Account Manager - Digital Growth

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

What are we looking for?

• Strong interpersonal, communication, and persuasion skills.
• Interest in sales and client management within a fast-paced setup.
• Strong problem-solving skills to address and resolve client concerns.
• Ability to multitask and handle multiple client accounts effectively.
• Minimum 1 Year of experience in telecalling, client success, or B2B servicing roles
• Based in Bangalore 

What will you be doing?

• Manage a portfolio of Travel Agents and ensure consistent engagement.
• Drive re-application cycles by tracking demand patterns, renewal triggers, and client usage behaviour.
• Build and execute retention strategies for high-value & high-frequency clients.
• Lead resurrection initiatives to revive inactive or low-engagement accounts.
• Maintain dashboards, performance trackers, and portfolio analytics.
• Collaborate with operations and business teams to ensure seamless service delivery.
• Resolve escalations and strengthen long-term client relationships.

About Us

We are seeking a talented and results-driven professional to join our dynamic team. As a Business Development Executive - Upwork Specialist(International Sales), you will play a pivotal role in expanding our presence on one of the leading freelance platforms. If you have a proven track record of success on Upwork and a passion for driving business growth, we’d love to hear from you!

Key Responsibilities

• Client Engagement: Identify and connect with potential clients on Upwork to generate new business opportunities.
• Profile Optimization: Strategically enhance our Upwork profile to attract high-quality leads and boost visibility.
• Proposal Crafting: Develop compelling, customized proposals aligned with client requirements to secure projects.
• Relationship Management: Build and nurture long-term relationships with clients to ensure repeat business and referrals.
• Market Analysis: Stay informed about market trends, Upwork algorithms, and competitor activities to maintain a competitive edge.

Requirements

• Proven Expertise: Demonstrated success in acquiring projects on Upwork with a track record of achieving revenue targets.
• Communication Skills: Exceptional verbal and written communication skills to interact effectively with clients.
• Platform Knowledge: Comprehensive understanding of Upwork algorithms, best practices, and optimization techniques.
• Self-Motivation: Ability to work independently, manage multiple client interactions, and meet deadlines.
• Adaptability: A proactive and resourceful approach to addressing client needs and challenges.

What We Offer

• Flexibility: Enjoy flexible working hours tailored to your needs.
• Supportive Environment: Collaborate with a talented and enthusiastic team dedicated to growth and innovation.
• Career Growth: Opportunities to enhance your skills and advance your career in a supportive organization.

Who are we and what do we do?

The Dice platform, one of the most advanced SaaS fintech organizations, helps businesses convert their spending from many fragmented applications, prepaid cards, offline reimbursement/invoice management, procurement, and payment systems to a single spend platform. There will be no more cash, cards, refunds, or offline invoicing since our entire goal is to provide businesses more knowledge and control over how they spend their money, resulting in significant cost savings and profitability. We are a hyper growth startup collaborating with premium Indian enterprises, startups, and industry leaders across disciplines.

Perks in store for you when you join the team:

• You'll be surrounded by passionate team members.
• Your work will have a visible impact.
• You will be working on interesting technical challenges in a fast-paced environment.

Requirements and skills:

• Hands-on Software Development experience.
• 2-4 years of relevant experience in Java development.
• Hands-on experience in designing and developing applications using Java EE platforms.
• Object-Oriented Analysis and design using common design patterns.
• Profound insight of Java and Java EE (Multithreading, Reactive Programming, etc)
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (MySQL, EBean)
• Excellent knowledge in RESTful API development, event-based processing.
• Experience with test-driven development.
• Knowledge of GIT, Linux, Docker, Redis

Responsibilities:

• Designing, implementing, and maintaining Java applications that are often high-volume and low-latency, required for mission-critical systems
• Delivering high availability and performance
• Contributing in all phases of the development lifecycle
• Writing well-designed, efficient, and testable code
• Conducting software analysis, programming, testing, and debugging
• Managing Java and Java EE application development
• Ensuring designs comply with specifications
• Preparing and producing releases of software components
• Transforming requirements into stipulations
• Support continuous improvement
• Investigating alternatives and technologies

Location:

Pune

Title:                            Test Automation Engineer (Senior)

Type:                            Permanent

Region:                      India (Mumbai)

Location: Hybrid

About the Role:

Join our dynamic QA Automation Team and take your career to the next level! We are looking for Senior Level Automation Engineers to join our team and grow with us long term. You will have the opportunity to work with cutting-edge technologies and bring your expertise in using Bash, JavaScript, testing APIs, web services, and webpages, Cloud (Azure, AWS, GCP. This is a hybrid role, meaning you will need to spend 1-2 days in the office each week.

Responsibilities:

·       Develop and execute automation scripts using open-source tools

·       Identify, record, document thoroughly and track bugs

·       Perform thorough regression testing when bugs are resolved

·       Monitor debugging process results

·       Track quality assurance metrics, like defect densities and open defect counts

·       Create detailed, comprehensive, and well-structured test plans and test cases

·       Estimate, prioritize, plan, and execute testing activities

·       Stay up to date with new testing tools and test strategies

Required Experience:

·       At least 5 years’ experience in test automation for Senior Level.

·       Proven work experience in web-based and/or mobile based quality assurance best practices

·       Strong knowledge of software QA methodologies and processes

·       Strong experience with automated testing tools (e.g., JMeter, Selenium)

·       Scripting experience using Bash, JavaScript or NodeJS

·       Experience in testing APIs, webservices, and webpages

·       Experience in writing clear, concise, and comprehensive test plans and test cases.

·       Experience in working in an Agile/Scrum development process

·       Knowledge of Continuous Integration and Continuous build

·       Experience working with Cloud (Azure, AWS, GCP)

·       Advanced experience in defect management and prioritization

·       Excellent analytical skills, with demonstrable experience driving issues to resolution

·       A good eye for identifying opportunities to add greater value and accuracy to our current testing processes

·       Experience with High Traffic Public Web Sites, security testing, scalability, and performance challenges of server-side code, knowledge of Kubernetes, Docker, or any container orchestration

About Ovyo

Ovyo works globally with companies in the TV, Media & Networks industries including household content brands and operators. Our people provide consulting services to build the platforms, test the apps, and drive the programmes that shape the way the world watches video and connects. Our management team is in the UK, and we have technical, and operations teams based in India, South Africa, Europe, and the Americas.

We have urgent Requirement for .Net Developer with one of leading IT firm.

Experience : 5yr - 8yrs

Qualification : Computer Science, Engineering or a related field

Location : Mumbai (Thane)

Job Description :

- Required 5 to 8 years of experience

- Good knowledge of Web api development

- Required Hands on experience in Angular and .net core

- Knowledge of Authentication and authorization Hands on entity framework using C#

- Hands on SQL query and LINQ queries

- Angular 2 + working Hands-on knowledge

- Good knowledge of C# and OOP concept

About US

 We (Swific Technology Pvt. Ltd.) are a young & dynamic start-up, backed up by top Angel Investors in the country. Our product, https://play.google.com/store/apps/details?id=com.swific.registerbook">Register Book is a simple, effective and user-friendly solution for small businesses, and individuals who want the ease of creating tabular notes/documents on their phone and in their preferred language. We currently support Hindi, Gujrati, Marathi, Telugu, Tamil, Bengali, or English.

We are a rapidly growing software product company with a lean team, doing high quality work building for the millions of Indians coming online on mobile and looking to use productivity tools to enhance their activities and business. The company is well funded by reputed blue chip investors and is growing fast. We promote a remote work culture where each team member has control over how and where they wish to work. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation. We follow a 5 day workweek. 

Post covid, we might open an office in Mumbai as a primary location however, all the team members can still choose to work from home. 

Why Join us?

• Growth - Registerbook is growing rapidly and building a category leader in a new software product segment and therefore there will be plenty of learning opportunities and ability to do cutting edge work. 
• Scope - The marketing team is getting set up and being part of the first few members is a golden opportunity to catapult your career growth
• Passion - Opportunity to work with colleagues with a new and innovative way of thinking, positive energy and excitement.
• Job variety - Working with us you will never face a dull, boring routine as every day brings new challenges and opportunities.
• Our Culture - We value diversity and hire to enrich our teams with new ideas and perspectives. We are an equal opportunity employer and don’t discriminate based on religion, caste, colour or gender. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation.
• Remote Work - We promote remote work and you would be free to work from anywhere you want.
• Compensation - We are well funded and will match the industry best compensation.

Responsibilities:

• Work closely with the product team to identify research questions.
• Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
• Help define and refine user personas.
• Present and communicate insights in order to help shape long-term product strategy.
• Create use cases and flow diagrams, and define information hierarchies.
• Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
• Design and prototype elegant interactive solutions.
• Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
• Collaborate with front-end developers to translate design appropriately.
• Provide support by participating in creative decision-making.

Requirements:

• Understanding of interaction design principles.
• A user-centric mindset.
• Attention to detail.
• Creative & analytical problem-solving approach, articulative, and rational.
• Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
• 3 to 4 years of experience as a UI-UX Designer or a similar role.
• Bachelor's, associate's, or relevant program degree in design or art-related field.
• Portfolio of high-quality work and project samples.
• Mastery of foundational design concepts and visual principles, especially for the digital world.
• Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.

***Immediate Joiners are preferable ***