Customer Support Representative

Strong Product Designer profile.

Mandatory (Experience 1) – Must have a minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.

Mandatory (Experience 2) – Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.

Mandatory (Portfolio) – Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.

Mandatory (Tools) – Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

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Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

We are looking to hire a skilled WordPress Designer/Developer to design and implement attractive and functional websites for our clients. You will be responsible for back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.

To be a successful WordPress designer/developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills. Ultimately, a top-class WordPress developer can create attractive, user-friendly websites that perfectly meet the design and functionality specifications of the client.

# You Must Know

Salary Offered - 4,50,000 to 6,00,000 Per Annum (Depending on Skills and Experience)

Experience Required - Minimum 3 Years

 WordPress Designer/Developer Responsibilities:

●   Candidates must have knowledge about converting WordPress websites from Figma, adobe xd, and photoshop.

●   The candidate must have knowledge about Html, CSS (frameworks like bootstrap, Tailwind, Bulma) and javascript, jquery

●   Candidates know well about page builders like Elementor, JS Composer, Visual Composer, Divi, Thrive, Avada, Oxygen, Beaver, Brizy.

●   Candidates must have knowledge about themes like The7, Divi , Avada, BeTheme, Salient, Impreza, Flatsome, Uncode , Hub, Jupiter, Soledad, Jannah, Electro Theme, Puca Theme, Woodmart, Kappe.

●   Meeting with clients to discuss website design and function.

●   Designing and building the website front-end.

●   Creating the website architecture.

●   Designing and managing the website back-end including database and server integration.

●   Generating WordPress themes and plugins.

●   Conducting website performance tests.

●   Troubleshooting content issues.

●   Conducting WordPress training with the client.

●   Monitoring the performance of the live website.

WordPress Developer Requirements:

●   Bachelor’s degree in computer science or a similar field.

●   Proven work experience as a WordPress Designer/developer.

●   Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

●   Basic Knowledge of back-end technologies like PHP

●   Experience working with debugging tools such as Chrome Inspector and Firebug.

●   Good understanding of website architecture and aesthetics.

●   Ability to manage projects.

●   Good communication skills.

#Perks and Benefits:-

• Informal Dress code
• 5 Days working environment
• Laptops and gadgets are available from the company side.
• 
  

#Why you choose Developer Bazaar Technologies

• We provide excellent opportunities to work, learn and get excellent
• We are a young team we have a healthy work culture.
• You can experience an open-door policy with us.
• Free subscription and course provide for growing your skill

.

 Number of openings: 1

Delivery Manager

Job Description

1. Review customer orders and plan and coordinate in the execution of projects and manage the client accounts
2. Develop scope and budget for projects
3. Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
4. Work with the Presales team to define the technical specification for features and functionalities and also determine the effort associated
5. Hands-on experience in creating SDD, SRS, Gantt Charts, etc.
6. Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects
7. Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions
8. Perform resource allocations and workload assignments according to project requirements.
9. Report project status to customers and develop required project documentation.
10. Serve as primary contact across all the projects being handled and concerns in assigned accounts

Must have skills:

1. 8+ years of experience leading and delivering projects to high standards and managing high-value accounts
2. Basic understanding of application development technologies like Python, ML, API Integration, etc.
3. Good understanding of server/storage configuration, API Integration, Cloud deployment, and configuration
4. Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail, and other such verticals
5. Proven track record of building positive and productive working relationships with customers for business growth
6. Ability to analyze and troubleshoot issues in a timely fashion
7. Ability to identify process improvements to achieve cost-effectiveness and time-saving
8. Proven ability to operate with authority and take critical business decisions to meet customer expectations.
9. Should have exceptional communication skills (verbal and written) in English

Essential Personal Attributes:

1. Must be a strong relationship builder with experience within managing all stakeholders
2. Interest in emerging technologies and how they can be applied to drive business outcomes
3. Demonstrated commercial and business focus
4. Negotiation and influencing skills utilizing a consultative approach
5. Ability to multitask and prioritize work to meet timeframes
6. Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
7. Ability to communicate technical information to non-technical colleagues and clients.
8. Excellent stakeholder management and reporting skills
9. Must be able to translate technical environments into business language
10. Strong commercial acumen

• Participate in requirements
• Maintain and improve web Design mobile-based web features.
• Work closely with Scrum team to ensure quality throughout the entire software development
• Maintain high standards of software quality by establishing, adopting and following good practices and processes
• Monitor systems to ensure they meet both customer needs and business goals
• Solve problems by crafting software solutions using maintainable, testable and modular code
• Collaborate within a team by participating in code reviews, pairing sessions, architecture discussions and planning

• Write robust, testable code, along with unit, functional, acceptance and/or user tests to validate every change
• Challenge your fellow team members to grow and enhance our team with new, diverse talent
• Mentor interns and other software engineers to grow their technical skills
• Work closely with Scrum team to ensure quality throughout the entire software development cycle.
• Identify and propose dev toolsets to enhance and extend the dev team’s capabilities & efficiency
• Manage business context and pressures around quality and time to market
• Stay up-to-date on emerging technologies

• Own development, design, scaling and maintenance of application and messaging engines that power the central platform of Capillary's Cloud CRM product. 
• Contribute to overall design and roadmap.
• Mentor Junior team members.

Required Skills:

• Innovative and self-motivated with passion to develop complex and scalable applications.
• 3-5 years of experience in software development with strong focus on algorithms and data structures.
• Strong coding and design skills with prior experience in developing scalable & high availability applications using Core Java/J2EE, Spring, Hibernate. 
• Work experience with Relational databases is required (Primarily MySQL)
• Prior work experience with Non-Relational databases (primarily Redis, MongoDb) is an added plus.
• Strong Analytical and Problem Solving Skills.
• BTech