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Customer Success / Analytics Team
Customer Success / Analytics Team
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Customer Success / Analytics Team

Mahek Chhatrapati's profile picture
Posted by Mahek Chhatrapati
2 - 10 yrs
₹10L - ₹25L / yr (ESOP available)
Remote, Hyderabad, Pune
Skills
SQL Query Analyzer
Big Data
Customer Support

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

  • Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
  • Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
  • Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
  • Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
  • Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

  • Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
  • Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
  • Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
  • Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About DocNexus

Founded :
2022
Type :
Product
Size :
0-20
Stage :
Raised funding

About

DocNexus is reinventing the global healthcare ecosystem with search via AI-powered knowledge graphs. We are delivering insights from millions of scientific publications, clinical trials, claims, and news that would normally take days within seconds and making connecting with HCPs across the ecosystem a seamless process.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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