Cutshort logo
dbs mintek pvt ltd logo
BPO Team leader
dbs mintek pvt ltd's logo

BPO Team leader

Agency job
0.5 - 5 yrs
₹2L - ₹3L / yr
Pune
Skills
Customer Support

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.


Key Responsibilities:

  • Lead, manage, and motivate a team of customer service agents to achieve performance targets.
  • Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
  • Handle escalated customer queries and resolve issues efficiently.
  • Ensure adherence to company policies, procedures, and quality standards.
  • Maintain and report on team KPIs and provide regular performance updates to management.
  • Facilitate training and development programs to enhance team skills and knowledge.
  • Foster a positive and collaborative work environment.


Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work under pressure and handle multiple priorities.
  • Proficiency in MS Office and CRM software.
  • Ability to motivate, mentor, and guide a team towards achieving business goals.


If you're passionate about leadership and customer service, apply today to join our team in Pune!

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About dbs mintek pvt ltd

Founded :
2008
Type
Size
Stage

About

DBS MINTEK PVT LTD is an international call center based in Mumbai & Pune, India. Incorporated in 2008 as a Private Limited Company. Well equipped with state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns. DBS ‘s existing operation is a 75-workstation facility, which would be scaled up by another 100. It currently owns two centers with a total capacity of around 200 seats. We are based out of Mumbai & Pune in two different places of major ITES and BPO activity in the country. We also cater to various other processes such as Customer care, tech support, Debt collection, Surveys, corporate reception and messaging in the Inbound call center domain. In the outbound call center we cater to direct telemarketing, Upsell/cross sell, direct mail followup, appointment scheduling and surveys.
Read more

Company social profiles

N/A

Similar jobs

Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Bengaluru (Bangalore)
8 - 12 yrs
₹60L - ₹80L / yr
Product design
Mandatory (Experience 1) - Must have a minimum 8+ years...
B2B saas
Mandatory (Experience 2) - Must have recent 2+ years designing...
Mandatory (Experience 3) - Expertise in tools like Figma, Sketch,...
+2 more

Ideal Candidate

At least 8+ years of experience in Product design

Preferred Qualifications:


Bachelor’s degree in engineering or a related field

Advanced degree in UX design, HCI, or related design fields

At least 5 years of experience designing for data product or B2B SaaS experiences

At least 5 years with working with a variety of business partners and delivering outcomes

At least 5 years with familiarity with design and prototyping tools, such as Figma

At least 2 years of familiarity with working and contributing to an established design system

Read more
JNJ Technologies and Services LLP
Remote only
3 - 5 yrs
₹5L - ₹6L / yr
Team leadership
Team Management

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities

Read more
Eloelo
at Eloelo
1 recruiter
Vikas Saini
Posted by Vikas Saini
Bengaluru (Bangalore)
5 - 7 yrs
₹40L - ₹50L / yr
skill iconKotlin
Model-View-View-Model (MVVM)
KMP
jetpack
Android vital

What You will do

  • Website and software application designing, building, or maintaining.
  • Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
  • Conferring with teams to resolve conflicts, prioritise needs, develop content criteria, or choose solutions.
  • Directing or performing Website updates.
  • Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.
  • Editing, writing, or designing Website content, and directing team members who produce content.
  • Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.
  • Back up files from Web sites to local directories for recovery.
  • Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction.
  • Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.
  • Determining user needs by analyzing technical requirements.


What you will need

  • 5-7 Years of Experience 
  • Bachelor's degree in Web development or related field, or relevant experience.
  • Solid knowledge and experience in programming applications.
  • Skills Knowledge React JS & Next JS
  • Proficient in JavaScript, HTML,CSS.
  • Proficient in Routing, Api Management & Security.
  • Dedicated team player.
  • Ability to thrive in a fast-paced environment.
  • Solid ability in both written and verbal communication.
  • Knowledge of programming language and technical terminology.
  • Able to develop ideas and processes and clearly express them.
  • High degree of independent judgement.
  • Able to solve complex problems


Read more
Research and Development Engineering Services Firm
Research and Development Engineering Services Firm
Agency job
via Jobdost by Sathish Kumar
Hyderabad
6 - 10 yrs
₹15L - ₹24L / yr
skill iconPython
skill iconDjango
skill iconFlask
skill iconAmazon Web Services (AWS)
Google Cloud Platform (GCP)
+4 more
We are a tech venture which provides Product Engineering, QA Automation, Infrastructure, Data, and Market Research services.

Technical Proficiency : 
Must have

  • Strong development experience in Python in the environment of Unix/Linux/Ubuntu
  • Strong practical knowledge of Python and its libraries.
  • Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.
  • Good knowledge of CI/CD and DevOps practices
  • Good Experience of Python with Django/ Scrapy/ Flask frameworks.
  • Good Experience in Jupyter/ Docker/ Elastic Search, etc.
  • Solid understanding of software development principles and best practices.
  • Strong analytical thinking and problem-solving skills.
  • Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.

Good to have : 
  • Expected to have migration experience from one version to the other, as this project is about migration to the latest version.
  • Preferred if had an OpenEdx platform experience or any LMS platform. 
Read more
Disruptive Digital Healthcare Platform
Disruptive Digital Healthcare Platform
Agency job
via Unnati by Veena Salian
Bengaluru (Bangalore)
5 - 7 yrs
₹18L - ₹25L / yr
Marketing
Branding
Healthcare
Brand Management
Digital media
+2 more
Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on Supply chain in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
 
As a Deputy Manager-Brand Marketing, some of your key responsibilities will include conducting consumer and market research and designing a research-based brand strategy.
 
What you will do:
  • Identifying how our brand is currently positioned in the market.
  • Developing and executing marketing campaigns aimed at communicating our brand message.
  • Communicating our brand personality internally and aligning different teams towards common goal.
  • Leading marketing team members through campaigns.
  • Measuring and reporting on success of marketing campaigns.
  • Anticipating consumer trends and keeping brand up to date.
  • Creating brand advocates and running referral campaigns.
  • Driving consumer engagement and retention while managing LTV.

 

 

What you need to have:
  • MBA from Tier-1 B-Schools
  • Expertise in running ATL / BTL led marketing campaigns.
  • Media planning and buying
  • Good know how of the digital eco-system, managing geo-targeted or pan national campaigns as and when required.
  • Creative development and agency management
  • A go-getter with ownership and commitment
  • Strong communication and interpersonal skills. Especially the ability to work cross-departments to achieve results.
Read more
Computer software
Computer software
Agency job
via MNR Solutions by Neeraj Shukla
Hyderabad, Delhi, Gurugram (Gurgaon), Noida, Ghaziabad, Faridabad
3 - 8 yrs
₹3L - ₹18L / yr
skill iconJava
J2EE
skill iconElastic Search
RESTful APIs
Object Oriented Javascript (OOJS)
3+ years of strong experience in Java.
● Excellent understanding of OO / Functional programming concepts.
● Strong expertise in design patterns and coding best practices.
● Experience in designing and building end to end distributed highly available N-tier web
high-traffic, scalable and high performance enterprise applications.
● A strong knowledge of Big data technologies like Hadoop , Spark, Kafka, distributed frameworks,
NoSQL databases would be great, if not, one should have a strong desire to learn.
● Experience in RESTful web service patterns, microservice architecture and containers.
Read more
Our client is into IT & Services. ( AJ1)
Our client is into IT & Services. ( AJ1)
Agency job
via Multi Recruit by Ayub Pasha
Bengaluru (Bangalore)
4 - 7 yrs
₹20L - ₹25L / yr
skill iconReact.js
skill iconReact Native
skill iconJavascript
skill iconRedux/Flux
RESTful APIs
+4 more

We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for a client based out of the US.

 

Role

We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile / desktop web app & handle its integration with back-end. 

 

Responsibilities

  • Develop user interfaces for modern rich internet applications with the latest Front End Technologies
  • Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
  • Writing tested and documented JavaScript, HTML and CSS
  • Make design and technical decisions for React JS and React Native projects
  • Develop application code and unit tests in React Native. 
  • Ensuring high performance

 

Qualifications

  • BSc/BE/BTech in Computer Science, Engineering, or a related field
  • 4+ years of experience with React and React Native
    Good working knowledge of Firebase
  • Strong expertise with HTML, CSS, and writing cross-browser compatible code.
  • Good understanding of AJAX and JavaScript DOM manipulation Techniques
  • Experience with RESTful services
  • Experience in JavaScript build tools like grunt or gulp
  • Hands-on and implements complex React JS and React Native modules
  • Able to implement automated testing platforms and unit tests
  • Understanding of fundamental design principles behind a scalable application
  • Proficient understanding of code versioning tools (Git) 
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

 

 

Read more
Coconut Media Box LLP
at Coconut Media Box LLP
3 recruiters
Farha shaikh
Posted by Farha shaikh
Mumbai
4 - 8 yrs
₹4L - ₹7L / yr
Adobe After Effects
skill iconAdobe Illustrator
Art director
Graphic Designing
Adobe Photoshop
+2 more
  • Bachelor/Diploma in Fine Arts or Multimedia Institution.
  • Experience of 6+ years as Sr. Visualizer or Art Director in Creative/Ad Agency or Design Firm
  • Hands-on experience in CorelDraw, Photoshop, Illustrator, InDesign.
  • Able to understand the brief of the client & transform them into tangible designs.
  • Visual thinker & Ideator, who can come up with concepts and ideas in a very creative and innovative manner.
  • Experience in Print & Digital media
  • Passed Commercial Art from a reputed institute
  • Comfortable on both Windows and Mac.
Read more
humonics global pvt.ltd.
at humonics global pvt.ltd.
2 recruiters
vijeta sharma
Posted by vijeta sharma
NCR (Delhi | Gurgaon | Noida)
5 - 10 yrs
₹10L - ₹15L / yr
Natural Language Processing (NLP)
skill iconDeep Learning
skill iconMachine Learning (ML)
skill iconR Programming
• Using statistical and machine learning techniques to analyse large-scale user data, including text data and chat logs; • Applying machine learning techniques for text mining and information extraction based on structured, semi-structured and unstructured data; • Contributing to services like chatbots, voice portals and dialogue systems • Input your own ideas to improve existing processes on services and products
Read more
Place of Origin
at Place of Origin
1 recruiter
Sudarsan Metla
Posted by Sudarsan Metla
Bengaluru (Bangalore)
1 - 5 yrs
₹4L - ₹10L / yr
Operations
Category Management
Negotiation
skill iconData Analytics
Marketing Strategy
+2 more
Place of Origin's new premium, ethnic packaged food products needs a steady and exciting range of new products to be developed for its pipeline. The candidate will look into the end-to-end product development life cycle that includes: 1. Delivering monthly targets to create fresh and innovative food products 2. Analyze data to identify products that will work for the brand within the framework set 3. Negotiate with potential vendors to be able to source product at competitive prices 4. Build and grow relationship with vendors to capture maximum value from vendor's manufacturing setup 5. Visualize and develop packaging solution to suit the product 6. Ensure FSSAI regulations and other compliances are addressed to ensure product is ready to launch 7. Strategize and create go-to-market plan 8. Liaise with teams to ensure smooth launch of products in market 9. Strategize and implement marketing to ensure product off-take is maximized 10. Own and build relationships for sales from online marketplaces/alternate channels
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos