Customer Support Representative

About the Company

MyOperator is a Business AI Operator and category leader that brings WhatsApp, voice calls, and AI-powered chat & voice bots together into one unified business communication platform.

Unlike fragmented tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster customer responses, higher resolution rates, and scalable engagement without increasing headcount.

Role Overview

We are looking for a high-ownership Operations Intern who wants hands-on exposure to backend operations at a fast-growing AI SaaS company. This is not a shadow internship you will work on real operational responsibilities and will be considered for full-time opportunity upon successful completion of the internship. The tenure of internship will be of 6 months at Noida Sec 2

Key Responsibilities

• Support coordination with telecom operators and data center partners
• Assist in vendor management and asset tracking
• Handle operational requests and queries through the ticketing system
• Support basic troubleshooting of assets and infrastructure (with guidance)
• Assist with day-to-day administrative and backend operations
• Ensure smooth execution of operational processes in a fast-paced environment

Who Should Apply

• Graduates (BBA preferred; B.Com / BA / BSc are welcome)
• 0–1 year of experience or strong internship exposure in operations
• Strong communication and coordination skills
• Comfortable working with MS Excel, Word, and PowerPoint
• Willingness to learn technical and operational systems
• Ability to take ownership and work independently

What You Get

• Hands-on exposure to AI SaaS, telecom, and infrastructure operations
• A steep learning curve with direct interaction with cross-functional teams
• Laptop reimbursement

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• Developing and maintaining server-side network components.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Job Description

• Ensure hardware quality by performing client's qualification tests on servers and components 
• Draft organized and detailed qual reports of tests showing outputs and PASS/FAIL results 
• Debug HW issues found during tests by running investigative steps such as reproduction tests, problem isolation and fix verification. 
• Prepare servers for test by validating HW config and updating FW 
• Provide progress updates of tests on a regular basis in task tracker 
• Attend stakeholder meetings to provide updates to open qualifications 
• Support building out diagnostic definitions for hardware failures 

Qualifications

• 5+ years of BMC test experience  
• Experience with data center server (x86) and component testing and debug - CPU, DIMM, Motherboard, BMC, SATA/NVME Drive, NIC, PSU 
• Experience with data center server FW component testing and debug - BIOS, BMC/IPMI/redfish, Drive FW, NIC FW, RAID FW, CPLD 
• Experience with Linux shell/bash scripting to support HW testing 
• Experience on Python automation  

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices.

Responsibilities

• Recruitment and Hiring.
• Training and Development.
• Employer-Employee Relations.
• Maintain Company Culture.
• Manage Employee Benefits.
• Create a Safe Work Environment.
• Handle Disciplinary Actions.
•  

Qualifications

• Bachelor's degree or relevant experience
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise in training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

Siply Services hiring Software Engineer – (Mobile Application Developer)

About us:

 
Siply helps underserved masses inculcate savings behaviour to build a more
productive and financially secure country. Our Vision is to build the Digital Bank
for 40 Crore Underserved Indians.

Role

Mobile Application Developer at Siply will be supporting Mobile Application development using Cross platform technologies. The individual will partner with team members and teams across the business to understand requirements, design and develop applications that engage and provide a great user experience. The individual will have the opportunity for hands-on development in Native and cross platform technologies and will be considered knowledgeable in UI design principles for mobile, design patterns, build/reuse components and follow best practices. The individual will be the go-to person and will manage modules independently along with providing guidance to junior members and contract resources.

Responsibilities:

• Build modules from scratch by dictating the right modular architecture
• Complete ownership of problem-free execution of owned modules and solutions.
• Focus on code optimization, code quality, maintainability etc.
• Leading a team of Flutter engineers

Requirements:

• 3-5 years of experience.
• Good to have experience in building Flutter Web.
• Expertise in state management techniques such as Block Provider, etc.
• Test driven development.
• Experience building, releasing and maintaining a large-scale Android application
• Good understanding of memory management, network interaction, debugging, concurrency and multi- threading in Android.
• Obsessed about performance and writing clean modular code.
• Understanding of complete application development, continuous integration & testing and app distribution infrastructure

Join us to be a part of our Growth Journey!

• Good hands-on and experience in Ruby on Rails, NodeJS and React/Angular/VueJs
• Knowledge of an SQL Database like MYSQL, Postgres.
• Basic Knowledge of programming in basic data structures and algorithms.
• You should have good experience working with relational and non-relational databases. We use Postgres and Cassandra.
• Good knowledge of version management with git.
• Awareness of TDD.
• CI/CD knowledge would be a huge advantage
• Will to design and maintain large scale distributed systems.

Dear Candidates,
Greetings!!
We are hiring React Native developer

Required Skills:

• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.

Bonus: 

• Experience in Objective-C, Swift, and Cocoa Touch.
• Good Knowledge of HTML5, CSS.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of Apple’s design principles and application interface guidelines.