Inside Sales Manager

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Primary Responsibilities:

·        Develop and maintain relationships with clients and prospects.

·        Find new business opportunities and attend meetings with potential customers.

·        Monitor market trends, analyze customer feedback, and make recommendations to improve sales.

·        Develop and implement sales strategies to achieve business goals.

·        Forecast sales and manage expenses to meet budget requirements.

Work closely with the marketing team to develop effective campaigns

Looking for a Product Head who will have full ownership for multiple areas of the product, including product roadmap and release planning. Responsibilities include listening to customers, creating business requirements, defining user stories, building prototypes, collaborating with the engineering team for product development, and ensuring the launch and adoption of these solutions. The detailed list of responsibilities are captured below:

• Own the strategy and roadmap for designated product areas. Be an advocate for the customer and keep a close eye on the competition and industry to build the roadmap in alignment with the long-term product vision.
• Plan and manage all stages of the product life cycle, from ideation to launch, adoption/growth, and sunsetting.
• Develop business cases for each product initiative to demonstrate customer need, feasibility, pricing, addressable and realizable revenues, competitive positioning, implementation plan, and support costs, etc.
• Work with the product design team to iteratively develop highly usable, intuitive, and pixel-perfect designs and prototypes.
• Collaborate with the sales and marketing teams to build a strong GTM strategy and be the spokesperson for the product within the industry by hosting webinars, events, etc.
• Mentor other junior product managers and product designers on the team.
• Lastly, but most importantly, work closely with the engineering team to build a repeatable and efficient process for product delivery including but not limited to backlog grooming, prioritization, and sprint planning.

• Who is a good fit for this role?

  Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.

  • Full product funnel ownership - You have 8+ years of product management experience for a consumer or B2B SaaS service, with multiple launches under your belt.
  • Deep empathy for user needs - You love talking to users, and you have multiple approaches for understanding what matters to them and why.
  • Ability to communicate effectively - You can clearly communicate with different internal stakeholders and external stakeholders. You are comfortable speaking the language of engineers on one end and customers, executives, or other business stakeholders on the other end. You thrive on ambiguity. You are as comfortable articulating vision and strategy as you are writing detailed product requirements.
  • Attention to detail - You obsess about the smallest product details, from color to positioning and tone of language. You benchmark yourself against the best in the industry and aim to build the best. You are able to build systems that enable the team to maintain a high bar for quality.
  • You ask and answer the right questions - You develop smart hypotheses and have a knack for designing research and experiments to prove them. You love data, and the know-how to interpret and think critically about results.
  • Understanding of technology frameworks and concepts - You can work closely with the engineering team, to understand tradeoffs and make decisions around prioritization and scope.
  • Team orientation - You go above and beyond to make your product and team successful, whether it’s filing bugs or organizing team offsite. You believe and understand that strong products are built by closely-knit teams. You are naturally inclined towards owning criticism and deflecting praise to the team.

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  What can you look for?

  The opportunity to shape and build a product through its very early stages, a wide breadth of responsibilities, and an opportunity to challenge yourself every day. The product is one of the prominent solutions in the Indian geography and witnessing rapid adoption and growth across multiple world geographies including the US and Europe. You get the chance to collaborate with a highly skilled team with a good mix of experience and a can-do attitude.

  We are

  A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. Empuls works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

  Way forward

  We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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• Full stack product engineering i.e. design, engineer, test, deploy, monitor, and maintain software components to QA and Production environments
• Design & engineer product experience & APIs conforming to defined quality, maintainability, scalability, and performance KPIs
• Build, maintain, and improve continuous integration and delivery lifecycle processes
• Automation of repetitive engineering and production activities

• Engineering in computer science
• 3+ year of relevant experience in product engineering with expertise in building frameworks, reusable components, and APIs
• Expert level skills in analytical & problem solving
• Strong programming and engineering fundamentals like Data Structures,
• Design Principles, TDD, and Performance Tuning to build scalable and performance optimized product
• Ability to communicate clearly in English

• HTML5
• CSS3 (Sass/Less)
• JQuery
• JavaScript (ES6) / TypeScript
• React.js
• Version Control : Git

Who we are

Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.

Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken.

A Powerful Dynamic Creative Personalization platform serves millions of ad impressions a day and evaluates 30 billion+ rules / day. Our proprietary machine learning technology, powers personalization in real-time, creates personalized experiences across all channels including display, video, native and social.

Experience: 2 to 5 years of experience

Relevant experience in Javascript: Min 1 year

Must Have

• Hands-on in HTML5 and CSS3 and JavaScript
• Knowledge of jQuery, GreenSock, JSON and XML
• Good to have cross-browser / Cross-platform compatibility knowledge.
• Unit testing skills
• Debugging skills
• Know how to slice and dice images using Photoshop
• Should able to write the code using the mentioned technologies and should be able to debug over multiple OS across browsers

Good to Have

• Experience in PHP, MySQL
• Knowledge of Adobe Animate (Canvas)
• Knowledge of Adobe Edge
• Knowledge of Google Web Designer (GWD)
• Knowledge in Digital Marketing

Soft Skills requirement:

• Excellent and effective communication skills.
• Good interpersonal skills.
• Be flexible and approachable at all times.

Education: Bachelors degree in Engineering or equivalent experience within the field.