Customer Support Representative

About the Role

StepSecurity is a pioneering cybersecurity startup focused on securing CI/CD pipelines. Our mission is to help developers safeguard their software supply chains by offering robust security solutions tailored to modern development practices.

In a short span, StepSecurity has garnered significant traction within the developer community, making strides in enhancing the security of CI/CD pipelines globally.

About the Role

This role is integral to amplifying StepSecurity's presence among enterprises and conveying our unique value proposition. The creation and distribution of compelling content across channels frequented by technical and economic buyers are paramount.

We believe that impactful content stems from compelling storytelling. Stories about our company's mission, the evolution of StepSecurity, user benefits, and product development are all narratives waiting to be shared.

The primary responsibility of this role is to extract these stories from our team and present them in an engaging manner to our audience. Ensuring that the content resonates with developers and reaches them through the right channels is crucial.

Why Us?

• Opportunity to work with a leading cybersecurity startup.
• Engage with a passionate community and evangelize a transformative product.
• Supported by prominent VCs and industry leaders.
• Fully remote work environment with no office constraints.

What Will You Be Doing

• Identify content gaps and create targeted content to fill them. Potential content types include website content, blog posts, YouTube videos, email newsletters, social media posts, case studies, and tutorials.
• Discover the best channels to reach developers and generate interest through strategic content creation.
• Develop and implement strategies to drive community engagement and product usage growth.
• Disseminate content across relevant forums and communities.

Who Would Be a Good Fit

• 2+ years of experience in product marketing/growth roles. Ideal experience range: 2-5 years.
• Familiarity with tools and terminologies used by developers.
• A background in software engineering is a significant advantage.
• Strong writing skills and a growth-oriented mindset.
• Ability to explain complex technical concepts in a simple, engaging manner.
• We value entrepreneurial spirit. If you have experience as a startup founder or are between ventures, we encourage you to apply.

Who May Not Be a Good Fit

• Candidates who are fresh out of college.
• Those lacking experience with developer-focused products.
• Professionals with only B2C growth/marketing experience.

• Consolidating daily reporting from different advertiser dashboards
• Monitoring discrepancy between advertiser and publisher numbers
• Maintaining month-end consolidated reports for Publishers and Advertisers
• Perform ad trafficking, ensuring accurate implementation of creative assets, tracking codes, and targeting specifications.
• Monitor campaign performance, analyze data, and provide actionable insights to improve campaign effectiveness and optimize ROI.
• Collaborate with cross-functional teams to ensure campaigns are executed according to client objectives and deadlines.
• Stay up-to-date with industry trends, ad tech developments, and best practices to enhance campaign strategies.

We are looking for an experienced and passionate WordPress Developer to join our team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.

We are expecting you to have a strong understanding of the latest industry trends and content management systems.

WordPress Developer Duties and Responsibilities:

• Adobe XD or Figma Design to web implementing
• Establishing and guiding the website’s architecture.
• Ensuring high-performance and availability, and managing all technical aspects of the CMS.
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Website creating using Elementor Plugin.

WordPress Developer requirements and qualifications:

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Experience building user interfaces for websites and/or web applications.
• Experience designing and developing responsive design websites.
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
• Ability to convert comprehensive layout and wireframes into working HTML pages.
• Strong understanding of PHP back-end development.
• Website creating using Elementor Plugin.

We are looking for a full-time Content Writer with excellent English writing skills. The work will entail writing product descriptions, website content, material for emailers & social media and developing company profile with appropriate information. The content will be used for apparel & clothing products and health & wellness products.

Freshers with excellent English writing skills are welcome to apply.

 Responsibilities and Duties

• Able to come up with catchy liners to catch viewers’ attention
• Write clear and concise information for use in company and brand profiles
• Provide and update content for the website as needed
• Come up with theme content to be used in social media and emailers
• Proofread content before publication through various company channels

Qualifications and Skills

•  Excellent English writing skills (A Must, with good command over English Grammar)
• Master’s Degree/Diploma in Journalism, Mass Communication, English or Creative Writing
• Creative bent of mind

Experience:

• Freshers and experienced, both are welcome to apply