Marketing Head (Digital Platform)

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

We are looking for a high-performing Enterprise Sales Manager to meet customer acquisition targets. You will be responsible for maximising our sales team potential, driving customer acquisition and executing the sales strategy.

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Identifying the correct decision makers in the companies and setting up the meeting to understand their requirements and how our products can help them.
• A seasoned sales professional with an innate hunter mentality who has a proven track record of over-achieving sales revenue growth targets
• Actively approach targeted business clients (telephone, email, social networks, events, etc.)
• Search for new client leads and ability to build a new sales pipeline.
• Responsible for generating contacts and leads.
• Maintain and expand the database of prospects.
• Developing and managing relationships with CXO level
• An individual with an innate sense of ownership & successfully works towards closing deals.
• Negotiating with the required stakeholders and closing the deal
• Maintaining the relationship with the client
• Delivering growth targets across geographies, customer segments, and products

Desired Skills and Requirement:

• MBA desired
• Proven experience in new client acquisition.
• Willing to travel & meeting prospects
• An attitude to get things done and willingness to work in a high-growth start-up environment
• Excellent Relationship Management skills
• Excellent presentation skills.
• Good communication skills

●       Deep knowledge and hands-on experience of Java & UI stack.

●       Proficient experience of web technologies, frameworks and tools like HTML, CSS, JavaScript, React, NodeJS, XML, jQuery, Spring, etc.

●       Should be well versed with State Management, Redux, Reducers, Java Script, CSS in ReactJS/UI

●       Practical experience of test-driven development and constant refactoring in continuous integration environment.

●       Experience in Oracle PL/SQL programming is required, knowledge of SQL and relational databases

●       Experience working in an agile team, practicing Scrum, Kanban, or XP

●       Experience of performing Functional Analysis is highly desirable.

●       Excellent communication and teamwork skills.

People skills:

●       End to end ownership in driving team towards delivery.

●       Performance and productivity orientation to promote high-quality results.

●       Profound analytical skills and problem-solving abilities.

●       Good communication and excellent interpersonal skills.

●       Pro-active and flexible working approach.

●       Ability to think outside the box to resolve problems.

●       Efficient and well organized, detail oriented.

Knowledge of PHP web frameworks including Laravel and CodeIgniter is must

· Knowledge on Doctrine ORM

· Knowledge of front-end technologies including Vue.js CSS3, JavaScript, and HTML5 is must

· Understanding of object-oriented PHP programming.

· Previous experience creating scalable applications.

· Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.

· Familiarity with SQL/NoSQL databases.

· Ability to project manage.

· Good problem-solving skills.

Sr. Technical IT Recruiter 
Prefers someone local to Bangalore, or okay with any Accion offices at Hyderabad, Pune, Mumbai post pandemic, 

Complete WFH is also possible for a right candidate
Present Virtual Operations since Covid
Full Time Permanent Opportunity; Okay with CTH model too 

Job Descritiption: 
- Min of 3 plus years of relevant END-END recruitment experience; Starting from sourcing a candidate till onboarding, maintaing complete rapport
- Worked in fast paced environments, eager to learn new work, passionate about recruitment 
- Individual contributor, has good listening skills, 
- Smart working
- Thinking out of the way in hiring talent
- Good to have social medial platforms hiring 
- Fast Leaner, who has aspirations to grow next level very soon
- Prior experience in hiring Emerging Technologies is a PLUS
- Very good opportunity to hire and recruit candidates only for cutting edge emerging techologies mostly
 

• Proficient in Node with Express.Js as a framework.
• Must have hands-on experience in Databases. (MongoDB)
• Proficient understanding of code versioning tools, such as Git
• Hands-on experience in building microservices and processes.
• Building reusable code and libraries for future use

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 1-2 years of experience in backend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Exposure with back-end programming languages with hands on JAVA, Node JS etc along with Spring framework.
• Database administration and management of a hosting environment such as AWS.
• Sound understanding of relational and non-relational DB systems such as MySQL, Post-gres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.
• Has handled scalability and worked on backend security protocols.
• Has worked on both mobile and web development.
• Has experience and inclination to work on architectural design and review.

Day-to-Day Responsibilities 

1. Contribute in all phases of the software development life cycle.
2. Partake in software and architectural development activities.
3. Conduct software analysis, programming, unit-testing and debugging.
4. Transforming requirements into functional modules.
5. Recommend changes to improve established application processes.
6. Work quickly with a clear bias towards actions and continuous development.
7. Participate in regular code reviews of peers and be open to pairing when necessary.