
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!

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We are seeking a Operations Intern to assist in streamlining business processes and improving efficiency. This internship provides practical experience in supply chain management, logistics, and business operations.
Key Responsibilities:
- Assist in daily operational tasks and workflow management.
- Monitor and optimize supply chain and logistics processes.
- Coordinate between different departments to ensure smooth operations.
- Help in documentation, reporting, and process improvement initiatives.
- Analyze data to enhance operational efficiency.
Skills Required:
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks efficiently.
- Basic knowledge of operations and supply chain processes.
- Proficiency in MS Office and data analysis tools is a plus.
Benefits:
- Hands-on experience in business operations.
- Exposure to supply chain and workflow management.
- Internship certificate upon completion.
expert to promote the company’s presence via media and influencers
● Research and Drive Influencer Strategy on YouTube,
Insta/Facebook with the main purpose of driving lead-gen and
building brand presence. Must-Have experience working with digital influencers.
● Support PR strategic roadmap with outreach, research and
related activities. Uplift brand presence across business media,
vernacular media and online outlets
● Research and find new outlets for storytelling, manage press
releases and news announcements integrate with social media
team
● Research and support Awards and Events plan
● Support team with organizing files, tracking news stories, building
briefing documents, researching industry opportunities, reports,
etc.
● Support PR agency, vendors and broader marketing as needed.
Qualifications:
● 5+ years of communications experience, preferably with exposure
in the field of Financial Services, FinTech or Banking.
● Preferred blend of journalism, PR agency, and in-house
experience.
● Must have interest and experience working with Influencers
● Take a brief writing and strategy test to showcase style, thought
process, problem-solving, and technical expertise.
● Title and Salary for this position will be market competitive and
commensurate with the candidate's experience.
Requirements -
-
2+ years of relevant work experience as a Developer or SDET
-
Fluency in Java and Javascript test Automation
-
Comprehensive knowledge of unit, integration and functional testing
-
Experience working with tools such as Cypress
-
Hands-on experience in writing API automation scripts and unit test scripts
-
Experience in independently building test automation frameworks for Web and Mobile
-
Good knowledge of databases and querying language
-
Experience of working “AGILE + DevOps” process management methodology
-
Exposure to Continuous Integration Process Tools like Jenkins/CircleCI
-
Understanding of REST services and proficiency with REST tools and libraries
(Restassured and Postman)
-
Team Player
-
Good Verbal and Written communication skills
Good to Have -Familiar with Startup culture and work expectations

Designation: Technical Lead (ABL_SS_272)
Position description:
- Work with Product and Engineering leaders to drive and implement platform and product vision.
- Leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
- Translate the impact of design choices on non-functional attributes like scalability, performance, availability, and security.
- Create large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models, and schemas, using SQL or NoSQL.
- Experience with Cloud environments, such as AWS.
- Comfortable working with Windows and Linux environments.
- Work with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
- Experience delivering high-quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, and Fortify, etc.).
- Drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration, and deployment.
- Develop and maintain cross-functional relationships and alignment.
Primary Responsibilities:
- Application Development using Golang / C++.
Reporting Department: Application Development and Maintenance (1991)
Educational qualifications preferred Degree: Bachelors degree
Required Skills:
- Experience of building scalable architectures
- Hands-on experience with GoLang, Node Js, C++ or Java or any other Open Source technologies/ Cloud Servers
- Experience in developing software using a formal & structured development methodology
- Ability to work in a collaborative team environment
- Experience with test-driven development & proper unit testing of code
- An iterative approach to development, using short development cycles & frequent builds
- Object-oriented programming/ Object Oriented Design (OOP/OOD)
- Ability to develop secure solutions & knowledge of industry best practices regarding information security & defensive development
- BE Computer Science, MCA or equivalent
- Solid hands-on with JMeter or related tools.
- Knowledge of CI/CD implementation for Load Testing- JAVA applications. Prefer
MongoDB knowledge and hands-on.
- Knowledge and hands-on with complex enterprise cloud environment performance
testing.
- Experience in AWS Services.
- Familiarity with microservices.
- Understanding the non-functional requirements
- Evaluating the objectives of the service level agreement
- Analyzing business scenarios
- Designing the test scripts and the workload models
- Identifying parameter for testing
- Executing performance tests & establishing checkpoints
- Using consistent metrics for monitoring
- Interpret results and graphs.
- Understand describe the relationship between queues and sub-systems
- Identify suggestions for performance tuning
- Working with the cross-functional team, analyze/profile the application for performance
and scalability bottlenecks
Experience:
- Min 6-8 year experience
- Not more than15 years experience
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week (11 AM to 7 PM).
Position:
- Full time/Direct
Other Benifits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.


Job Description
- Design and build applications using Flutter, targeting UI and mobile applications
- Create well designed, testable, efficient and reusable code
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automation.
- Ensure the timely and quality deliverable.
Desired Candidate Profile
- Mobile/UI/cross platform development experience and familiarity with hybrid mobile architecture
- 1+year of Flutter development experience
- Experience in handling user-friendly UI based on requirements in Flutter
- Experience in implementing Design patterns and state management concepts
- Familiarity with Restful APIs to connect mobile applications to back-end service
- Experience with the application submission / provisioning process
- Experience with version control
- Experience working in an agile development process
- Experience on Social integration using SDK's like Facebook, Google+,Twitter,e
Education Qualification: UG or PG
Experience: 6 Months to 2 years
Job Location: Madurai

We are looking to add someone to our team of professionals. The ideal candidate will need to have great graphics and content writing experience for SEO purpose. You will be required to build websites with a contact mangement system called wordpress. You will be required to work independently from your home. You must have internet access and a computer. Hours to work is from 2:00 pm to 10:00 M-F. You must be available during that time and you will need to be able to communicate via skype through screen sharing and must speak and understand the English language a plus.
Responsibilities
- English writing skills
- Design, develop and create physical and digital art.
- Develop and maintain web site layouts and designs Wordpress.
- Support in the design of website and web application wireframes, mock-ups and final designs.
- Work with the development team to develop client-side coding.
- Maintain the company social media platforms to include Facebook, Twitter, LinkedIn, Yelp and Google.
- Understanding the client’s needs and business requirements documents.
- Qualifications
- Proficiency in graphic design and layout software such as: Tools within the Adobe Create Cloud.
- Experience with Photoshop, Illustrator and other design and wire-framing tools
- Experience developing images and designs for websites.
- Experience with HTML, CSS and JavaScript
- Understand Content Management System (CMS) such as Drupal or WordPress.
- General knowledge of systems, techniques and processes used in web site design.
Job Type: Full-time

