Technical Support Executive

at Edunext Technologies Pvt. Ltd.

Technical Support Executive

Edunext Technologies Pvt. Ltd.

Company

Home

Technical Support Executive

at Edunext Technologies Pvt. Ltd.

Posted by Riya Joshi

0 - 1 yrs

₹1.8L - ₹2L / yr

Noida

Skills

Communication Skills

Problem solving

Troubleshooting

MS-Excel

Interpersonal Skills

Key Responsibilities:

· Connect with clients and resolve their queries via calls, remote desk, and email support.

· Resolve tickets generated by clients for technical requests and issues to ensure seamless operations.

· Assist in designing and implementing successful software solutions.

· Track user tickets and maintain resolution records.

· Coordinate with the development team for feature enhancements and technical improvements.

Key Responsibilities:

· Connect with clients and resolve their queries via calls, remote desk, and email support.

· Resolve tickets generated by clients for technical requests and issues to ensure seamless operations.

· Assist in designing and implementing successful software solutions.

· Track user tickets and maintain resolution records.

· Coordinate with the development team for feature enhancements and technical improvements.

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About Edunext Technologies Pvt. Ltd.

Founded :

2012

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

Edunext Technologies Pvt. Ltd. is a technology company catering to educational institutions. The company is founded by people with proven experience and in-depth understanding of education enterprise with expertise in technology. Our mission is to help educational institutions in exploiting technology for efficient education delivery and make the journey of studying and teaching a pleasant experience. We firmly believe in the quote from Leonardo Da Vinci "Simplicity is the ultimate sophistication" and all of our solutions are designed keeping this in mind. Our clients love us for our friendly attitude, understanding of requirements, technical expertise and ready availability for help. We also believe that learning never ends hence always look forward to becoming knowledge partners with educators. http://www.edunexttechnologies.com/ Email: carrers@edunexttechnologies.com

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