
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

About dbs mintek pvt ltd
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Ideal Candidate
At least 8+ years of experience in Product design
Preferred Qualifications:
Bachelor’s degree in engineering or a related field
Advanced degree in UX design, HCI, or related design fields
At least 5 years of experience designing for data product or B2B SaaS experiences
At least 5 years with working with a variety of business partners and delivering outcomes
At least 5 years with familiarity with design and prototyping tools, such as Figma
At least 2 years of familiarity with working and contributing to an established design system
We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities
What You will do
- Website and software application designing, building, or maintaining.
- Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
- Conferring with teams to resolve conflicts, prioritise needs, develop content criteria, or choose solutions.
- Directing or performing Website updates.
- Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.
- Editing, writing, or designing Website content, and directing team members who produce content.
- Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.
- Back up files from Web sites to local directories for recovery.
- Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction.
- Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.
- Determining user needs by analyzing technical requirements.
What you will need
- 5-7 Years of Experience
- Bachelor's degree in Web development or related field, or relevant experience.
- Solid knowledge and experience in programming applications.
- Skills Knowledge React JS & Next JS
- Proficient in JavaScript, HTML,CSS.
- Proficient in Routing, Api Management & Security.
- Dedicated team player.
- Ability to thrive in a fast-paced environment.
- Solid ability in both written and verbal communication.
- Knowledge of programming language and technical terminology.
- Able to develop ideas and processes and clearly express them.
- High degree of independent judgement.
- Able to solve complex problems


Technical Proficiency :
Must have :
- Strong development experience in Python in the environment of Unix/Linux/Ubuntu
- Strong practical knowledge of Python and its libraries.
- Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.
- Good knowledge of CI/CD and DevOps practices
- Good Experience of Python with Django/ Scrapy/ Flask frameworks.
- Good Experience in Jupyter/ Docker/ Elastic Search, etc.
- Solid understanding of software development principles and best practices.
- Strong analytical thinking and problem-solving skills.
- Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.
Good to have :
- Expected to have migration experience from one version to the other, as this project is about migration to the latest version.
- Preferred if had an OpenEdx platform experience or any LMS platform.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Identifying how our brand is currently positioned in the market.
- Developing and executing marketing campaigns aimed at communicating our brand message.
- Communicating our brand personality internally and aligning different teams towards common goal.
- Leading marketing team members through campaigns.
- Measuring and reporting on success of marketing campaigns.
- Anticipating consumer trends and keeping brand up to date.
- Creating brand advocates and running referral campaigns.
- Driving consumer engagement and retention while managing LTV.
What you need to have:
- MBA from Tier-1 B-Schools
- Expertise in running ATL / BTL led marketing campaigns.
- Media planning and buying
- Good know how of the digital eco-system, managing geo-targeted or pan national campaigns as and when required.
- Creative development and agency management
- A go-getter with ownership and commitment
- Strong communication and interpersonal skills. Especially the ability to work cross-departments to achieve results.
● Excellent understanding of OO / Functional programming concepts.
● Strong expertise in design patterns and coding best practices.
● Experience in designing and building end to end distributed highly available N-tier web
high-traffic, scalable and high performance enterprise applications.
● A strong knowledge of Big data technologies like Hadoop , Spark, Kafka, distributed frameworks,
NoSQL databases would be great, if not, one should have a strong desire to learn.
● Experience in RESTful web service patterns, microservice architecture and containers.


We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for a client based out of the US.
Role
We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile / desktop web app & handle its integration with back-end.
Responsibilities
- Develop user interfaces for modern rich internet applications with the latest Front End Technologies
- Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for React JS and React Native projects
- Develop application code and unit tests in React Native.
- Ensuring high performance
Qualifications
- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 4+ years of experience with React and React Native
Good working knowledge of Firebase - Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript DOM manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Hands-on and implements complex React JS and React Native modules
- Able to implement automated testing platforms and unit tests
- Understanding of fundamental design principles behind a scalable application
- Proficient understanding of code versioning tools (Git)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Bachelor/Diploma in Fine Arts or Multimedia Institution.
- Experience of 6+ years as Sr. Visualizer or Art Director in Creative/Ad Agency or Design Firm
- Hands-on experience in CorelDraw, Photoshop, Illustrator, InDesign.
- Able to understand the brief of the client & transform them into tangible designs.
- Visual thinker & Ideator, who can come up with concepts and ideas in a very creative and innovative manner.
- Experience in Print & Digital media
- Passed Commercial Art from a reputed institute
- Comfortable on both Windows and Mac.





