We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are seeking a Operations Intern to assist in streamlining business processes and improving efficiency. This internship provides practical experience in supply chain management, logistics, and business operations.
Key Responsibilities:
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- Monitor and optimize supply chain and logistics processes.
- Coordinate between different departments to ensure smooth operations.
- Help in documentation, reporting, and process improvement initiatives.
- Analyze data to enhance operational efficiency.
Skills Required:
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks efficiently.
- Basic knowledge of operations and supply chain processes.
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Benefits:
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expert to promote the company’s presence via media and influencers
● Research and Drive Influencer Strategy on YouTube,
Insta/Facebook with the main purpose of driving lead-gen and
building brand presence. Must-Have experience working with digital influencers.
● Support PR strategic roadmap with outreach, research and
related activities. Uplift brand presence across business media,
vernacular media and online outlets
● Research and find new outlets for storytelling, manage press
releases and news announcements integrate with social media
team
● Research and support Awards and Events plan
● Support team with organizing files, tracking news stories, building
briefing documents, researching industry opportunities, reports,
etc.
● Support PR agency, vendors and broader marketing as needed.
Qualifications:
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in the field of Financial Services, FinTech or Banking.
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process, problem-solving, and technical expertise.
● Title and Salary for this position will be market competitive and
commensurate with the candidate's experience.
Java
JavascriptRequirements -
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2+ years of relevant work experience as a Developer or SDET
-
Fluency in Java and Javascript test Automation
-
Comprehensive knowledge of unit, integration and functional testing
-
Experience working with tools such as Cypress
-
Hands-on experience in writing API automation scripts and unit test scripts
-
Experience in independently building test automation frameworks for Web and Mobile
-
Good knowledge of databases and querying language
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Experience of working “AGILE + DevOps” process management methodology
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Exposure to Continuous Integration Process Tools like Jenkins/CircleCI
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Understanding of REST services and proficiency with REST tools and libraries
(Restassured and Postman)
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Team Player
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Good Verbal and Written communication skills
Good to Have -Familiar with Startup culture and work expectations
Go Programming (Golang)Designation: Technical Lead (ABL_SS_272)
Position description:
- Work with Product and Engineering leaders to drive and implement platform and product vision.
- Leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
- Translate the impact of design choices on non-functional attributes like scalability, performance, availability, and security.
- Create large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models, and schemas, using SQL or NoSQL.
- Experience with Cloud environments, such as AWS.
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- Work with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
- Experience delivering high-quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, and Fortify, etc.).
- Drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration, and deployment.
- Develop and maintain cross-functional relationships and alignment.
Primary Responsibilities:
- Application Development using Golang / C++.
Reporting Department: Application Development and Maintenance (1991)
Educational qualifications preferred Degree: Bachelors degree
Required Skills:
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- Hands-on experience with GoLang, Node Js, C++ or Java or any other Open Source technologies/ Cloud Servers
- Experience in developing software using a formal & structured development methodology
- Ability to work in a collaborative team environment
- Experience with test-driven development & proper unit testing of code
- An iterative approach to development, using short development cycles & frequent builds
- Object-oriented programming/ Object Oriented Design (OOP/OOD)
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- BE Computer Science, MCA or equivalent
- Solid hands-on with JMeter or related tools.
- Knowledge of CI/CD implementation for Load Testing- JAVA applications. Prefer
MongoDB knowledge and hands-on.
- Knowledge and hands-on with complex enterprise cloud environment performance
testing.
- Experience in AWS Services.
- Familiarity with microservices.
- Understanding the non-functional requirements
- Evaluating the objectives of the service level agreement
- Analyzing business scenarios
- Designing the test scripts and the workload models
- Identifying parameter for testing
- Executing performance tests & establishing checkpoints
- Using consistent metrics for monitoring
- Interpret results and graphs.
- Understand describe the relationship between queues and sub-systems
- Identify suggestions for performance tuning
- Working with the cross-functional team, analyze/profile the application for performance
and scalability bottlenecks
Experience:
- Min 6-8 year experience
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Location
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Timings:
- 40 hours a week (11 AM to 7 PM).
Position:
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Other Benifits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
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FlutterJavascript
iOS App Development
Android DevelopmentJob Description
- Design and build applications using Flutter, targeting UI and mobile applications
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Desired Candidate Profile
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- Experience on Social integration using SDK's like Facebook, Google+,Twitter,e
Education Qualification: UG or PG
Experience: 6 Months to 2 years
Job Location: Madurai
PHP
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- Proficiency in graphic design and layout software such as: Tools within the Adobe Create Cloud.
- Experience with Photoshop, Illustrator and other design and wire-framing tools
- Experience developing images and designs for websites.
- Experience with HTML, CSS and JavaScript
- Understand Content Management System (CMS) such as Drupal or WordPress.
- General knowledge of systems, techniques and processes used in web site design.
Job Type: Full-time
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Full Stack Developer - Averlon