Customer Support Representative

Viha Technosoft - building tech products that matter to people

At Viha Technosoft, we’re a happy family of 50+ young and experienced talents. We work in Media and Entertainment (M&E)t, Healthcare, and Payments domains.

We’re looking for a competent individual to help develop a scalable backend system for our project Cast India.With Cast India, We’re out to revolutionize the way people onboard, train, and get opportunity in M&E domain.

• Must-Have Skills

  • Strong knowledge of any PHP web framework Codeigniter, Laravel, CakePHP, Yii, Symfony, etc along with strength in OOPS
  • Understanding of MVC design patterns
  • Working experience with any Payment Gateways is desirable. Experience with REST-based API Development is a must
  • Experience with front-end technologies, such as JavaScript, HTML5, and CSS frameworks along with Angular 6+ and ReactJS
  • Confident with Mysql database, framing complex queries for optimum performance
  • Good knowledge of Javascript, Json, Jquery, Ajax

  Additional Skills

  • Hands-on experience working on Microservices development
  • Integration of multiple data sources and databases into one system

  Build and hosting experience

  • Must have a strong DevOps experience
  • Exhibited CI/CD experience with Jenkins tools and plugins.
  • Strong experience in auto-deployment, deployment testing, and overall automated pipeline management.
  • Good to have knowledge of Cpanel, FileZilla, Docker, and Kubernetes
  • Must have a strong experience with source control tools like GitHub

  Testing

  • Must have strong advanced Unit testing experience and Agile experience
  • Must have strong working experience in agile
  • Must have participated in SCRUM and must be well aware of the scrum ceremonies
  • Must be able to self-manage the pipeline and should be well prepared to meet challenging timelines

  MySQL competency

  • Must be able to write complex queries
  • Understanding and implementation level knowledge of key joins, constraints, and triggers
  • Able to analyze the query and perform query optimization
  • Independently handle the Table DDL and DML statements as part of the development
  • Ability to create ER diagrams and data mapping diagrams and document data entity chang

Roles and Responsibilities:

1.    Develop, enhance, document, and maintain application features in C#/Asp.Net.

2.    Excellent understanding of Database concepts and strong ability to write well-tuned SQL Statements.

3.    Participate in design, code and test inspections throughout product life cycle to contribute technical expertise and to identify issues.

4.     Knowledge of developing desktop-based applications is also desirable.

5.    Understand technical project priorities, implementation, dependencies, risks and issues.

6.    Big Data knowledge is a Plus.

7.    Drive design reviews while adhering to security requirements.

8.    Provide direction for .Net developers and act as escalation point for questions or issues.

9.    Performs technical analysis to identify and troubleshoot application code – related issues.

Keyskills

1. Must have hands on experience with ASP_Net, ASP_Net_MVC, Asp .net 4.5 , Core

2. Must have good experience in C#

3. Must have good experience in API

4. Must have hands on experience in HTML_5, angular js,CSS,CSS,CSS3, jQuery, Bootstrap, jAVASCRIPT,

5, Must have experience in Microsoft_SQL_server

Roles & Responsibilities:-

• Discuss training plans with customers to build custom courses to suit their needs.
• Maintain records of training activities, participant progress, and program effectiveness.
• Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
• Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
• Update course documentation as needed to ensure timeliness and relevance.
• Has a mix of being a technical instructor, a solution architect, and an evangelist.
• Coordination of training schedules to ensure the most efficient use of resources.
• Work in tandem with peers in technical training to develop best in class training department across all areas of training.
• Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
• Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
• Help to create, test, and review new and existing courseware.
• Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
• Keep informed of and maintain proficiency with all company products.
• Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.

Skills

• Teaching
• Adaptability
• Public speaking
• Active listening
• Communication

Job Description for Project Head for IT

• Provide technical vision and strategy for the team.
• Assess issues regarding Information Systems and create manageable solutions
• Own technical architecture for the application and infrastructure for the product
• Discover and help implement new technologies that yield competitive advantage
• Develop a company's strategy around technology and product to ensure alignment with its business goals.
• Strategic Direction for identifying and implementing new technologies
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance, data protection and security processes
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and investors
• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Managing technology budgets and time frames.
• Staying on top of technology trends and developments.
• Lead the team on design and execution of the engineering roadmap with a focus on engineering excellence in all aspects of the execution.
• Establish repeatable processes and methods that ensure a high level of productivity, quality, and reliability.

Requirements and skills

• Proven experience as a Project Head or similar leadership role with 5+ years of experience in a technology leadership role
• BSc/BA in Computer Science, Engineering or a related field; MS/MBA or other relevant graduate degree is a plus.
• Must have hands-on experience in Java, Front end technologies like Bootstrap, jQuery, Angular, AWS, Modular software development, multi-tenant architecture and highly scalable systems and Server Operating systems internals, benchmarking and performance tuning (Linux & Windows)
• Knowledge of technological trends to build strategy
• Ability to conduct technological analyses and research
• Excellent communication  and team management skills
• Leadership and organizational abilities
• Strategic thinking and problem-solving aptitude
• Experience in architecture, developing, deploying, and operating large scale, highly available, SaaS applications and services in private or public cloud.

Role Summary: Back-end Developer who would contribute towards building a highly flexible and scalable Back- end by bringing deep core technology expertise.

Job Description:

- Develop modules keeping micro services architecture philosophies in check. - Implement and/or oversee implementation of different modules as part of an integrated development team. - Drive evolution of application performance. - Ensure project scalability by having good project architecture

Skill Requirements:

- Strong Node.js. - Strong database technology skillsets, namely MongoDB, MySQL

- Should have experience of using Rabbit MQ.

- Python (Django) skills are a plus. - A skilled and pragmatic approach.

- Experience with user-centred design, test-driven development, iterative/incremental and agile practices. - Experience with AWS deployment a definite plus.

Individual applying to the role should ideally have the following attributes.

-Passionate about back-end Development and continually follow the platform & innovations

-Strong and innovative approach to problem solving and finding solutions

- Excellent communicator (written and verbal, formal and informal)

- Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution

- Ability to multi-task under pressure and work independently with minimal supervision.

- Ability to prioritize when under pressure.