Inside Sales Manager

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

• Strong development experience in Python in the environment of Unix/Linux/Ubuntu
• Strong practical knowledge of Python and its libraries.
• Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.
• Good knowledge of CI/CD and DevOps practices
• Good Experience of Python with Django/ Scrapy/ Flask frameworks.
• Good Experience in Jupyter/ Docker/ Elastic Search, etc.

• Solid understanding of software development principles and best practices.
• Strong analytical thinking and problem-solving skills.
• Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.

• Expected to have migration experience from one version to the other, as this project is about migration to the latest version.
• Preferred if had an OpenEdx platform experience or any LMS platform. 

Blaze Madurai looking for a young and motivated Business Development Executive with hands-on experience in the IT software industry. 

Job Description: 

• Growing business through the development of new leads and new contacts. 
• Required experience in handling/acquiring overseas clients & projects. 
• The ideal candidate has to work with the clients to understand their business requirements. 
• Identifying new revenue opportunities. 
• Building business relationships with current and potential clients. 
• Collaborating with management on sales goals. 
• Developing and executing sales and marketing strategies to grow business and meet monthly and quarterly sales goals. 

Qualifications: 

• Bachelor's degree with excellent Communication and presentation Skills. 
• Proven experience as a BDE/ Sales executive or relevant role in a similar Industry. 
• Enthusiastic to build good relationships with people 
• Ability to work well in a team environment 

Job Type: Full-time 

Experience: 3+ years 

Salary: INR 15 to INR 30 lakhs per annum

Performance Bonus: Up to 10% of the base salary can be added

Location: Bangalore or Pune

Experience: 2-5 years

About AbleCredit:

AbleCredit is on a mission to solve the Credit Gap of emerging economies. In India alone, the Credit Gap is over USD 5T (Trillion!). This is the single largest contributor to poverty, poor genie index and lack of opportunities. Our Vision is to deploy AI reliably, and safely to solve some of the greatest problems of humanity.

Job Description:

This role is ideal for someone with a strong foundation in deep learning and hands-on experience with AI technologies.

• You will be tasked with solving complex, real-world problems using advanced machine learning models in a privacy-sensitive domain, where your contributions will have a direct impact on business-critical processes.
• As a Machine Learning Engineer at AbleCredit, you will collaborate closely with the founding team, who bring decades of industry expertise to the table.
• You’ll work on deploying cutting-edge Generative AI solutions at scale, ensuring they align with strict privacy requirements and optimize business outcomes.

This is an opportunity for experienced engineers to bring creative AI solutions to one of the most challenging and evolving sectors, while making a significant difference to the company’s growth and success.

Requirements:

• Experience: 2-4 years of hands-on experience in applying machine learning and deep learning techniques to solve complex business problems.
• Technical Skills: Proficiency in standard ML tools and languages, including:
• Python: Strong coding ability for building, training, and deploying machine learning models.
• PyTorch (or MLX or Jax): Solid experience in one or more deep learning frameworks for developing and fine-tuning models.
• Shell scripting: Familiarity with Unix/Linux shell scripting for automation and system-level tasks.
• Mathematical Foundation: Good understanding of the mathematical principles behind machine learning and deep learning (linear algebra, calculus, probability, optimization).
• Problem Solving: A passion for solving tough, ambiguous problems using AI, especially in data-sensitive, large-scale environments.
• Privacy & Security: Awareness and understanding of working in privacy-sensitive domains, adhering to best practices in data security and compliance.
• Collaboration: Ability to work closely with cross-functional teams, including engineers, product managers, and business stakeholders, and communicate technical ideas effectively.
• Work Experience: This position is for experienced candidates only.

Additional Information:

• Location: Pune or Bangalore
• Work Environment: Collaborative and entrepreneurial, with close interactions with the founders.
• Growth Opportunities: Exposure to large-scale AI systems, GenAI, and working in a data-driven privacy-sensitive domain.
• Compensation: Competitive salary and ESOPs, based on experience and performance
• Industry Impact: You’ll be at the forefront of applying Generative AI to solve high-impact problems in the finance/credit space, helping shape the future of AI in the business world.

• Proven track record of successful sales achievements and a deep understanding of sales principles and techniques.
• Exceptional communication skills with fluency in English, both written and spoken.
• Excellent interpersonal skills, allowing you to connect effectively with client.
• Self-motivated, driven, and results-oriented with the ability to thrive in a fast-paced, target-driven environment.
• Strong organizational skills, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Technologically proficient, and able to adapt to various sales and customer relationship management software.

Experience: 1+ Yrs 

Required Qualification: Bachelor’s degree or Equivalent   

Core Competencies: 

1. Operation coordination

2. Vehicle placement

3. Loading, unloading coordination

4. Vendor handling

5. MIS preparation

6. Client coordination 

Roles & Responsibilities:

Mandatory Skills:  local language proficiency with Hindi & English 

• Must have experience with Amazon Web Services (AWS)
• Experience with Python/Node.JS/Typescript
• At least 2+ years as back-end software developer
• A deep understanding of the benefits of the Microservice and serverless paradigms
• Prepared technical documentation, and understand why it’s important
• Understanding of database principals: SQL and NoSQL
• Collaboration and communication skills (you’ll be working with clients and internal teams)
• An understanding of programming fundamentals (OOP, data structures, algorithms)
• Familiarity and comfort with REST API, Postman
• The ability to work independently or within a team structure.
• A “lead by example” attitude, and motivation to deliver work you’re proud of

In this role you will

• Be a part of a small UI team and will work closely with the UXdesigner and product manager to shape the product design.
• Build web UI components for a cloud-native SaaS product.
• Drive clear requirements for the backend APIs working closely withthe backend engineers.
• Focus on quality and velocity by developing appropriate tests.

Requirements

• Highly motivated self-starter with a builder’s mindset.
• 5+ years of web UI development experience.
• Highly skilled in JavaScript, HTML and CSS.
• Deep knowledge and experience of REST APIs.

Preferred: experience with frameworks such as React

Preferred: full stack development experience