experience as an app developer.
• Proficient in Objective-C, Swift, Xcode and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration

We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.

To ensure success as a PHP developer, you should have in-depth knowledge of object-oriented PHP programming, an understanding of MVC designs, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3. Ultimately, a top-level PHP Developer can design and build efficient PHP modules while seamlessly integrating front-end technologies.

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of Core PHP and web framework CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

• 💰 Early-stage, ed-tech, funded, growing, growing fast.
• 🎯 Mission Driven: Make Indonesia competitive on a global scale.
• 🥅 Build the best educational content and technology to advance STEM education
• 🥇 Students-First approach
• 🇮🇩 🇮🇳 Teams in India and Indonesia

• You primarily identify as a Frontend Engineer or a UI Engineer and are comfortable working on the browser side of things with 7+ years experience (preferably from B2C startup companies).
• You can build accessible interfaces with semantic HTML, CSS, and Javascript.  
• You can build reusable, performant, and well-tested web applications that are responsive and work across various devices and platforms.  
• You can build features from scratch which are modular and scalable. You don’t hesitate to take them from design to implementation.
• You have shipped code to production recently and regularly.
• You are experienced in working with using modern web frameworks, like React, Vue, and friends. We use React but prefer people with strong web concepts and fundamentals who are open to learning any framework/library. 
• You are fluent in using the tools of the trade: editors, git, command line, Slack, Jira (unfortunately yes)
• You are driven, you care about turning in quality work, and improving your craft.
• You have high integrity, and you are reliable.

• Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you.
• We are a people-first, high-trust, high-autonomy team.
• We live in the TDD, Pair Programming, First Principles world

• Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls.
• Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong.
• A good balance between deep focussed work and collaborative work ⚖️

• 30-minute alignment check and screening call
• A short take-home coding assignment, no more than 2-3 hours. Time is precious.
• Pair programming interview. Collaborate, work together. No sitting behind a desk and judging.
• In-depth engineering discussion around your skills and career so far.
• System design and architecture interview for senior roles.

• Bring your software engineering — both individual brilliance and collaborative skills.
• Bring your good nature — we're building a team that supports each other.
• Be vested or interested in the company vision

- Automation Testing
- Manual Testing
- API Testing
- Performance/Load/Regression Testing
- Proficient on Mobile/Web Applications testing
- Should know any of these programming languages such as  Java or Python
- Proficient on any one of these testing frameworks such as selenium, TestNG, Appium, Page Object Model, etc.
- Should have knowledge on Jira Bug tracking tool
- Knowledge on setting up automation testing infrastructure
- Writing automation testing scripts for Android/iOS/Web
- Should know about writing test cases & reporting defects
- Define severity and priority for each defect
- Understanding of the latest trends
- Accuracy and attention to detail
- Work with cross-functional teams to ensure quality throughout the development process