Category Manager - Inside Sales

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

Auto cad trainer JD

We are looking for an experienced and qualified AutoCAD trainer to join our team and deliver high-quality training courses on AutoCAD software. As an Auto cad trainer, you will be responsible for designing, developing, and delivering engaging and informative training sessions for our clients, both online and in-person. You will also be expected to provide feedback and support to the learners, assess their progress, and evaluate the effectiveness of the training.

To be a successful AutoCAD trainer, you should have a solid knowledge of AutoCAD software and its applications, as well as excellent communication, presentation, and interpersonal skills. You should also have a passion for teaching and learning, and a willingness to adapt to different learning styles and needs. You should have a relevant certification or degree in AutoCAD or a related field, and at least two years of experience as an Auto cad trainer or instructor.

Qualifications

Bachelor

Location:

📍 693, Vasundhara Sector, 14-A

Ghaziabad, Uttar Pradesh - 201010,

📍 B-132,SECTOR-2 ,NOIDA-201301

SOFTCRAYONS TECH SOLUTIONS Pvt.Ltd

DEVELOPMENT | TRAINING | CONSULTANCY

*Plot No. 693, Sector-14A, Vasundhara, Ghaziabad(U.P)

Area of professional exposure (functional/technical skills) :

· Hands-on experience with Google Cloud Platform (GCP) Services (Data Flow/Cloud Run/Big Query/Cloud SQL Server/GCS etc.)

· Experience in deploying to GCP environments (Cloud Run/CaaS/OpenShift/Containerization)

· Experience with Continuous Integration/Continuous Delivery tools and pipelines – Tekton, Terraform and Jenkins

· Experience with Java/J2EE frameworks, Web development and REST APIs/microservices development (Spring Boot, Spring Cloud)

· Good exposure to GCP application developments.

· Hands-on experience with Angular (front-end development)

· Experience in using build tools like Gradle, Maven and Ant etc.

· Experience with GitHub or equivalent source control repositories

· Experience in developing data processing tasks using Spark/PySpark

· Good working knowledge of relational databases like MS SQL, Oracle etc.

Lead Engineer - 

Responsibilities:

• Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Understands requirements well and comes up with efficient design
• Develops complex, well backed and bug-free products. Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Becomes a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design and code
• Perform peer code reviews and help us all get better.

Requirements:

• Solid experience in JAVA and Kotlin.
• Should have experience in Reactive programming, Asynchronous programming and Unit Testing.
• Has an ability to quickly learn and contribute in multiple codebase.
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her.
• Able to deep dive into codebase and advise QA of possible regression impact.
• Communicates tech decisions through design docs and tech talks.
• Has delivered projects with end-to-end accountability.
• Keeps track of industry trends and introduces right tech/tools for a given job.
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms.
• 5+ years of experience in a product-driven organisation.

Minimum of 4+ years of experience in Java development

• Experience delivering Services (REST, SOAP) and Web applications in Micro services architecture
• Experience developing and deploying Java solutions to cloud
• Experience in Spring Boot and components of Spring framework
• Experience in a JavaScript framework such as Angular or React
• Experience in TDD using Junit or similar frameworks

·       Experience in Design Patterns and service oriented architectural principles, Data structures and Algorithms.

·       Individual should be an active participant in the product design and code reviews for self and team and can competently review any aspect of their product or major sub-system.

·       Experience in SQL, Unix skills.

·       Good communication Skill