Category Manager - Inside Sales

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Job Description

[Job Overview]:

● Perform role of MDG senior functional consultant SAP S/4 Hana ABAP skills will

also be good

● [Primary Skills]: SAP MDG domain in scope - Business Partner and Material

Expertise in any std master data domains like material, Business partner

Customer & supplier.

● Functional configuration of MDG like change request, BRF+ workflow

development, data model enhancements, MDGFPM config, etc Support domain

data replication process.

● Facilitate MDG data load and distribution. Understanding of the impact of the

enterprise on decisions made in MDG.

● Minimum 2 full lifecycle implementations in on Business partner Customer and

supplier and Material master domain.

● Hands-on experience in extending the data models, custom entities, and

attributes.

● Good to have knowledge of earlier versions of MDG and S/4 HANA Responsible

to interact with Business and to gather business requirements and accumulate

information.

● Good analytical skills, strong interpersonal and communication skills.

[Good to have Skills]:

JLPT N3 or N2 certified SAP S/4 Hana ABAP skills or debugging skills

[Responsibilities and Duties]:

● Actively engage with the client team by participating in the business process

discussions, understand the current processes, pain points and new

requirements to design an effective solution in S/4HANA.

● Lead the functional / technical consultants in ensuring successful delivery of the

SAP Solution and ensure deliverables for MDG are successfully handed over for

the closure of the project.

● Identify and escalate issues and risks within project structure as soon as

discovered and not just when the delivery is due

● Prepare Key user & End user training and workshop materials and conduct the

meetings Ensure documentation of all key project deliverables and execute

smooth transition plan to the Application maintenance team

● Support Effort Estimation, Solution Standardizing, conduct Training, Mentoring

and Coaching junior team members Strong client facing experience, Analytical

mind-set with a strong eagerness to learn and able to translate requirements into

designs and code / configuration

● Demonstrates excellent communication skills, both oral and written Open to work

in shifts and flexible to support during weekends / holidays in case of urgency

Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

We are hiring ReactJS Developers.

Experience - 3-5 years

Location - Ahmedabad

5 Days working 

Required Skills:

• Should be able to do code review and deployments.
• Should have experience in JavaScript, including DOM manipulation and the JavaScript object model.
• Thorough understanding of React.js and its core principles along with React-hooks, CSS3, and HTML5.
• Experience with popular React.js workflows ( Redux - Saga )
• Familiarity with newer specifications of ECMAScript 6
• Experience with data Structures libraries ( e.g., Immutable.js )
• Familiarity with RESTful APIs
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such GIT.
• Familiarity with tools like React-Redux, immer, Qwest, connected-react-router, TSlint
• UI frameworks like Material UI and Kendo UI
• Familiar with Unit testing libraries like Jest-dom etc
• Familiar with browser-based debugging tools like React DevTools, React Developer tools, etc.
• Familiar with Webpack