Customer Support Representative

Role and Responsibilities:

As an HMI Developer, you will be responsible for the entire HMI development process, from requirement analysis to release and deployment. You should have a strong understanding of the automotive domain, particularly in the areas of infotainment and cluster systems. Your coding skills should be exceptional, with expertise in C++. Hands-on experience with HMI frameworks like EB Guide, QT QML, Kanzi Studio, Altia, or Unreal is necessary. Additionally, you should possess debugging skills with standard debugger, toolchains, and target hardware such as infotainment units, digital clusters, or HUDs. Knowledge of automotive domain and communication protocols like CAN, LIN, MOST, UART, and JTAG is a must. Familiarity with design principles and UX processes is beneficial. Proficiency in version control systems like Git, project management tools like Jira, requirements management tools like Doors, and UML is required. It would be advantageous to have experience with model-based design and knowledge of operating systems like QNX, Linux, and other real-time operating systems. Understanding embedded device and microcontroller workings would also be beneficial.

Candidate Qualifications:

- Bachelor's degree in Computer Science, Electrical Engineering, or a related field

- Minimum of 3 years of experience in HMI development

- Strong problem-solving and analytical skills

- Excellent communication and teamwork abilities

Required Skills:

• Overall HMI development process
• Automotive domain with Infotainment/Cluster
• Strong coding experience in C++
• Hands-on experience in HMI frameworks like EB Guide, QT QML, Kanzi Studio, Altia, Unreal, etc.
• Debugging skills with standard debugger and toolchains
• Knowledge of automotive domain and communication protocols (CAN, LIN, MOST, UART, JTAG)
• Knowledge of design principles and UX process (good to have)
• Working experience in Git, Jira, Doors, UML, etc.
• Model-based design experience (good to have)
• Knowledge of operating systems like QNX, Linux, and other RTOS (good to have)
• Knowledge of embedded devices and microcontroller workings (good to have)

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

Required a full stack Senior SDE with focus on Backend microservices/ modular monolith with 3-4+ years of experience on the following:

• Bachelor’s or Master’s degree in Computer Science or equivalent industry technical skills
• Mandatory In-depth knowledge and strong experience in Python programming language.
• Expertise and significant work experience in Python with Fastapi and Async frameworks. 
• Prior experience building Microservice and/or modular monolith.
• Should be an expert Object Oriented Programming and Design Patterns.
• Has knowledge and experience with SQLAlchemy/ORM, Celery, Flower, etc.
• Has knowledge and experience with Kafka / RabbitMQ, Redis.
• Experience in Postgres/ Cockroachdb.
• Experience in MongoDB/DynamoDB and/or Cassandra are added advantages.
• Strong experience in either AWS services (e.g, EC2, ECS, Lambda, StepFunction, S3, SQS, Cognito). and/or equivalent Azure services preferred.
• Experience working with Docker required.
• Experience in socket.io added advantage
• Experience with CI/CD e.g. git actions preferred. 
• Experience in version control tools Git etc.

This is one of the early positions for scaling up the Technology team. So culture-fit is really important.

• The role will require serious commitment, and someone with a similar mindset with the team would be a good fit. It's going to be a tremendous growth opportunity. There will be challenging tasks. A lot of these tasks would involve working closely with our AI & Data Science Team.
• We are looking for someone who has considerable expertise and experience on a low latency highly scaled backend / fullstack engineering stack. The role is ideal for someone who's willing to take such challenges.
• Coding Expectation – 70-80% of time.
• Has worked with enterprise solution company / client or, worked with growth/scaled startup earlier.
• Skills to work effectively in a distributed and remote team environment.

• Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design.
• Hands on experience using C# .NET, MVC, Oops Concept, Jquery, Bootstrap.
• Knowledge of  .NET languages 
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Angular will be an advantage
• Able to work well in a team setting

• Knowledge in Linux Kernel development.
• Knowledge in microcontrollers
• Knowledge of Audio processing circuits based on ADC, DAC / Zynq 7Z010 / Xilinx /
• Zynq XC7Z010-2CLG400I / ARM processing / Interfacing with 24-bit Dual-channel
• Audio Codec (TLV320AIC23B)/ LInux /Uboot, Kernel Image / POSIX Environment.
• Knowledge in FPGA synthesis, simulation, and back end flows
• Bringing up Linux environment on ARM

What is the work?

• You will be a part of Technology Team, involved in all the stages of architecture to development of our web based applications product.
• Designing and developing applications using Microsoft Technologies (ASP.NET MVC, C#, ASP.NET Core) with Angular or React JS
• Writing detailed programs through discussion with clients, clarifying what actions the program is intended to perform

What skills and experience are we looking for?

• Minimum 3 years of working experience in .NET based application.
• Must have knowledge with Asp.net Core 2.0 or higher, Web API & C#.
• Must have atleast 1 year of current working experience into asp.net core along with either Angular or React JS.
• A good understanding of modern front-end web development techniques including HTML5, CSS3, JavaScript, knockout, angular, react js, and jQuery libraries.

• Experience of debugging and troubleshooting websites and web applications.

• Knowledge of Azure and DevOps process and worked with 'Source control' (SVN/TFS/GIT/VSTS).
• Knowledge of Agile Development Methodologies like SCRUM.
• Willingness to learn and improve.
• Should possess strong problem-solving skills.
• Good Communication skills
• Has the ability to do multitasking and assist others by maintaining strong communication with colleagues and clients .