At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.
What you’ll do:
- Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
- Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
- Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
- Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
- Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.
What you bring:
- Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
- Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
- Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
- Team Player: Work collaboratively with both internal teams and customers to ensure success.
If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!
About DocNexus
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Experience:
Should have a minimum of 10-12 years of Experience.
Should have experience on Product Development/Maintenance/Production Support experience in a support organization
Should have a good understanding of services business for fortune 1000 from the operations point of view
Ability to read, understand and communicate complex technical information
Ability to express ideas in an organized, articulate and concise manner
Ability to face stressful situation with positive attitude
Any certification in regards to support services will be an added advantage
Education: BE, B- Tech (CS), MCA
Location: India
Primary Skills:
Hands on experience with OpenStack framework. Ability to set up private cloud using OpenStack environment. Awareness to various OpenStack services and modules
Strong experience with OpenStack services like Neutron, Cinder, Keystone, etc.
Proficiency in programming languages such as Python, Ruby, or Go.
Strong knowledge of Linux systems administration and networking.
Familiarity with virtualization technologies like KVM or VMware.
Experience with configuration management and IaC tools like Ansible, Terraform.
Subject matter expertise in OpenStack security
Solid experience with Linux and shell scripting
Sound knowledge of cloud computing concepts & technologies, such as docker, Kubernetes, AWS, GCP, Azure etc.
Ability to configure OpenStack environment for optimum resources
Good knowledge of security, operations in open stack environment
Strong knowledge of Linux internals, networking, storage, security
Strong knowledge of VMware Enterprise products (ESX, vCenter)
Hands on experience with HEAT orchestration
Experience with CI/CD, monitoring, operational aspects
Strong experience working with Rest API's, JSON
Exposure to Big data technologies ( Messaging queues, Hadoop/MPP, NoSQL databases)
Hands on experience with open source monitoring tools like Grafana/Prometheus/Nagios/Ganglia/Zabbix etc.
Strong verbal and written communication skills are mandatory
Excellent analytical and problem solving skills are mandatory
Role & Responsibilities
Advise customers and colleagues on cloud and virtualization topics
Work with the architecture team on cloud design projects using openstack
Collaborate with product, customer success, and presales on customer projects
Participate in onsite assessments and workshops when requested
Provide subject matter expertise and mentor colleagues
Set up open stack environments for projects
Design, deploy, and maintain OpenStack infrastructure.
Collaborate with cross-functional chapters to integrate OpenStack with other services (k8s, DBaaS)
Develop automation scripts and tools to streamline OpenStack operations.
Troubleshoot and resolve issues related to OpenStack services.
Monitor and optimize the performance and scalability of OpenStack components.
Stay updated with the latest OpenStack releases and contribute to the OpenStack community.
Work closely with Architects and Product Management to understand requirement
should be capable of working independently & responsible for end-to-end implementation
Should work with complete ownership and handle all issues without missing SLA's
Work closely with engineering team and support team
Should be able to debug the issues and report appropriately in the ticketing system
Contribute to improve the efficiency of the assignment by quality improvements & innovative suggestions
Should be able to debug/create scripts for automation
Should be able to configure monitoring utilities & set up alerts
Should be hands on in setting up OS, applications, databases and have passion to learn new technologies
Should be able to scan logs, errors, exception and get to the root cause of the issue
Contribute in developing a knowledge base on collaboration with other team members
Maintain customer loyalty through Integrity and accountability
Groom and mentor team members on project technologies and work
Responsibilities
- Manage and drive a team of Data Analysts and Sr. Data Analysts to provide logistics and supply chain solutions.
- Conduct meetings with Clients to gather the requirements and understand the scope.
- Conduct meetings with internal stake holders to walk them through the solution and handover the analysis.
- Define business problems, identify solutions, provide analysis and insights from the client's data.
- 5 Conduct scheduled progress reviews on all projects and interact with onsite team daily.
- Ensure solutions are delivered error free and submitted on time.
- Implement ETL processes using Pentaho Data Integration (Pentaho ETL)Design and implement data models in Hadoop.
- Provide end-user training and technical assistance to maximize utilization of tools.
- Deliver technical guidance to team, including hands-on development as necessary; oversee standards, change controls and documentation library for training and reuse.
Requirements
- Bachelor's degree in Engineering.
- 16+ years of experience in Supply Chain and logistics or related industry and Analytics experience.
- 3 years of experience in team handling(8+People) and interacting with the executive leadership teams.
- Strong project and time management skills with ability to multitask and prioritize workload.
- Solid expertise with MS Excel, SQL, any visualization tools like Tableau/Power BI, any ETL tools.
- Proficiency in Hadoop / Hive.
- Experience Pentaho ETL, Pentaho Visualization API, Tableau.
- Hands on experience of working with Big data sets (Data sets with millions of records).
- Strong technical and Management experience.
Desired Skills and Experience
- NET,ASP.NET
• Design and code the excellent workflow, features, or modules in the Simplify360 suite.
• Tackle challenging engineering and product problems, create solutions to customer's problems.
• Create new ideas with our design teams to continually iterate on the experience.
• Work cross-functionally to evaluate the relative importance of and need for product initiatives.
• Take ownership of modules from design to implementation and deployment.
Requirements
• Great software design and development skills. Deep knowledge of design, coding, and implementation.
• Ability to work both independently and in cooperation with others.
• A sense of urgency and ownership over the product.
• Comfortable with full-stack projects and able to build a minimum working and prototypes quickly.
• Fluency with both front-end (e.g., html/css/javascript, bootstrap, jquery) and back-end technologies used, primarily Core Java, J2EE, Struts, Hibernate.
• Knowledge of Solr, Kafka would be an added advantage.
• Knowledge of Big Data solutions like Hadoop, HBase would be an added advantage.
• Great attitude towards work and people.