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Chat Support Executive
Chat Support Executive
Crelio Health's logo

Chat Support Executive

Shreya Kabra's profile picture
Posted by Shreya Kabra
0.6 - 3 yrs
₹3L - ₹4L / yr
Pune
Skills
Customer Support

Position- Chat Support Executive

Experience: 1-3 Years Mandatory

Communication: Good communication 

Skillsets: Not Technical, Presentable, positive attitude

Responsibilities

  • Interact with users through a series of actions and answer all queries, resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Support the roll-out of new application features.
  • Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
  • Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
  • Assist with high severity requests or issue escalations as needed.

Requirements

  • Must be a graduate in any stream. 
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognize the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, follow-through, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
  • Ability to thrive in high-demand, high-pressure situations.
  • Should be flexible in working on the US- Time Zone.
Looking for Immediate Joiners 
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Crelio Health

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Raised funding

About

CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform.


We give diagnostic labs the ability to automate their processes at scale, therefore enhancing the patient experience and lowering their overall operating expenses. CrelioHealth encompasses more than a single product or service in its whole. It is an ecology that is driven by the experience. The company's mission is to find a solution to the most basic issue facing the healthcare system, which is the exchange of medical information. We offer a platform for both healthcare practitioners and patients, on which we manage and keep medical records, in addition to a great deal of other functionality.


The economy of India is undergoing a transition toward being more connected and educated. This indicates that individuals have gained the education necessary to make judgments based on accurate information. CrelioHealth's mission is to become the go-to app for managing medical information, linking providers, patients, and physicians on a unified platform.

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
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