Customer Support Representative

• Candidate should have minimum 20 years of experience in project execution and delivery within the interior fit-out or design & build industry.
• Proven track record of managing large-scale projects and business units with at least 1000 Cr. P&L responsibility.
• Strong understanding of design & build project lifecycles, from concept to handover
• Excellent leadership, communication, and stakeholder management skills.
• Ability to travel extensively to oversee projects across different regions.
• Identify project risks and implement mitigation plans proactively

Candidates with Strong experience of Design & Build industry from concept to handover the project will be applicable for this role. 

It will be a 5.5 days working (Alternate Saturdays off)

We are seeking an experienced Senior Backend Engineer to join our passionate team. If you have a strong background in backend development, a track record of delivering scalable and reliable solutions, and are eager to contribute to complex projects, we would love to hear from you.

Responsibilities:

• Design and develop robust, high-performance backend solutions using Python and related technologies.
• Lead the architecture and design discussions for major backend components and services.
• Collaborate closely with cross-functional teams to gather and analyze software requirements.
• Mentor and guide junior and mid-level engineers, fostering their technical growth.
• Review code and provide constructive feedback to ensure code quality and adherence to best practices.
• Identify and address performance bottlenecks, scalability challenges, and technical issues.
• Participate in sprint planning, task estimation, and agile development processes.
• Keep up-to-date with industry trends, tools, and best practices to continuously improve our backend systems.
• Drive the adoption of coding standards, design patterns, and engineering best practices.
• Collaborate with frontend engineers to ensure seamless integration between frontend and backend components.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Minimum of 4 years of professional experience in backend development.
• Strong proficiency in Python and backend frameworks like Django and Flask.
• In-depth knowledge of database systems, both relational (MySQL) and NoSQL (MongoDB, etc. ).
• Proven track record of designing and developing scalable and maintainable backend services.
• Experience with RESTful API design and best practices.
• Solid understanding of software architecture, design principles, and software development lifecycle.
• Previous experience leading or mentoring engineers is a strong plus.
• Strong problem-solving skills and a proactive attitude towards challenges.
• Excellent communication skills, both verbal and written.
• Familiarity with cloud platforms (e. g., AWS, Azure, GCP) and containerization (Docker) is a plus.

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working Here:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

Our client is re-imagining skill-based education building the future of higher education. The platform educates young talent from remote India (tier - 2/3 cities/towns) on job-relevant skills and connects skilled graduates to jobs. With more than 200000+ users currently on the platform, it is growing exponentially. We are looking for the missionary talent to join us in the journey to transform higher education and build the university of the future.

Be a part of one of the best IT companies that is making it easier for businesses and customers to interact with each other, efficiently and economically too.

Our client is a global platform that provides exceptional customer engagement through chatbots and various channels for their business clients. They have made their presence known across verticals, small and large businesses and even in emerging markets. The objective of their messaging platform is to create a rich experience for the marketing, sales and support teams using messaging channels, device manufacturers and operators.

They are currently working with nearly 40 thousand brands, serving almost 6 billion messages per month. Their clientele includes well-known giants such as HDFC Bank, Twitter, FB, Whatsapp, Google, LinkedIn, Zomato, Citibank, Vogue and many more. With offices based in the USA, Brazil, Mexico and India, their team has become an integral part of their clients’ numerous customer success stories.

As a Frontend Developer, you will be required to be an expert in technologies such as HTML, CSS, Javascript, ReactJS, UI Design tools, Wireframe tools etc. and work on the Frontend development of our products/ services.

What you will do:

• Designing and developing a UI framework that can be used across multiple products and website
• Working on optimization of the web application/ websites and keeping knowledge of tools used to benchmark the performance.
• Being aware of agile development (short sprints) and helping the team with debugging and troubleshooting issues.
• Learning newer technologies in UI/UX and guiding the team in delivering quality results.

What you need to have:

Responsibilities: -

• Designing of look-books and visually stunning collateral
• Understanding client’s needs
• Create engaging and on-brand graphics for various social media platforms

Requirements

• 1+ year of work experience
• Hands-on experience with layout design
• Degree in Design, Fine arts or Related field
• Work from office in Mumbai

Primary Skill: System Software Development

Skill sets req:

• Linux porting/development; Linux kernel concepts
• Expertise in Linux BSP device driver development
• Customizing kernel + Porting + Developing Applications Linux Device Driver Development (Character devices) Good Concepts of Network Drivers File Systems Concepts
• Expertise in porting, network stack; optimization, network programming
• Bootloader/Uboot porting
• Camera driver development (Good to have)